# Dynamics 365 Pricing: A Comprehensive Guide | Capterra > Check out the Dynamics 365 pricing guide to understand the cost of different pricing plans, features, and insights on how to choose the right plan. Source: https://www.capterra.com/p/157279/Dynamics-365/pricing --- Dynamics 365 Pricing Guide 2025 Last updated on June 11, 2025 Written by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) Writer Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Editor Pricing for Dynamics 365 [4.4 (5819)](#reviews) User rating:[ 4.4 ](#reviews) Based on (5,819) reviews ## Overview of Dynamics 365 pricing [Microsoft Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) is a cloud-based system that offers a suite of business management applications including, Dynamic 365 Sales to automate and streamline customer relationship management (CRM) processes. Sales and marketing teams can use the tool to manage customer interactions, track leads, standardize sales processes, and improve customer service. User reviews and the available features and functions within Dynamics 365 have made it a top selection on the [2025 Capterra Shortlist for CRM](https://www.capterra.com/customer-relationship-management-software/shortlist/).  Key features contributing to Dynamics 365’s ratings and ranking include AI and real-time customer insights, customer service and team process personalization, optimized financial and accounting functions, supply chain management, and a high level of customizability based on the business and industry.  Dynamics 365 Sales offers several different configurations and pricing options to suit the needs of different teams and organizations. All software options include a free trial. We analyzed our extensive database of verified user reviews and interactions to help you identify the critical distinctions between each pricing plan and choose the right one based on your business size and workflow challenges. Let’s compare these plans in detail: Professional $50.00 Per User,Per Month * * * It Includes - Case management - Knowledge management (including knowledge authoring) - Microsoft 365 interoperation - Unlimited named users - Leads (creation only) - Microsoft Power BI Enterprise $105.00 Per User,Per Month * * * It Includes - Microsoft Teams integration - Copilot in Dynamics 365 Customer Service - Embedded intelligence - Multisession support - Unified routing - Analytics and KPI reporting Premium $195.00 Per User,Per Month * * * It Includes - Self-service chatbots and IVR - Live and persistent chat on messaging and social channels - Voice channel with inbound routing, conversation summarization and outbound calling The latest pricing information is available on Dynamics 365’s website. ## Cost breakdown Ranging from $65 to $150 per user per month (plus a custom-quoted tier), Dynamics 365 plans offer several valuable functions. Depending on the subscription level, those functions include sales force automation (lead, account, and contact management, among other features), custom apps, sales engagement tools, and AI insights.  ### Starting price Dynamics 365 Sales’ free trial offers prospective users 30 days to try the software using sample or actual data. The first paid plan, Dynamics 365 Sales Professional, is $65 per user per month and provides sales force automation for businesses with simple sales processes. Businesses with more complex sales processes may want to choose the Sales Professional ($105 per user per month) or Sales Premium ($150 per user per month) plan; those plans add various capabilities around business insights, artificial intelligence (AI), and customization. The provider’s Microsoft Relationship Sales plan, which is custom-quoted, focuses on providing tools that sales professionals need to leverage relationship selling.  ### Billing options Dynamics 365 Sales subscriptions are billed per user, per month. For many smaller organizations, this offers the flexibility to adjust the number of people using the software month to month as needed since the software subscription pricing is based on a per-user, per-month model.  ### Feature differentiation  All Dynamics 365 Sales plans include essential sales automation features and integration with Microsoft 365 products, but the tool’s functionality expands in the higher-level tiers.  - **Advanced sales force automation:** The three higher-level plans include advanced automation features such as sales goals and territory management that are unavailable in the Professional plan. - **Customization and custom apps**: The Sales Professional plan includes limited customization and no access to custom apps. The other plans offer full customization and access to custom apps through Microsoft Power Apps (requires additional licenses). - **Sales engagement**: The Enterprise, Premium, and Microsoft Relationship Sales plans include sales engagement capabilities (business card reader, sales accelerator, predictive lead scoring, pipeline intelligence). The Premium plan also includes notes analysis, predictive forecasting, and other advanced sales engagement features. - **AI capabilities:** The Enterprise, Premium, and Microsoft Relationship Sales plans include AI-driven features such as contextual insights and recommendations, meeting prep summaries, and natural language chat interaction. The Professional plan does not offer this. ## What users say about Dynamics 365 pricing  Our team analyzed 1,000+ reviews from Dynamics 365 users over just the last two years for specific insights on the tool’s pricing.  In general, users find Dynamics 365 to be expensive for small businesses but perhaps worth it for its features and functions, particularly for enterprise users. Some users have found that there are other products that provide similar capabilities at a lower cost, but value the integrations with familiar Microsoft 365 products. Additionally, some users have found the different versions of Dynamics 365 and their functions to be confusing, making it difficult to understand which version is right for their needs.  All that said, however, Dynamics 365 ended up with a very reasonable value-for-money rating of 4.3 out of 5 stars based on reviews submitted over the past two years.  Here are some of the things users mentioned about Dynamics 365 pricing.[\[1\]](#footnotes) Alen D.ManagerWholesale2+ years The pricing can get a bit high with more features, but overall, it's worth it for what it offers. October 21, 2024 Thomas K.Quality AssuranceConstruction6-12 months It is a powerful tool that offers a valuable solution for managing various business process, despite some challenges related to implementation and cost. September 10, 2024 Juan M.Operations SupervisorOutsourcing/Offshoring2+ years One of the things I don't like is that it tends to be a bit pricey, but it is compensated for with benefits. December 15, 2023 Adeel A.Digital Marketing AssistanceInformation Technology and Services2+ years The best thing I like in Dynamics 365 is the integradtion with Microsoft Products, user friendly interface and cost effective. October 26, 2023 [Read more Dynamics 365 reviews here.](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## Detailed breakdown of Dynamics 365 pricing plans Microsoft offers multiple modules under its Dynamics 365 suite, including tools for project management, supply chain management, field service operations, customer services, customer insights, human resources, and eCommerce. Here we are focused on Dynamics 365 Sales, which is specifically built for sales teams and organizations looking for deeper customer insights and lead management tools. ### Dynamics 365 Sales Professional **Priced at:** $65 per user, per month **Ideal for:** Sales Professional is the baseline subscription level for Dynamics 365 Sales. It includes some of the most important components and functions to help streamline sales operations, and as such is ideal for smaller businesses or teams transitioning to more robust software tools for sales force automation. It is best for teams with simple sales processes.  **Professional plan features**[\[2\]](#footnotes):  - **Lead and opportunity management**: Track and manage leads and opportunities and gain further insight into conversions and pathways to deals.  - **Invoices and quotes**: Generate invoices with specific details such as customer name, amount, payment date, and link. The feature enables customizing invoices using the brand logo and other elements for customers to build trust. Users can also create quotes to share with customers before billing and directly convert them into invoices upon approval.  - **Reporting and dashboards**: Analyze the sales team’s performance and identify top sales stages, territories, and more with embedded reports and dashboards. This includes Microsoft Power BI analytics and reports that can be exported to Excel.  - **Microsoft 365 interoperability**: Leverage Dynamics 365's integration with other Microsoft software, such as Outlook, Excel, Exchange, OneNote, etc., for enhanced data management, analysis, and sharing.  _Lead and opportunity dashboard in Dynamic 365 Sales (_[_Source_](https://www.capterra.com/p/157279/Dynamics-365/)_)_ ### Dynamics 365 Sales Enterprise  **Priced at:** $105 per user, per month **Ideal for:** Sales Enterprise is tailored to larger sales teams or organizations that need contextual insights, advanced customizations, and AI capabilities. Sales teams with more complex processes can benefit from deeper customer insights and more actionable intelligence on leads, prospects, and existing customers.  This plan includes everything in Professional, plus additional features.  **Enterprise plan features**[\[2\]](#footnotes):  - **Customization and automation with Power Automate:** Create custom workflows to automate tasks such as lead assignment and opportunity updates, customize forms and fields to capture specific data, and build custom dashboards and reports for valuable insights into sales performance.  - **Sales Copilot AI integration**: Use an integrated AI tool, named Copilot, to summarize opportunity and lead records, prepare for meetings and calls, and automatically capture and update customer account data. - **Advanced sales automation**: Automate lead and opportunity routing, ensuring that leads are assigned to the right sales representatives based on predefined criteria. The sales playbooks provide standardized guidance for various sales scenarios, promoting consistent and effective sales execution. Additionally, automated follow-up activities, such as sending emails and scheduling appointments, ensuring timely communication with prospects. _Customer sales forecast in Dynamics 365 Sales (_[_Source_](https://www.capterra.com/p/248301/Dynamics-365-Sales/)_)_ ### Dynamics 365 Sales Premium **Priced at:** $150 per user per month **Ideal for:** Sales Premium is good for large organizations with complex sales processes and sales groups looking to add comprehensive AI automation to their existing sales efforts. Conversation intelligence provides a deeper analysis of leads and processes, allowing for further customization and process enhancements.  This plan includes everything in Enterprise, plus additional features. **Premium plan features**[\[2\]](#footnotes): - **Advanced sales engagement:** Identify and analyze relationships between customers, contacts, and leads, to understand connections and build stronger relationships. The feature allows automating personalized emails and follow-up sequences to nurture leads and guide them through the sales process. - **Conversation intelligence**: Use AI to transcribe and analyze sales calls. It automatically identifies keywords, sentiment, and action items and offers more immediate insights that can help drive enhanced sales strategies and improved customer interaction.  - **Custom apps:** Integrate with Microsoft Power Apps to create custom apps tailored to your specific needs and sales processes. This feature allows you to build an application beyond the standard functionality, incorporating unique features, workflows, and data models. _Creating email drafts in Dynamics 365 sales (_[_Source_](https://www.capterra.com/p/248301/Dynamics-365-Sales/)_)_ ### Microsoft Relationship Sales **Priced at:** Available upon quote from the vendor **Ideal for:** The Microsoft Relationship Sales plan can benefit sales professionals and teams focused intently on building and maintaining relationships to maximize sales opportunities.  This plan includes everything in Enterprise, plus access to LinkedIn Sales Navigator Advanced Plus. **Microsoft relationship sales feature**[\[2\]](#footnotes):  - **User limits:** Requires a minimum of 10 users to start using the Microsoft Relationship Sales plan. - **LinkedIn Sales Navigator**: Access insights into your customers and leads (individuals and companies). Identify prospective customers, save contact information directly into the Dynamics 365 system, highlight decision makers, track news and interests, discover mutual connections, and view AI-generated insights. _Sales accelerator in Dynamics 365 Sales (_[_Source_](https://www.capterra.com/p/248301/Dynamics-365-Sales/)_)_ ## Total cost of ownership Several factors determine your unique cost of ownership with Dynamics 365. Some factors, such as the number of team members (for per-user subscriptions) are easy to calculate, but there may be additional costs to consider or inquire about as you select your software.  ### Upfront costs Upfront costs are initial expenses that may be incurred when switching to or setting up any new software solution. They can include licensing fees, equipment costs, data migration, or training and customization expenses depending on your particular software and setup.  In addition to your subscription fee for any of the Dynamics 365 Sales options listed above, there will also be an implementation fee. This cost can vary greatly depending on the size of your team and customer base and your business's needs (including integrations, features, etc.).  ### Additional costs to consider Data migration, staff training, hardware and IT, and maintenance and upgrades are some of the most common additional costs across different vendors. So, it’s important to include them in your budget.  Here are some additional costs to consider associated with Dynamics 365 Sales. - **Integrations:**  If your business uses Microsoft 365 tools, you may already pay for other tools required to complete business processes. However, the Dynamics 365 Sales pricing page does call out some functions that may require additional licenses. For example, Microsoft Power Automate, Microsoft Power Apps, and Microsoft Teams are all mentioned as necessary for some features. - **Platform configuration and customization:** If you need specific features or custom configurations (such as automated workflows, advanced messaging, or data analytics), you may incur costs for tailoring Dynamics 365 Sales's platform to suit your use case. - **Staff training:** Dynamics 365 Sales includes standard customer support at all subscription levels, but teams or organizations requiring faster response time and always-available access may need to pay for Professional Direct or Unified Enterprise support. This would be an additional cost beyond your monthly subscription.  - **Hardware and IT infrastructure:** To maximize the software, you may also need hardware or networking. Depending on your Dynamics 365 capacity and the Microsoft cloud storage you already have, you may need additional server space or cloud storage for managing data.  Furthermore, Dynamics 365 includes multiple applications, of which Dynamics 365 Sales is just one. You may find other applications valuable for your business, including Dynamics 365 Business Central (all-in-one business solution for financial, supply chain, and productivity management), Dynamics 365 Customer Service (customer support management, self-service, and engagement tools), and Dynamics 365 Marketing (personalized shopping experiences, user customization and automation, and customer engagement). Each of these has its own subscription tiers and associated fees. #### Services needed to implement or manage the platform - **Development and integration services:** Implementing Twilio may require developers to integrate it with existing systems, such as CRM or ERP software, and to customize workflows specific to business processes. This can include API integration, customization of communication workflows, and setting up automated notifications or messaging. - **Consulting services:** These services can benefit companies new to cloud-based communications or those with complex requirements. Consultants with Twilio expertise can assist with optimal setup, configuration, and adherence to best practices, ensuring that your use of Twilio aligns with your business goals. - **Ongoing support services:** While Twilio offers standard support, you may require higher support for complex implementations. This might include premium support packages or managed service providers to troubleshoot and resolve issues, monitor usage, and make updates. - **Compliance and security management:** If your business operates in a regulated industry, you may need external security and compliance experts to ensure that Twilio meets necessary regulations, such as the General Data Protection and Regulation (GDPR) or Health Insurance Portability and Accountability (HIPAA). This can include implementing data security measures, conducting regular audits, and maintaining compliance documentation. #### Internal resources needed for ongoing platform management For ongoing management of Dynamics 365 Sales, you will likely need the following internal resources: - **Technical team:** A team of developers and IT specialists may be necessary to manage API integration, handle updates, troubleshoot issues, and optimize performance over time. - **Operations team:** A team to monitor usage, manage costs, ensure compliance with regulations, and address any issues related to the delivery of communications. - **Support staff:** Depending on your company's reliance on customer communications, you may need customer service or support staff trained to use Dynamics 365 Sales to handle incoming requests and ensure quality service delivery. ## How to choose the right Dynamics 365 pricing plan Several factors will help you determine which level of Dynamics 365 Sales—Professional, Enterprise, Premium, or Microsoft Relationship Sales—will help you achieve the results you are aiming for. As with any software choice for small businesses or enterprises, there are a few common areas to consider and questions to ask along the way.  _Key considerations while choosing the right Dynamics 365 plan_ - **Assess your business needs:** Each level of Dynamics 365 Sales provides increasing features and functions, including AI integration for lead analysis and more. Start by creating a list of team responsibilities and activities, reviewing gaps or areas where additional tools and functions could provide genuine benefit, and using this information to create a comprehensive wish list of features and functions that you can compare against what is available at each subscription level. Note what features are “must have” vs. “nice to have.”  - **Compare features offered in each plan**: With that list in hand, you can do a side-by-side comparison of each Dynamics 365 subscription level. To ensure that you choose the right subscription level for your team and your business, review the comprehensive list of included features at each level to ensure you are not missing out on valuable tools and capabilities that can help you drive increased revenue or efficiency. Keep in mind both your current and future needs, identifying specific features that may be important to driving process improvements and revenue growth in both the near term and long term.  - **Consider your budget**: Pricing will be a key component of any software decision, including Dynamics 365. With per-user-per-month subscription pricing, the size of your team will impact the ongoing subscription costs—and the cost of implementation. Additionally, consider if the features at higher subscription levels are critical to your operation and business goals. If so, it may be worth paying for the higher-tier subscriptions to equip your team with the most advanced capabilities. ## How to maximize the value of your Dynamics 365 subscription The key to maximizing results from any new software solution or tool is to ensure that your team members embrace and find value in it. Two keys to doing that include: _Ways to maximize the value of your Dynamics 365 subscription_ ### Utilize all the features - **Leverage AI capabilities:** Dynamics 365 Sales offers a range of AI capabilities and automation tools that can help enhance sales performance and productivity. For example, the Sales Copilot helps automate email drafting, meeting summaries, and lead opportunity updates. The integrated AI also helps prioritize leads based on their likelihood of conversion. All this saves time from manual effort, allowing the sales team to focus on other value-adding tasks.  - **Automate tasks:** The tool allows creating automated workflows to streamline repetitive tasks, such as lead assignments and follow-up activities. This allows sales and marketing teams to prioritize tasks and standardize workflows across sales processes.  - **Use customization for unique features:** This feature helps create tailored solutions that address unique needs, streamline processes, and enhance overall user experience. For example, create a custom app to manage sales processes unique to the business industry, such as tracking regulatory data compliance or handling specialized product configurations. This flexibility and customization capability contribute to improved efficiency, productivity, and sales performance. ### Leverage customer support and learning resources - **Use Dynamics 365 Sales's documentation and tutorials:** The tool offers extensive documentation and step-by-step tutorials. These resources can help you integrate smoothly and troubleshoot common issues. - **Engage with the tool’s support and community:** Dynamics 365 Sales has a community forum and customer support team. Join the community for user insights, troubleshooting tips, and sharing best practices. Consider upgrading to a higher-tier support plan if you need priority or 24/7 support. - **Leverage training and certification:** Dynamics 365 provides training resources and certifications that can help your team better understand and utilize its platform effectively. ### Tips for getting the most out of your plan - **Optimize usage to fit your budget:** Review your usage metrics regularly to identify areas where costs can be optimized. For example, if you notice underused services, consider downgrading or shifting resources to high-impact areas. - **Keep up with new features:** Dynamics 365 frequently updates its platform with new capabilities. Subscribe to product updates and attend webinars or events to stay informed and integrate new tools that can enhance your communication strategy. - **Integrate third-party tools:** Connect Dynamics 365 Sales CRM with financial operations, project management, and customer service platforms, to streamline your data management and create a unified solution. ## Is it worth paying for Dynamics 365?  Deciding whether Dynamics 365 is a good purchase for your business is a combination of two factors: your company’s specific needs and your budget. Here’s a breakdown of several factors that can help you decide.  ### Value for money Dynamics 365, which is included in the [2025 Capterra Shortlist for CRM](https://www.capterra.com/customer-relationship-management-software/shortlist/), allows automating and streamlining business processes to improve efficiency and outcomes. Reviews over the past two years on Capterra have given the provider a value-for-money rating of 4.2 out of 5. While some users and reviewers consider the price of Dynamics 365 a bit high, especially for smaller teams or businesses, many others have noted that the features and capabilities help justify the cost and make it worth the subscription price.  Here are just a few of the recent user reviews that speak to the value proposition of Dynamics 365: Temitope I.PrincipalEducation Management1-2 years Cost is incredibly good, Azure integration, and a vibrant community of support. July 24, 2024 Josh D.Head or ProcurementPhilanthropy2+ years We have digitised many of our business processes using D365, it’s saved us great amounts of time, money alongside reducing risk May 12, 2024 Vanisha L.Business AnalystMarket Research6-12 months It eliminates the need of on premises hardware and infrastructure, reducing cost and simplifying maintenance. June 14, 2023 Tiago R.ProgrammerComputer Software6-12 months Microsoft Dynamics 365 is a powerful and comprehensive solution for managing all aspects of your business. While it may be expensive and complex to set up, the scalability and seamless integration with other Microsoft products make it a worthwhile investment for businesses looking to streamline their operations and gain better insights into their data. April 27, 2023 [Read more Dynamics 365 reviews here.](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ### Free trial Dynamics 365 Sales offers a 30-day free trial version of all its plans. This trial period allows you to experiment with its features and evaluate their suitability for your specific needs. It also lets you explore the platform's capabilities, test API integrations, and build prototypes without any upfront cost. By taking advantage of the free trial, you can: - Determine if the tool features align with your CRM requirements and business goals - Test the reliability, scalability, and performance of the tool's infrastructure. - Explore how the tool integrates with your existing systems and third-party services Once you've evaluated Dynamics 365 during the trial period, you can make an informed decision about whether to invest in a paid subscription. ### Customer support options  Reviewers have mentioned that Dynamics 365 can have a steep learning curve, requiring additional support or training when possible. Dynamics 365 offers three support levels:  - **Standard**: Community forums, a service dashboard, web and phone incident submission, and online training are included at every subscription level.  - **Professional Direct**: Recommended for businesses with an ongoing production environment or needing faster response times, this support level includes priority handling, technical webinars, monthly service reviews, and additional support functions. It costs $9 per user per month.  - **Unified Enterprise**: This custom-priced support level provides comprehensive, end-to-end support for entire organizations covering all Microsoft products in use. It adds remote diagnostics and reporting, onsite services, on-demand workshops, and enhanced solutions. ## Is Dynamics 365 right for you? ### Assessing your requirements Deciding whether to choose Dynamics 365 or another solution for your business may seem difficult. But there are some key factors you can consider to help you narrow down your options and make a determination, including:  - **Size of your team**: Per user, per month pricing can quickly become expensive for businesses with large teams and several users to manage. However, Dynamics 365's monthly billing option and a custom plan may help drive growth that offsets the tool's ongoing costs.  - **Features and capabilities**: While robust features are built into each subscription level of Dynamics 365, they may not be worth paying for if you and your team have no use for them. As a result, you may be able to start with a lower-tier subscription and upgrade later as your needs and goals shift.  - **Additional Dynamics 365 subscriptions**: Because Microsoft offers Dynamics 365 packages for multiple business functions, you may find that adding other tools makes sense. If you are already subscribing to Dynamics 365 Sales, for example, you may be eligible for discounted rates when adding Dynamics Field Service, Dynamics Customer Service, or Dynamics Project Operations. ### Alternatives to Dynamics 365 Overall, Dynamics 365 receives favorable reviews and ratings from users and reviewers. The tool’s overall rating of 4.5 out of 5 stars and the value-for-money rating of 4.3 out of 5 stars over the last two years highlight user satisfaction with the software and its capabilities. Reviewers especially appreciate the tool’s features and capabilities, along with its integration with Microsoft 365. But how does it compare to pricing from alternative solutions? **Jira** and **monday.com** both have ratings of 4.3, with paid plans starting at $8.60 and $9 per user, per month when billed monthly, respectively. **Salesforce Sales Cloud** has a 4.2 value-for-money rating and paid plans starting at $165 per user, per month when billed annually. **Bitrix24s** 4 rating pairs with paid plans starting at $49 per month when billed annually, while **NetSuite** claims a value-for-money rating of 3.9 and pricing is available upon request from the vendor.  - **Jira**’s task prioritization feature has received an average rating of 4.8 from verified user reviews on our site. Although some reviews mention a learning curve, the feature was praised for its flexibility, customization, and collaboration capabilities to accommodate the needs of different sales projects.  - **Monday.com** users highlighted its task management feature, which scored an average rating of 5. Reviews cited the ability to break down sales project tasks, set goals, and track progress, along with real-time collaboration functionality. - **Salesforce Sales Cloud** users highlight reporting and analytics as the top feature they value with a 4.6 rating. Being able to address their specific business needs because of the customizable dashboard and reports with visualization elements is a highlight of the tool for reviewers. - **Bitrix24** is praised for its sales pipeline capabilities (it received a 4.5 rating in that area). Reviews highlight easy tracking, visualization, and management of sales processes. The tool provides a customizable Kanban-style view of sales pipelines, where deals are represented as cards that move through different workflow stages.  - **NetSuite** reviewers rated contact management as the tool's top benefit, giving it a 4.2 out of 5 rating. The tool helps sales reams in prioritizing worklist of leads and opportunities, access AI-driven insights, and automate sales processes. Check out the top [Dynamics 365 alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) comparable in terms of core features, pricing, and usability. ### Cost comparison: Dynamics 365 vs. popular alternatives [4.4 (15357)](https://www.capterra.com/p/19319/JIRA/#reviews) * * * Starting Price $7.91 Per User , Per Month * * * [4.6 (6021)](https://www.capterra.com/p/147657/monday-com/#reviews) * * * Starting Price $9.00 Per User , Per Month * * * [4.4 (18778)](https://www.capterra.com/p/61368/Salesforce/#reviews) * * * Starting Price $25.00 Per User , Per Month * * * [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/#reviews) * * * Starting Price $69.00 Flat Rate , Per Month * * * [4.2 (2019)](https://www.capterra.com/p/135757/NetSuite/#reviews) * * * Starting Price Contact vendor * * * ### Making the final decision Hundreds of users and reviewers have given Dynamics 365 good ratings, specifically related to features and customer service. Dynamics 365 also received an overall rating and functionality rating of 4.5 and has particularly high scores in contact management (4.6), lead capture (4.5), and task management (4.5).  With plans ranging from $65 to $150 per user, per month (plus a custom-quoted tier), Dynamics 365 Sales allows users to automate and streamline their sales processes, better engage with customers and leads, and, ultimately, drive sales. Its easy integration with other Microsoft 365 tools makes it even more powerful.  If you are interested in evaluating Dynamics 365 Sales for your business’s needs (or one of Dynamics 365’s other applications), try the software’s 30-day free trial. No credit card is required. There are also more than 1,000 user reviews of Dynamics 365 here on Capterra that can provide more detailed insight into specific use cases, organization sizes, and real-world benefits of the software. ## FAQs Is Dynamics 365 worth it? Many reviewers have highlighted that Dynamics 365 provides significant features and benefits, making the software a good value for the money. However, some users note the high price point and mention that other solutions can provide similar benefits for a reduced rate. Keep in mind that these solutions may not integrate as seamlessly with Microsoft 365, which is considered a key benefit of the software. Ultimately, whether Dynamics 365 is worth it depends on your business’s specific needs and budget. How much does Dynamics 365 Project cost? Dynamics 365 has a Project Operations application that brings sales, resourcing, project management, and finance into one system to optimize operations. A subscription to Dynamics 365 Project Operations costs $135 per user per month, with a 30-day free trial available. Is Dynamics cheaper than Salesforce? Salesforce Sales Cloud subscriptions range from $165 to $500 per user, per month, compared to $65 to $150 per user per month for Dynamics 365 Sales (plus a custom-quoted plan). Is Dynamics a CRM or ERP? Dynamics 365 has both CRM and ERP functions, though within different subscriptions. For business operations or enterprise resource planning-specific functions, a good choice might be Dynamics 365 Business Central, which includes multiple business management tools and begins at $70 per user per month. Which is better, SAP or Dynamics 365? Choosing between SAP Sales Cloud and Dynamics 365 Sales will depend on your use case and the features that your business will find most useful. SAP Sales Cloud has an overall rating of 4.1, while Dynamics 365 Sales has a rating of 4.4, indicating that users have a slight preference for the features and value of Dynamics 365. Among SAP Sales Cloud reviewers, many have highlighted that it is not as easy to use as other software and maybe a bit expensive for small businesses. #### Methodology 1. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. 2. Our research team identified these features from vendor websites (as of Feb. 16, 2025) based on their analysis of what users find valuable or expect from CRM software. This list is not exhaustive. For additional features, refer to the vendor’s website. [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) Saumya Srivastava is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing over 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Prior to Capterra, Saumya wrote content related to educational and advertising domains. [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul Sharma is a content editor at Capterra with expertise in curating content for various niches, including SaaS, digital marketing, and search engine optimization. With over half a decade of experience in content writing and editing, Parul has the expertise to simplify complex terms into engaging, valuable content for targeted audiences. She completed her graduation and post-graduation in English literature from Delhi University and was awarded the Dr. Asha Sahni Memorial Award for being the... Related reading Table of Contents - [Overview of Dynamics 365 pricing](#overview-of-dynamics-365-pricing) - [Cost breakdown](#cost-breakdown) - [What users say about Dynamics 365 pricing](#what-users-say-about-dynamics-365-pricing) - [Detailed breakdown of Dynamics 365 pricing plans](#detailed-breakdown-of-dynamics-365-pricing-plans) - [Total cost of ownership](#total-cost-of-ownership) - [How to choose the right Dynamics 365 pricing plan](#how-to-choose-the-right-dynamics-365-pricing-plan) - [How to maximize the value of your Dynamics 365 subscription](#how-to-maximize-the-value-of-your-dynamics-365-subscription) - [Is it worth paying for Dynamics 365?](#is-it-worth-paying-for-dynamics-365) - [Is Dynamics 365 right for you?](#is-dynamics-365-right-for-you) - [FAQs](#faqs)