# Page 2 | iGMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is iGMS the right Vacation Rental solution for you? Explore 296 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157033/iGMS/reviews --- iGMS 4.6 (296) [View alternatives](https://www.capterra.com/p/157033/iGMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of iGMS ## Showing most helpful reviews Showing 26-50 of 296 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kiyono V. owner Hospitality Used the software for: 2+ years ### "iGMS is awesome!" January 9, 2026 5.0 I've been very pleased with the product. I have 2 properties and 2 other staff people who share the iGMS tool. We all seem to be able to communicate well and see what is going on. Pros iGMS keeps me very organized and the customer service is outstanding. It's been worth every penny. There is no way I could run my business without it. Cons some of the tools are hard to find, not where I might put them but the customer service always gets me to the right place Review Source Response from iGMS March 13, 2026 Hi Kiyono, thank you for taking the time to share your experience. iGMS was built to help hosts stay organized and manage their rentals more easily, so it’s great to hear that the platform has been a great help for you and your team. We also appreciate you mentioning our support team, they work hard to deliver the best support possible. While some tools can take a little time to get familiar with, our live support team is always available to help whenever you need a hand. Thanks for being part of the iGMS community. Tina W. Website Developer Information Technology and Services Used the software for: 2+ years ### "Absolutely Excellent and Great Asset for any property rentals" August 12, 2025 5.0 Pros iGMS has always had superior support and a product that has everything we need to manage two rental properties, from ownership, to team members and task assignments. We have been using them since January 2022 - 3-1/2 years now. The coordination between admin and renters is extraordinary with the inbox feature and the automations of many templates that can be sent out with little effort on our part. Connecting the iGMS program with the external channels such as Airbnb and VRBO was a breeze to set up. We even had a property owner switch when the properties were sold and iGMS could easily go on as if no property owner switch had taken place. In other words, we did not have to take-down and rebuild from scratch. I have never seen such robust programming have such a user friendly management. iGMS has thought of it all and has really put their users as their highest priority. Every single chat support agent is a real human being and extremely knowledgeable and very fast with their answers, never having to wait on them and never having to get frustrated with them. I cannot say enough about the entire platform and I highly recommend them. Thanks iGMS Tina Whittimore, website developer and administrative staff (for hire) marketing @ \[sensitive content hidden\] Cons I have no negative experiences with iGMS. Since I need 100 character minimum, I'll repeat myself: I have no negative experiences with iGMS. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS It is more user friendly without a massive amount of work to be done. Review Source Response from iGMS November 26, 2025 Hi Tina, Thank you so much for taking the time to share such detailed feedback! We’re thrilled to hear that iGMS has been a reliable and helpful tool for managing your properties. We also really appreciate you recognizing the good work from our support team, knowing that our agents are making a positive difference for our users is incredibly motivating. Thank you again for being part of the iGMS community! Chris J. Owner Hospitality Used the software for: 2+ years ### "Property Management Is A Breeze!" July 14, 2025 5.0 Excellent. Support is always responsive, and my life is much easier as a property manager. I have only one place to go...not a half dozen...to take care of customers. Pros Avoiding multiple inboxes with various OTAs is very nice. I also appreciate how responsive they are to support inquiries. The cost of iGMS is very reasonable when compared to some of their competition. Cons I wish it synced with Quickbooks. But, not many PMSs do. Sometimes syncing doesn't line up perfectly, but support always comes through in the end. Alternatives considered [Hosty](https://www.capterra.com/p/202615/Hosty/) Reason for choosing iGMS Cost. Hosty was way too expensive from my perspective. Review Source Response from iGMS November 26, 2025 Hi Chris, I’m really glad to hear that iGMS has been making things smoother on your end. That’s exactly what we aim for, keeping everything simple and centralized in one platform. Regarding QuickBooks, we’ve been working on adding more integrations over time, and we’ll keep your suggestion in mind as we continue developing new ones. As for what you mentioned about syncing not being perfect, while these situations are rare, no system is completely free from them, and that’s exactly why our support team is always ready to jump in and make sure everything gets aligned quickly. Thank you for sharing your thoughts and for being part of iGMS! MK Mauri K. Property Manager Hospitality Used the software for: Less than 6 months ### "I use it for one property and it is outstanding!" March 12, 2026 5.0 So far it has been a very good experience. When I messed things up, they were right there to help me fix it. The integration with VRBO and Airbnb has been seamless. Very impressed. Thank you iGMS! Pros I think my favorite thing about iGMS is that they are right there to chat whenever you need. I don't have any other software that has a team that responsive. Cons There really isn't anything I don't like about it. I haven't had anything go wrong that wasn't my own fault. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing iGMS Over all of the others, I felt iGMS was the best bang for the buck. If I ever choose to expand, it will grow with me. The price was great. I don't think you can beat it for what you get. Service is incredible. That alone makes it worth it. Review Source Mandy Y. Property Manager Hospitality Used the software for: 6-12 months ### "LOVE IGMS for our hosting platform" January 30, 2026 5.0 They are always at our fingertips if we have questions, and go above and beyond to help if we have questions. HIGHLY recommend! Pros IGMS has made things EASY for us! They are super responsive and are always looking for solutions or answers to our questions. Cons That these people don't live with me so that I can just ask them from the next room ;) But seriously, it's hard to find something I don't like. Review Source Response from iGMS March 13, 2026 Hi Mandy, thank you for sharing such a kind review. It means a lot to our team to hear that iGMS has made managing your rentals easier and that you’ve felt supported whenever questions come up. While we may not live in the next room 😊, our team is always just a message away through our app. Thanks for being part of the iGMS community. CR Conrad R. Owner Hospitality Used the software for: Less than 6 months ### "Best platform for my rentals!" September 4, 2025 5.0 I switched over from Hostaway to iGMS and the difference has been incredible. Hostaway was clunky, confusing, and difficult to navigate, but iGMS has made everything so much easier. The platform is very intuitive and user-friendly, and I was able to get up and running quickly without frustration. Their support team is also outstanding — fast, responsive, and genuinely helpful. Managing my rentals is no longer a headache thanks to iGMS. Highly recommend Pros From the start iGMS has been great, they are very responsive, the software is intuitive and the price is right. Their support is also immediate, with other platforms you have to wait a long time to get a response. Cons After using it for about a month, there are not many things I can think of that I don't like about iGMS. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway was very expensive, charged for every single feature and it was too complicated to use Review Source Response from iGMS October 21, 2025 Hi Conrad, We at iGMS really appreciate your feedback. Glad to hear the transition went smoothly and that everything’s been running well on your side. Thank you so much for sharing your experience, and please don’t hesitate to reach out anytime if you need a hand with anything. Mark D. Owner Real Estate Used the software for: Less than 6 months ### "IGMS makes STR simple and easy." April 13, 2025 5.0 We are extremely happy with IGMS. We would recommend IGMS to anyone looking to take their STR to the next level. Pros Love the simple integration for VRBO, Airbnb and Booking.com. IGMS makes it so easy to have all 3 STR sites active without the fear of double bookings. Plus having a stand-alone website allowing direct bookings is priceless. Just one website booking covered the cost of the IGMS Cons Wish it connected to a few other STR sites. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS The support during the trial made use choose IGMS. But the tools inside IGMS are amazing. Review Source JB Jamal B. Owner Hospitality Used the software for: Less than 6 months ### "Great Service " August 6, 2025 5.0 Great - Just Started 1 Month now - Such we started that have been helpful with set up but I reached out for help creating my Direct Booking Site and no one responded so I did it myself and Saved $199 Pros The service with online support. \[sensitive content hidden\] Is Awesome! Easy to deal with and Easy instructions for troubleshooting. Cons That I only can get help via online support and not a live person when urgent issues arise ... Sometimes you want to be able to talk to a live person. Switched from [Properly](https://www.capterra.com/p/164315/Properly/) It was cheaper but less features - But properly you can add photo IGMS you can't that a downfall Review Source Response from iGMS November 26, 2025 Hi Jamal, Thank you so much for sharing your experience and for being with us! I’m really glad to hear that our online support have been helpful and easy to follow. Just to clarify, our live agents are available through the Chat Support button (bottom left) or the yellow icon (bottom right) of your iGMS. I noticed you’ve already interacted with our team and scheduled a couple of calls, don’t hesitate to reach out whenever you need help. I’d also like to mention that we recently released our new Pro+ plan, which includes more advanced features. Feel free to reach out to our support team if you’d like to learn more. Thank you again for being part of iGMS! Anas R. manger Management Consulting Used the software for: Less than 6 months ### "reliable and user-friendly system" March 26, 2026 5.0 Overall, a reliable and user-friendly system that helps streamline daily operations. It has made managing bookings much more efficient, and I look forward to future improvements Pros Easy to manage multiple listings in one place. Automation tools like messaging, reviews, and syncing with Airbnb and Booking.com save a lot of time. Cons Reporting and analytics could be more detailed, and sometimes syncing delays happen between platforms. Review Source DA Debrah A. Host Vacation Rental Real Estate Used the software for: I used a free trial ### "IGMS offers a good opportunity for the small Vacation Homeowner" February 26, 2026 5.0 The overall experience has been very positive so far and their reviews were good from the start which gave me confidence to move forward. Pros I signed up for a 14 day trial, and \[sensitive content hidden\] with IGMS helped me set up my website. He met with me several times and answered all my questions about the service I would me signing up for. He was very patient and clear on giving me advice on setting up a website to offer my vacation home for rent. He was kind and told me if I had any further questions I could contact him in future. Cons I am going to pay for an account for the first year and give this software a good chance to assist me in finding renters and if I feel it is a good service I will continue to move forward with them. Review Source Response from iGMS March 13, 2026 Hi Debrah, thank you for taking the time to share your experience. We’re really glad to hear that the onboarding sessions helped make the setup process easier and that you felt supported while getting everything in place. It’s great to have you with us, and we truly appreciate you giving iGMS the opportunity to support your business over the coming year. Thank you for being part of the iGMS community. AW Austin W. CEO Real Estate Used the software for: I used a free trial ### "STOP using this now.. completely awful support service" February 24, 2025 1.0 It's been terrible, i had my property listed and unlisted by this software and it cause my reservations to be messed up causing me to lose two reservations and payouts. Which would have been avoided if I could actually cancel this damn software. The support has been awful, asking me why to cancel over and over and i keep telling them to cancel. Now here I am. I hope you do not treat all your customers like this, it's honestly ridiculous. Good bye. STAY AWAY Pros Awful Cons Cannot cancel, after repeated attempts. No way to cancel on the site. Have to threaten support team members for them to listen. Honestly ridiculous. Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) I wanted to try and now i will never come back Review Source Response from iGMS March 7, 2025 Hi Austin, Ivan here, CEO of iGMS. I regret hearing about the issues you’ve faced. As a host myself, I know how difficult it can be when things don’t go smoothly. I really appreciate you pointing this out. Just to clarify, our team processed your cancellation on the same day you requested it. However, your request came in during a period when no agents were online. Our Sunday shift ends at 5pm, and the next agent starts at 5am on Monday, which caused a delay in our response. I can imagine how frustrating that must have been, and I’m really sorry for the inconvenience. We're already working on expanding our support hours to prevent situations like this in the future. I genuinely apologize for the stress this caused. I would love to make things right for you, and I’d really appreciate it if you could reply to the email I previously sent to you. Best regards, Ivan BP Brian P. Director Hospitality Used the software for: 1-2 years ### "iGMS Experience" January 18, 2025 5.0 After over two years of using iGMS it has helped immensely for running my business. Pros It's the only channel manager I have used so I can't compare but it is easy to use once I figured it out with the help of iGMS support. Cons There are still some features missing that I have passed on before like add to cart for the guest when booking more than one room. Review Source SA Said A. Owner Hospitality Used the software for: Less than 6 months ### "The best Property Management Software I've found. " March 3, 2025 5.0 Ok, so after deep diving reddit and YouTube, I ended up going with IGMS for my property management software. Functionality is great, and I haven't found any flaws yet, everything works. Every time I've reached out to customer service they have been able to resolve my concern and point me in the right direction. Its clear the people selling this software actually care about the product and functionality. The Ai message drafting feature is awesome, I use this to draft responses to guests. Pros Excellent software and customer service. Cons The only thing that I have found so far was that iGMS had a steep learning curve because its so encompassing. Other than that, its great! Review Source Matthew B. Opportunist Leisure, Travel & Tourism Used the software for: Less than 6 months ### "iGMS does everything I need it to do, and it does it well." February 3, 2025 5.0 iGMS is a well-designed and effective application for managing my property. It's simple to use and has the features I need. Essentially is does everything I need it to do, and it does it well. Pros I particularly like that (1) it receives the prices I need from PriceLabs, adjusts them for each channel, and feeds them on correctly, (2) working with the calendar is efficient and it syncs quickly, (3) supports AirBnb co-host integration, (4) my cleaning team can access the calender, (5) it integrates with my home heating setup, and (5) the customer support is super responsive. Cons It only works with AirBnb, Booking.com, and VRBO. At the moment, these are the only 3 channels I need, but it could be an issue in future or with other properties. But everything else worked well and I don't plan on needing other channels. Review Source CD Chuong D. owner Real Estate Used the software for: Less than 6 months ### "IGMS - short term rental software" May 26, 2025 5.0 My overall experience with IGMS was excellent. The customer support term is very responsive and was instrumental in the set up. Pros IGMS is an excellent platform for managing my short term rentals. It has the ability to sync my booking calendar for AIRBNB, VRBO, and Booking.com preventing double bookings. I has also made messaging my guest easier because I can do it from the software regardless of which booking engine I am using. I would recommend it to anyone looking to start a short term rental business or even anyone managing just one STR property. Cons I had some difficulties setting up VRBO and Booking.com in the IGMS software, but their customers service was excellent and got me through the process. Review Source AM Alessandro M. Gerente Government Administration Used the software for: 1-2 years ### "Ideal para escalar tu operación de renta vacacional" June 13, 2025 5.0 Estoy muy contento con los resultados que he tenido usando iGMS. He podido expandir mi operación y tener más propiedades activas sin contratar personal extra. El sistema me permite ahorrar tiempo y evitar errores. Pros Puedo gestionar todas mis propiedades desde una sola plataforma, lo cual es una gran ventaja. Los informes financieros también son muy útiles para tener una visión clara de mis ingresos y ocupación. Cons Sería ideal que pudieran integrarse con más métodos de pago en Latinoamérica, como Mercado Pago. Aun así, se puede operar sin problemas. Review Source FB Felicia B. Owner Hospitality Used the software for: Less than 6 months ### "IGMS review" February 5, 2025 4.0 They have been very responsive and the training was great. The platform can be confusing because theres alot to know but after the run through we got the hang of it. Pros all platforms in one place, connected to pricelabs Cons theres been issues with connecting our VRBO account. We would love if there was a feature for one night bookings to be more expensive than 2 or more nights Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS IGMS was higher rated and seemed a bit more seamless of a transition Review Source DM Daniel M. Owner Information Technology and Services Used the software for: Less than 6 months ### "Good Productivity Tool" October 2, 2024 4.0 I has been very usefull, it has reduced the time I wasted on simple things such as coordinating cleanning and sending standard messages. However it has a huge potential and I hope it keeps on evolving Pros Customer Support, Automated Features such as Cleanner Tasks and Airbnb auto reply Cons Lacking Whatsapp Integration, poor dashboard and statistics, payments alternatives for direct booking Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing iGMS Reviews on youtube and internet search basically Review Source Response from iGMS November 4, 2024 Hi Daniel, Thank you for your review! We're glad to hear that iGMS has been useful in reducing the time you spend on coordinating cleaning and on message automation. That’s exactly the goal of our platform: to put your daily operations on autopilot while you focus on growing your business. Here at iGMS, we have a dedicated team of developers who are always working on updates, new implementations, and enhancements to improve the user experience. We’re pleased to let you know that we’re currently addressing the points you mentioned. Soon, we will be releasing a new dashboard with improved statistics. Regarding WhatsApp integration and direct booking payment options, we are continuously striving for improvement and will keep you updated as we make progress. If you have any further questions or suggestions, we’re always here for you at support@igms.com KL Kristell L. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Una buena herramiental para anfitriones ocupados" June 13, 2025 5.0 iGMS me ha ayudado a organizar todo mi negocio de alquiler vacacional. Antes tenía que estar pegada al celular para responder mensajes y coordinar limpiezas, pero ahora todo se automatiza. El tiempo que ahorro es increíble y puedo enfocarme en hacer crecer mi negocio. Pros La automatización de mensajes, sincronización de calendarios, integración con múltiples plataformas. Cons La aplicación móvil funciona bien para lo básico, pero sería ideal contar con todas las funciones disponibles ahí, como acceso a reportes o constructor de paginas web, uno quiere hacer todo en el celular. Review Source JV John V. Owner Real Estate Used the software for: Less than 6 months ### "Rental program " May 16, 2025 5.0 Great support from \[sensitive content hidden\] during onboarding and follow up calls Pros The program system works. The support is excellent and install worked out great Cons It took some time to get it all figured out and live but it was worth the effort Review Source ML Maurey L. Owner and Property Manager Hospitality Used the software for: Less than 6 months ### "iGMS rocks!" March 12, 2025 5.0 It's been great, especially when paired with a pricing app like DPGO. Pros Having everything all in one place. It's nice that I don't have to manage the property on 2 different platforms and that I can coordinate with our cleaners through iGMS. Cons Sometimes things are not the most intuitive to find. Review Source CEM Cesar Efrain M. Director Warehousing Used the software for: Less than 6 months ### "The Best Software" October 2, 2024 5.0 Me cambió la vida y le definición del concepto de alquiler vacacional. Pros El mejor siftware para rentas vacacionales. Cons La facilidad de manejo y de integracion con las diferentes OTAs. Review Source Response from iGMS November 4, 2024 Hola César, ¡Muchas gracias por tu comentario! Me encanta saber que estás muy satisfecho con iGMS y nuestro servicio. Es genial escuchar que nuestra plataforma ha facilitado la gestión y la integración con diferentes OTAs, y que ha cambiado tu perspectiva sobre el alquiler vacacional. Estamos aquí para apoyarte en tu crecimiento y éxito continuo. Si tienes más preguntas o necesitas ayuda, no dudes en contactarnos. LM Leila M. Owner Real Estate Used the software for: Less than 6 months ### "Easy Product " March 12, 2025 5.0 Pros Simple to use, all in one system, easy to learn and implement Cons My first product I have used in this industry, so I can't compare it to others, but so far support has been great and its been an easy system to start using Review Source AW Andrew W. Concierge/Host Real Estate Used the software for: 2+ years ### "IGMS- Soild software for startup vacation/co hosts" May 18, 2023 5.0 Overall, I am a happy with igms and will continue to use them. Pros Free for those that are just starting out. Once you develop your business you then can add the pro features. This was critical for startup businesses as you if you don't have that much money to invest. I am now loyal to IGMS and they have been upgrading features consistently. Cons There are some app glitches that can be annoying to deal with and it takes to long to load the app each time. But if you bring this glitch to IGMS team developers they seem to fix in a timely manner.Also the billing is a bit confusing. there is no bill history like most online business you use. you have to search your email for your invoices. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing iGMS They offered a free version to learn about the product before I had to pay. There is a big learning curve with channel management software. Review Source Response from iGMS May 25, 2023 Dear Andrew, Thank you for your positive review of iGMS. We're delighted to hear that you're happy with our software and plan to continue using it. We truly appreciate your feedback, and we apologize for any inconvenience caused. Our dedicated development team is committed to resolving these issues promptly, and we appreciate your patience and cooperation in reporting them. We understand your concern about the app loading time, and we're actively working on optimizing our software's performance to ensure a faster and smoother experience for you. Regarding billing, we apologize for any confusion caused by the lack of a bill history feature. We're actively working on enhancing our billing system for a more user-friendly experience. We're glad that our free version helped you as a startup, allowing you to familiarize yourself with our product before committing to a paid plan. We aim to provide a user-friendly experience along with our free resources and support to assist you with the learning curve of channel management software. Thank you for choosing iGMS. We value your feedback and are dedicated to continually improving our software to meet your needs. If you have any further suggestions or concerns, please feel free to reach out to our support team. TS Taylor S. Owner Real Estate Used the software for: 6-12 months ### "Helpful for housekeeping, but definitely not perfect. " May 3, 2023 4.0 Overall, it's worth using the software to manage the cleaners and tasks. But there is definitely room for improvement. Pros Task management for cleaners is my favourite feature and why I choose this software. Automatic airbnb reviews are very helpful too. Reports for monthly income and expenses is also a nice feature. Cons The app can be very slow to open on your phone and glitch out at times. Faster to open the airbnb app and respond to messages that way often. The property editor page isn't layed out in the most functional way. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing iGMS Tasks were simple to use and schedule. Review Source Response from iGMS May 15, 2023 Hello Taylor, Thank you for taking the time to share your feedback about iGMS. We are glad to hear that you find our task management for cleaners feature to be your favorite and that our automatic Airbnb reviews and monthly income and expense reports are also helpful to you. We apologize for any inconvenience you may have experienced with our mobile app being slow to open and glitching at times. We understand that this can be frustrating and we are working to improve the performance and stability of our app. We appreciate your patience and understanding in this matter. We also appreciate your feedback regarding the layout of the property editor page. We are constantly working to improve our platform and will take your feedback into account as we continue to develop and refine our software. Thank you for choosing iGMS as your property management solution. We are committed to providing the best possible experience for our users and appreciate your business and feedback. Similar Products Featured