# Page 6 | iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is iGMS the right Vacation Rental solution for you? Explore 296 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157033/iGMS/reviews

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iGMS

4.6 (296)

[View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of iGMS

## Showing most helpful reviews

Showing 126-150 of 296 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GL

Gina L.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "I would highly recommend iGMS"

July 5, 2019

5.0

Pros

It is easier to use than other programs out there. Customer Service during onboarding is amazing.

Cons

you have to opt out automation for review whenever there is bad guests. It takes some time to load the app.

Alternatives considered

[Aircall](https://www.capterra.com/p/184709/Aircall/)[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

Reason for choosing iGMS

it's easier to use and one on one training service was great

Review Source

Response from iGMS

August 8, 2019

"Hello Gina, Thank you for the review. We are happy to know you had a smooth onboarding! Kindly note that it's not necessary to disable all review automation if you want to publish a not positive review for a guest. You can just disable review from being published for this guest in the Inbox section. Feel free to reach out to us in Live Chat, and our support agents will provide you with the detailed instruction on how to do so. Best, iGMS Team"

mP

mark P.  
President  
Hospitality  
Used the software for: 1-2 years

### "Tips for improvement"

July 1, 2019

4.0

My go to software. Can not function without it. Thank you for developing it.

Pros

Multi-calendar, auto messaging, tasks. Colors.

Cons

Errors when home-way and airbnb is combined. Live customer support is non existence. Frustrating when technical issues are not resolved promptly Wish the software would turn landscape on mobile.

Review Source

Response from iGMS

August 8, 2019

"Hello Mark, Thank you for your honest review. We are glad to know that the software is of great help to you. Kindly note that even though we do not provide voice support for tech issues, we are available in Live Chat (there are real people, not bots) Monday-Friday 9:00 AM - 00:00 AM and Saturday-Sunday 9:00 AM - 5 PM EST. Also, our design team is working on a new layout for the mobile app and significant improvements on Multi-Calendar. Best, iGMS Team"

VR

Verified Reviewer  
Clerk to Governors  
Education Management  
Used the software for: Less than 6 months

### "Game changer"

January 11, 2019

5.0

Pros

Customer support is exceptional and they gave me some great general advice unrelated to the software. I love being able to text the cleaner and having template messages that fire off at certain times is great. Prices are reasonable and not excessive. Overall a great management system that I will use to help grow my airbnb business.

Cons

The user interface could be nicer, I dislike the way the calendar view stretches across the page and it's not straighforward to find the monthly view. . It's quite clunky and sometimes pages don't load.

Review Source

Response from iGMS

March 8, 2019

Hello, Thank you for your positive review. Customer experience crew is glad to be of help. Our dev team has already tackled the performance issues you mentioned and the app efficiency has been significantly improved. And we do have big design plans for 2019! Best, AirGMS Team

Julie D.  
Real Estate  
Real Estate  
Used the software for: Less than 6 months

### "Used multiple times a day!"

August 6, 2019

5.0

I use this to manage my 12 Airbnb listings. Guests comment on how responsive I am but in reality it's all the app!

Pros

This is handsdown the easiest and most efficient way to run an Airbnb business. I use this app/website daily to manage all 12 of my listings. People tell me constantly that my properties are the most communicative and clear they've ever used. This platform is my secret!! The owner is incredibly helpful and is active on many social media sites.

Cons

Literally nothing! This is one of my favorite platforms out there!

Review Source

Response from iGMS

September 16, 2019

"Hello Julie, Excited to hear that your host life became productive and easier! Thank you for the honest and positive review. Managing 12 listings and communicating with guests is always a challenge, and we are glad to be helpful here. If you have any questions, feel free to reach out to us in our Live Chat. Best, iGMS Team"

BA

Byron A.  
owner  
Hospitality  
Used the software for: 1-2 years

### "Can't do business without you iGMS!"

June 17, 2020

5.0

Customer service is excellent! This tool is amazing, we highly recommend it!

Pros

Automated messaging has helped us work on our business more versus worry about manual messaging.

Cons

Nothing at the moment. iGMS has been terrific adding on more short term rental platforms and we're looking forward for more.

Review Source

Response from iGMS

July 2, 2020

Dear Byron, It is wonderful to know that you enjoy using our message automation and find iGMS easy to use. Our entire team works to uplevel your overall experience with iGMS. We are also pleased to announce that Booking.com integration is around the corner. Till then, you can connect any 3rd party platforms via iCal format https://www.igms.com/help/knowledge-base/importing-calendars-to-airgms-via-ical/. Stay tuned, we are just getting started! Best, iGMS Team

LM

Lindsay M.  
airbnb  
Real Estate  
Used the software for: Less than 6 months

### "Great!"

August 27, 2023

5.0

Pros

Terrific platform! Very easy to use, love the tools.

Cons

No Cons! This is a great platform and does not have isssues.

Review Source

Response from iGMS

September 15, 2023

Hello Lindsay, thank you for your wonderful review! We're thrilled that you find our property management software easy to use and love the tools it offers. We're proud that you haven't encountered any issues with our platform. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support! Best, iGMS Team

SP

Susan P.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great software "

September 15, 2021

5.0

Pros

iGMS is a great platform to help organize and streamline your short term rental properties. I love the message templates and integrated calendar features.

Cons

A little slow to load the app on mobile...

Review Source

Response from iGMS

October 8, 2021

Hi Susan, We would like to thank you for leaving a review! We are excited to learn that you find our messaging and integrated calendar feature helpful. If you notice that the mobile application is a little bit slow, please, kindly note that there are quite a few factors affecting its performance, including the speed of your internet connection (if you use the mobile network, for example), as well as the speed of your device's processor. However, in case of any troubles, we are always here to help at support@igms.com. Do not hesitate to reach out. Best, iGMS Team

DR

Delma R.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "It’s been great so far "

September 7, 2021

5.0

Great

Pros

We have yet to use every single part of the software but so far it’s been a breeze and very straight forward for someone that it not so tech savvy like myself. I would recommend to anyone.

Cons

It can be difficult to get in contact with support over the phone. Everything is mostly done through email.

Reason for choosing iGMS

Recommendation

Review Source

Response from iGMS

October 6, 2021

Hi Delma, Thank you for the positive review and rating of our service. We appreciate your feedback and we are glad to hear that IGMS is user-friendly. At iGMS we are always striving for excellence to fulfill our customer's needs. If you do require immediate assistance, you can reach out to our team via our Live Chat channel which is available on your iGMS account. Best, iGMS Team

JB

John B.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Coming from a guesty member"

September 26, 2018

4.0

I haven't started using it yet. This is my experience from the set up

Pros

Price Ease Simplicity Options - multiple accounts, cleaners calendar, auto messages. demo for getting set up

Cons

\- Not enough control over how to set up an auto message. Guesty allows you to set up an automessaged based on a booking (ex. If is a guest is only staying for one night, they get a specific message compared to someone who booked 2 months in advance) - Need templates or advice on how to set things up. Guesty had templates of how to set everything up and it made my life a 1000 times easier because I didn't have to figure it out myself. The preset ones you guys have isn't very useful in comparison. - I was told you guys had VRBO integration that worked the same as Airbnb, however, that wasn't true.

Review Source

Response from iGMS

January 9, 2019

Hello John, First of all many thanks for your detailed feedback. We are proud to hear that you have mentioned the ease and simplicity of our product. As for the auto messaging you can set up triggers within our system, although we will pass the specific case you mentioned to our technical team. Regarding the VRBO Integration, we have some good news for you. We provide the direct integration in Beta version. Best, AirGMS Team

NP

Neil P.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "I cannot imagine running my short term rentals without this software!!"

December 10, 2021

5.0

Love it in all ways. I know that's vague but it's a superior product for what I do!

Pros

The automation of tasks and cross platform calendar features are the most critical. I love the inbox management feature as well.

Cons

I haven't yet figured out the review management piece but I haven't spent the time. It's a little less intuitive than other areas but I'll get it figured out.

Review Source

Response from iGMS

December 22, 2021

Hello Neil, Thank you very much for your positive review. We are flattered to hear that you love our software in all ways. As for the Reviews, we have a Help Desk article on this topic - https://www.igms.com/help/knowledge-base/how-to-set-up-reviews-automation/. And, of course, we are available in Live Chat or via email at support@igms.com 24 hours on weekdays and from 9 am to 5 pm EST over the weekends. Best, iGMS Team

oA

omar A.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "igms"

October 3, 2020

4.0

Pros

user friendly ,great interface.easy to use multi calendar and inbox integration is really good

Cons

reports part need some upgrade. accounting part of the program almost not exist.Need some upgrade on that part too.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Review Source

Response from iGMS

November 10, 2020

Hi Omar, Thank you for choosing iGMS. We are glad to know the iGMS functionality helps you in operating your business efficiently. Your feeedback on the Reports is really important to us, we will let our product team know about it. Currently, the section reflects the data we synchronize from Airbnb, Homeaway/VRBO and Booking.com channels. Check our HelpDesk guide to see how you can benefit from using the feature https://www.igms.com/help/knowledge-base/how-do-my-reports-work/. If you will have any questions regarding our software, feel free to reach out to us via email or live chat, we will be glad to assist you. Regards, iGMS Team

SF

Sergey F.  
Property manager  
Hospitality  
Used the software for: 2+ years

### "Overpriced , buggy and poor customer service"

May 10, 2021

2.0

very weak and simplistic software compared to the rest of the current competition

Pros

IGMs was the ONLY software to use multicalendar to be able to see reservation calendar for multiple properties in one screen

Cons

Poor customer service, lack of customization and poor functionality, high price

Review Source

Response from iGMS

June 3, 2021

Dear Sergey, Thank you for leaving such valuable feedback. Reviews like yours create a bigger room for growth and improvement. Let us know how we can be of help via Live Chat or support@igms.com. Best, iGMS Team

AS

Ari S.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Helpful"

September 17, 2021

5.0

Very helpful platform. Helps save me a lot of time and headaches (ie, double bookings). Allows me to efficiently manage my properties.

Pros

Very helpful platform. Helps save me a lot of time and headaches (ie, double bookings). Allows me to efficiently manage my properties.

Cons

They recently changed pricing which I don't like. Sometimes customer service takes too long to reply.

Reason for choosing iGMS

Pricing

Review Source

Response from iGMS

October 8, 2021

Hi Ari, Thank you for writing a review about your experience with iGMS. We are glad to learn that the solution saves you a lot of time and trouble (double-bookings are never a great idea!). As for the pricing, we are constantly changing and adapting our pricing structure to fit the needs of our current users. We offer a video range of options starting from just $1 per booked night and an affordable LITE subscription for new and emerging hosts. We believe that we adapt together with the market and doing our best to fit our customers' expectations. Also, kindly note that the reply time of the support team depends on the type of your iGMS subscription. You can learn more about the customer support work hours in our article - How to get help at iGMS - https://www.igms.com/help/knowledge-base/how-to-get-help-at-igms/ Best, iGMS Team

CG

Carlos G.  
attorney  
Real Estate  
Used the software for: Less than 6 months

### "Great channel manager"

January 7, 2022

5.0

Pros

I was recommended to use this software by my agent and he gave me some general pointers on how to use. I did my own education on the software reading up on articles and watching videos and the software is great. If you want systems and automation, this channel manager is user-friendly and easy to use. Also allows you to have your calendar synced in one place when you have a listing listed on multiple platforms to prevent looking at multiple calendars or double-booking, which is invaluable.

Cons

The only downside right now is that it's not compatible on certain things with Vrbo such as auto-guest review.

Review Source

Response from iGMS

January 27, 2022

Hello Carlos, Thank you for taking the time to leave such an amazing review! We are certainly very glad to hear that you are fully satisfied with our software. As for the VRBO, we are currently at work implementing an option to send auto-reviews to guests, so we hope it will be available soon. In case you need our assistance with anything, we are here for you 24 hours on weekdays in our Live Chat, or via email at support@igms.com. Best, iGMS Team

rQ

ramon Q.  
ceo  
Real Estate  
Used the software for: 6-12 months

### "Great, but some bugs/missing features"

July 17, 2019

5.0

mobile needs to be easier to use (I am on android)

Pros

great central place to manage everything

Cons

some issues - there was a few days when everything was messed up from the new update also, on the phone app, I would like for the app to remember where I am. For example, if I click into the multi calendar and then click into a specific reservation, then try to back out, I would like to return to the multi calendar. This happens in a few places and causes a significant amount of wasted time when on a phone.

Review Source

Response from iGMS

August 9, 2019

"Hello Ramon, Thank you for your feedback. We've created a feature request for the development of the performance of the mobile app. The application is constantly refined and updated, so we will be glad to hear your feedback on future improvements once they are released. Best, iGMS Team"

JC

Janice C.  
Manager  
Real Estate  
Used the software for: 6-12 months

### "Helpful tool "

June 27, 2020

5.0

Overall once I have set up our account an communications it has worked smoothly.

Pros

The tool is very helpful in setting up communication messages that allow me to be responsive and consistent with specific messages that are also customizable. I also can set up immediate alerts to our cleaning team on new bookings (although this seems to have been less consistent lately?)

Cons

I am still learning functionality so don't have any recommendations at this time. As I add properties and expand our reach I may have additional suggestions.

Reason for choosing iGMS

A colleague set up his cabins with this software and we use the same cleaner and he shared this as option to help us be more consistent and efficient.

Review Source

Response from iGMS

July 5, 2020

Hello Janice, Thank you for taking the time and reviewing your experience with us. We are happy to know you use our Inbox and Cleaning Management tools to the fullest. Have you tried our new Direct Bookings Communication feature? Check it out https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/. As for the issues you or your team encounter when using our app, please do let us know about them at support@igms.com, we will be glad to assist. Best, iGMS Team

VR

Verified Reviewer  
Managing Director  
Real Estate  
Used the software for: I used a free trial

### "So far, so good"

July 8, 2019

4.0

Pros

Easy to use. Airbnb and Vrbo native integration.

Cons

Bugs with auto messaging. Would like integration with booking,com and tripsadvisor.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Review Source

Response from iGMS

August 8, 2019

"Hello, Thank you for leaving a review! We hope that you've been enjoying using our software. We solve each tech issue and bug report individually, so do not hesitate to contact us in Live Chat and let us know what guest experienced the issue with auto-messaging. In many cases, the problem can be resolved very quickly. Also, kindly note that we are planning to have a native integration with Booking.com in Q4 2019 - Q1 2020 Best, iGMS Team"

MP

Marius P.  
MAnager  
Hospitality  
Used the software for: Less than 6 months

### "Read this before you comit learning the software and waste time and money!"

March 3, 2022

3.0

The customer service seems to be intermittent and without follow up!

Pros

A simple dashboard that gives you the flavour will be easy to use!

Cons

Dynamic price integrations, calendar updating and the pricing matrix, what a shamble!

Review Source

Response from iGMS

March 28, 2022

Hello Marius, Thank you for the review. It's great to know that you found our dashboard useful. With regards to pricing and calendar updates, there could be a number of reasons why you experienced them and they normally require personal attention. So, never hesitate to conact us when such a thing occurs. We are sorry to hear that there was a delay in communcation at some point, but we awlays doing our best to reply to all queries. Best, iGMS Team

LZ

Ludovic Z.  
Fondateur  
Design  
Used the software for: 1-2 years

### "Parfait"

June 17, 2020

5.0

Pros

Le logiciel est très performant et permet de gagner un temps fou sur la partie gestion locative. Je ne peux que recommander ce logiciel extrêmement complet !

Cons

Le logiciel est uniquement en anglais, ça peut poser certains problèmes pour certains.

Review Source

Response from iGMS

July 2, 2020

Cher Ludovic, Merci pour vos retours, c'est tres important pour nous. Pour le moment, notre application ne prend en charge que l'anglais, mais vous pouvez definir la langue francaise lors de la creation de modeles automatiques pour les messages a vos invites. Nous serons toujours heureux de vous aider si vous avez des questions sur la fonctionnalite de notre produit. Avec respect, iGMS Team

aY

anjana Y.  
Operations manager  
Hospitality  
Used the software for: 6-12 months

### "Best for team management"

April 20, 2023

5.0

Pros

product is easy to use, the inbox structure is very handy

Cons

Filters of team could be better, when we apply filter it did not show real time tickets in que for every individual

Review Source

Response from iGMS

April 27, 2023

Hello Anjana, thank you so much for taking the time to give us this lovely review, your opinion is very important to us! Also, we appreciate the suggestion for the team member filter, we are always working to improve! Best, iGMS team.

TE

Tim E.  
SQL Server Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Eases management of holiday rental properties"

May 24, 2019

5.0

I'm spending less time flicking between sites

Pros

Allows me to treat our listing across both AirBnB & HomeAway as if it was just one listing. The combined In-box & email automation are key to this. And the templates are very easy to use.

Cons

There are still some things that need a bit of work, but this has the feel of something that is getting frequent updates and improvements. Things that I'd like to see improved are: - iCal exports to include days marked unavailable. You have to make manual bookings to get around that. - Would be more useful if the calendar shown on the email screen showed the period of the booking, rather than now - Would be nice to see reviews that guests have left, but I wouldn't be surprised if that was a limitation imposed by AirBnB

Review Source

Response from iGMS

June 19, 2019

Hello Tim, Thank you for the review. We are thrilled to know that the software is a gamechanger for your short-term rental business. We pass your ideas and suggestions to the development team on your behalf. Also, the design team has some good news for you: rebuilding of the reviews interface has been completed and waiting for the implementation. Best, iGMS Team

JL

Joshua L.  
Project Managet  
Retail  
Used the software for: Less than 6 months

### "Easy to use and great customer service!"

October 20, 2020

5.0

Pros

I tried another software before this and it was much harder to use than this one. This was extremely easy to learn and navigate. I had a few questions in the beginning and the customer service I received was impeccable.

Cons

They could have integrated pushing out the price/nt from their software rather than having to go to each platform and set the prices that would save some time.

Switched from

[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Although owner rez had more features it was not user friendly. It was too hard too set it up.

Review Source

Response from iGMS

November 10, 2020

Hi Joshua, Thank you for your feedback. It is always a pleasure to know that our app is of big help in standardizing your hosting processes. Speaking of the pricing, you can easily manage the pricing for your Airbnb, Homeaway/VRBO and Booking.com properties directly from the Multi-Calendar Rates view or Single View Calendar. If you will have any questions, feel free to reach out to us via email or Live Chat, we will be glad to assist. Regards, iGMS Team

HS

Heather S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Experience with IGMS"

July 25, 2021

4.0

So far, so good

Pros

I like the automated messages. It brings my professionalism with the guests way up and I don’t have to think about it

Cons

Their reports and the inability to attach docs to the messages

Review Source

Response from iGMS

August 9, 2021

Hi Heather, Thank you for the positive review and rating of our service.We appreciate your feedback and we are glad to hear that iGMS has simplified the day to day tasks for you. At iGMS we are always evolving and releasing new features to fulfill our customers needs. With that said we are working on the feature to attach documents and we are currently updating our reporting tool. If you would like to suggest any features that you would like to see , or if you have any questions please reach out to us via Live Chat or support@igms.com Best, iGMS Team

WH

William H.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Great Product if you know how to navigate Channel Managers"

April 16, 2021

5.0

its good and saves time.

Pros

I like the automations of email responses. Saves hours.

Cons

I like least is the small bugs it has that are not fixable. I did all corrections that were showing errors upon launch.

Alternatives considered

[Hotello](https://www.capterra.com/p/104276/Hotello-PMS/)

Reason for choosing iGMS

just took a chance

Switched from

[Futurestay](https://www.capterra.com/p/164110/Futurestay-Rental-Dashboard/)

Trying to find something better to suit my needs

Review Source

Response from iGMS

May 2, 2021

Dear William, Thank you for taking the time and reviewing your experience with us. We are delighted to have you among our customers - our team is working day'n'nite to skyrocket your business results while saving tons of resourses. iGMS PROtrack toolkit is one of those innovations https://www.igms.com/guest-communication-productivity-tracking/. If you have any questions, feel free to reach out via Live Chat or support@igms.com. We will be glad to be of help. Best, iGMS Team

MP

Mark P.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "GOOD SOFTWARE"

February 6, 2020

5.0

It's good!

Pros

That both Airbnb and VRBO can be accessed on one platform.

Cons

It takes a long time for responses to post on the platform.

Review Source

Response from iGMS

March 7, 2020

Hello Mark, Thank you for sharing your feedback. Since you appreciated the Vrbo/HomeAway and Airbnb platforms native integrations, we want to make sure you know about our Channel Manager feature, priceless if you manage multiple properties with us https://www.igms.com/help/knowledge-base/how-does-channel-manager-work/. With regards to the prolongation in posting responses, we are always glad to have such issues investigated and resolved, just let us know about them at support@igms.com. Regards, iGMS Team

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