# Page 7 | iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is iGMS the right Vacation Rental solution for you? Explore 296 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157033/iGMS/reviews

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iGMS

4.6 (296)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of iGMS

## Showing most helpful reviews

Showing 151-175 of 296 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SM

Stephen M.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Best option"

March 9, 2022

5.0

Very happy

Pros

The only CMS that can handle VRBO/Expedia without losing the payment portal. App can be laggy, but browser experience is solid. Software architecture superior to competitors like HostAway and Guesty. Doesn’t hurt that it’s half the price of HostAway

Cons

Needs a few improvements to things like length of stay settings and automations, but nothing critical

Review Source

Response from iGMS

March 28, 2022

Hello Stephen, Thank you! We value your feedback and are always delighted when we have happy customers. Please get in touch with us to have a look at your automation and other needs. We will be happy to assist you or to listen to your suggestions to make your experience on our platform even better. Best, iGMS Team

AY

Anastasia Y.  
Manager  
Real Estate  
Used the software for: 6-12 months

### "Great app, would definitely recommend! "

July 6, 2020

5.0

I like the application, makes our life easier, it will be nicer to have less technical issues with the app

Pros

Saves time with automated messages, relatively convenient to use

Cons

Once in a while the app stops working and we need to contact customer service to make it work again and it usually takes a few days

Review Source

Response from iGMS

August 3, 2020

Dear Anastasia, Thank you for your honest feedback, our product team will take into consideration. Great to know our automated templates are of big value to your hosting routine. Our Unified Inbox now allows for communicating with guests from direct bookings, check out the feature https://www.igms.com/new-feature-communication-direct-booking. If you need assistance, or the app seems not working as should, contact us via Live Chat or at support@igms.com. We will be glad to be of help. Best, iGMS Team

JEJ

Jason E J.  
President  
Real Estate  
Used the software for: Less than 6 months

### "Great System"

May 1, 2020

5.0

Overall experience is great. I am very happy I found the service and plan to continue to use for my Air BnB properties

Pros

The compatibility and auto integration with Air BnB is fantastic. The auto messaging and algorithms with the message system is very useful. The reporting abilities are also great and make for an easy and quick rundown of all the data i need. The ability to assign cleaning tasks and observe completion is awesome.

Cons

Initial learning curve or transition from air BnB was concerning but I gave out a couple extra days and I wouldn’t look back now. Once you figure out what to click and where to click, its great.

Review Source

Response from iGMS

June 3, 2020

Dear Jason, Thank you for taking the time and reviewing your experience with us. Such a detailed feedback is of the greatest value to us. Our team is really happy that you enjoy using our Inbox, reporting tools and cleaning tasks auto-assignment feature. As for the integrations, Booking.com is to go live on iGMS in Q3 2020! Stay tuned and let us know if you need our assistance at support@igms.com or via LIve Chat. Best, iGMS Team

Nikki S.  
Partner  
Real Estate  
Used the software for: Less than 6 months

### "Great service for hosts of multiple listings!"

November 8, 2018

5.0

Solves the communication problem! Integrated seemlessly , works every time.

Pros

A must have for hosts- full suite of management services from automatic messages to coordinating with cleaners and generating income reports

Cons

Can vbe difficult to navigate- couldn't figure out how to edit listing details and price quickly

Review Source

Response from iGMS

January 9, 2019

Hello Nikki, Many thanks for your positive review, we do appreciate it. We are so proud hearing that you recommend us, it is really something we do work for. Our chat service is eager to help with any issue you may have including navigation. Also, we are improving our user interface continuously. Our team will definitely take into account your suggestions and thanks for being us. Best, AirGMS Team

AG

Abraham G.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Versatility of use"

September 21, 2023

5.0

Been great, no complaints

Pros

Ability to automate everything rapidly, and customize it to your needs.

Cons

Could be slightly easier to use, as far as maneuverability or intuitiveness however not a deal breaker at all.

Review Source

Response from iGMS

September 28, 2023

Hi Abraham, Thank you for your insightful review on Capterra! We are pleased to hear that you value the automation and customization capabilities iGMS offers. We take your feedback seriously and are consistently working on enhancing the user experience, focusing on making the platform even more intuitive and user-friendly. We're glad to know that despite the learning curve, it's been a great tool for you, and you are satisfied with it. We're committed to making your experience even better and are here for any more insights or support you may need. Thanks again for your wonderful review, and we look forward to continuing to serve you! Best, iGMS Team

LH

Luke H.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great value"

September 14, 2021

5.0

Great

Pros

Well integrated with the major platforms. Easy to use

Cons

Some nuances about the web site, such as, multi calendar opening in a new tab instead of the same one

Reason for choosing iGMS

Easier to use

Review Source

Response from iGMS

October 8, 2021

Hi Luke, Thank you for the positive review! We appreciate the time and effort you put into writing it. As for the website issue, we would love to know more! According to what we know, the Multi-calendar should open in the same tab like any other menu tab in iGMS. If you could fill us in on what's going on on your side as well as let us know what browser you use, that would be amazing. Please, reach out to us at support@igms.com. Looking forward to hearing from you. Best, iGMS Team

VR

Verified Reviewer  
Director  
Hospitality  
Used the software for: I used a free trial

### "iGMS brings convenient"

June 24, 2019

5.0

Pros

Convenient esp the message template, easy for us to send message to guest

Cons

synchronization not instance, our title change at least 1-2 days to sync

Review Source

Response from iGMS

July 27, 2019

"Hello, Thank your for the positive feedback about our app. It's a pleasure to learn that our automated messaging helps you managing your business! Kindly note that iGMS runs synchronization with the connected platforms every 10-15 minutes, however, some changes made on Airbnb or HomeAway can take a while to be pulled through to the system. We recommend editing information on iGMS directly to have the changes applied instantly. In case you have any questions, please contact our customer experience team in Live Chat or via email support@igms.com. Best, iGMS Team"

JJ

Jen J.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "So far- so good!"

December 23, 2019

5.0

My company is enjoying using the software. Having iGMS is so helpful! I have used other software and this is so much better!!

Pros

There are so many features! No missed reservations. Love the saved/auto messages!

Cons

I would like to see an if/than features for auto scheduling cleaners (some of my cleaners can only work weekends) Would like to see a booking direct option to get reservations without using an OTA

Switched from

[Properly](https://www.capterra.com/p/164315/Properly/)

Too many glitches, no solutions to ongoing problems, only offered one feature.

Review Source

Response from iGMS

January 16, 2020

Hello Jen, Thank you for your feedback! It is great to hear that our software is exactly what you need. Also, we have some good news to share. The direct booking feature is already planned to be launched this year. Regarding the cleaners auto-assignment, we have passed your requests to our product team for the further consideration. Feel free to reach out via support@igms.com. Best, iGMS team

CW

Cathryn W.  
Airbnb host  
Real Estate  
Used the software for: Less than 6 months

### "My cleaner really appreciated this!"

June 21, 2021

5.0

I like and appreciate the software but think it is overpriced.

Pros

Easy to look at my calendars and my cleaner is familiar with the software.

Cons

Seems a little bit expensive and I have to pay for each individual listing at one property because I rent them out individually and together.

Reason for choosing iGMS

It was recommended to me and my cleaner is familiar with using the software

Review Source

Response from iGMS

July 9, 2021

Hello Cathryn, Thank you for taking the time to leave us a review. It's great to hear that you found iGMS handy for your needs. As for the price, we believe that our Flexible plan might be a good solution for you in the current situation. This plan offers the rate of $1 per booked night. If you'd like to discuss your pricing options with iGMS, feel free to reach out to us in Live chat or at support@igms.com. Best, iGMS Team

CH

Claudia H.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great!"

May 11, 2022

5.0

Pros

Love the multicalendar function. Great for scaling properties

Cons

the dashboard revenue number doesn't match with whats in the monthly revenue under reports tab

Review Source

Response from iGMS

May 18, 2022

Dear Claudia, Thank you for your review on our product and for finding value in using our multi-calendar. It is certainly great for scaling properties. With regards to our Dashboard Revenue not matching up, there could be various reasons for that. We would like to invite you to contact us with your concerns and we will gladly look at that for you. Once again, thank you for your review, and we hope to continue our adding value to you as our valued client. Best, iGMS Team

JF

Jill F.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "No more double bookings!"

April 30, 2021

5.0

Love it.

Pros

We were having a terrible time with double bookings. Airbnb and VRBO would allow the same bookings on the same days. Even though I had linked the calendars it was still happening. Since starting igms I have not had a single double booking. I also love that it allows me to share the calendar with my cleaning crew and also right to dues an extra notes that they can see on their end. IGMS was a total game-changer.

Cons

I wish there was an option to text notifications to other owners, cleaners, and interested parties.

Reason for choosing iGMS

Ease of set up and use.

Review Source

Response from iGMS

May 5, 2021

Dear Jill, Thank you for taking the time and reviewing our app - your feedback means a world to us. Our entire team is on making the app easy to use yet super efficent for you and your team. With regards to the notifications, we are glad to announce that recently, our developers enabled option to automate sending emails about new reservations to the respective property owner. Feel free to contact us anytime and subscribe to our blog to learn about more updates first https://www.igms.com/blog/ Best, iGMS Team

rJ

reshan J.  
Airbnb Host  
Hospitality  
Used the software for: I used a free trial

### "Free Trial really gives you everything!"

April 20, 2019

4.0

It has been great. It has made my life a lot easier. However, I still tend to open Airbnb doe its user interface. It seems a lot more friendly in doing so. Maybe that can be something to change or looking at changing for the future to come.

Pros

The free trial is great to honestly see how this can benefit your business. I am somewhat amazed at it.

Cons

Linking different platforms other than Airbnb is a headache. I am not sure if I can even do that currently and that would be a great feature to add. Along with a website creation feature much like your competitors such as Lodgify. However, a payment gateway and payroll feature will also be a added benefit when available.

Review Source

Response from iGMS

May 21, 2019

Hello Reshan, Thank you so much for your honest feedback. It's a great pleasure for us to hear that our application benefits your business! Please, kindly note that we have already opened native integration with Vrbo and HomeAway Family for our users. Booking.com will be available in by Q4 2019. We passed your features requests to the tech team and this will be taken into account when adding new features. Best, iGMS Team

RH

Ronald H.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "iGMS is great for small hosts and helps saves around 2 hours/week"

June 22, 2020

5.0

Helps to save time for hosts and super hosts on AirBnB siginificantly.

Pros

Message automation is great and easy to configure. Helps hosting messaging to put on auto pilot. Attach files to automatic messages. Freemium version to test features.

Cons

Usability could be improved, e.g. inbox messages management.

Reason for choosing iGMS

Best value for price and freemium model.

Review Source

Response from iGMS

July 2, 2020

Dear Ronald, Thank you for your feedback, it is highly appreciated.We are happy to know that you enjoy using our automation tools to save your time and make property management easier. Feel free to share your ideas on how our Inbox can be improved at support@igms.com, we are always open to discussions. Best, iGMS Team

mY

majid Y.  
Vice President  
Hospitality  
Used the software for: 1-2 years

### "i am happy with AirGMS"

May 31, 2019

5.0

i am happy to work with AirGMS but i think they need to add some new features

Pros

cleaning tasks, multi calendar, reviews.

Cons

pricing is very difficult but it seems they are working on pricing feature.

Review Source

Response from iGMS

June 19, 2019

Hello Majid, We want to thank you for the review. Our software is changing constantly, and we love getting feedback from the customers. Pricing Management tools are passing QA tests now and soon will be available for our users. In case you have more questions, please contact us in our Live Chat or at support@airgms.com. Best, iGMS Team

EP

Emily P.  
Chief Operating Officer  
Hospitality  
Used the software for: 6-12 months

### "AirGMS is the one to pick!"

March 31, 2017

5.0

Our experience with AirGMS is extremely positive. The product itself is straight forward and easy to use. Their team is very good at incorporating user feedback into their product - this is incredibly helpful and cutting edge, and over our year of using AirGMS we've seen hundreds of updates made that directly increase our business productivity and increase our bookings. Their support with technical issues has been immediate. Highly recommended!

Pros

Utility, straight forward, user friendly (especially on small screen), frequent updates that reflect user feedback, fast & friendly customer service.

Cons

Allows integration with VRBO and its calendar but does not allow for VRBO guest communications within the software platform. You must login to VRBO or reply by email.

Review Source

Response from iGMS

April 3, 2017

Hi Emily, Thank you so much for such a positive review. We will continue improving AirGMS product for our clients. Best, AirGMS team

TK

Tatyana K.  
Head of Operations  
Hospitality  
Used the software for: 1-2 years

### "Specifically for Airbnb Hosts"

November 23, 2016

5.0

AirGMS plugs and plays with Airbnb seamlessly. This makes it easy to manage all bookings, guests and even my housekeeping crew. LOVE IT!

Pros

We don't need to switch between Airbnb accounts anymore to communicate with the guests, Airgms allowed to see all dialogs in one place. Also, it helps us to manage our cleaning team, if we got the new booking it's automatically changed in cleaners schedule. Multi-calendar allows to see and change the prices in one place.

Cons

We need extra tool for the sending text messages to the guests.

Review Source

Response from iGMS

March 22, 2017

Dear Tatyana, BnbCare is our first customer! We are really happy to work with you. Thank you so much for your great review! Truly yours, AirGMS Team

MD

Macbeth D.  
Host  
Hospitality  
Used the software for: 6-12 months

### "My Review"

February 19, 2021

5.0

Pros

The automated messaging that replies and pre-approves

Cons

The part that now the comission has gone to 15%

Review Source

Response from iGMS

April 4, 2021

Dear Macbeth, Thank you for taking the time and reviewing your experience with us. We are genuinely glad that our Unified Inbox automation has proved useful for your guest communication. Note that now Inbox allows for creating templates in different languages https://www.igms.com/help/knowledge-base/how-do-i-create-message-templates-in-different-languages/ As for the changes in the fee structure, check out our article on how to adjust pricing so it won't affect your earnings https://www.igms.com/help/knowledge-base/how-to-adjust-pricing-with-the-new-host-only-service-fee-implemented/ Best, iGMS Team

RA

Rio A.  
Property Owner  
Hospitality  
Used the software for: Less than 6 months

### "My experience with iGMS"

July 9, 2021

4.0

Pros

The iGMS simplifies the complexity of my booking challenges. After I implemented this software my business runs smoothly and user friendly as well.

Cons

I think this software is almost perfect for me

Review Source

Response from iGMS

August 9, 2021

Hi Rio, Thank you for the positive review and rating of our service. We appreciate your feedback and we are glad to hear that iGMS has simplified your business. If you do have any questions, or queries please reach out to us via Live Chat or email us at support@igms.com Best, iGMS Team

SA

Sila A.  
HR Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "AirGMS helped me set my Airbnb business on Autopilot!"

January 16, 2019

5.0

Pros

Automation: I love the automation features that AirGMS provides, mainly automating the messages to guests, this helped me reduce the need to manually send messages by almost 80%. Customer Support: AirGMS support is flawless, I love that I can reach out to them anytime using the chat box and I always got prompt and great support! Also the video tutorials are the best. Cost: I like that AirGMS is free for users with 1 listing. That removed barrier of entry for new hosts and I'd happily pay for adding a 2nd listing when I expand my business

Cons

UI: The UI is a bit basic (old style) and sometime it's a bit hard to notice some of the features More automation: I'd love if the message reminders for cleaners could integrate with whatsapp, facebook messages and be sent as if they are coming from me (so I can track these and get responses back to me)

Review Source

Response from iGMS

March 8, 2019

Hello Sila, We enjoy reading such a detailed review, particularly the part when you're describing how AirGMS automation tools helped you make communication so efficient. We¿ll be keeping you informed about new features and improvements that we plan to introduce this year. Thanks! Best, AirGMS Team

MS

Marco S.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best Time Saver for Guest Communication"

September 14, 2021

5.0

Pros

I've been an iGMS client for over 1 year and its templates feature has been one of the most important reason why I decided to manage my inbox from here. The easy calendar view and the option to lock dates made it even better.

Cons

The mobile app is quite slow to open and load

Review Source

Response from iGMS

October 7, 2021

Hi Marco, It's always great to get a positive review from a long-term customer! Thank you very much for stayng with iGMS for all this time. We are glad that our automation features and the calendar functionality serves your needs. As for the mobile application, we've recntly improved it's stability and perofrmance. So, if you still have any issues with it, please, do not hesitate to contact us at support@igms.com or via Live Chat. Best, iGMS Team

KNM

Ken Nikko M.  
Costumer Service  
Hospitality  
Used the software for: 6-12 months

### "Airgms best app to use!"

October 8, 2019

5.0

I love to use this app! Great way to communicate with guest!

Pros

The app is simply amazing! I can communicate with the guest in no time and most of the clients are pretty satisfied by the way we reply to out guest! We love to use Igms!

Cons

The app is quite slow whenever we have to jump from messages

Review Source

Response from iGMS

December 2, 2019

"Hello Ken, We appreciate the time you put into writing a positive review for us. It's inspiring to know that guest communication is one of your favorite features. Knowing how valuable to respond promptly to guests, we are glad to tell that our development is constantly working on the application speed and reliability. Best, iGMS Team"

EG

Eduard G.  
CEO  
Real Estate  
Used the software for: 1-2 years

### "Great for new a growing hosts"

June 3, 2019

4.0

I enjoy growing with it.

Pros

Ability to automatically send messages and reviews

Cons

A little clogged up interface. There seems to be a bit of a learning curve

Review Source

Response from iGMS

July 19, 2019

"Hello Eduard, Thank you for your feedback. We are happy to learn that our app helps you business growing. Kindly note that our design team is working on improving the interface so it will be more friendly and easy-to-use. If you have suggestions, just drop us a line at support@igms.com. Best, iGMS Team"

VR

Verified Reviewer  
Developer  
Computer Software  
Used the software for: 6-12 months

### "Difficult to use"

March 4, 2019

3.0

Pros

Lots of features if you can figure out how to use them

Cons

The service is difficult to figure out. It took me the better part of an afternoon to get started.

Review Source

Response from iGMS

April 13, 2019

"Hello, We appreciate the time that you have taken to leave a review. We hope that all the difficulties you have had are resolved now. Please note that our Customer Experience team is working hard to create a knowledge base for AirGMS users - https:/www.airgms.com/help. There you can find instructions, guides and educational videos. Besides, you can always contact us in the Live Chat or via email support@airgms.com if you have any questions. Best, AirGMS Team"

KB

Kerri B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "New User Review"

October 16, 2019

3.0

Organizing all of my rental sights into one sight has been wonderful. It makes my day easier to handle.

Pros

I like the multi-calendar option and the syncing of my other rental sights. I no longer ned to go to each sight to see which rooms are reserved for which dates.

Cons

It is not easy to change information. Also, When i click on a reservation, it does not give me any information, simply lists the sight it was booked on. Also, I like to view in a monthly format and this does not offer that option.

Reason for choosing iGMS

Ease of setup.

Review Source

Response from iGMS

December 2, 2019

"Hello Kerri, Thank you for the review. We are glad that Multi-calendar serves you well and makes your vacation rental routine faster and easier to handle! Kindly note that if you want to see the monthly view of the calendar, you can open the Property Editor and call the Reservation Calendar available for each property. If you have any questions about the app functionality, feel free to contact our Customer Experience Team via support@igms.com. Best, iGMS Team"

BV

Bobby V.  
professor  
Higher Education  
Used the software for: Less than 6 months

### "Great for messaging and calendar management"

January 9, 2020

5.0

Pros

The robust messaging functions (global inbox) and templates meet the needs of my one property on two platforms situation. The calendar sync is also flawless.

Cons

The integration with VRBO isn't nearly as seamless as integration with VRBO. I also wish it could connect directly to Pricelabs dynamic pricing like other PMS systems can.

Review Source

Response from iGMS

February 13, 2020

Hello Bobby! It is great to know that our Unified Inbox and Multi-calendar works perfectly for your business! We are also excited to announce that the integration with Pricelabs is on our road map for 2020. Regarding the Vrbo issues, our developers are constantly working to have syncing processes stabilized and improved. In any case, let us know about your concerns at support@igms.com, we will be happy to help. Best, iGMS team

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