# Page 2 | Betterworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Betterworks the right Employee Engagement solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157070/BetterWorks/reviews

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Betterworks

4.3 (36)

[View alternatives](https://www.capterra.com/p/157070/BetterWorks/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Betterworks

## Showing most helpful reviews

Showing 26-36 of 36 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DV

Donovan V.  
Retirement Benefit Analyst II  
Financial Services  
Used the software for: Less than 6 months

### "Betterworks Review"

January 15, 2025

4.0

Overall the experience with Betterworks has been positive

Pros

I like how Betterworks helps to simplify performance management

Cons

I dislike how much time one has to spend on the site. It could be more intuitive and with the help of AI, streamlined a bit

Review Source

Ali A.  
Senior Program Manager  
Computer Software  
Used the software for: Less than 6 months

### "Scam"

July 30, 2021

1.0

Total fraud

Pros

Prior to making any false promises, ensure that your account manager are trained to help your customer and not mislead them. Happy to share my recent encounter with BW sales team and how I was mislead to purchase the team edition, guess what it doesn’t come with JIRA integration?! Why I wasn’t told this? I asked for a refund, guess what we don’t have a refund policy! \[SENSITIVE CONTENT\] in order for you to win the SaaS space, you really need to review your account management processes/policies. After being one of the biggest promoters of BW, I can tell you now I am one of the biggest deteractors and I will continue to share this bad experience in every public forum! #stayawayfrombetterworks

Cons

Their account managers sucks, \[SENSITIVE CONTENT\] I highly recommend working for a 2nd hand car dealership

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reason for choosing Betterworks

They are not fraduesters and promise something but deliver something else

Review Source

LW

Liza W.  
Marketing and Communications Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Not the right tool for our organization"

September 3, 2019

1.0

I think we approached Betterworks as an organization with a great idea of aligning more across teams, and working together toward organizational priorities. In practice, however, it has been a bit of a flop despite our team's best efforts to implement. It felt like people were setting OKRs more out of necessity than actual usefulness, and the conversations were just a formality. People resented having to use the tool for goal setting and planning, when we already use Asana. Ultimately, it just felt like another piece of technology that we had been assigned to use rather than a tool that was actually useful. If you are considering getting Betterworks, I would encourage you to think hard about whether the tool is uniquely solving a challenge and developing a strong adoption plan. Without buy in from users, the tool loses its efficacy and impact.

Pros

Betterworks has a simple interface and is pretty user friendly. Through going through the exercise of coordinated goal setting as a team, it has helped us align and communicate more.

Cons

For my team, it didn't feel like a necessary software product. We felt we didn't need an expensive tool just to set quarterly goals, which we had previously done ourselves just through using gsuite.

Review Source

Matt "Griff" K.  
Sales Representative at Geist, a division of Vertiv  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Goal Tracking and Alignment"

October 8, 2019

5.0

We attempted to implement this kind of process in another software that was not purpose built for tracking goals. This software is definitely an investment for an organization that wants to see true alignment and progress.

Pros

This allows for a comprehensive top to bottom alignment of organizational goals. You can track everyones progress, pending they update it appropriately.

Cons

Not always the most intuitive to use and training is required. When goals go past due you cannot delete them if they had become irrelevant, you have to go in and edit them heavily.

Review Source

MV

Marta V.  
Vice President, Human Resources  
Wholesale  
Used the software for: 1-2 years

### "Easy to customize your Employee Engagement Surveys"

April 14, 2020

5.0

The process was easy to set up. Easy to use. Downloading/Analyzing the results is easy.

Pros

Customization is one of the best features of Hyphen (Betterworks). I love that there is an expansive library of questions (open ended, rating, etc.), but also have the functionality to create your own questions needed by organizations.

Cons

We would really like more benchmark data where we can compare our results by industry, FTE size, revenue size, etc.

Reason for choosing Betterworks

Perceptyx CultureAmp Flex Surveys

Review Source

MV

Melissa V.  
Office Assistant  
Information Technology and Services  
Used the software for: Less than 6 months

### "We just implemented Betterworks to track Performance Management for our entire company. "

January 15, 2018

4.0

The ability to track my goals and see how I am growing within my company. This is also helpful to me because I am a young professional and by tracking my goals through betterworks it allows me to quantify my skills so I can list them on my resume.

Pros

We just started using Betterworks to track our companies performance management. The thing I like most about Betterworks is the layout that allows me to organize my goals in a comprehensive manner. It also has different methods in which I can track my progress in completing a goal whether that is in a percentage basis, units, or dollar basis. In addition, I can set a goal and then change the due dates of the OKR's so I don't have to complete the whole thing at once.

Cons

I wish I could see an organization chart of the entire company and its goals not just my team's org. chart and our goals. I wish there was a better way to link my better works goals with other applications I use. For example, with my Project Management goal, I want to ensure my deliverables are on time but there isn't a good link with ASANA my project management app so I have to track my accuracy manually which is difficult.

Review Source

KC

Kevin C.  
Project Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Awesome tool to keep teams on track!"

April 30, 2019

4.0

Overall, Betterworks is a great tool an entire company can get behind and stay organized within. It helps keep track of high-level company efforts to ensure we remain aligned. I'd recommend this tool to anyone who is thinking about utilizing the OKR model.

Pros

Finally, a user-friendly tool that enables teams to track progress on milestones using the OKR model. Some of the great features include: - Tiered goals - Assigned goals - Milestones within goals - Goal tracking and analytic-based reporting - Robust on- boarding system

Cons

There is a (very) slight learning curve to immediately get started.

Review Source

NM

Nicole M.  
HRBP  
Medical Devices  
Used the software for: 1-2 years

### "Performance Management with Ease"

April 20, 2021

4.0

The customer support is OUTSTANDING.

Pros

I enjoy working this is software the system is easy to understand.

Cons

I would to see additional functions available with reporting and with the 9 box.

Review Source

MD

Margaret D.  
Controller  
Computer Software  
Used the software for: 1-2 years

### "Betterworks"

April 26, 2021

3.0

We have a new People Ops team that is going to compare it against some other options and decide what to do going forward

Pros

Easy to deploy. Single sign on. Administration is very simple

Cons

I have no control over reporting. The analytics are nonsense.

Reason for choosing Betterworks

recommendation

Review Source

DG

Dan G.  
  
  
Used the software for:

### "Probably a good option for large enterprises"

February 25, 2017

5.0

It's pricey, so a large company might be a better candidate. We used it for a couple of years, but it was difficult to get everyone at the firm to adopt. The frequency of updates and changes to the look and feel of the interface added to the challenge. For a larger company with a big HR group, this could be a great solution.

Review Source

nK

nandini K.  
Development Officer  
  
Used the software for: Less than 6 months

### "Great goal tracking app"

November 17, 2017

5.0

Pros

I really like the integration that we can do for a software - like jira salesforce and google sheets to track our goals.

Cons

Load time. Response time could be better for sure. I many a time see an empty screen. But I really like it.

Review Source

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