# Betterworks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Betterworks the right Employee Engagement solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157070/BetterWorks/reviews --- Betterworks 4.3 (36) [View alternatives](https://www.capterra.com/p/157070/BetterWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Betterworks Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews DC Destiny C OwnerArts and Crafts, 2 - 10 employeesUsed the software for: 6-12 months. “I thoroughly enjoyed that it has a lot of added value for the prices they ask for subscriptions.“ October 23, 2025 Bremner J. C Business AnalystFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “Pretty buggy, poor user UI communication, poor technical support.“ April 21, 2021 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alison J. Academic Counselor E-Learning Used the software for: 2+ years ### "Betterworks makes me a better worker! " May 25, 2021 4.0 My overall experience using Betterworks has been great! Pros I like that I'm able to track my goal progress and also connect with my team members and see what their goals are. Cons The thing I like least is that it has a lot of functionality that I really don't know how to use 100% yet. Review Source Response from Betterworks May 28, 2021 Thanks Alison for your review. We're so happy that your experience has been so great! As for the additional functionality, we'd be more than happy to walk you through those features. VR Verified Reviewer Web Developer Marketing and Advertising Used the software for: 6-12 months ### "Betterworks for beginners" December 21, 2024 4.0 Pros It has great features to check the yearly goals, growth and check the performance. Cons This software is not very suitable for small companies as it provides a lot of specific data. Review Source VR Verified Reviewer Business Analyst Financial Services Used the software for: 1-2 years ### "Good Bones, Needs Help with Execution and Support" April 21, 2021 3.0 Betterworks has increased transparency and has helped facilitate goal setting across the firm. Our executive team likes the level of detail that they can see the entire organization from. Calibration has been helpful for our talent management. Pros The ability to see how objectives all align together gives a great overview of the org and how each objective fits into the broader picture. Conversations can be used to run some useful cycles. The philosophy of transparency is a positive. Overall theyve got a good platform but it is not polished and they need to think through some design choices more extensively. Cons Pretty buggy, poor user UI communication, poor technical support. We had pointed out to our support and sent videos of reproducible errors in core functions of the system (pressing save would not save, these kinds of things) and it takes them 6 months of us pushing them for anything to be done. The UI leaves the user guessing on the details in a lot of places or simply does things but doesnt notify the user that it is doing those things. In general support tickets seems to get passed up to the technical team which then acts a black hole from which no support ever emerges again. Review Source LR Luis R. Accouting Accounting Used the software for: Less than 6 months ### "Great Surprise" May 26, 2025 5.0 Mesmerizing me. It's everything that i was looking for a lot time. After i find it, i really know that i was need Pros Your interface. So pretty. Give me a great impression that's great and good this has come. And all functions, of course Cons Usability. No doubts, loved it since my first use. I like what's betterworks gave to me. And today i cant imagine my Job without him Review Source JC Jeff C. SAE Health, Wellness and Fitness Used the software for: 2+ years ### "Strategic Account Executive " February 17, 2025 5.0 Ease of use during annual performance review. Pros Simplicity to create and manage annual goals. Extremely easy for first time users with little to no training required for front line. Cons I can sometimes have a hard time finding historical or old entries from previous years. Review Source NF Noy F. Owner Construction Used the software for: I used a free trial ### "Great value " July 25, 2025 5.0 Pros The most important thing its costumer support they answer so fast and the lady was very very nice to me and guide me with everything I needed Cons I didn’t like the fact of the waiting time but it’s ok other took much longer from Betterworks so it’s ok Review Source VR Verified Reviewer Site Reliability Architect Biotechnology Used the software for: 2+ years ### "The best tool I've seen for managing OKRs" January 16, 2018 5.0 Pros Provides exceptional visibility into the OKRs of large organizations, making it easy to align on strategies with other sibling orgs within the greater org. Cons UI can be non-intuitive sometimes. Lack of consistency between different UI views, leads to user confusion. Some more walk-thru wizards would help. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "A positive influence " April 14, 2019 4.0 Pros \- Good promoter of a transparency culture - I like the ability to see the objectives of senior directors and how the rest of the companies objectives are aligned to these. - The ability to request peer feedback from within the app is very useful - and especially the ability for managers to see. Cons \- There's no functionality to review previous checkins, other than manually clicking into each one. I have weekly checkins with my direct reports and find our checkin notes useful for quarterly performance evaluations - if I could see all of them on one screen or be able to search into them, this would be a big improvement Review Source Edward C. YouTube Marketing manager Marketing and Advertising Used the software for: 6-12 months ### "Great structure to a tedious process" July 1, 2019 5.0 Great way to schedule check ins and see global visibility of goals for company transparency. Brings uniformity to management process and gives team members a literally platform to discuss concerns on a regular basis. Pros Company organisation chart is absolutely brilliant with clear lines and separation, perfect for on boarding new starters. Cons Not sure if this is just my admins but week starting on Sunday, why?? And the ability to align objectives depends on implementation from others. Review Source VR Verified Reviewer Senior Field Marketing Manager Computer Software Used the software for: 6-12 months ### "Well organized tool that's easy for all levels" January 18, 2018 5.0 An easy way to create new professional development goals for myself Pros It was easy to get started as a beginner and I liked the very simple training and tips provided when I first logged in. I also love the fact that it gives you a range of view options (including list, chart and dashboard) to fit your individual preferences. It's a nice streamlined user interface that includes just the right amount of clicks to find what you're looking for. I also like the export feature. Cons It took me a few times to get the hang of moving items after I first created them. It takes some effort to reorganize something for a 2nd or 3rd time. Review Source AS Anushka S. EX CHRO- Caparo Automotive Used the software for: 1-2 years ### "To listen from our employees " September 8, 2022 5.0 With product excellent Pros Easy to use Intuitive platform Automated reports Resource material Easy to compare past years progress Cons Support from the team was delayed and they are not flexible. Review Source RB Rachel B. Admin Used the software for: Less than 6 months ### "good portal for multiple functionalities and teams, versatile and easily adaptable, accessibility + " July 24, 2018 4.0 Pros intuitive, easy to personalize, can be utilized for any goal, good customer service, reliable and open Cons not compatible with most other software systems, complicated to set up and maintain, expensive investment Review Source VR Verified Reviewer Automation Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Keeps goals clear and simple" August 20, 2025 4.0 My overall experience with Betterworks has been really positive. It keeps me accountable and makes communication with the team about goals so much clearer. It’s not perfect, but it’s a tool I actually see myself using long-term instead of abandoning after a couple of weeks. Pros What I like the most about Betterworks is how it helps keep everyone on the same page. The goal tracking is super clear, and it makes it way easier to align with teammates without feeling lost. It actually motivates me to check in more often and stay focused on performance. Cons The platform can feel a little overwhelming at first. There are so many features that it takes time to figure out what you really need. I also think the rewards/gift card system could be a bit more engaging—it feels kind of basic compared to other tools. Review Source KM Karen M. Managing Editor Publishing Used the software for: 2+ years ### "Track structured performance for small teams." January 5, 2026 5.0 I rely on Betterworks, where we coordinate our performance reviews, keep track of employee goals and rewards for our small publishing team; it keeps evaluations standardized without adding more administrative touchpoints. Pros I appreciate how straight-ahead employee goals and progress are presented because it makes for more objective, easier review conversations to prepare for as an editor. Cons Some of the interface isn't as intuitive initially, and it can take time for support to respond when you have questions about configuration in review cycles. Review Source Krisztián T. Service Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Annual performance reviews, peer feedback, development planning" August 2, 2025 4.0 Pros Betterworks was used during structured performance evaluations. I appreciated how it facilitated two-way feedback with my manager and peer reviews, which made goal-setting and career planning more engaging. Cons The interface was clean, but at times the platform seemed more HR-centric and less customised for field engineers. Nevertheless, it was effective in visualising progress and aligning personal goals with organisational objectives. Review Source RJ Rebecca J. HR Director Oil & Energy Used the software for: 2+ years ### "HR Director" July 21, 2025 5.0 It was good. It allowed us to give kudos and give feedback that was able to give immediate rewards to our employees. Pros The employee performance tool was a good system that allowed us to have a full picture of our team's abilities, productivity and opportunities. Cons Not really anything. The key is to ask questions take the proper training to really get your best bang for your buck. Review Source RK Rachid K. Sales Executive Banking Used the software for: 2+ years ### "Better works Review " April 16, 2025 5.0 Betterworks is a management software that helps companies team to improve employees performance. Pros The easily manage recognition and rewards for teams is one of the best point this software provide. Cons the performance management solution reporting is also one of features betterworks provide which it help to improve businesses performance. Review Source DC Destiny C. Owner Arts and Crafts Used the software for: 6-12 months ### "Do Better Work with Betterworks" October 23, 2025 4.0 My overall experience was fantastic. I loved the layout and the overall usefulness of the application and i plan to use it as much as humanly possible in my everyday needs. Pros Betterworks has a clean & easy to navigate interface & layout. I thoroughly enjoyed that it has a lot of added value for the prices they ask for subscriptions. Their customer support features are not only helpful, but extensive & on point. Cons Their subscription peices couldve been slightly better than what they are right now. However, theyre still not too expensive that they take away from the overall value of the app itself. Review Source SM Simona M. Digital Marketer Telecommunications Used the software for: 1-2 years ### "A Multipurpose Business Solution " January 3, 2025 5.0 Pros The software makes boosting productivity easy. It comes with amazing employee recognition features. It handles surveys quite well. Cons With Betterworks, no flaws to report. Always delivers. Switched from [Lattice](https://www.capterra.com/p/151676/Lattice/)[Trackstar](https://www.capterra.com/p/72389/Track-Star-AVLS/)[Workboard](https://www.capterra.com/p/137274/Workboard/)[15Five](https://www.capterra.com/p/140437/15Five/) Betterworks is great in that it is multipurpose and this saves us money. Review Source BP Brittany P. Manager Restaurants Used the software for: 6-12 months ### "A useful tool for employees" April 4, 2025 5.0 Over all experience has been a good one. Pros This software has boosted our company mural the employee communicate more now Cons While using the software I didn't like the cost to use it Review Source MD Melanie D. Regional Director Computer Software Used the software for: 2+ years ### "A great product for mid-size to enterprise companies" April 14, 2025 4.0 Overall I really like using the product and have used it for over 6 years now. I set up quarterly reviews with my team, set up goals with milestones and share feedback with senior management. Pros I like the shoutouts feature, it helps bring the company together and provide feedback throughout the quarter. Cons The product is well made and suitable for enterprise customers. For smaller businesses it may be a bit too much effort. Review Source LSS Lasondra Schmidt S. Manager Computer & Network Security Used the software for: Less than 6 months ### "Best of all time " February 21, 2025 5.0 Easy to use easy to work with works and is easy for beginners love it Pros "Improvement" Better management, easy to navegate and prepare for any meetings or tasks. Cons Loved everything best improvement from last software Review Source JM Joni M. Admin Automotive Used the software for: Less than 6 months ### "Amazing highly recommend! " March 31, 2025 5.0 I loved my experience and my team did as well Pros Loved it! Very easy and not complicated to use! Cons Once you get the hang of it, very easy to use! Review Source MB Mittal B. Technical recruiter Information Technology and Services Used the software for: I used a free trial ### "Streamlined Goal-Tracking Experience" April 14, 2025 5.0 Positive and impactful Would recommend The goal-setting and tracking features made it easy to stay focused and measure progress, which really helped with accountability and performance." Pros Goal alignment Performance tracking User-friendly interface Collaboration Easy to see how your work contributed to broader objectives. Cons Limited customization Mobile experience Frequent reminders could feel overwhelming at times. Could be more streamlined and flexible for different review styles Review Source CD Clara D. Account director Automotive Used the software for: Less than 6 months ### "Easy to use and intuitive " February 9, 2025 5.0 I’m a happy user can’t fault it really, would recommend it. Pros Straightforward, intuitive and simple. Quick to get up to speed. Cons Navigation panes could be more straightforward Review Source Similar Products Featured