# Chaser Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chaser the right Accounts Receivable solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157101/CHASER/reviews --- Chaser 4.9 (45) [View alternatives](https://www.capterra.com/p/157101/CHASER/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Chaser Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews MD Melanie D Executive CoordinatorTelecommunications, 11 - 50 employeesUsed the software for: 1-2 years. “Since setting up Chaser, we have saved money and no longer required a Credit Controller. “ April 19, 2021 YP Yogina P Account ControllerRenewables & Environment, 11 - 50 employeesUsed the software for: 6-12 months. “Integrates well with our accounting package Xero.“ March 26, 2021 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Human Capital Services Senior Consultant Accounting Used the software for: 6-12 months ### "Automated Billing Made Easy" March 23, 2020 5.0 Chaser is a nifty tool that allows us to automate our simple billing tasks which is a huge financial and time benefit for my firm. Pros I love Chaser's one-click integration with 3rd party apps. We try and automate all our billing invoices so we can minimize mistakes and free up our teams to work on more high value important things - Chaser allows us to accomplish this goal. Cons I sometimes wish they had ticketing available for customer support. Many folks on my team are familiar with that process and it is a pain to re-train them, but that is not a huge problem. Review Source KE Kerri E. Senior Accounts Administrator Mechanical or Industrial Engineering Used the software for: 2+ years ### "Timesaving!" March 19, 2021 5.0 Fantastic programme with great customer support. the team at Chaser are always ready to listen to suggestions or improvements too. Pros We have been using this programme for about 2 years now. It makes the process of credit control seamless, we have over 200 customers so the ability to make notes and in effect keep a diary is what I like most. All the information I need and history on the customer is in front of me, especially when I have bad debt to chase. Cons I wish the programme included credit notes. Review Source Response from Chaser April 15, 2021 Hi Kerri, Thank you for your kind words. It's great to hear the positive impact that Chaser has had on your credit control process. Thank you for your feedback. We really appreciate and encourage your feedback as it helps us identify where we need to improve. Please let us know if you have any questions or need help with anything credit control related. Many thanks, The Chaser Team AH Abigail H. Client Relationship Manager Information Technology and Services Used the software for: 2+ years ### "Chaser & collections review" December 10, 2020 4.0 The overall experience with Chaser is great, no issues other than the slight niggle mentioned above. Pros Recently we have started using the collections feature and this has resulted in a payment of a couple of long outstanding invoices which we were pleased about. Easy to submit information for the collections team, quick and informative updates from the team too. Cons When our clients respond to chaser emails, we cannot reply directly. We have to re-type their address in order to send a response to them and sometimes I forget to do so which results in a bounce back. Review Source yL yoann L. Managing director Events Services Used the software for: 2+ years ### "Chaser is great!" July 6, 2021 5.0 It has been really smooth from onboarding to use . Pros It is really easy to use and give a clear vision of the overall financial situation. We saved about 10 hours a week when we have sarted using chaser and could do business without it now ! Cons It would be great to have more reports available . Review Source GC Gavin C. Credit Controller Retail Used the software for: 1-2 years ### "Intuitive and easy to use" March 26, 2021 5.0 Pros Love the monthly statements, saves so much manual work, and feed back from customers is always good. Being able to tailor the chaser emails dependent on customer group ensures we can offer the best customer service. The service we offer is global, as such we need to take this into consideration with our approach. Daily email summary prior to the chaser email being sent ensures we are not chasing customer unnecessarily. Overall a great product we can continue to use as the company grows. Cons No cons - we continue to review our approach and can easily change this as we require. Review Source Response from Chaser April 15, 2021 Hi Gavin, Thank you so much for your positive review. We are really happy to hear that you have had enjoyed using the Chaser software. If you have any questions at all or need help with anything Credit Control related. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team JF Jonathan F. Cloud Integrator Information Technology and Services Used the software for: 2+ years ### "Chaser is easy to use and has saved us many hours . The interface is very clear and intuitive." June 12, 2017 5.0 Reduction in debtor days. Improved cashflow. Much better understanding of credit control and the benefits of intelligent automation. Pros We have been using Chaser since August '14. I highly recommend implementing it into any businesses' Xero setup. Within a couple of months we noticed a dramatic decrease in debtor days. It has more than paid for itself financially, in fact there is a definite return on investment. We have had positive feedback from our clients as they are impressed with how efficient our credit control systems are. With the direct bank feed into Xero, once the payment has been reconciled, Chaser can be set to send out an automatic 'Thank you for paying' email. This is a great feature. Implementing Xero in my business was one of the best business decisions I have made and in turn, implementing Chaser for our credit control has proved to be an excellent decision. Review Source RV Rossana V. Credit Control Manager Apparel & Fashion Used the software for: 1-2 years ### "indispensable" December 10, 2020 5.0 i honestly have only good things to say. the team has always been very friendly and supportive whenever i needed their advices in setting up the system. also they are always open to suggestions to improve the software according to my needs. overall the system is super easy to use and allows me to save over 15 hours of manual chasing a week. Pros very user friendly and it can be fully personalised. Cons I wish we could customise the reports and some other functions (e.g. sending more than one invoice in the same non scheduled email, or oldest overdue chase rather than multiple emails for multiple overdue status) Review Source Response from Chaser December 18, 2020 Hi Rossana, Thank you for leaving us this review. We are delighted that Chaser has saved so much of your valuable time. Thank you so much for your suggestions. We care what you think and I have passed these suggestions onto our product team. Please don't hesitate to get in touch at support@chaserhq.com, we'd love to hear from you. HK Hinal K. Senior Financial Analyst Marketing and Advertising Used the software for: 6-12 months ### "Personalized Emails without the Time and Hassle" March 29, 2021 5.0 Pros \* sends what looks like personalized emails to our clients and solicits a response \* is automated so all invoices can be prioritized instead of just delinquent ones - the early follow up helps keep our invoices top of mind with our clients \* increases the amount and time to collection \* keeps all communication logged in the software so anyone on the team can see the trail Cons \* wish there was a way to easily send the initial invoices via this software - however don't think its a feature for any A/R collections tool \* if we could see the improved time to collection overall and/or for certain clients from a certain period (DSO) compared to a prior period that would be very cool - and helpful to make a case to keep the software to management Alternatives considered [CreditorWatch Collect](https://www.capterra.com/p/144647/Debtor-Daddy/)[InvoiceSherpa](https://www.capterra.com/p/154446/InvoiceSherpa/) Review Source Response from Chaser April 15, 2021 Hi Hinal, Thank you so much for this review. It's great to hear that you have had a positive experience with Chaser. Thank you so much for the honest feedback, it is very helpful for us to keep developing and to keep releasing valuable features to you and the rest of our users. If you have any questions at all. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team SP Stephen P. MD Accounting Used the software for: 2+ years ### "Awesome software does exactly what it says on the tin" June 8, 2017 5.0 Pros Just got back from holiday and wanted to share my experience with you I've spent about five minutes each day reconciling bank on xero The chasers went out and what a pleasant surprise I had whilst the family and I sat down for tapas next to the beach, money came in for about 15% of our debtors I also had three debtors tell me they will pay me in the next few days All with me doing nothing The system does exactly what it says on the tin and is brilliant Thank you for helping me to maintain healthy cashflow while I am on holiday Review Source VR Verified Reviewer Customer and Team Engagement Executive Accounting Used the software for: 6-12 months ### "Chaser Review" April 5, 2021 5.0 Credit control and debtor days are improved with very little effort on our part. Pros Chaser makes credit control much easier and slicker. It pays for itself in both time savings and improved debtor days/cashflow. Cons The notes function could be easier to use and notes made more visable. Review Source Response from Chaser April 15, 2021 Thank you so much for taking the time to leave us this great review. We are happy to hear that you have seen a positive impact since implementing Chaser. If you have any questions or need help with anything credit control related, please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team NM NETSAI M. Finace Executive Hospitality Used the software for: 6-12 months ### "Good investment" December 22, 2020 5.0 quick turnaround with payments Pros Our credit control has improved massively Cons non at the moment so far so good am happy Reason for choosing Chaser i did not purchase it Review Source Response from Chaser December 30, 2020 Thank you so much for taking the time to leave us this review. It's great to hear that you have improved your Credit Control through using Chaser software. If you have any feedback for us or need any help please don't hesitate to get in touch at support@chaserhq.com. RK Ravi K. Director Accounting Used the software for: 6-12 months ### "Highly recommend" April 30, 2021 5.0 Very happy from the start. Helpful onboarding team, easy to implement and very happy with the results, reducing our debtor days from 60 to approx 24 in a matter of months. Pros Easy set up and integration with our accounting software, easy to tailor to suit our requirements and it gets great results! Cons Nothing really, it did everything that we wanted Review Source SR Sean R. Managing Director Used the software for: 1-2 years ### "really easy to use and very effective at keeping our invoices paid." July 27, 2017 5.0 Pros very easy to set up and get running, and easy to fine tune if you need it. Customers like the fact we thank them for their payment. Cons all mail goes out through their mail server instead of our email domain - customers will reply to Chaser messages about non-Chaser related stuff. that's it... Review Source tH tom H. CEO Used the software for: 1-2 years ### "Thanks to Chaser we collect cash much faster ." June 30, 2017 5.0 Pros This software has been an amazing help for us. We collect cash about 25% faster. Our clients are happier. Our relationships better. And our accounts department no longer shouts down the phone at soon to be ex-clients. Review Source LG Laurel G. Organisational Analyst Information Technology and Services Used the software for: Less than 6 months ### "Excellent and simple invoice chasing" January 29, 2017 5.0 Chaser is great because they send reminder emails each week prior to the emails being sent to clients, so there is time to rectify any errors. It has saved me loads of time and energy worrying about manual follow-ups. Pros It is very simple and they give a long extended trial. Cons It is not very customisable and the emails don't come out of our mail server. Review Source EC Elliot C. Director Accounting Used the software for: 1-2 years ### "A real credit control solution..." March 31, 2021 5.0 Chaser has improved the debt collection process and made a real improvement on Debtor Days. It is sensibly priced, easy to use and makes sense for our business to use this. I am interested to look at the new payment options that have been released and will continue to use the software myself and recommend to clients too. Pros The software is easy to use and is extremely effective at doing what is bought to do. Streamlining the credit control process and improving debt collection for the business. Cons I have not yet found anything negative about Chaser and feel that a little more time spent looking into the other features available will even improve the use. Perhaps more initial explanation around all features would be good. Review Source Response from Chaser April 15, 2021 Hi Elliot, Thank you for your kind words and for your continued support. It's great to hear about the positive impact that Chaser has had on your credit control and debt collection process. Thank you so much for your feedback. It very helpful for us and is vital to our development. Please let us know if you have any questions or need help with anything credit control related. Many thanks, The Chaser Team LB Lucas B. Accounts Assistant Environmental Services Used the software for: 1-2 years ### "Thumbs up" December 16, 2020 4.0 Very helpful to manage receivables when the software is used daily Pros Simple to use and see the relevant info (eg value outstanding / overdue) Can be left alone and still provide some benefit Cons Cost for the collections add on - way too high The software requires a lot of attention to be at its most useful Review Source Response from Chaser December 18, 2020 Thank you so much for your review. It's great to hear that you have had a positive experience with Chaser. We really appreciate all your feedback. I hope you don't mind but I have sent you an email to see how we can improve based on the helpful suggestions you outlined in your review. If you have any questions at all, please don't hesitate to get in touch at support@chaserhq.com. EF Emma F. Founder Accounting Used the software for: 2+ years ### "Chaser is brilliant! It is super easy to use and can be set up in a matter of minutes!" June 12, 2017 5.0 Decreased debtor days. Not a single thing!! It does exactly what it promises and their customer service is second to none!! Pros You can personalise and customise all the settings and email content so that the emails actually feel like they are coming from you. Once you have the schedules set up you can sit back and let the automation of credit control take over. We have seen a dramatic decrease in debtor days for our clients that use Chaser. It is also easy to set rules for clients you don't want to chase. It really can be set up in a matter of minutes. My personal favourite is the 'thank you for paying' email. Chaser is totally awesome!! Review Source SM Sarah M. KMA Administrator Accounting Used the software for: 2+ years ### "The simple automated process of Chaser has enabled us to regularly chase our debtors with ease." June 13, 2017 4.0 Helps us focus on outstanding invoices, regular company tailored chasing is possible with very little set up required. Pros Chaser is linked directly to Xero software and therefore makes the chasing process simple with very little administration required. Chaser is simple to set up, maintain and use. The reporting tool gives up to date information on all invoices outstanding with detailed information which can be exported if required. Cons The system currently only allows notes to be made on the individual invoices and not on a client as a whole, which can result in the need to duplicate the same note for multiple client invoices manually. Review Source TQ Tatiana Q. Admin Manager Marketing and Advertising Used the software for: 1-2 years ### "Collection made efficient simple and easy :-)" December 10, 2020 5.0 ChaserHQ made our collection more efficient and simple. We decreased our overdue rates widely and fast. Pros That we can customize collection reminders, schedules, chase or not chase a customer or particular invoice. reports made easy to catch up, reminder notification to monitor and double check everything is chased. Cons like least about updating contact details that even being added from Xero we still have to go to Chase to tick every new contact on that customer to be on list of chasing reminders. Reason for choosing Chaser friendly and integration support with Xero Review Source Response from Chaser December 30, 2020 Thanks for leaving us such a positive review. It is great to hear that you have gotten so much value from Chaser software. We really appreciate your feedback regarding choosing recipients in Chaser, it's duly noted and passed onto the product team. Your feedback really is invaluable to helping us improve. Please don't hesitate to get in touch at support@chaserhq.com. SE Sam E. Company Accountant Used the software for: 2+ years ### "Outstanding product!" June 8, 2017 5.0 Pros Saves me a tonne of time chasing customers Automates sending invoices/statements so I don't have to add a bunch of attachments Customizable templates so you can tailor the wording of your chasers Shows me the history of what emails have been sent and whether they've been read Allows you to pause/stop chasing particular invoices or customers The new features that come out make life even easier for me Has transformed how we chase invoices Syncs/intergrates really well with Xero Review Source OE Olly E. Director Used the software for: 2+ years ### "We have been using Chaser for several years and it is a vital part of our toolkit" July 28, 2017 5.0 Pros Chaser generates human-like emails automating the chasing of payment for invoices by our busy customers. Cons There's nothing that I don't like about the software. Would be great to link to a debt collection service. Review Source MD Melanie D. Executive Coordinator Telecommunications Used the software for: 1-2 years ### "Easy to set up and use" April 19, 2021 5.0 Really easy to understand, set up and implement. It has revolutionalized our credit control and saved us money. Would thoroughly recommend. Pros Since setting up Chaser, we have saved money and no longer required a Credit Controller. Easy to use and set up. Cons More reports would be helpful. It would be good to have the 3 reports as one. Reason for choosing Chaser Reviews and initial support by Assistants. Review Source YP Yogina P. Account Controller Renewables & Environment Used the software for: 6-12 months ### "Excellent Credit Control Tool" March 26, 2021 5.0 Very useful package, excellent customer service, very knowledgeable staff. Pros Its very easy to set up . Integrates well with our accounting package Xero. You can customised your message and choose day/ days to chase to suit your staffing need.eg Part time staff. It saves all your communication History for each Invoice so easy to follow up. Cons I wish it allowed different email addresses for different invoices in same customer. That could come handy when a client with multiple project managed by different people is set up . Review Source Response from Chaser April 15, 2021 Hi Yogina, Thank you so much for this review. It's great to hear that you have had a positive experience managing your debtors through Chaser. Thank you so much again for the feedback. Your feedback helps us improve and is vital to the continued development of Chaser. If you have any questions at all or need help with anything Credit Control related. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team PA Paul A. Director Food & Beverages Used the software for: 1-2 years ### "We get paid on time and can focus on brewing and running our tap room. Easy to use and v effective. " June 8, 2017 5.0 Increased Cash Flow. More time to focus on brewing. Pros As a small brewery, with over a hundred customers, the main pro is not having to do too much with it. It's very easy to use. There's a little bit of set up time (half hour to an hour) but then it runs pretty seamlessly. I don't know too much about the ins and outs, but our customers are always fine with it and we get paid on time. And as we started with next to no capital, it's been a lifesaver. I also like that they continue to add new features, which not all our add-ons do, and that the reporting is simple and easily digestible. Cons Not a lot to add here. Would maybe like the ability to assign customers to schedules a little easier. Review Source Similar Products Featured