# Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dynamics 365 the right CRM solution for you? Explore 5823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5823) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Dynamics 365 Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Manish C Microsoft AdminAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient.“ April 29, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Zakaria G AQAInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge“ May 16, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one connected ecosystem.“ March 6, 2026 MG Matt G DirectorInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis.“ April 14, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and reporting allowed it to support complex business processes.“ April 15, 2026 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information.“ February 9, 2026 ## Showing most helpful reviews Showing 1-25 of 5823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Junaid E. National IT Manager Hospitality Used the software for: 6-12 months ### "Powerfull All in one platform " September 13, 2025 4.0 Overall, Dynamics 365 is a powerful solution for business that need an all in one platform for managing operations and customer services. Pros Integration with Microsoft own products like Outlook, Teams and Power BI is seamless and boosts productivity. Cons The platform can be overwhelming to setup and configure due to its complexity. Licensing costs add up quickly, especially if you need multiple modules. performance can sometimes lags if not optimized correctly. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 Our main reason was integration with existing Microsoft tools and customization options. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We switched from Salesforce because Dynamics 365 provided great integration with Microsoft tools we already used, such as Office 365, Teams and Power BI. Review Source Bill L. Vice President of Sales and Operations Professional Training & Coaching Used the software for: 6-12 months ### "CRM Solutions for Complete sales" February 2, 2026 5.0 Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. Pros Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. Cons Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. Alternatives considered [Arlo Training Management Software](https://www.capterra.com/p/141006/Arlo-Training-Event-Software/) Reason for choosing Dynamics 365 Franchise model was using it so we had to purchase it as a package option. Review Source TS Tannya S. Vice President Marketing and Advertising Used the software for: 1-2 years ### "Dynamics 365 is fine enough for what I do" April 28, 2026 5.0 I’m currently sitting at the vehicle service center while waiting for my car and the automated system sent out the follow up reminder for the sale. The system does help with the boring part of data entry so I can focus on making deals. Pros Copilot drafts those outreach e-mail drafts and they don’t look terrible which shocked me. All of the leads are in one place so I am not constantly searching through my pixel contacts. I am bored just staring at the dashboard but it has not crashed yet. Cons Pricing doesn’t make much sense and it feels as if you need a doctorate to repair a simple report. It is clumsy and dated. Review Source VR Verified Reviewer Art Retail Used the software for: 1-2 years ### "Expensive for small business" February 12, 2026 3.0 My overall experience has been interesting with all the features that 365 has. But, I feel no every small business can buy it. Pros What I´be been liking it is the deep integration with Microsoft 365 (Outlook, Teams, Excel), and robust AI-driven automation. Cons what I don´t like about 365 is the price. I feel is too expensive and it´s not available for everylne that would need it and use it. Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Microsoft dynamis 365 was integrated in the company. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "Great experience using Dynamics 365!" December 19, 2025 4.0 Great experience using Dynamics 365! Overall, we are very happy using Dynamics 365 as there are a lot of different integrations for us. Pros Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place. There is seamless integration across users. Cons The integration across users is not super reliable. We experience a lot of lag and downtime between users. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing Dynamics 365 Ability to easily integrate our file system with all of our other products in Dynamics 365. Review Source SC Stephanie C. Outside Sales Apparel & Fashion Used the software for: 2+ years ### "Easy and quick to use" July 29, 2025 4.0 Overall it was a great product to keep track of my database and set reminders to follow up with prospects. Pros This is the CRM used by my last job. I enjoyed the ease of use and figuring it out, in order to manage my day to day activity in the job. Cons It did not track emails. You had to integrate with another software to track emails and activity with customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The company needed a more modern way to track activities in the CRM with more capabilities. Review Source RW Ray W. Senior Consultwnt Accounting Used the software for: 2+ years ### "Great Product that I recommend " November 14, 2025 5.0 Great product to be honest, many different modules. But very good user interface but can be costly for implementation. Pros Great product but can get expensive for the implementation. But would still recommend for your company as a erp system Cons The cost is quite a bit for implementation so please keep that in mind and budget for it so there wont be any surprises Switched from [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Company grew much bigger and needed a more robust producr Review Source MG Mansi G. Biller Accounting Used the software for: 6-12 months ### "Good Tool for big team working together!" October 3, 2025 4.0 It was a positive experience as a lot of people can work simultaneously on the same views, collaborate and share inquries. Pros Easy to navigate and manage several view screens.You can assign inquiries from yourself to the team members. Cons Sometimes when you are clicking among multiple screens your filter screen goes away, and you have to reapply your search or filter Switched from [TCR Online](https://www.capterra.com/p/193873/TCR-Online/) We were using multiple systems. This system integrated two systems for us and tied billing and invoicing to the payment side. Review Source Mark G. Head of Digital Non-Profit Organization Management Used the software for: 2+ years ### "D365 transformed our UK non-profit." August 28, 2024 5.0 Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value. Pros As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with. Cons The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Dynamics 365 Committed Microsoft organisation made it the default choice, and the number of partners supporting product development in the non-profit sector Review Source BC Breanna C. bookkeeper Accounting Used the software for: 6-12 months ### "Worth the money!" April 13, 2026 5.0 It has everything... From printing checks, invoicing, Sales quotes and marketing. Everything you need to power your business is at your fingertips. Pros Business Central is one of the many key components and functions that is very easy to use with the support of Copilot! Made printing checks a breeze! Cons Nothing! its has so many essential tools and makes working remotely so much easier! Its the perfect app to streamline your business Review Source Eric T. Manager, Project Management Office Telecommunications Used the software for: 1-2 years ### "D365 is the Complete Solution for Pro Services" December 9, 2025 4.0 I have used D365 in multiple organizations. In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. This allows comms to be quickly and easily tied to Project records. This is a huge time saver for administrators when working with large pipelines of projects. Pros Dynamics 365 is one of the most comprehensive tools that I have used, especially from the Sales & Delivery side of the business. From start to finish, Dynamics has the ability to manage all aspects of a successful professional service organization. Cons The configuration and set up can be exhausting because Dynamics 365 is so comprehensive and extensible. If the organization does not have a clearly defined roadmap for D365 implementation, the implementation and configuration team can quickly get lost and lose sight of end goals, requiring extensive rework. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Endless Possibilities with Dynamics 365" November 17, 2025 5.0 We use Dynamics 365 for a wide range of functions. Primarily our entire ERP system is running all 7 of our companies through one interface. We use this constantly, every day. Pros The possibilities with Dynamics 365 are endless. If you can think of it, there's likely a way to integrate it into your system. Cons It is not always very user friendly. You will likely need to invest in some training and info sessions to fully understand how to use all the functions. Review Source SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Multi-country and multi-language capable platform." July 14, 2025 5.0 Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes. Furthermore, new sales projects can be activated extremely quickly in our environment. Finally, the system is highly scalable in terms of the data volumes and traffic to be managed. Pros This platform offers good solutions for multi-country and multi-language requirements and above all, appears to be highly scalable and performance oriented. Operational support is well positioned and responsive. I'm impressed by the solution's combination of cutting-edge technology, high performance and scalability. The fast loading times and robust architecture guarantee a seamless experience even with complex B2B requirements. Cons Although the backend takes the extensive possibilities into account, it is currently not really self-explanatory and at first glance, somewhat brittle in its operation. Review Source VR Verified Reviewer Dynamics Developer Machinery Used the software for: 2+ years ### "Greate CRM tool" May 16, 2025 4.0 Pros About its simple configuration, easy to build and strong security. Cons Sometimes, it is really slow and sometimes networks are getting disconnected. Review Source NR Nilisha R. Compensation specialist Individual & Family Services Used the software for: 1-2 years ### "Compensation Specialist " February 23, 2026 5.0 Pros Very easy to use. More functionality. Dynamics 365 put everything together under same umbrella and very much customizable and manageable. Cons Comparing it with other software, Microsoft is pretty good. However the cost is pretty high resulting to low adaptation among all staff. Review Source JS Jack S. Finance Director Financial Services Used the software for: 6-12 months ### "Dynamics 365" January 13, 2026 5.0 Implementation and configuration require time and expertise. It can feel heavy for teams that only need basic functionality. Pros Dynamics 365 offers strong capabilities for financial and operational management. It’s powerful and well suited for complex organizational environments. Cons The integration with other Microsoft tools is seamless. Financial data is structured and supports detailed analysis. Automation features help streamline workflows. Review Source Hicham M. Freelance Character Designer Design Used the software for: 6-12 months ### "Dynamics 365 Review" August 7, 2025 5.0 Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed. The Start took some time to get adjusted to and learn, but it was worth it Pros The platform is a kind of all in one solution, offering many tools in one. I like that Microsoft softwares like Excel, LinkedIn, Teams and so on are integrated directly in Dynamics 365. Collaboration is a huge plus. Cons The learning curve is complex for beginners. The price for it is expensive. Performance can sometimes be problematic if you are working with large data. Review Source EE Emily E. CEO E-Learning Used the software for: 6-12 months ### "Hard work but worth it" June 21, 2025 4.0 I basically found that it’s a powerful system, but not one you can just pick up and run with. Once it’s set up properly and everyone knows what they’re doing, it works really well and there’s loads of potential there if you’re a medium or large business that wants everything under one roof. Pros I really like how it pulls everything together in one place. You don’t have to jump between loads of separate systems because sales, marketing, finance, etc are all connected. It obviously works great with Microsoft tools too, so using Excel or Teams alongside it feels natural. The customisation options are solid as well; you can tailor it to fit your specific processes. Cons It’s definitely not the easiest thing to learn. Some parts feel quite jarring, and you’ll probably need training or support to get the most out of it. It can also get expensive, especially if you’re adding lots of modules or users. I wouldn’t recommend it for a small team unless you really need that level of functionality. Review Source VR Verified Reviewer Infrastructure engineer Education Management Used the software for: 1-2 years ### "A powerful tool in the right organisation." February 24, 2025 4.0 A powerful tool in the right organisation. Pros A very powerful tool when deployed correctly Cons The licensing is complicated relying on certified partners, the configuration is also very difficult to implement without the right partner as only they can contact support. Review Source EE Eugen E. IT Controller Information Technology and Services Used the software for: 1-2 years ### "Dynamics 365: Reliable data management" April 21, 2025 5.0 Pros Dynamics 365 makes managing and monitoring flows less tedious, allowing to set alerts against unauthorized access, duplicate entries, discrepancies Cons It doesn't make edits easier, big or minor changes need IT team present and take a while for contact support, processes are increasingly time aware Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "IT business solution that delivers" May 29, 2025 5.0 Robust business platform that streamlines operations, improves customer relationships, and provides valuable insights for growth. Pros Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency. Cons Initial setup complexity requires training, but extensive documentation and support resources make implementation manageable long-term. Review Source RS RICARDO S. Sales Representative Computer Software Used the software for: 2+ years ### "Your last ERP, you will love it." March 8, 2025 5.0 Like any ERP, implementation times are really long but once released, it is a super powerful tool. Pros The best ERP ever, the most impressive of this software is how it integrates with all the Microsoft Tools like Office, Azure, etc. It has it's own developing language and covers from CRM to Finance. Cons The implementation requires a high level of expertise. Review Source DT Delicia T. Quality and training manager Telecommunications Used the software for: 2+ years ### "Great for large companies with locations across the SU or World" November 5, 2024 5.0 L\*ove that i could work on this with other teams in many different locations across the US. Pros Love the fact i could create share and view documents from other employees in different states or remote workers. Cons Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right. Review Source ST Simon T. Cleint Development Manager Internet Used the software for: 6-12 months ### "Dynamics 365 is a great software designed to your businesses unify its processes" November 1, 2024 5.0 Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments Pros Built-In Analytics helps us to make more informed and data driven decisions Cons Its a little more expensive and compicated than other but still has lots of benefits over other software Review Source EW Emma W. Assistant Manager Hospitality Used the software for: 6-12 months ### "Dynamics 365" November 13, 2025 5.0 Organisations looking for ultra-simple, minimal configuration solutions without needing to invest in setup/training. Pros The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform. Cons Though modular, the costs can add up quickly as you add modules/users/customizations. Some reviews say it is expensive for smaller businesses. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.