# Page 7 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is HQ Rental Software the right Car Rental solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews --- HQ Rental Software 4.9 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of HQ Rental Software ## Showing most helpful reviews Showing 151-175 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Dane L. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "HQ Rental Software Review" August 16, 2023 5.0 Overall experience was good. \[sensitive content hidden\] was great helping us configure the system and learning how to best utilize the software. Pros Fairly simple process for rental customers/end users. Our business cares most about keeping things clear for our customers as well as our team members. Cons As a company with multiple rental locations throughout the US we would love for there to be more consolidation tools where we do not need to have multiple pages for renters in different locations. One drop down or search option for renters that then brings up the vehicles available for their desired rental zone. Review Source DH Darryl H. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The improvement center. " September 20, 2023 5.0 Awesome. Pros The ability to book guests with no problem. Cons I have no regrets. This is the best software available for my needs. Review Source RH Richard H. Owner Retail Used the software for: 6-12 months ### "\[sensitive content hidden\] Product Review" January 19, 2024 5.0 \[sensitive content hidden\] Was hands down the best part of HQ Rental. She makes the process super easy with onboarding and always makes herself available to answer any questions I may have. She needs a raise in pay. Pros \[sensitive content hidden\] Was hands down the best part of HQ Rental. She makes the process super easy with onboarding and always makes herself available to answer any questions I may have. She needs a raise in pay. Cons Can’t manage settings from the app or make adjustments to reservations Review Source PC Pablo C. CFO Consumer Services Used the software for: Less than 6 months ### "Great Product" May 29, 2024 5.0 Great. Special thanks to \[sensitive content hidden\] that help us through the whole process Pros Easy to use. Great Customer Service. Quick respond from members. Cons None so far. I believe it is a very friendly environment. Review Source JH Jamaica H. Operations Manager Hospitality Used the software for: Less than 6 months ### "Very Happy with HQ Rental!" October 24, 2023 5.0 We now have a seamless online booking platform. No more manually emailing quotes, and manually creating bookings! Customers can now book online, pay online, and upload their documents too. Pros The migration team was excellent, made the move from previous software to HQ as easy as possible. Always responded in a timely manner. Software is easy to use and so customizable. Cons Integrating our Payment Gateway was difficult and took weeks. We could have used more support, information, and assistance to get connected with the correct Payment Gateway. Authorize.net ended up being the one that worked in the USVI. Alternatives considered [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Reason for choosing HQ Rental Software Best software and for competitive price. Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) They had terrible Support service, weak reporting, and their prices kept going up! Review Source KW Kolby W. CEO Automotive Used the software for: Less than 6 months ### "Great Software" May 30, 2024 5.0 Pros The onboarding team communication was amazing. Cons There is nothing we don't like about the software. Review Source AK Athena K. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best rental software out there hands down!" July 23, 2022 5.0 They went above and beyond! I've had such a great experience from the initial sales call to the onboarding proccess. Pros I've been using a different rental software for the past year that lacked so many features that HQ has. Before starting with HQ I made many trial accounts with their cheaper competitors. I found that the competition doesn't have all the features and capabilities as . It has literally everything you need for your rental car business. At first I was overwhelmed by the customizability and endless features. But I was assigned an onboarding specialist \[SENSITIVE CONTENT\] who helped me the first few weeks. She got on several calls with me and emailed me back and forth everyday for two weeks. I feel like an expert now with the software. Also anytime I make a support ticket I get an extremely fast response. I'm so happy I switched to HQ Rental Software and I wish I did sooner. Cons At this moment there is nothing I think that needs improvement. Review Source DP Dawid P. DOO Automotive Used the software for: Less than 6 months ### "Overall review" April 26, 2020 4.0 Very good software with perfect customer service almost all of my requests were very quickly resolved. Although the system setup is a bit complicated it allows for very personal customization for your needs. Staff is very helpful and always tries to help as quickly and as efficiently as possible. Pros Smooth customizable and very clear both the system functions and interface. Multilanguage options with possibility of designing different contracts for each language. Fast and reliable web access. A variety of user permissions. Mobile app with regular updates. Cons Lack of multiply rate plans. Car mapping for vehicle damages seems like a work in progress. Online customer signature is available only with external software. No possibility to add a Maintenance appliance by Vehicle Model The calendar could be more customizable and clear visually. A variatyof reports with customization options. Switched from [Rental Car Manager](https://www.capterra.com/p/92385/Rental-Car-Manager/) Old solutions with very little updates and improvements. Some changes/updates were promised few years ago and never kept. Slow customer support. In two years around 3 times software was offline for a few hours and there was no possibility to get an instant fix, I was unable to contact customer service. Review Source JD Jennifer D. Owner Automotive Used the software for: 6-12 months ### "Review of HQ by a Campervan Rental Company" October 28, 2020 4.0 Quoting, booking, pickup and return paperwork, customer emails etc Pros Ease of use and integration with our existing website and processes. It has successfully taken over the work of one administrative employee and made our pricing and booking info that much more accessible to our customers. Cons Some of the naming/setup of the options/paperwork can be not as straight forward as one would think - however thanks to customer service we have been able to get the most out of the product. Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing HQ Rental Software Better fit for our business needs Review Source jC jonnathan C. ceo Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "good product price value" April 12, 2024 4.0 Pros it is a very complete software, module fleet excellent can take picture pick and return car. Cons security breach APP phone software - desk-to access sensitive administrative information, very basic reports in general. Alternatives considered [Renteon](https://www.capterra.com/p/194005/Renteon/)[TSD RENTAL](https://www.capterra.com/p/92381/TSD-RENTAL/) Review Source Ercylio O. Director of Operations Retail Used the software for: 6-12 months ### "Excellent Software for the Vehicle Rentals" October 9, 2019 5.0 With the business problems we had, we were looking for a solution that would allow us to manage internal and external fleet use. The Support team at HQ is outstanding and they really are "solution Mode" Folks. Pros \- Ease of rate setup - Ease to embed on website template - good pricing structure -flexible workflow Cons \- poor on Parking fines management. - Poor on Checkout and Checking procedures. Alternatives considered [Wheels Car Rental](https://www.capterra.com/p/141312/Wheels-Car-Rental/) Reason for choosing HQ Rental Software completely adaptable to our needs Review Source AL Anelya L. Manager Automotive Used the software for: Less than 6 months ### "Great tool for car rental " March 12, 2024 5.0 The overall experience is excellent. The team is very responsive. Pros The car rental software offered by Hq has significantly streamlined our operations. Its intuitive interface simplifies the booking process for customers, while the backend management tools make it easy for our team to track reservations, manage vehicle inventory, and generate reports. With its user-friendly design and robust features, Hq's car rental software is a valuable asset for any rental business looking to improve efficiency and customer satisfaction. Highly recommended. Cons The least that I liked is that the company did not offer a discount. Review Source LB Lisa B. Manager/owne Automotive Used the software for: 6-12 months ### "HQ Rental Software is next level!" March 16, 2023 5.0 My experience with has been only positive! All my questions are answered as they come up, and \[sensitive content hidden\] and his team are knowledgeable and courteous! Pros \[sensitive content hidden\] and the team have helped my business excel and branch out from peer to peer car sharing to my own business. They reserved independently through my website that includes this . Cons I guess I would like more automation so that I can change the rates easily as the market fluctuates Review Source SS Sohail S. COO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Service!" December 14, 2023 5.0 Pros The support I have received from has been amazing, they have guided me through every step and have been very helpful. The use of the application is very easy to understand and navigate. Cons none, I like everything about it so far. Review Source PD Patrick D. Owner / director Automotive Used the software for: 1-2 years ### "I am very happy with HQ Rental Software" November 4, 2021 5.0 Perfect. Great help. Nice product. Love it. Realy Pros Ones you known the product it is very easy and realy a very good overall view and control over your bisnis Cons If you don't know how to use is is very hard Reason for choosing HQ Rental Software We are growing and we have to grow with it. And this is the way. Now every one where ever they are can use it. All togeter. Review Source MM Maurice M. CEO Automotive Used the software for: Less than 6 months ### "Fantastic Customer support " April 17, 2023 5.0 Pros Pretty much everything , ease of use, customer support especially\[sensitive content hidden\], she is so helpful and knows her job inside out. She is a real asset to your team. Cons Stripe take too long to send payments to my account.One word FANTASTIC Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing HQ Rental Software Ease of use and excellent presentation by \[sensitive content hidden\] Review Source AD Alces D. Director Hospitality Used the software for: 6-12 months ### "excellent job HQ" March 14, 2024 5.0 Pros the expertise of my representative \[sensitive content hidden\] Cons It is difficult to say what is the least satisfaction with HQ since the overall service is excellent. simply wish that HQ could process customer's payment too. Review Source BE Bjorn E. Managing Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "HQ Rental Software Review" April 30, 2021 5.0 Very satisfied Pros That our clients can make their own quotes That everything is in 1 place Cons In the beginning it was a time phase to get used to the system. But when we found all items, the pieces of the puzzle fell in place. No Freshbooks accounting software integration yet. Reason for choosing HQ Rental Software Cause is a dedicated software for rental of cars and trucks! And we don't want to pay per ride for software. 1 monthly or yearly fee. Local company in Curacao is always a plus for us. Review Source SM Sam M. Operations Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great affordable product for small companies. " December 8, 2023 5.0 Pros The customer service has been absolutely fantastic in setting us up. \[sensitive content hidden\] did and amazing job and very happy with the product to date. Cons Fleet management could be better and easier to use Review Source IA Irene A. Operaciones Automotive Used the software for: 2+ years ### "Excelente servicio " November 29, 2022 5.0 Han sido excelentes, cada vez que necesito agregar algo me ayudan rápidamente, todo son muy amables. Pros Es de fácil uso y practico, me parece fácil de usar Cons Estoy muy complacida con todo, han sido excelentes Review Source LB Luiz B. CEO Automotive Used the software for: Less than 6 months ### "Great Support " June 23, 2023 5.0 Lucas Coppola has been a great supporter, making the setup easy. Pros HQ its very friendly software . Many importante features, and good dashboards. Cons So far HQ software have been a great software. Switched from [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Bad support Review Source David H. Asset Lite Automotive Used the software for: Less than 6 months ### "Very flexible and mordern platform, superior customer support" April 26, 2018 5.0 Most of our daily work is now automated, we save a lot of time and manpower! This means we can scale up our business at no cost. Pros \- customer support (24h) - they do everything to match your demands - modern, state-of-the-art software - price/value you get a lot for your money - they support you beyond the purchase We're really happy about our choice as we never experienced such a great support with any other software we tested - and believe me we had several trial accounts. But what's the biggest plus: They we're able to fully customize the software for our requirements - and they still do. Cons As we're in the German market, we needed to translate a lot manually - and there are still some flaws we need to tackle. Furthermore you should be prepared to spend some time with the software, to fully undestand it as they built in so many features. Review Source Response from HQ Rental Software April 29, 2018 Thanks David, we're happy to be of help! JO Justin O. VP of Design Information Technology and Services Used the software for: Less than 6 months ### "Great Product" January 3, 2023 5.0 \[SENSITIVE CONTENT\] were excellent at helping get us up and running quickly. Very friendly and expedited our request to hit the deadline. Pros It's pretty straightforward and much less clunky than other rental software I've used Cons UX/UI needs work; it's hard to find things and not as intuitive as possible. Switched from [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) They were awful and had very little room for customization. UI/UX was also abysmal. Review Source GN Giancarlo N. CEO Automotive Used the software for: 6-12 months ### "Support" July 21, 2023 5.0 Since I started using it 2 years ago, I always found it very easy to use and configure, it has everything a rent a car needs, a good product, value for money Pros the support that it gives you at the beginning of the purchase and how they help you in the configuration process is very good Cons nothing to say, the after sales service all is better Review Source KS Keith S. Director of Marketing Automotive Used the software for: Less than 6 months ### "\[sensitive content hidden\] and HQ rentals" July 27, 2023 5.0 It’s been an amazing experience. The team and \[sensitive content hidden\] were super helpful with setting it up and getting us on our way Pros The fleet management and ability to send invoices and handle all of our booking and contracts in one system is amazing. Cons The only thing is the integration with wix is a little wonky- we may consider switching to Wordpress Review Source