# CxEngage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CxEngage the right Video Conferencing solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157026/Lifesize/reviews --- CxEngage 4.4 (91) [View alternatives](https://www.capterra.com/p/157026/Lifesize/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CxEngage Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews BS Bryan S MgrHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lifesize is good option for basic meeting needs“ September 23, 2024 MH Mary H Communications and Marketing ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The screen casting capabilities don't always work and the interface isn't the best.“ December 10, 2021 BS Bryan S MgrHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lifesize is easy to use for standard and simple meetings.“ September 23, 2024 MP Mary P Physician assistantHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Sometimes have had issues calling in to join a meeting. When used to communicate with large groups, it was difficult when those in the meeting would talk over the host.“ October 9, 2020 MH Mary H Communications and Marketing ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “We have a camera in our conference rooms, so it has been a great way to collaborate with our other offices and employees who are not at the office.“ December 10, 2021 Brandon C Press AssistantInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It's not as popular as Skype so it's not widely used or known.“ April 9, 2021 MH Mary H Communications and Marketing ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “We were able to easily communicate with our team while working from home.“ December 10, 2021 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison H. Sales Manager Computer Software Used the software for: 6-12 months ### "Great platform for interaction and contact management" March 13, 2025 5.0 By centralizing interactions on a single platform, we can provide faster and more personalized service that enhances the customer experience. CxEngage offers advanced analytics tools that allow us to measure our teams' performance, identify trends, and make data-driven decisions. Pros CxEngage enables interaction with customers through various channels, such as phone calls, emails, live chats, social media, and SMS. The platform uses artificial intelligence (AI) and automation to optimize workflows. Cons The platform has no notable drawbacks to mention. Review Source Travis B. Communications Manager Industrial Automation Used the software for: 2+ years ### "Overall, Lifesize provides a robust, high-quality enterprise video conferencing experience. " July 16, 2018 4.0 Pros Lifesize does a great job integrating video from just about every platform imaginable, including Windows, Android, iOS and MacOS, dedicated hardware, and browser-based access. Lifesize also provides a better video conferencing experience than some of its competitors by having a people-first approach by better utilizing and maximizing available screen real estate, regardless of what kind of device you are calling in from. The video quality from Lifesize systems is generally higher-quality and more stable than offerings such as Skype, assuming you have a decent connection. Cons The Windows client taxes even well-power laptops, especially when the user is presenting content, leading to poor performance of the app from time to time. It would also be nice to see the chat functionality gain some maturity in terms of feature set, such as support for rich text, images, etc. If the chat functionality was stronger, we wouldn't need to use Slack in addition to Lifesize. Similarly, we have recently started using the streaming functionality in Lifesize for hosting webinars with customers. While it is a nice value-add and is super affordable for what you get, it again lacks some functionality and polish compared to more mature options. Review Source VR Verified Reviewer Manager of WebForms Fulfillment Implementation Information Technology and Services Used the software for: 2+ years ### "Average video calling software" January 18, 2019 3.0 While Lifesize isn't perfect, it meets the majority of needs for video conferencing. It also receives regular updates which notably increase performance and ease-of-use. Overall, a good system. Pros When it works, it works very well for the basic need of video calling. Person to person calling is very easy and as long as the internet connection is strong, there is little buffering. Picture and audio is clear. Interface on both desktop and mobile are fairly straight forward but you're left with a sense that you could be using the applications much more effectively. If set up for Room Systems, calling into a conference room is straightforward and works pretty well with the Lifesize physical hardware. Cons Managing "Meetings" (meeting rooms) can be a through the interface. If not actively managed, Meetings can quickly pile up and you're left with a list of dozens or hundreds of inactive rooms that will not be deleted. This creates clutter and forces the need to actively manage it. Meetings are also identified by both the name as well as an ID. Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email. The hardware, while mostly good, suffers from a slow interface and an extremely long reboot time. If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize. Review Source Miguel D. IT Manager Used the software for: 2+ years ### "Great hardware and a simple UI" July 10, 2018 5.0 We managed to have meetings right away without hesitation , this give us tremendus abilities to adapt our business to make changes on the fly and keeps all the team on the same page. Pros These are very simple to use, anyone can just sit in front of a codec and make a video call with just a couple of touch on the touch screen and there you go on an active call with any peer Cons they are quite expensive hardware, but they worth it, as they are very robust. we have already purchased 7 codecs from models icon 400 and 600 units witch by the way they have the option to have 2 screens at the time. Review Source Dave K. Director of IT Law Practice Used the software for: 2+ years ### "Life size Video Conference" July 17, 2018 4.0 We hold weekly internal meetings and the eas of use allows any of our user base to setup and join a meeting Pros Easy to use. Available on multiple platforms and mobile devices. Easy to setup meeting rooms. Can invite remote users, alll they need is a browser and a camera if they want to send video Cons No recording included by default. The system doesn't come with the ability to record your video conferencing. This feature is extra. I would like to see this included in the basic package Review Source Camila L. Marketing Manager Used the software for: 1-2 years ### "Decent tool when it works, good for product demos and conf calls" March 14, 2018 4.0 Pros Audio and video quality is great, there are no delays or drop offs. Ability to access it from the browser/web app is a bonus. Cons It's a bit painful to get it to work sometimes. Even using the browser version, I've had heaps of issues with logging in, it won't accept my login or password, I'd have to reset it many times and it still wouldn't work. This has happened at least 10 times in the past few months. I have had to reschedule meetings because I wasn't able to get it resolved in time through the support team. Review Source Ryan S. Project Coordinator Food & Beverages Used the software for: 1-2 years ### "Powerful but Not Easiest to Use" September 15, 2018 4.0 Lifesize makes setting up meetings between colleagues \*and\* customers very simple. There's a little bit of a learning curve in using it, but once you are past it, the strengths far outweigh any shortcomings. Pros Love the one-button "Join a Meeting" functionality of the Lifesize base unit, screen-sharing is fast and simple, scheduling meetings is done in a snap. Cons Customers frequently complain about the screen-share video quality as well as the size of the initial Lifesize download. Review Source Michael C. Customer Service Specialist L2 Internet Used the software for: 2+ years ### "Easy to use!" November 1, 2018 4.0 Pros Easy to use interface Great Mac and mobile clients Good integration with various hardware A/V options, great for conference room setups. Cons It can be a bit resource intensive at times, but otherwise no problems. Review Source Tugce K. Software Developer Telecommunications Used the software for: Less than 6 months ### "Good Alternative For Conferencing" February 21, 2020 4.0 To describe it general, it is easy to use as well as setup and support. Supports lots of platform which make it flexible . The quality of video and sound acceptable, but sometimes it becomes very hard to understand Pros Easy to use and easy to setup. It has flexibility use almost every platform which has some benefits over other products. Cons It is expensive and video quality sometimes become really awful. Trial is limited so it could have some trial days and after that if all satisfied contract will be extended. Review Source Arthur S. IT Manager Construction Used the software for: 1-2 years ### "My experience is that this is one of the most professional videochats however I think its much 4 us" July 10, 2018 5.0 Our meetings are working out of three offices with Lifesize. Pros easy to use, quality is good for video chat, there is a mobile app also so the software is portable. Cons more controls for IT to make adjustments. Cost is another issue the cost of this setup was very expensive. Review Source MC Michael C. Technology Support Engineer Financial Services Used the software for: 2+ years ### "Great Company and Video Conferencing Solution" November 5, 2018 5.0 We have been doing business with Lifesize hardware and products for close to ten years. They have been responsive and willing to assist with any problems. Their sales team is flexible for individual company needs. I consider Lifesize a perfect size company for providing responsive competitive offerings, without being a red tape mess to deal with for software requests, billing, sales, etc. Pros It is very easy to use. You can tell someone is leading the development team that values "cutting friction points". Where one software has three pop ups to do the same task, Lifesize seems to complete it in one or two. They create this easy to use interface while keeping security in mind in the background. My users love the software. Cons It would be nice if it had some of the screen controlling features that other meeting software has. Review Source OG Ori G. IT Operations Internet Used the software for: 6-12 months ### "What a view!" April 5, 2019 5.0 It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business. Pros Create meeting rooms with the top of the notch hardware from Lifesize! Amazing quality of High Definition cameras and phones, working together flawlessly. Easy to use, easy to setup, works great with my PBX / SIP protocol. It's not a must to install the client on your PC, it has a web client inside your browser :-) Manage your global organization from the cloud! Cons There are hiccups sometimes but it is usually due to internet issues. Should be operated with cable and not wireless. Review Source JA Johannes A. Videoconferencing & Broadcasting Administrator Information Technology and Services Used the software for: 1-2 years ### "LS ViCos are having a very good quality and featureset, but the endpoints are not easy to use." July 10, 2018 4.0 Recording & Livestreaming is possible and you can join with nearly every device to classical h.323- & SIP-conferences. We had one huge success by hosting one session for our management board via LifeSize Cloud instead of using the system the conference host (european union) offered us, which was not multicompatible. Pros LS Software clients are easy to use, especially in comparision to the hardware endpoints. The LifeSize cloud client software makes it easy to join existing conferences or even call other users. The quality is so much better than WebRTC solutions like Google Hangouts or CISCO WebEx especially when it comes to screensharing. Cons It's not compatible to Google Hangouts, without 3rd party solutions. It would be great to have an option as a normal user, to see the link of the LifeSize cloud conferences to send a link to new spontaneous participants, so that they can join easily with the link. Review Source MB Martin B. IT Systems Manager Chemicals Used the software for: 2+ years ### "Video conferencing software/hardware at its best" February 10, 2020 5.0 love the whole idea of being able to quickly video chat with a client or collaborate with your fellow work associates Pros the ability to dial a life size conferencing system directly, being able to create virtual rooms and host meetings via audio/video, screen sharing as well. overall video quality is great depending on the camera system you choose too. Cons having to renewal the license or your conferencing system is useless, the hardware is a little overpriced as well. Review Source DL Darshan L. System Admin Used the software for: 2+ years ### "We had LifeSize for many years and not complains. We are running Cloud now." July 10, 2018 5.0 Great video conferencing Pros LifeSize Cloud! Great quality video conferencing. Integration of all the units into one Console and being able to manage easily Cons More options on interface to customize. More user friendly interface on the HD phones. Smaller base units for storage purposes. Review Source BA Barbara A. Recruiter Used the software for: 1-2 years ### "Clear video conferencing and phone calls via computer and lifesize units in meeting rooms" April 4, 2018 4.0 Pros You can set up private meeting rooms for repeat meetings, individualized meetings for specific interviews and use it to make calls without a meeting set. Clear crisp picture and ability to have multiple people and rooms join video conferences. Cons Expensive compared to other products available, difficult to delete meetings once they are set, the log can get backed up with meetings if it isn't maintained. Review Source MH Mary H. Communications and Marketing Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Lifesize is Great for Virtual Collaboration" December 10, 2021 4.0 Lifesize was critical in our shift to going virtual in the beginning of the pandemic. We were able to easily communicate with our team while working from home. I would also recommend this for in-office camera and meeting services as the cameras and microphones are great for office to office communications. Pros We have a camera in our conference rooms, so it has been a great way to collaborate with our other offices and employees who are not at the office. Cons The screen casting capabilities don't always work and the interface isn't the best. Review Source JZ Joan Z. Interim Coordinator Religious Institutions Used the software for: 1-2 years ### "Lifesize Review by Joan " August 6, 2019 4.0 Overall this is a good app and program to use when dealing with multiple parties that are spread out over a large area. It is compatible with all computers. It also is more versatile than google hangouts because you don't have to have a Gmail account to use it. Pros I like how easy this is to use. I am a user of it and it is mostly used to do conference calls. We have people that we connect with all over Virginia and we are unable to met face to face. This app allows all of us to get on one call and discuss things. It is super easy to share a link with others. I like that you can also call by phone and not use the video if you are unable. One cool feature that I like is how the screen size changes based on who is speaking if there are multiple parties. Cons There isn't much that I don't like as a user. It is very easy to use and I have not had any issues with it since using it. Review Source GD Gerber D. Finance Manager Accounting Used the software for: 6-12 months ### "Good value for money" March 26, 2020 4.0 Easy to set up and use for quick meetings requiring screen sharing and multiple users Pros It is very easy to install and share the meeting links with other participants. The sounds quality is good and video is sufficient Cons The scheduling on the Outlook calendar is something to get used to. The video quality is not the best and the screen sharing can be a little slow on slower connections Review Source JG JULIEN G. IT MANAGER Computer Networking Used the software for: 6-12 months ### "LifeSize system is used to make some internal com. from Offices. For quick catchup to team meetings." July 23, 2018 4.0 Really simple to use even for non tech users. Presentation is fine, and users are not wasting to much time with setup. Pros Quite easy to use - Plug and play for presentation. Display is in good quality - quite reliable. Cons Product is quite expensive. Need to install a third part software - Not sure about any WebRTC possibility. No real possibility about cross platform (gotomeeting / join.Me / ect) Review Source JC John C. Sr. Voice Engineer Information Technology and Services Used the software for: 2+ years ### "Software is easy to use. Even our users with very limited technically experience can get it to work" March 13, 2018 5.0 Pros The ease of use is the best part of this software. It just works. I can easily connect with anybody on my team and easily get a meeting started with anybody. Cons I don't use the desktop app every week but it seems like there is an update for it every time I open it. I know these are helpful but if it could update when I'm not trying to use the software it would be great. Review Source PF Philippe F. IT Manager Used the software for: 2+ years ### "Easy to use" July 10, 2018 4.0 A time benefit Pros I really like the simplicity of the interface and the speed to reach another person. It's a great asset to the Lifesize interface for every employee to use this video conferencing software Cons I regret the recent disappearance on the Lifesize application of the meeting rooms. I hope this is only a bug that will be corrected in the near future. Review Source SH Samuel H. Service Coordinator Information Technology and Services Used the software for: 6-12 months ### "Lifesize Video Conferencing - VTC " December 6, 2019 4.0 We can have multiple people from different locations join the conference with different methods. The flexibility is great and we usually have pretty stable communication. I would recommend Lifesize, but I have heard our management is considering a cheaper option. Pros I like that each employee has their own account and we can join a conference via phone, PC or live in our conference room. We can present audio and video easily and consistently. Cons The main thing I do not like is we cannot save the picture in picture setting for our conference room. We have to be connected to the far end and then choose picture in picture. It costs us time and also kind of makes us look like we don;t know what we are doing. I personally have talked to Lifesize tech support and have not been able to figure out a better way. Review Source DK Denis K. vico admin Used the software for: 2+ years ### "nice, good quality, easy" July 16, 2018 5.0 Pros i like the quality and the easy use of the software. you can also just join without having a lifesize sorftware. Cons the price could be a litte cheaper if you buy more than 50 licenses. and there could be more access via API. Review Source MB Marcus B. Student Accounting Used the software for: I used a free trial ### "Great video conferencing tool. " October 23, 2018 3.0 Better communication Pros Lifesize is a great video conferencing tool. This is simple and easy to use. The least tech savvy people in our office don't have issues using it. Cons Lifesize is expensive if you aren't using the free demo version. In my opinion there are more cost effective products that do the same thing. 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