# CxEngage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CxEngage the right Video Conferencing solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157026/Lifesize/reviews --- CxEngage 4.4 (91) [View alternatives](https://www.capterra.com/p/157026/Lifesize/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CxEngage Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews BS Bryan S MgrHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lifesize is good option for basic meeting needs“ September 23, 2024 MH Mary H Communications and Marketing ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The screen casting capabilities don't always work and the interface isn't the best.“ December 10, 2021 BS Bryan S MgrHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Lifesize is easy to use for standard and simple meetings.“ September 23, 2024 Brandon C Press AssistantInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It's not as popular as Skype so it's not widely used or known.“ April 9, 2021 MH Mary H Communications and Marketing ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “We have a camera in our conference rooms, so it has been a great way to collaborate with our other offices and employees who are not at the office.“ December 10, 2021 MP Mary P Physician assistantHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Sometimes have had issues calling in to join a meeting. When used to communicate with large groups, it was difficult when those in the meeting would talk over the host.“ October 9, 2020 JA Jason A Lieutenant Law Enforcement, 201 - 500 employeesUsed the software for: 1-2 years. “We also regularly hold meetings which is a lifesaver for those who work swing and graveyard shifts.“ April 7, 2021 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison H. Sales Manager Computer Software Used the software for: 6-12 months ### "Great platform for interaction and contact management" March 13, 2025 5.0 By centralizing interactions on a single platform, we can provide faster and more personalized service that enhances the customer experience. CxEngage offers advanced analytics tools that allow us to measure our teams' performance, identify trends, and make data-driven decisions. Pros CxEngage enables interaction with customers through various channels, such as phone calls, emails, live chats, social media, and SMS. The platform uses artificial intelligence (AI) and automation to optimize workflows. Cons The platform has no notable drawbacks to mention. Review Source BS Bryan S. Mgr Hospital & Health Care Used the software for: 2+ years ### "LIfesize Web Conferencing " September 23, 2024 5.0 Lifesize is good option for basic meeting needs Pros Lifesize is easy to use for standard and simple meetings. Cons Lifesize is less secure than some competitors Review Source VR Verified Reviewer Manager of WebForms Fulfillment Implementation Information Technology and Services Used the software for: 2+ years ### "Average video calling software" January 18, 2019 3.0 While Lifesize isn't perfect, it meets the majority of needs for video conferencing. It also receives regular updates which notably increase performance and ease-of-use. Overall, a good system. Pros When it works, it works very well for the basic need of video calling. Person to person calling is very easy and as long as the internet connection is strong, there is little buffering. Picture and audio is clear. Interface on both desktop and mobile are fairly straight forward but you're left with a sense that you could be using the applications much more effectively. If set up for Room Systems, calling into a conference room is straightforward and works pretty well with the Lifesize physical hardware. Cons Managing "Meetings" (meeting rooms) can be a through the interface. If not actively managed, Meetings can quickly pile up and you're left with a list of dozens or hundreds of inactive rooms that will not be deleted. This creates clutter and forces the need to actively manage it. Meetings are also identified by both the name as well as an ID. Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email. The hardware, while mostly good, suffers from a slow interface and an extremely long reboot time. If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize. Review Source Travis B. Communications Manager Industrial Automation Used the software for: 2+ years ### "Overall, Lifesize provides a robust, high-quality enterprise video conferencing experience. " July 16, 2018 4.0 Pros Lifesize does a great job integrating video from just about every platform imaginable, including Windows, Android, iOS and MacOS, dedicated hardware, and browser-based access. Lifesize also provides a better video conferencing experience than some of its competitors by having a people-first approach by better utilizing and maximizing available screen real estate, regardless of what kind of device you are calling in from. The video quality from Lifesize systems is generally higher-quality and more stable than offerings such as Skype, assuming you have a decent connection. Cons The Windows client taxes even well-power laptops, especially when the user is presenting content, leading to poor performance of the app from time to time. It would also be nice to see the chat functionality gain some maturity in terms of feature set, such as support for rich text, images, etc. If the chat functionality was stronger, we wouldn't need to use Slack in addition to Lifesize. Similarly, we have recently started using the streaming functionality in Lifesize for hosting webinars with customers. While it is a nice value-add and is super affordable for what you get, it again lacks some functionality and polish compared to more mature options. Review Source Miguel D. IT Manager Used the software for: 2+ years ### "Great hardware and a simple UI" July 10, 2018 5.0 We managed to have meetings right away without hesitation , this give us tremendus abilities to adapt our business to make changes on the fly and keeps all the team on the same page. Pros These are very simple to use, anyone can just sit in front of a codec and make a video call with just a couple of touch on the touch screen and there you go on an active call with any peer Cons they are quite expensive hardware, but they worth it, as they are very robust. we have already purchased 7 codecs from models icon 400 and 600 units witch by the way they have the option to have 2 screens at the time. Review Source TJ Tiffany J. Business Admin Partner Entertainment Used the software for: 6-12 months ### "Glitches " July 7, 2020 3.0 It would be great if it did not pause so often. Pros The company that I work for currently uses Lifesize, it is easy to use but there tends to be a ton a glitches which is not great. Cons The program freezes often and that has caused an issue with many group calls, that is the major drawback with using it. Review Source Dave K. Director of IT Law Practice Used the software for: 2+ years ### "Life size Video Conference" July 17, 2018 4.0 We hold weekly internal meetings and the eas of use allows any of our user base to setup and join a meeting Pros Easy to use. Available on multiple platforms and mobile devices. Easy to setup meeting rooms. Can invite remote users, alll they need is a browser and a camera if they want to send video Cons No recording included by default. The system doesn't come with the ability to record your video conferencing. This feature is extra. I would like to see this included in the basic package Review Source Camila L. Marketing Manager Used the software for: 1-2 years ### "Decent tool when it works, good for product demos and conf calls" March 14, 2018 4.0 Pros Audio and video quality is great, there are no delays or drop offs. Ability to access it from the browser/web app is a bonus. Cons It's a bit painful to get it to work sometimes. Even using the browser version, I've had heaps of issues with logging in, it won't accept my login or password, I'd have to reset it many times and it still wouldn't work. This has happened at least 10 times in the past few months. I have had to reschedule meetings because I wasn't able to get it resolved in time through the support team. Review Source Ryan S. Project Coordinator Food & Beverages Used the software for: 1-2 years ### "Powerful but Not Easiest to Use" September 15, 2018 4.0 Lifesize makes setting up meetings between colleagues \*and\* customers very simple. There's a little bit of a learning curve in using it, but once you are past it, the strengths far outweigh any shortcomings. Pros Love the one-button "Join a Meeting" functionality of the Lifesize base unit, screen-sharing is fast and simple, scheduling meetings is done in a snap. Cons Customers frequently complain about the screen-share video quality as well as the size of the initial Lifesize download. Review Source Michael C. Customer Service Specialist L2 Internet Used the software for: 2+ years ### "Easy to use!" November 1, 2018 4.0 Pros Easy to use interface Great Mac and mobile clients Good integration with various hardware A/V options, great for conference room setups. Cons It can be a bit resource intensive at times, but otherwise no problems. Review Source LM Lucia M. HR Manager Management Consulting Used the software for: 1-2 years ### "Lifesize - Easy To Manage and Well Equipped" April 29, 2024 4.0 Pros Thanks to Lifesize, team communication, handling VoIP and online meetings has been smooth. Cons With Lifesize, it has been amazing and web conferencing is easy. No issues. Review Source AS Allie S. Director of Membership Non-Profit Organization Management Used the software for: 6-12 months ### "Only Okay" April 24, 2019 4.0 Overall, this service has been good for us to use. We have used it mainly for educational live videos. Pros There are a few functions that I really like about Lifesize. I like that you can download an app, or use a link to a webpage. Having the different options is good for users that we connect with so they can choose how to participate. If you're using it frequently the app is very useful and I find it much easier to use rather than the online platform. Creating a meeting, and a meeting link is very easy. I am able to quickly create it and send it out to those I want to participate. We are able to designate specific meeting "room numbers" for groups that consistently need a video conferencing option, for example board of directors. That meeting link and room number never changes, so that is helpful for consistency. I do like that you can share your presentation along with the live video of you. This has been great for us to offer education. Cons I have found the customer service to be less than helpful. It seems like too big of a corporation, or maybe outsourced help. Every time I contact them for help, it has never been resolved and their usual answer is "we need the person with the problem to contact us." We deal with people participating that are very busy and cannot take the time to call in to trouble shoot. I wish they could just give me the info to try to fix it on my own. We also seem to have had a few problems with participants not being able to hear the presentation, they are muted out for not apparent reason. Review Source OG Ori G. IT Operations Internet Used the software for: 6-12 months ### "What a view!" April 5, 2019 5.0 It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business. Pros Create meeting rooms with the top of the notch hardware from Lifesize! Amazing quality of High Definition cameras and phones, working together flawlessly. Easy to use, easy to setup, works great with my PBX / SIP protocol. It's not a must to install the client on your PC, it has a web client inside your browser :-) Manage your global organization from the cloud! Cons There are hiccups sometimes but it is usually due to internet issues. Should be operated with cable and not wireless. Review Source JA Johannes A. Videoconferencing & Broadcasting Administrator Information Technology and Services Used the software for: 1-2 years ### "LS ViCos are having a very good quality and featureset, but the endpoints are not easy to use." July 10, 2018 4.0 Recording & Livestreaming is possible and you can join with nearly every device to classical h.323- & SIP-conferences. We had one huge success by hosting one session for our management board via LifeSize Cloud instead of using the system the conference host (european union) offered us, which was not multicompatible. Pros LS Software clients are easy to use, especially in comparision to the hardware endpoints. The LifeSize cloud client software makes it easy to join existing conferences or even call other users. The quality is so much better than WebRTC solutions like Google Hangouts or CISCO WebEx especially when it comes to screensharing. Cons It's not compatible to Google Hangouts, without 3rd party solutions. It would be great to have an option as a normal user, to see the link of the LifeSize cloud conferences to send a link to new spontaneous participants, so that they can join easily with the link. Review Source MB Martin B. IT Systems Manager Chemicals Used the software for: 2+ years ### "Video conferencing software/hardware at its best" February 10, 2020 5.0 love the whole idea of being able to quickly video chat with a client or collaborate with your fellow work associates Pros the ability to dial a life size conferencing system directly, being able to create virtual rooms and host meetings via audio/video, screen sharing as well. overall video quality is great depending on the camera system you choose too. Cons having to renewal the license or your conferencing system is useless, the hardware is a little overpriced as well. Review Source DL Darshan L. System Admin Used the software for: 2+ years ### "We had LifeSize for many years and not complains. We are running Cloud now." July 10, 2018 5.0 Great video conferencing Pros LifeSize Cloud! Great quality video conferencing. Integration of all the units into one Console and being able to manage easily Cons More options on interface to customize. More user friendly interface on the HD phones. Smaller base units for storage purposes. Review Source GP Georg P. Director Business Engineering Infrastructure Aviation & Aerospace Used the software for: 2+ years ### "Cool, but expensive Tool" July 10, 2018 4.0 Pros Easy of use, stable, with physical room systems helps those systems us to travel less and get more productive in short time Cons The price for the product is too high, the licensing is not easy and finally, the product is not that much compatible as they promise Review Source AB AJ B. IT Health, Wellness and Fitness Used the software for: 2+ years ### "We use it for staff meetings and tele-medicine." July 10, 2018 4.0 Pros When working, the quality is amazing. I like that so many aspects are controllable through remotely. Cons It is not compatible with other agencies who use different equipment - and thus has limited use in our field. Review Source AD Andy D. Network Administrator Mental Health Care Used the software for: 1-2 years ### "Good quality and exceptional service" July 16, 2018 5.0 Most of our Doctor services are done via video conference and most of our crisis services are now done via video conference. Pros Being cloud based is a big plus for my company and the ability to assign licensing by user and not machine. Cons The UI is a little cumbersome, trying to teach a new user how to navigate around it for the fist time can be a chore. Review Source DC Derrick C. CIO Civil Engineering Used the software for: 2+ years ### "Excellent system that even the C-levels can use" July 19, 2018 5.0 Corporate wide travel went way down which is exactly what we were looking for in a product that has clean video and voice for a reasonable price. Pros The integration with the library of available conference rooms and users makes it very easy to use. the app for mobile devices works every time and still has full features for muting video and /or audio as needed. Cons "Needs" updates a little too frequently. Would be nice if they rolled out patches less frequently unless there is a security concern. Review Source JG JULIEN G. IT MANAGER Computer Networking Used the software for: 6-12 months ### "LifeSize system is used to make some internal com. from Offices. For quick catchup to team meetings." July 23, 2018 4.0 Really simple to use even for non tech users. Presentation is fine, and users are not wasting to much time with setup. Pros Quite easy to use - Plug and play for presentation. Display is in good quality - quite reliable. Cons Product is quite expensive. Need to install a third part software - Not sure about any WebRTC possibility. No real possibility about cross platform (gotomeeting / join.Me / ect) Review Source VR Verified Reviewer Dy. Manager Telecommunications Used the software for: 1-2 years ### "Gets work done, but nothing more fancy for video conferencing" August 1, 2019 3.0 Pros We use it to connect with our dedicated Video conferencing lines and systems. The sound and video quality is good. Cons The audio link is lost in long meetings. We need to disconnect and reconnect. There is no warning or pop up message shown and you have to wonder if you are disconnected. Review Source VR Verified Reviewer Member Experience Specialist Retail Used the software for: I used a free trial ### "Very simple to use. Easy to schedule meetings." September 12, 2018 5.0 We get to see some other colleagues who leave far away on a multiple-way call, which is great. Pros I really liked how our team was able to program a call and we were all able to get there without complications. Cons I couldn't find cons I could relate. Maybe I can say that you can find most of its features on other apps that don't require to be paid, but to get this level of service I can't say that actually can be a complaint. Review Source KE Kaitlyn E. PM Construction Used the software for: 1-2 years ### "Good video collaboration software" September 6, 2019 4.0 Pros I like the video feature, screen share - overall generally good video conference software. Cons I wish there were ways to save your login preferences and drop down select what rooms you want to join so you don't need to hard type each time. Review Source VR Verified Reviewer Survey Technician Construction Used the software for: Less than 6 months ### "Face to face quality" April 9, 2020 5.0 Meeting I'm involved in using Lifesize are always efficient with no technical issues that waste time. Pros Lifesize is Great for big meetings or small meetings. The hardware and software are easy to operate. Cons Lifesize setup is a little intimidating, but their customer service is very willing and able to help. Review Source Similar Products Featured