# Page 2 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 26-50 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Strong Capabilities, but Reliability Needs Improvement" February 9, 2026 4.0 Pros What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. Cons it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. Review Source LB Lucas B. IT Service Desk Analyst Financial Services Used the software for: 6-12 months ### "Dynamics 365: Feature‑Rich and Transformative for Teams" March 6, 2026 4.0 My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations. Collaboration improves because teams aren’t working in silos, and having real‑time data available across modules helps with faster, more confident decision‑making. While there are moments where the interface feels dense or certain customizations require technical expertise, the platform ultimately delivers a robust, unified environment that can genuinely elevate how a business runs. Pros One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem. That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools. The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to shape it around your business rather than forcing you into rigid structures. Cons One thing I liked least about Dynamics 365 is that its complexity can feel overwhelming at times—there’s a noticeable learning curve, especially when navigating advanced modules or configuring custom workflows. The interface, while powerful, can occasionally feel cluttered, and some tasks require more clicks than you’d expect. Additionally, performance can vary depending on the environment, and certain customizations or integrations may require more technical expertise than smaller teams typically have. Review Source Bill L. Vice President of Sales and Operations Professional Training & Coaching Used the software for: 6-12 months ### "CRM Solutions for Complete sales" February 2, 2026 5.0 Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. Pros Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. Cons Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. Alternatives considered [Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) Reason for choosing Dynamics 365 Franchise model was using it so we had to purchase it as a package option. Review Source Dhruv S. Maintenance Lead Facilities Services Used the software for: 2+ years ### "365 work solutions" March 23, 2026 5.0 It is great, it is valuable for a big company having different sectors and department only need to pay for one software all others are included in it. Pros Easy to use all MS office available at one place. Makes easy for invoicing. Project management and HR software also available. Customer support is quick and efficient. Cons Some bugs and issues but regular updates are available. Sometimes it takes some time to load but its fine. It depends on the organization and network. Review Source VR Verified Reviewer IT Manager Defense & Space Used the software for: 1-2 years ### "Esperienza altalenante" March 25, 2026 3.0 Pros Mi è piaciuta soprattutto l’integrazione completa tra i diversi moduli, che permette di avere una visione unificata di clienti, vendite e processi aziendali. La facilità di personalizzazione consente di adattare la piattaforma alle esigenze specifiche dell’azienda senza interventi complessi. Inoltre, l’integrazione con strumenti come Office migliora la produttività quotidiana. Ho apprezzato anche l’interfaccia intuitiva e le funzionalità di automazione, che aiutano a ridurre errori manuali e a risparmiare tempo. Infine, la possibilità di accedere ai dati in tempo reale supporta decisioni più rapide e informate, rendendo il lavoro più efficiente e organizzato. Cons Tra gli aspetti meno apprezzati di Dynamics 365 c’è la complessità iniziale di configurazione, che può richiedere tempo e competenze specifiche, soprattutto per utenti non esperti. Anche i costi possono risultare elevati, in particolare per le piccole imprese o quando si utilizzano più moduli. Le prestazioni a volte non sono ottimali, con rallentamenti nelle operazioni più complesse. Inoltre, alcune personalizzazioni avanzate richiedono supporto tecnico o sviluppatori. L’interfaccia, pur completa, può risultare poco intuitiva in alcune sezioni. Infine, l’integrazione con sistemi esterni non Microsoft può presentare difficoltà o richiedere configurazioni aggiuntive. Review Source ADCT Allan Del Cris T. Onboarding specialist Outsourcing/Offshoring Used the software for: 2+ years ### "Honest review on Microsoft 365" August 3, 2025 5.0 Overall, Microsoft 365 is super functional and letting me be creative at work. My team didnt know that thr main tools were using is base from this which is similar to my previous company which gives me an edge. Pros At first, I didn't know the apps I've been using for more than 2 years was created from this apps but now that I know, It is an absolute wow! Been using an ATS type tools for more than 3 years and those tools created from this tools are super easy to use and be creative. Cons Nothing, Nonr that I can think of for over 3 years of using Merlin and Pulse as a back end of stools for customer or client engagement purposes. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "Great experience using Dynamics 365!" December 19, 2025 4.0 Great experience using Dynamics 365! Overall, we are very happy using Dynamics 365 as there are a lot of different integrations for us. Pros Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place. There is seamless integration across users. Cons The integration across users is not super reliable. We experience a lot of lag and downtime between users. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing Dynamics 365 Ability to easily integrate our file system with all of our other products in Dynamics 365. Review Source Matt S. Activation Manager Entertainment Used the software for: 2+ years ### "The Only Way to Do Business" December 22, 2025 5.0 I love it. I literally could not do my job without it. The integration from platform to platform is unmatched. There is no product like this on the market. Pros I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need. From powerpoint, to work, to excel, and even Copilot, this software keeps out business running. I dont know what we would do without it. Cons I actually am not sure I have a dislike. It literally has every feature we need. My only complaint would be minuscule and would be how Outlook has changed over the years but that is nitpicking. Review Source CT Cameron T. IT Service Desk Analyst Financial Services Used the software for: 6-12 months ### "Very Good Customer Relationship Management Tool" February 25, 2026 5.0 My experience with Dynamics 365 has been positive and I am happy to be exposed to such a well working complex system, it has provided lots of learning lessons and made me realise how certain sections within our business manage their campaigns and provide customer support on a daily basis. Pros Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers whilst also keeping an audit of conversations and documents for audit purposes. Being an IT administrator the thing I like most is how easy it is to delegate permissions to people within our business to control their level of access to certain environments within dynamics 365. Cons There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time. However this is not a big deal as we have developed ways to get around this / resolve this when it occurs. Review Source VR Verified Reviewer Art Retail Used the software for: 1-2 years ### "Expensive for small business" February 12, 2026 3.0 My overall experience has been interesting with all the features that 365 has. But, I feel no every small business can buy it. Pros What I´be been liking it is the deep integration with Microsoft 365 (Outlook, Teams, Excel), and robust AI-driven automation. Cons what I don´t like about 365 is the price. I feel is too expensive and it´s not available for everylne that would need it and use it. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Microsoft dynamis 365 was integrated in the company. Review Source SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Multi-country and multi-language capable platform." July 14, 2025 5.0 Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes. Furthermore, new sales projects can be activated extremely quickly in our environment. Finally, the system is highly scalable in terms of the data volumes and traffic to be managed. Pros This platform offers good solutions for multi-country and multi-language requirements and above all, appears to be highly scalable and performance oriented. Operational support is well positioned and responsive. I'm impressed by the solution's combination of cutting-edge technology, high performance and scalability. The fast loading times and robust architecture guarantee a seamless experience even with complex B2B requirements. Cons Although the backend takes the extensive possibilities into account, it is currently not really self-explanatory and at first glance, somewhat brittle in its operation. Review Source SU Stephane U. Manager du pôle Consulting SI Comptabilité Gestion et Process Accounting Used the software for: 2+ years ### "Dynamics, puissant mais complexe" July 21, 2025 3.0 Nous utilisons Dynamics 365 pour gérer notre facturation client (module Sales) et pour le suivi des incidents clients (module Assistance). Pros Ce que nous apprécions le plus, ce sont les liens avec nos bases Microsoft (notamment la base utilisateurs, ie nos collègues) Cons La lourdeur de paramétrage qui rend très complexe des modifications simples. Par ailleurs, il est difficile de trouver à quel endroit se paramètrent certains éléments. Review Source SR Shilpa R. QA lead Utilities Used the software for: 2+ years ### "Great tool for salesforce CRM projects " October 29, 2025 4.0 Pros D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot Cons It is a great tool for sales force platform integration with SAP but also look forward improving in access management when involved in lot of integrations Review Source VR Verified Reviewer Dynamics Developer Machinery Used the software for: 2+ years ### "Greate CRM tool" May 16, 2025 4.0 Pros About its simple configuration, easy to build and strong security. Cons Sometimes, it is really slow and sometimes networks are getting disconnected. Review Source Eric N. CRM Consultant Non-Profit Organization Management Used the software for: 6-12 months ### "Good CRM for Beginners " March 9, 2026 4.0 Solid CRM, good for beginners as its easy enough to use and to understand but has some bugs and can be a little bit disorganized. Pros Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups. Cons The data clean-up was actually quite difficult and I had to completely clean up the system which was a headache. Review Source Ahmed S. Microsoft sales advocate Commercial Real Estate Used the software for: 6-12 months ### "Microsoft sales advocate " December 16, 2025 5.0 It is great on documentation and easy to use with the tib as it always requires help from the support ataff Pros Easy to use and secures also helps us and prospects with a Microsoft eco friendly system and makes migration and documents very easy Cons The phone connector is always glitches and have. A lot of issues and I had some time with it not working Review Source AB Aaron B. Manufacturing Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Dynamics 365" June 9, 2025 5.0 I meanly use excel for most of my tasks, but for instance. In the new outllok there is no longer VBA macro scripts. And while I know there tasks can be automated with scripts. I guees there should be a tool that, or facillitate the translation of our old VBA, old outlook macros. Into de new outlook. I have not migrate into new outlook because of this. Pros The oportunity to have all one platform connected with all office software possible needed. I think its good that Microsoft implements this one solution, as an intregrated full system. Cons However beacuse of there are already tons of microsoft softwares, and as I dont think this wide variety of programas is bad. I think microsoft should facillitate the access or view about the programas that are available with our corporate account. I know there is a place where you can look up this information, I have seen it once. But its accuatually not easy to get this info Review Source NR Nilisha R. Compensation specialist Individual & Family Services Used the software for: 1-2 years ### "Compensation Specialist " February 23, 2026 5.0 Pros Very easy to use. More functionality. Dynamics 365 put everything together under same umbrella and very much customizable and manageable. Cons Comparing it with other software, Microsoft is pretty good. However the cost is pretty high resulting to low adaptation among all staff. Review Source JS Jack S. Finance Director Financial Services Used the software for: 6-12 months ### "Dynamics 365" January 13, 2026 5.0 Implementation and configuration require time and expertise. It can feel heavy for teams that only need basic functionality. Pros Dynamics 365 offers strong capabilities for financial and operational management. It’s powerful and well suited for complex organizational environments. Cons The integration with other Microsoft tools is seamless. Financial data is structured and supports detailed analysis. Automation features help streamline workflows. Review Source CB Carlos B. Supervisor de Inventarios Warehousing Used the software for: 6-12 months ### "Herramienta de alto valor para mí trabajo " July 30, 2025 5.0 Funciona mediante la optimización de aplicaciones que pueden ser integradas perfecto a la tecnología de Microsoft , es rápido y expréss Pros Me gusta porque es una solución que se encuentra en la nube y busca integrar lo mejor del CRM y RP creados por Microsoft Cons Esta diseñado para reunir toda la información en una sola plataforma incorporando la familiaridad de herramientas de productividad , eras más productivo y no encuentro el motivo por el cual no me gusta algo Review Source AK Abbas K. General Manager Real Estate Used the software for: 2+ years ### "Good value but can be difficult to use" November 24, 2025 5.0 Pros Great productivity suite. Can capture almost any idea or or process through Dynamics 365. Would highly recommend to anyone Cons Quite expensive, and the cost again increased this year. Can be hard to pick up if you're doing it for the first time. Review Source DN Divine N. Manager Food & Beverages Used the software for: 2+ years ### "Le best logiciel de vente" March 4, 2025 5.0 Sinon c'est toujours super de travailler sur dynamics il m'a permis de gérer les opportunités de vente, assurer une communication fluide et les données clients sont sécurisées. Pros Est un logiciel très puissant et professionnel pour la gestion de projets, et le marketing on peut ajouter des fonctionnalités spécifiques super outils. Cons Dynamics 365 n'est pas facile dans la navigation des fonctionnalités et le coût est élevé. Review Source DL David L. Managing Member Information Technology and Services Used the software for: 2+ years ### "Dynamics 365 Sales Is a Strong Performer" June 6, 2025 5.0 Been using since 2009 and find it essential in helping us run our business, manage customers, lead, and for marketing purposes. Pros Easy to customize software to add new fields and even new entities. Ability to integrate with other software applications including Microsoft Outlook. Cons Getting some of the email integration to work can take some work but is doable. Email is important for getting historical record of communications with customers, leads, etc. Review Source AB Alexis B. Controller Warehousing Used the software for: 1-2 years ### "Dynamics 365 conversion" February 2, 2025 5.0 The whole process of converting from an in-house software to Dynamics 365 was so seamless. Maybe a few minor glitches but the Support team were able to easily get around whatever it was that caused the glitch. They were a great team. Pros Great ease of use, easy to learn and easy to convert from another software. So many ways to look information up. Cons I can't say there was anything I didn't like about D365 Alternatives considered [Infor SunSystems](https://www.capterra.com/p/166160/Infor-SunSystems/)[Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Reason for choosing Dynamics 365 more cost effective and high recommendations Switched from [Infor SunSystems](https://www.capterra.com/p/166160/Infor-SunSystems/) Infor SunSystems was not going to support the product any longer. Review Source VR Verified Reviewer Digital asset manager Entertainment Used the software for: 6-12 months ### "The Complexity of Dynamics 365" March 18, 2026 1.0 Overall, I hardly use Dynamics 365 anymore now given its failings and even though I wish I could've mastered the app, they don't make it easy on the user. Pros I've always liked its robust reputation and big-picture business management system as well as integration with other 365 brand apps. Cons I even more dislike now the overstuffed features and functionality of the app is, wasting time and not generating any useful insights for my own private business. Review Source Similar Products Featured