# Page 5 | iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is iGMS the right Vacation Rental solution for you? Explore 296 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157033/iGMS/reviews --- iGMS 4.6 (296) [View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of iGMS ## Showing most helpful reviews Showing 101-125 of 296 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roomaway A. General Manager Real Estate Used the software for: 1-2 years ### "Good Software" September 26, 2018 4.0 have been using Airgms for more than two years, everything is correct, working and connections without any problems, I really like this program Pros Infinite operation of options, very complete! Cons Well the same costs could be improved, the rest is great the truth Review Source Response from iGMS January 9, 2019 Hello, We highly appreciate your review and thanks for being with us for more than two years! We are happy to get positive reviews from experienced customers! We are really grateful for that. We also believe that you might be interested to know that we have the new annual plan. It's 33% off. Find more information here https://www.airgms.com/pricing/ Thanks for being with us and take good care! Best, AirGMS Team KR Katrina R. co-founder Real Estate Used the software for: Less than 6 months ### "iGMS gave us our time back!" July 29, 2019 5.0 Customer service has been great and my business partner and I love reading the articles and helpful tips they send out as well. It's much appreciated! Pros My partner and I LOVE that the majority of our time has been given back to us with using iGMS' automated message system! We currently have 8 properties operating on multiple short-term rental platforms and iGMS helps manage all templates messages to our guests so we never miss sending check-in/check-out instructions instructions or reviewing any guests! 80% of our phone time in messaging guests have been cut down by this automatic message set up and we would highly recommend this software for anyone looking to have their time back and to not constantly be on their phone messaging guests! Cons As much as we appreciate the automation of the software, two short-term rental website: Booking.com and CanadaStays are not synced with iGMS and we cannot set up the automation software with these sites. If these could be added to the platform, then that would help our business run almost 100%! Review Source Response from iGMS August 20, 2019 Hello Katrina, We are excited to see how much our software positively affects your business! Thank you for sharing this experience with us, it's a great pleasure to read a review like this one. Kindly note that CanadaStays just recently became a part of HomeAway. And we are hoping they will also join our native integration with HomeAway Family. More good news. We are planning to have Booking.com in Q4 2019 - Q1 2020, and it means that message automation will be available for this platform! Best, iGMS Team LS Ludmila S. Head of the Customer Support Team Leisure, Travel & Tourism Used the software for: 6-12 months ### "Always on the top" October 23, 2017 5.0 The successful work of our BnbCare Guest Support Team is the best benefit we've got from AirGMS. Pros I work as the Head of the Guest Support Team at BnbCare and I've been using AirGMS for almost a year. Managing over 50 properties is very easy with AirGMS. - Multi-calendar gives the full picture of reservations and cleanings - Adding templates and setting some of them to be sent automatically helps us to respond quickly to the general questions and inquiries - The possibility of writing individual "to-do" notes for each booking helps us to make sure no detail is missed. - The option of leaving reviews for the guests and setting the templates for the reviews is also a great help - The possibility to check the Keycafe accounts and keys locations allows is a very nice bonus The other good thing is that it took me no time to figure out how to use AirGMS as it was created with a user-friendly interface. To sum it all up, I'm 100% pleased to be using this software and would rate it 10 out of 10. Review Source Response from iGMS October 24, 2017 Hi Ludmila, Thank you so much for this great review! Best, AirGMS Team NM Ned M. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great software and it's free" June 8, 2020 5.0 Automation and customer service combined. Pros This is a great help to me as the host of two Airbnb properties. What I especially like is that it's free if you list 4 or less properties. I really happy with all that you get for free. This software has really helped us cut down on the amount of work we have to do for each rental at the same time helping us increase our customer service by allowing us to automate so much of our communication with guests. Cons There is nothing that I can think of that it lacks. Review Source Response from iGMS July 2, 2020 Dear Ned, There is nothing better than to hear such feedback from a happy iGMS customer! We hope that our software will make the process of property management easier for you and you will be able to expand your business like many of our customers after they saw the real benefits of iGMS features. We also highly recommend to use all our functionality and stay tuned as we have many news to share this year! To find out more, please read here https://www.igms.com/2020-igms-roadmap/ Best, iGMS Team DL David L. Owner Real Estate Used the software for: 1-2 years ### "A must have!" September 15, 2021 5.0 Pros This system allows for me to manage 9 rental properties as easily as managing 1. It links AirBnB and VRBO seamlessly and automates reviewing and notifying guests of any info I was having to manually send out. A MUST HAVE! Cons none so far. I've been using this for over 2 years at this point and I love it. Review Source Response from iGMS October 8, 2021 Hi David, We deeply appreciate a thoughtful and positive review for a long-term customer! Thank you very much for choosing and sticking with iGMS for all these years. In case of any questions, you know where to find us: in Live Chat or at support@igms.com. Have a great day! Best, iGMS Team DB David B. Owner Hospitality Used the software for: 6-12 months ### "Great Short Term Rental management system" September 15, 2021 4.0 I love the iGMS system. Pros Easy to deploy, love the multi-calendar screen, great housekeeping coordination feature, and time saving templates with automated send features. Customer service is very good. Cons Some bugs, but they are correcting them quickly. Review Source Response from iGMS October 8, 2021 Hi David, It's amazing to read such a positive review. Thank you very much for choosing iGMS for your business. We are happy to help you nail your daily operations with the Multi-calendar and housekeeping coordination features. In case you need any help with anything, we are always here to help at support@igms.com. Best, iGMS Team OC Oliver C. Property Manager Real Estate Used the software for: 1-2 years ### "IGMS is incredibly helpful in streamlining multiple properties over multiple sites " September 10, 2021 5.0 I am very satisfied with the software Pros It’s very easy to use, more add ons are happening which are helpful and needed and it saves me a lot of time. Cons Not all functions are able to be used which can be problematic. The app is slow to send messages and is constantly needing to be refreshed or updated Review Source Response from iGMS October 7, 2021 Hi Oliver, We appreciate the time you put into writing this review for us! And we are excited to know that iGMS saves you time! As for the issues you are experiencing with the software, we will be glad to know more to look into them specifically for you. Kindly note that the application's speed is also related to the internet speed and quality of the connection. If you experience any problems at the moment, please reach out to the Customer Experience Team via Live Chat or support@igms.com. Best, iGMS Team JA Jacqueline A. Owner/ CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Legacy Mountain Life Getaway" May 25, 2022 5.0 I would recommend Pros I like how many different functions i had to manage my bookings, cleaning, tasks and financial reporting. Cons how each property has to have separate calendars instead of it being all in one calendar Reason for choosing iGMS I thought it had most of what i needed Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) It's a very simple management software not enough to help me manage my properties efficiently Review Source Response from iGMS June 14, 2022 Dear Jacqueline, Thank you for taking your time and giving us great feedback! We love hearing from our customers and we're always looking for ways to improve our software. We will definitely look into your suggestion regarding the Multi-calendar. We appreciate your feedback and if you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team LL Lan L. Airbnb Ambassador & Airbnb Community Expert (CS entry level) Hospitality Used the software for: Less than 6 months ### "Despite a few bugs, iGMS is a great product with a lot of potential" April 1, 2020 4.0 Pros \- Auto messaging - Auto reviewing - Ease of use Cons \- Impunctuality of auto-messaging timing - The lack of auto-approval of inquiries (your competitor "Your Porter" app has this feature) - Missing function of removing listings (even when I no longer cohost that listing on Airbnb) - Possible future improvements: 1. Message searching function (by guest name & by keywords), 2. Stealth mode customization for different segmentation of users (Many hosts wants to filter their guests by location - for example, they don't want to take guests from a specific location due to unpleasant past experience) 3. Check-in instructions link (because Airbnb stopped letting hosts extract this link since Jan 2020 so hosts cannot assist guests manually - they may bring it back later but not soon) Reason for choosing iGMS Because I have less time now to manually do the job, and a friend recommended this Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Your Porter has less function(though the UI is super easy to use and navigate) and is not reliable at sending messages . It completely missed sending messages at times Review Source Response from iGMS May 2, 2020 Hello Lan! We are happy to see you switch to iGMS and enjoy all of the features! Thank you very much for the feedback: our product team will surely review your input on the improvements. Regarding the removal of a listing, within iGMS you can always snooze it when necessary. You can also search for a guest in your Inbox using their name or the code of the reservation. Should you have any questions regarding UI navigation, contact us via Live Chat or at support@igms.com - we will be happy to guide you through. Regards, iGMS Team DM Derek M. Owner Real Estate Used the software for: Less than 6 months ### "Great PMS" April 20, 2023 5.0 Pros Great PMS, easy to set up, and integrate. Functions well. Integrates with most things. Cons Would love to have alternative methods of accepting payments. Would love more customizable reports. Would love a rental lock automated integration Review Source Response from iGMS April 27, 2023 Hello Derek, Thank you for your review of iGMS. We're glad you found our software easy to set up and integrate, and that it functions well for you. We appreciate your suggestions about alternative payment methods, customizable reports, and rental lock automated integration, and we'll take them into consideration as we continue to improve our software. JF James F. Owner Hospitality Used the software for: 6-12 months ### "Channel Manager " April 20, 2023 5.0 Pros Seamless process, priced very competitive. Cons Not very phone friendly. But gets the job done. Review Source Response from iGMS April 27, 2023 Hello James, we would like to thank you for giving us this great review, we´re glad to know that you are satisfied with our software! As for the phone app, we can share with you that our dev team is currently working on some improvements! Hope you´ll enjoy it even more! Best, iGMS team KC Kelli C. Office Manager Real Estate Used the software for: 1-2 years ### "Great Software" August 20, 2019 5.0 I have been able to take on most properties to manage because of this software. Pros My favourite feature is the Multi-Calendar, with multiple listings this makes it easy to see our current status on things. Also the automation for responses, check out, etc. Cons The mobile app is slow to load, and not as user friendly as to the web browser version. Alternatives considered [Properly](https://www.capterra.com/p/164315/Properly/) Reason for choosing iGMS Superior features and cost. Review Source Response from iGMS September 17, 2019 "Hello Kelli, We appreciate your positive feedback. Our team is happy to know that our core features help your business! We wanted to let you know that the tech team is constantly working on our mobile application stability and reliability improvements. We welcome you to share your ideas in the Live Chat. Best, iGMS Team" NB Nancy B. STR owner Operator Real Estate Used the software for: 1-2 years ### "Automated communications " June 9, 2020 5.0 Intuitive and good communication from them. Pros The ability to compose automated email messages for each property and given situations is a huge time saver and a big relief. Intuitive logistics. Cons Small icons to edit messages , sometimes not easy to open. Reason for choosing iGMS Came my way, inexpensive for what they deliver and it works. Review Source Response from iGMS July 2, 2020 Dear Nancy, Thank you very much for such positive feedback, we are happy to know that iGMS message automation helps to improve guest communication and save your time. Within iGMS, you can also easily set up message automation for your direct bookings, check out more details on our new feature https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/. If you have any suggestions on how we can improve the UI design, feel free to reach out to us via email and chat, we will be glad to hear from you. Best, iGMS Team SM Sean M. Freelance Property Manager Real Estate Used the software for: Less than 6 months ### "Best Option For Multiple Property Management" February 4, 2020 5.0 Completely satisfied with the product as well as the response time of those involved and the service they deliver. Pros Very satisfied with the product right out the gates. Any issues or concerns have been addressed and acknowledged immediately. Nothing major to complain about, product does exactly as advertised and I’m quite satisfied with the service. Best bang for the buck when it comes to integrating the management of multiple properties. Cons Automated Message customization. I wish certain messages could be disabled for last minute (greeting just booked message doesn’t need to be sent if booked same day, could instead just send the intended last minute checkin message (& and furthermore wish we could select only 1 message to come last minute instead of it sending last minute + same day checkin). But we’ve made due and make it work. Just personal preferences. Reason for choosing iGMS Best price and seemed to have the better recommendations. Review Source Response from iGMS March 7, 2020 Hello Sean! Thank you for such a valuable feedback! It is so great to know that you find our app functionality suitable to manage multiple properties. As for your commentary on the automated messages customization, we passed it to our developers so they could consider its implementation. And our Customer Care Team is always ready to address any questions about Inbox (and not only) settings via LiveChat or at support@igms.com 24h on workdays. Regards, iGMS Team HO Heath O. Owner Hospitality Used the software for: 2+ years ### "Great Software" September 8, 2021 5.0 Pros cleaning. task function is great for us Cons no actual customer service rep to talk to other than chat Review Source Response from iGMS October 6, 2021 Hi Heath, Thank you for rating highly our cleaning task functionality. We are quite proud of it and always glad to hear when it does the job well for our customers. We also understand that sometimes you want to have a person on the line to talk to, however, we want to assure you that our representatives in the Live Chat pay great attention to all the incoming queries. They are always willing to help, especially if you need immediate assistance. With that said, do not hesitate to reach out! Best, iGMS Team SJ Stan J. airbnb manager Recreational Facilities and Services Used the software for: 2+ years ### "Managing software recommended" June 9, 2020 5.0 Very good. Stable, easy to use software. Many useful features that expand the possibilities of an airbnb manager. Pros Easy automation functions. Greate multi-calendar and price setting function. Cons I miss sometime more professional ergonomic design of the interface. Review Source Response from iGMS July 2, 2020 Dear Stan, Thank you for your feedback. We are pleased to know that our software is easy in use and valuable for your business. Our Customer Experience Team is always glad to assist you, if you have any questions regarding our functionality or would like to share your ideas on how we can improve our design. Feel free to reach out to us via email or Live Chat, we are always glad to hear from our customers and help them find the best solution. Best, iGMS Team VR Verified Reviewer CEO Hospitality Used the software for: Less than 6 months ### "Covers all the main needs of a small short term rental company " May 16, 2019 5.0 Pros I love this price and simplicity of this product. I was using another product before that cost me 90% more per month in comparison to this product. It makes automated messages simple and adding multiple Airbnb accounts is what I love the most about it. Cons It lags a lot. It moves very slowly when opening the calendar or messages. Also, the automated messages. There needs to be more options for specific messages. Example: when someone books 1 day before they should get all the information for their trip. However, someone who book 4 months in advance shouldn't get that information until a week before. Review Source Response from iGMS June 17, 2019 "Hello, We appreciate your positive feedback and are glad that automation made your life easier. The development is constantly working on improving the software performance, so if you have any suggestions or ideas, feel free to email us at support@airgms.com or say hi in Live Chat. Thank you. Best, iGMS Team" SS Shani S. Real estae agent and BNB owner Real Estate Used the software for: 6-12 months ### "Coming along but needs work" September 19, 2018 4.0 Quite good, but a number of small improvements are needed. Pros The fact you can see all your properties on the one screen Cons It is annoying when you go to the Jobs log and the ones without an allocated cleaner, you have to go back to the calendar to go to the end of the booking and then allocate a task, then go back to the Jobs log and do it all again. It would be so much easier if you could look at the Jobs log and allocate a cleaner and job from that list rather than having to return to the calculator. It would be great if you could allocate an income to a booking you make. The transactions from AIRBNB show up but your own bookings don't have an amount of income you can allocate against them. This would be handy so everything was in the one place. Review Source Response from iGMS January 9, 2019 Dear Shani, Thank you for your feedback! Our development team will take your proposal for transaction history improvement into consideration. As for cleaner allocating, now you can do it in the Tasks tab by clicking on the task and choosing the cleaner from the list of your team members. Please do not hesitate to contact our Support team via Live Chat if you have any questions. See you soon. Best, AirGMS Team JC Jeff C. Owner Hospitality Used the software for: 6-12 months ### "Easy to use" September 18, 2018 5.0 Pros Everything is all in one screen saving time and reducing the need to open multiple screens. Really like the note feature. We cater to our guests and use this feature to make notes about specifics for each guest such as coming for a wedding, family reunion, wheelchair ramp etc. We leave cards and gifts and decorate for their special events. This helps us keep track of which guest is coming and coordinates what we need to do to accommodate them. Cons Airbnb already works well. However, our home is also listed on VRBO and their system is very cumbersome and requires a lot more time and involvement. I am anxiously awaiting for Airgms to coordinate with VRBO so both listings are on one app and the calendars are coordinated to avoid double booking. Review Source Response from iGMS January 9, 2019 Hello Jeff, Many thanks for your positive review and we are so happy hearing that you have found our feature to make notes about specifics for each guest useful and it is a great idea to leave cards and gifts and decorate for special events. Regarding VRBO integration, we have some good news for you. Integration is already available for our clients in Beta version. Enjoy your day! Best, AirGMS Team VR Verified Reviewer Real Estate Investing Used the software for: 6-12 months ### "Great software, makes managing multiple properties and automating correspondence easy." July 26, 2018 5.0 Pros automatic emails, I love that I can send emails to guests and new bookings welcoming them, without having to do anything. Cons I wish you could automatically notify the cleaners of each new booking without having to manually do it. I had to sign up for Tokeet to manage that portion. Review Source Response from iGMS July 27, 2018 Hello, Thank you so much for your great review. As for notifications to your cleaners, next month we are releasing the functionality of auto-assigning cleaners to the properties. This way, cleaners will get notifications automatically. Best, AirGMS Team TC Travis C. Owner Hospitality Used the software for: 2+ years ### "Igms" September 8, 2021 5.0 8 out of 10 Pros Easy to use but the reporting isnt the best Cons Expensive but gets the job done. I would Review Source Response from iGMS October 6, 2021 Hi Travis, Thank you for the positive review and rating of our service. We appreciate your positive feedback on our Reports! As for the price, we have to admit that iGMS offers a range of different pricing solutions, starting with just $1 per booked night, so if you think that your occupancy rate is not that high at the moment, you can look into this plan. We also have other pricing plans here - https://www.igms.com/pricing/ Best, iGMS Team MJ Majid J. Production trainer Printing Used the software for: 6-12 months ### "Thanks to IGMS my Airbnb business is now giving me a semi passive income" January 13, 2020 4.0 I am a full time employee who cannot use his phone during work hours and IGMS helped me not to miss any of the guests and be able to notify my cleaners about their following tasks easy and quick so that I was able to grow my Airbnb from 1 listing to 5 listings (5 houses ) with the lowest rate of vacancies possible Pros Automated messaging and sharing cleaning tasks with cleaners Cons Graphic design of the app ( it was easier if they could use more colors do that users can navigate through the app much faster) Review Source Response from iGMS February 13, 2020 Hello Majid, Thank you for taking the time to review our app. We are very pleased to know that our automation tools, Unified Inbox and Tasks sharing, are of profound aid to you and your business. Regarding the app design, thank you for sharing your thoughts, we draw a lot of inspiration from our customers' ideas for our future features and appreciate them very much. Let us know if you have more of them, or if you need our assistance, at support@igms.com, now 24h on workdays. Best, iGMS Team DD Davis D. President Used the software for: 6-12 months ### "Overall good but very buggy." April 17, 2018 3.0 Pros The platformcConsolidates all of my Airbnb Accounts into a single platform. This is very nice. Cons You cannot organize the pre-made messages to users. If you have many different properties, this is a huge pain. The system crashes often when switching from wide to thin modes (moving the mobile devise vertically or horizontally. The price is very expensive for what we are actually getting out of it. You cannot customize the name that comes in your email. I would like to have the name on my Airbnb account be the name that comes in via email. Right now, it comes in as the name you originally used when registering for the first time with Airgms, and there is no option to change it. Review Source Response from iGMS April 18, 2018 Hi Davis, Thank you for your review. We are continuously working on improving our product and offering more features and advancements. To be more precise, we update the software weekly. We truly hope that we¿ll be able to cover your needs. As for your name that comes in via email for sure we can do this for you. You need to send this request to our support team. We do this customization upon the request. Hope it helps. INN Ivan Nikolic N. CEO - I am SuperHost Commercial Real Estate Used the software for: I used a free trial ### "What everybody should see" February 3, 2020 5.0 Nothing gives me more joy than writing good review about good product that I tried. First of all iGMS is so easy to use and it gives You full control on Your accounts. I have to mention how much time iGMS can save You by using it. You can automatize Your messages, templates and reviews. You can also control calendar from one place iGMS to other platforms. And I have to mention wonderful people that work there as customer support. I got a chance to speak with \[SENSITIVE CONTENT HIDDEN\], \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] and I have to say best support ever. A lot of people should learn from them how job should be done. Good job people. Pros \- It's super easy to use it - Support available 24/7 - Support solving any kind of problems that You might have - App saves You a lot of time - You are in full control of Your account - Organizing has never been easier ( organizing cleaner, auto message, auto reviews, control of calendar) Cons \- I didn't have any problem using IGMS so there are NO CONS Review Source Response from iGMS March 7, 2020 Hello Ivan, It is our biggest inspiration to read such reviews! All iGMS team is happy to keep improving the app so you could have the best out of it. We are proud to know that all our features serve you well and help with growing your business. Feel free to reach out to us anytime via Live Chat or at support@igms.com, we're online 24h on workdays to assist you in any way possible. Regards, iGMS Team MA Mel A. Manager Hospitality Used the software for: Less than 6 months ### "The ultimate time saver!" June 14, 2019 5.0 I am ahead of the game when it comes to staying in contact with guests! New/last minute reservations are never missed. Guests feel like they are being hosted by a very attentive host. Pros iGMS has helped me automate and streamline guest communications. Guests receive my custom welcome message upon booking, check in instructions, a follow up after they have checked in, and a pre-checkout message. This has helped answer the most common guest questions without having to write out an individual message to every single guest. It has also helped streamline my turnovers as I can assign cleanings to a cleaner within the app. This really saves me a lot of time so I can focus on other parts of my business. Cons The mobile app is glitchy and sometimes takes a long time to load or doesn’t work at all. The UX could be improved upon a bit but once you understand where to navigate within the app, you can use it pretty easily. Review Source Response from iGMS July 27, 2019 "Hello Mel, Thank you for your detailed feedback. We are really glad to help you with managing your short-term rental business. All members of iGMS team do value our customers' feedback about the app. That's why currently, our development team is working on the major mobile app improvements. We are looking forward to hearing from you once the new design is implemented. Best, iGMS Team" Similar Products Featured