# Page 3 | iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is iGMS the right Vacation Rental solution for you? Explore 296 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157033/iGMS/reviews --- iGMS 4.6 (296) [View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of iGMS ## Showing most helpful reviews Showing 51-75 of 296 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Anna S. Owner Hospitality Used the software for: Less than 6 months ### "YOU NEED IGMS if you value your time AND guest experience!" June 28, 2023 5.0 Great tool, had it up and running in <24 hrs. When I initially ran into a problem, actually SPOKE TO A HUMAN, very rare and they had me fixed in 15 minutes. Did free trial, converted to Flex plan (which is perfect fit and affordable without sacrificing features) for the 5 months a year that property is rented. Pros Channel Management (consolidated calendar) Communications Automation. Cons Back arrow on multichannel calendar takes you home vs. back a layer. (User issue vs software) Alternatives considered [Vacation RentPro](https://www.capterra.com/p/92701/Vacation-RentPro/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Host Tools](https://www.capterra.com/p/183382/Superhost-Tools/) Reason for choosing iGMS I'm an application expert, IGMS delivered everything promised tried it all during free trial.Other products wanted annual or monthly commitment for a year, did not deliver all features and flexibility needed for 5 mos STR. Ease of use and implementation was priority, seamless integration w the "big boys" very important to avert double bookings AND maximize cash flow. Other products simply cannot compete, ease of use, tight integration, full automation and control w API plug ins, all for $1 per booked night! Plus got an independent website, next year will market that strongly so as to save % fee to "big boys" and maximize profit. Review Source Response from iGMS July 13, 2023 Hello Anna! Thank you for taking the time and providing us with feedback. We really appreciate it and are glad that you find our consolidated calendar, automated messages and Flex Pricing Plan options beneficial. We apologize for any inconvenience that you may have experienced with our Multi-calendar. We will definitely work on it. Your feedback will help us to make our platform more comfortable and user friendly. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us! MC Melissa C. Owner Real Estate Used the software for: 1-2 years ### "Love IGMS ! " May 15, 2023 5.0 It’s been one of the best softwares ever used and believe it is a game changer for vacation home owners especially, if you are new to do this Pros Streamlining bookings through one application. Needing only one app to manage multiple booking channels has been an important assistant to our booking success and ensuring multiple bookings do not occur on the same dates. Cons Trying to keep all bookings connected can be a challenge, however it hasn’t interfered with being able to manage my home booking scheduling Review Source Response from iGMS May 25, 2023 Dear Melissa, Thank you for your wonderful review of iGMS! We're thrilled to hear that our software has been one of the best you've ever used and a game-changer for vacation homeowners like yourself, especially if you're new to this industry. We're delighted that our streamlined booking process through a single application has been instrumental in your booking success. Managing multiple booking channels efficiently is crucial, and we're glad to provide a solution that helps you avoid double bookings and ensures a smooth scheduling process. Thank you for choosing iGMS, and we appreciate your support. We're committed to continuously improving our software to meet the needs of our users. If you have any further feedback or suggestions, please don't hesitate to reach out to us. LS Leland S. Owner Real Estate Used the software for: 2+ years ### "Performs the basics but much to be desired" September 28, 2023 3.0 Terrible customer support. Many critical bugs that are not fixed over the years. Overpriced software for the functionality and support provided. I do not recommend this company. Pros Automated messaging, multi-property management, custom website Cons Customer support is rude and unconcerned about reported bugs. They will argue over the bug being a problem of their concern and only after many email exchanges might state they will put it in their suggestion for improvement, even if it's a critical bug. Over the years not one of the reported bugs or critical feature suggestions provided has been implemented. Their development team is both incompetent and insufficiently staffed. I've received double bookings on multiple occasions which require a host cancellation. Review Source Response from iGMS November 17, 2023 Hello Leland, Thank you for sharing your thoughts with us. We're genuinely sorry for the challenges you've faced with our customer support and the inconvenience caused by double bookings. Your feedback on our response to reported bugs and feature suggestions is invaluable. We recognize the significance of effective communication, especially when dealing with critical issues that impact your operations. Rest assured, we take your concerns seriously and are actively working on enhancing our services and processes. We understand that there's always room for improvement, and your insights guide us in making necessary enhancements. The issues you've raised will be thoroughly reviewed internally, and we are committed to finding solutions that better align with your expectations and needs. If you wish to discuss this matter further or if there's anything else we can assist you with, please feel free to reach out directly. Best, iGMS Team JM Jessica M. Co-Owner/ Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "OVerall Great!" May 1, 2023 4.0 It's been pretty good. I do want to access more features,but I haven't made the time and I know it has more to offer. IT was created a better way of booking cleans for our cleaners. Pros Love that you can see a day at a time for check-ins and check outs. I appreciate the reports with ease. Cons I would like to be able to access things like discounts on my phone like I could do on Airbnb. I am unable to adjust weekly or monthly discounts from phone. Sometimes< as a busy owner, support is crucial and I have had to wait/ and communicate through email which makes problem solving more painful than needed. We don't have time to communicate like that. So more staff for chats/ phone calls would be great. Reason for choosing iGMS I just wanted to try one, and see where we went from there.... As well as price point I believe (it's been awhile since I even looked at different programs. ) Review Source Response from iGMS May 15, 2023 Hello Jessica, Thank you for taking the time to write a review about iGMS. We are glad to hear that you appreciate our platform's ability to view check-ins and check-outs on a daily basis and that you find our reports easy to use. We understand that accessing features such as discounts on your phone is important to you, and we apologize for any inconvenience you may have experienced with this. We are constantly working to improve our mobile app and will take your feedback into account as we continue to develop it. We also appreciate your feedback regarding our customer support. We understand that prompt and efficient customer service is crucial for busy owners like you. We are constantly striving to improve our support and will take your feedback into account as we continue to expand our team. Please note that we have 24-hour chat support on weekdays and 9 am to 5 pm EST support on the weekends where you can receive an immediate response from our support team members. Thank you for choosing iGMS as your property management solution. We value your business and feedback, and we will continue to work on improving our platform and customer service to better meet your needs. AC Anthony C. CEO Hospitality Used the software for: 6-12 months ### "Automate your Airbnb's with IGMS" April 20, 2023 5.0 I am very pleased with IGMS, it have save me a lot of time and simplified my processes. I would have to check 9 different site a day and to change pricing was a nightmare. With IGMS i can do it simply from one place. Setup was simple and support has been great. Pros Brings all messaging and bookings information into a simple to use interfaceAllow rates to be change over multiply platforms easilyAllow direct bookings with a easy to setup web interfaceSimply to useSaves time Cons It does limit you with some channel partners, ie for bookings guest enquires still have to be done via bookings.com website, but reservation messaging can be done in IGMS Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[LOGIFLY](https://www.capterra.com/p/250460/LOGIFLY/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS IGMS pricing was more transparent and it we simple to setup Review Source Response from iGMS April 27, 2023 We're thrilled to hear that our software has simplified your booking and messaging processes and saved you a lot of time in managing your vacation rental. We're glad that you find our interface easy to use and that it allows you to change rates across multiple platforms with ease. Our goal is to make property management as seamless as possible, and we're happy to know that we're achieving that for you. Regarding channel partners, we understand that there may be limitations with certain platforms, but we're constantly working to improve our integrations to provide the best possible experience for our users. We appreciate your feedback and will continue to explore ways to make the booking process even more streamlined. KA Kent A. Owner/Manager Real Estate Used the software for: 2+ years ### "The ever updating IGMS software!" April 27, 2022 5.0 Very pleased. Pros Managing vacation rentals without IGMS is a daunting task. IGMS allows me to manage all listing from all platforms in one place. They also just partnered up with pricelabs, which saves me a ton of time! The a very quick to respond when i need assistance. ANd they are constantly adding more management tools to make the user experience better. I'm so glad a choose them and have bee working with them for over 2 years now. Cons Just like any software, they don't have all the tools, but they had the best option for me. plus they are always adding additional tools. The migration to Booking.com wasn't as seamless as the rest of the platforms, and there are a few minor details in the application of the "direct booking widget" that I wish would get added. But as i've mentioned above, I have recommended product development ideas before to their team, and often times, the tool gets added! Reason for choosing iGMS It seemed to have the tools that I personally needed for my business. Plus I liked their pay plan better. Review Source Matthew P. Owner Real Estate Used the software for: 1-2 years ### "After research numerous vacation rental management tools, none are as good as iGMS" July 2, 2020 5.0 Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you. Pros Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief. In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't. Cons As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks. Reason for choosing iGMS It had almost all of the features of the other competitors at a significantly better price. Review Source Response from iGMS August 3, 2020 Dear Matthew, Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at support@igms.com or via Live Chat. Looking forward to a word from you. Best, iGMS Team BL Beth L. Owner Real Estate Used the software for: 6-12 months ### "IGMS glitches will cost you" October 27, 2023 1.0 Their product has glitches that will cause headaches and cost money. When this happens, their customer service is terrible. On multiple occasions, I have sent them details snd screen shots to show the problems their glitches have created, and they consistently find a way to blame every issue on user error. Pros The software makes communication with guests easy. Cons IGMS consistently has glitches in syncing information across platforms. We have had problems with updating pricing as well as blocking calendar dates. For example, pricing updates made in IGMS do not always sync with Airbnb or VRBO. This has cost of thousands of dollars. Review Source Response from iGMS November 23, 2023 Hi Beth, We deeply regret any inconvenience caused and genuinely appreciate your patience as we diligently tackle the challenges you've encountered. Following a thorough investigation, it has come to our attention that the glitches you've experienced stem from the communication breakdown between your iGMS account and VRBO, specifically related to the API connection. We fully comprehend the significant impact these discrepancies can have. I'm pleased to inform you that our development team has been actively engaged in addressing these issues, resulting in the release of an updated VRBO connection. The system is now functioning seamlessly, and we believe this will contribute to a more reliable and efficient experience for you. It’s heartening to note that despite the challenges you’ve faced, you have decided to return to iGMS. We are genuinely thrilled to welcome you back and are committed to ensuring that your future interactions with iGMS are nothing short of exceptional. BH Billee H. Owner Real Estate Used the software for: 2+ years ### "Igms Review" September 15, 2023 5.0 Igms has become the most important management tool my company uses. Without it we would be lost! Pros All features are easy to use, rarely any issues with the software- the IGMS customer support is absolutely amazing. The team is well educated and quick to troubleshoot. Cons No cons! Everything is perfect I cannot say enough about this product. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) It was recommended by a customer of mine, I signed up for the free trial and made the switch quickly. I love that this product has an app. Review Source Response from iGMS September 28, 2023 Hi Billee, Thank you for your splendid review on Capterra! We're thrilled to hear that you find iGMS easy to use and our support team helpful. It's heartwarming to know our platform is a valuable tool for your company! We're glad you chose us and are happy to have you in the iGMS family. We strive to continue to meet your expectations and are always here for any suggestions or queries you might have. Thanks again for your kind words! Warm Regards, iGMS Team EL Eric L. Property Manager Hospitality Used the software for: 1-2 years ### "The BEST STR Channel Manager" February 23, 2022 5.0 With iGMS, I'm always confident that my calendar is completely synced across platforms, pricing is up to date, my guests are well informed, and my cleaners will always show up. Anytime I have a question, customer service gets back to me via chat within the same day. 100% worth the $16 a month subscription. Pros I tried many different channel managers before deciding iGMS was by far the best solution. It offers a ton of functionality that makes it easy to run a short term rental across Airbnb, Vrbo, and direct bookings - like a unified inbox w/ multiple users, automated guest messaging, cleaner management, and syncing with PriceLabs. While they have an ok mobile app (works on the go), the experience is very good on desktop. As a bonus, I'm also about to create a direct booking website using their WordPress widget, which integrates reservations directly into their platform. Cons 5 stars for being way ahead of the competition, but there are a few areas of improvement iGMS has needed for a while: -The app is slow and doesn't display a 30 day calendar of bookings on a single screen like (PLEASE add this!!!) -Automated messages can't be sent on a specific day of the week (trash reminders, etc). I have to use hosttools.com in addition for this. -Can't add a security deposit to the direct booking charge via Stripe Review Source Response from iGMS March 21, 2022 Hello Eric, Thank you for your raving review! We are thankful for your trust, and for amazing customers like you. We are happy that you find such value by actively using our solutions, including our website builder to streamline your short-term rental business. We are constantly working to improve our current solutions and have tons of new features in the process of development. Thank you for your valued feedback. We will pass it to our product team for review. In case of any questions, you are most welcome to reach out to us should you need any further assistance. Best, iGMS Team WH William H. Managing Partner Management Consulting Used the software for: Less than 6 months ### "A Stellar Experience with iGMS Property Management System" April 20, 2023 5.0 Pros As a property owner, managing multiple rental properties can be quite overwhelming. This is why I have been on the lookout for a property management solution that would simplify my life. My search ended with the iGMS property management system. With its ease of function and attractive price point, iGMS has been a game-changer for my business, and I couldn't be happier.One of the main reasons I adore iGMS is its user-friendly interface. This intuitive design ensures that even the least tech-savvy individual can navigate and manage properties with ease. The seamless integration with various booking platforms like Airbnb, Booking.com, and Vrbo saves me a lot of time, as I can handle all my bookings from one centralized dashboard.Moreover, iGMS's automation features have truly impressed me. Automated messaging, cleaning schedules, and team management have taken the burden off my shoulders. Cons While iGMS has been a fantastic property management solution, there are a few areas where it could improve. The most significant drawback is the limited reporting system and analytics. In today's data-driven world, having access to comprehensive insights is crucial for optimizing and growing one's business. iGMS should consider expanding its reporting capabilities to provide users with in-depth information on property performance, guest demographics, and booking trends. Enhanced analytics would enable property owners to make more informed decisions and better understand their rental business's strengths and weaknesses. Review Source Response from iGMS April 27, 2023 Hello William, we are so thrilled with your review that we can´t even find words to thank you enough! Thank you, we appreciate your feedback and we would like you to know that we are always working to improve and will take your report's suggestion into consideration. Best, iGMS team JC James C. President Real Estate Used the software for: Less than 6 months ### "I Love Systems" September 18, 2023 5.0 Pros IGMS has made the process move a lot smoother and easier. Having everything in one place and being able to manage it all under one umbrella has made my life easier. Added bonus to connecting the users to a platform for getting units cleaned. I’m happy with the service provided. Cons My only complaint is the messaging portion moves a little slow. Review Source Response from iGMS September 28, 2023 Hi James, Thank you for sharing your positive experience with iGMS on Capterra! We're delighted our all-in-one solution is making your processes smoother and your life easier. We've taken note of your concern regarding the messaging speed and are actively working to enhance it for a more efficient user experience. Your feedback is crucial, and we're here for any more suggestions or support you may need. Thanks again for your review! Best, iGMS Team VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "iGMS automates the whole Airbnb experience" September 9, 2020 5.0 As mentioned, the key benefits I've received from using iGMS is a huge reduction in the amount of time I need to spend on messaging guests, which in turn has reduced the amount of stress I had from managing the Airbnb to almost zero. Pros I love iGMS, it makes managing my Airbnb property incredibly simple. Before iGMS I found the communication with guests to be very stressful, having to remember to send out information at particular times, reminding people about check out times etc. With iGMS I have been able to automate 90% of all the communication, while still having it feel personalised to the guest. Cons Really there's nothing I dislike about iGMS, they could add a few features here and there (like it would be great to include a weather report to guests when they check in for example), but overall, it's awesome. Review Source Response from iGMS October 9, 2020 Hello, Thank you for reviewing our app. We are glad that you enjoy using iGMS software and hope that it will help you to grow your business! Message automation is one of the most popular features among our users because it brings communication with the guests on a whole new level. Did you know that you can also chat with your Booking.com guests via iGMS Unified Inbox now? Connect your Booking.com properties, process payments with Stripe integration and enjoy the centralized property management with iGMS. Stay tuned and thank you for choosing iGMS! Regards, iGMS Team RC Ruth C. Owner/ Primary host Hospitality Used the software for: Less than 6 months ### "Seamless integration with various short term vacation rental platforms " July 8, 2022 4.0 Pros Having seamless integration across the major short term/ vacation rental booking channels is critical when dealing with several properties. IGMS has help me, as a host, have a clear view of the operations of my business from inquiry to housekeeping and maintenance management. Cons The mobile application is sometimes slow to load or lagging. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing iGMS Features available for the price. The look and feel of the software. Review Source Response from iGMS July 27, 2022 Dear Ruth, Thank you for your review! It's great to know that our platform is helping you improve your business management and make your life easier! If you have any questions, you know where to find us at support@igms.com or via Live Chat. Best, iGMS Team CM Chris M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Exactly what I needed" May 8, 2023 4.0 Really helped to link all booking platforms so no double bookings caused by ical sync Pros Prefect for channel management and online bookings Cons Only nightly rates for direct bookings. No way to set weekly discount for direct bookings. Would be good if you where able to give discounts on 5 nights, 7 nights, 14 nights tho this may change in future updates. Review Source Response from iGMS May 15, 2023 Hello Chris, Thank you for sharing your feedback about iGMS. We are glad to hear that you find our platform perfect for channel management and online bookings. We appreciate your feedback regarding the limitation of setting only nightly rates for direct bookings. We understand the importance of being able to offer weekly discounts and are constantly working on improving our platform. We will take your feedback into account as we continue to develop and enhance our software. Thank you for choosing iGMS as your property management solution. We value your feedback and appreciate your business. VR Verified Reviewer COO Hospitality Used the software for: 1-2 years ### "Decent for small operations, far from the best for the $" March 28, 2023 3.0 Pros Simple to use, easy to connect everything. Cons Limited features, doesn't sync with most channels—inaccurate financial reporting. Review Source Response from iGMS April 12, 2023 Hello, thank you for taking the time to leave us feedback, we really appreciate it as we take the opportunity to further improve our services! We have direct integration with the most popular platforms, such as Airbnb, HomeAway family/VRBO and Booking.com. It is also possible to connect the calendar of other platforms via iCal. We have 4 different types of reports where you can find important and useful information for running your business. We are always working to provide the best experience for our users, if you have any other suggestions we´ll be glad to receive them at support@igms.com Best, iGMS team CW Chris W. Property Manager Hospitality Used the software for: Less than 6 months ### "The Gold Standard for Short Term Rentals" September 8, 2021 5.0 iGMS has some areas to improve but is already the leader in my opinion because they are focused on continual improvement of the product and provide excellent customer support. Pros IGMS has quickly become the gold standard for managing short term rentals. I luckily stumbled upon iGMS before launching my first short term rental and was so glad I did. There are a lot of other tools on the market, but iGMS is sure to become the leader because of their continual effort to expand and improve the capabilities of the software. Cons There are a few things that still need development: - Direct booking module is functional, but clunky if guests are booking months out - No ability to accept damage deposits with direct bookings - No autoresponders to guest messages Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Review Source Response from iGMS October 6, 2021 Hi Chris, First of all, thank you for all the kind words, we really appreciate it. And we are flattered to hear that you prefer the service among many other solutions on the market. That means a lot to everyone in the company. As for your suggestions, we think they are great! We've already had quite a few similar about direct booking functionlaity and auto-messaging, this is why we added them to the pull of suggestions for our product team. However, if you have anything else, we are more than glad to welcome you in our Live Chat! Best, iGMS Team CM Chris M. Owner Hospitality Used the software for: 2+ years ### "Unbeatable system for managing Short Term Rentals" June 27, 2021 5.0 Pros Having one place to manage both Airbnb and VRBO bookings, plus a system of automating templates for guest communication has saved untold hours of my time and in addition provided a better experience to my guests. I couldn't operate my business without it. Cons It's hard to say that I see any flaws in iGMS from my experience. They are always working hard to make sure the mobile app and desktop site are updated with the latest improvements. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS I chose iGMS over other products because I couldn't find any other product that offered the features that iGMS offers for the same price. I then learned that when I did have questions about the software that I received prompt and informative customer service to anything that I needed addressed. Review Source Response from iGMS July 9, 2021 Hello Chris, Thank you for the positive review. It's great to know that you enjoy using our product and that it fits your needs. In case of any questions, we will be glad to welcme you in our live chat or email at support@igms.com. Best, iGMS Team LS Lindsey S. Hospitality Engineer Hospitality Used the software for: 1-2 years ### "US IGMS User" April 20, 2023 5.0 Pros iGMS does everything I need. My favorite feature is adding team members. I even have my pest control service manager added so he can see our calendar. Cons The only thing I don't love is that for direct booking, I can only set up stripe to deposit to one bank account. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing iGMS Ease of use, great support, cleaning schedule automation. Review Source Response from iGMS April 27, 2023 Hello Lindsey, We're thrilled to hear that you find our software useful and that the team member feature has been especially helpful for your business. Regarding your feedback on direct booking payments, we understand that having the option to deposit to multiple bank accounts would be helpful for some users. We appreciate your suggestion and will take it into consideration as we continue to improve our software. aP amatangelo P. Owner Real Estate Used the software for: 6-12 months ### "Not Worth the Money, Customer Service Hassles" March 2, 2022 3.0 I was initially impressed by the platform and its ability to integrate numerous features. When faced with a problem, customers service was abysmal after several attempts to reach them. Additionally, after cancellation of the service, they charged me for an additional month and will not return my requests for compensation. Pros It initially drew me in as an ease of use platform to manage multiple listings across a number of platforms. Cons The phone app was difficult to navigate, had several broken links, forced me to use the web browser in its place. Review Source Response from iGMS March 28, 2022 Hello Amatangelo, Thank you for your review. Thank you for your acknowledement of our platform's ease of use to manage multiple listings across various platforms. We are, on the other hand, sad to hear that you experienced frustration with our mobile app. We continue to improve on our service offering, yet there can be numerous reasons why you might have experienced these issues. In case you are still experiencing the issues, our customer experience team is eager to help you via Live Chat or via email 24 hours on weekdays and from 9 am to 5 pm EST over the weekend. Best, iGMS Team VR Verified Reviewer Founder Program Development Used the software for: I used a free trial ### "Promising app overall" March 15, 2019 4.0 Troubling at first, but they made it right and I respect them for that. I wish they would have starting things off with a sense of integrity, as I feel for the people that have to go through what I did, but I am glad they corrected their mistakes once a public review was written. My advice: If you truly want them to honor the free version, don't let them push you into a paid slot. You may have to push back in terms of making those weird and sketchy sales tactics known. Hopefully they correct that behavior immediately. If you manage multiple houses or under 4 listings, give it a try. Lots of value in just simply not having to wait for page load times to navigate multiple message threads. I doubt they even realize what a profound value add that is, its huge. Pros automation of - communications - reviews \*\* quicker interface for communications then airbnb they solved some issue where in airbnb direct you have to wait for a page to load to get to the next message, or response, whereas airgms solved that and you do not have to wait for page load times. Cons There were some rocky moments with the customer service team, they seemed to have some profound hesitation around honoring the free trial and some clear pressure to sign on to a full membership, but with some consistent discerning feedback and by actually writing a review on here, they quickly shifted their approach, honored their agreement and turned the tide towards service a value filled free offering, with option to upgrade. The upgrade is more expensive then it is worth by far for anyone running a single property and listing each room, as they clearly have it priced by listing based on the idea of each whole home being a listing, so it prices me out of product viability for an upgrade for quite some time as a startup, but the free version for up to 4 listings and the paid version once your running 3-4 whole houses would both be a great value for the dollar. Review Source Response from iGMS April 29, 2019 "Hello, Thank you for your feedback. It's great to know that you found our automation tools helpful. If you have questions, feel free to reach out to our Customer Experience Team in Live Chat or via email support@airgms.com. Best, AirGMS Team" SJ Sarah J. Owner and manager Hospitality Used the software for: 2+ years ### "We love IGMS!!" October 25, 2023 5.0 Pros It does everything we need to do to manage our rentals! The calendar is very on point with having different platforms, the pre set messages are extremely helpful and the customer service has always been excellent ! Cons Some inconsistencies with the payout and revenue numbers. We calculate everything manually through each platform Review Source Response from iGMS November 17, 2023 Hello Sarah, Thank you for taking the time to share your feedback. We are delighted to learn that iGMS fulfills your rental management needs, particularly with its accurate calendar synchronization across various platforms and the convenience of pre-set messages. It's always a pleasure to know that our efforts contribute to a positive experience for our users. We sincerely apologize for any inconsistencies you've encountered with payout and revenue numbers. We understand the importance of accurate financial tracking, and we take this matter seriously. To address this issue promptly, we kindly request that you provide more details on the discrepancies by emailing us at support@igms.com. Our dedicated support team will thoroughly investigate the matter and work towards a resolution. Your satisfaction is our top priority, and we appreciate your trust in iGMS. We look forward to resolving this matter swiftly and ensuring a seamless experience for your rental management. Best, iGMS Team JW Janna W. Management and marketing Hospitality Used the software for: 6-12 months ### "Great!" April 29, 2023 5.0 Overall, great. Pros It’s the glue that holds my STR biz together! Cons It doesn’t integrate with VRBO the greatest. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS Price and features Review Source Response from iGMS May 15, 2023 Hello Janna, Thank you for taking the time to write a review about iGMS. We are thrilled to hear that our platform is the glue that holds your short-term rental business together and that you find it to be great overall. We understand that you experienced some issues with the integration of iGMS with VRBO, and we apologize for any inconvenience this may have caused. We strive to provide seamless integrations with all channels and will continue to work on improving our platform to ensure that it meets your needs. We appreciate your business and value your feedback. If you have any further suggestions or comments about how we can improve our platform, please do not hesitate to reach out to us. Thank you for choosing iGMS as your property management solution. CM Christy M. CEO Hospitality Used the software for: 2+ years ### "Okay with minimal use " July 1, 2022 5.0 While they may use API on a couple of platforms, it still isn't instant. If I get a message that someone booked through the airbnb app, it may be instant or it may be an hour until IGMS sends me the same confirmation. Pros The lite plan is a good price if you're only running one platform like airbnb. The templates are very nice but they sometimes have issues like blocking your calendar when you didn't block it, the customer service is very very frustrating and if you add VRBO, the templates won't auto send. Looking elsewhere for better service and reliability. Cons The formatting needs help, you have to get used to it -so not user friendly. It's hard to remember where certain features are- can be tricky to find the spot to manually send a template before it's scheduled. Some features on your computer are not available for mobile app. Review Source Response from iGMS July 27, 2022 Hello Christy, Thank you for taking the time to share your feedback with us! We are sorry to hear that you had some challenges using our app. We are constantly improving the product for our customers, this is why we've documented all your suggestions and passed it to our product team for review. If you have any more suggestions, please let us know at support@igms.com. Best, iGMS Team DL David L. Owner Real Estate Used the software for: I used a free trial ### "Very good program - needs a little more to be awesome" November 9, 2018 4.0 If the above cons are impoved or fixed the program would be perfect. Still a good program and has saved me a lot of time and headache. Grateful for it. Pros Very easy to use Nice interface / design Good support Automation is great Reviews and inbox work well and save time Housekeepers can see all their future cleanings at a glance Can invite property owners to check their calenders and help with pricing if desired. Has good flexibility of options for invited staff / clients Cons Clients telling me they can see other peoples listing calendars despite me only giving them access to theirs. Clients saying they cannot see the pricing of current bookings in their calendars despite the 'financial viewer' button checked. Clients cannot access an 'entire month' view of their listings to change pricing making it more difficult and frustrating for them No client notifications of new bookings when they happen Automatic responses on my end, mark the new bookings and messages as 'read' preventing me from seeing what's new and causes me to have to go through each message on a daily basis to see if they asked any additional questions. No holiday price increase suggestions in the calenders. Lack of a designated tab in transaction history showing deductions made by airbnb due to decisions against us. The program has been a little buggy. No website creation intergration option I can see Review Source Response from iGMS January 9, 2019 Hello David, Firstly we would like to thank you for taking your time to give such a detailed review. It is only through feedback such as yours that we are able to maintain the quality of our service. We are sorry that you have been experiencing some inconveniences, but please note that we've enhanced the team management system so that clients can set up permissions and restrictions for each user according to their role. The easiest way to access the 'entire month' view would be through a single calendar. When it comes to the notifications, the system notifies not only property managers but also cleaners about new reservation by email, text and via the mobile app. Though incorrect settings could affect the process and we kindly ask you Live chat with any questions or concern, we are always happy to be of help. Thanks for being with us! Best, AirGMS Team Similar Products Featured