# Page 6 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is HQ Rental Software the right Car Rental solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews --- HQ Rental Software 4.9 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of HQ Rental Software ## Showing most helpful reviews Showing 126-150 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sarah S. Controller Automotive Used the software for: Less than 6 months ### "Ultra Car Rentals Inc." May 28, 2024 5.0 Amazing, the technical support has been great so far! Pros The technical support available. \[sensitive content hidden\] has been an amazing help with set up and following through. Cons Not much, just finding our way around the site. Review Source SH Sari H. Owner/Operations manager Hospitality Used the software for: Less than 6 months ### "HQ Rentals for the win!" September 21, 2023 5.0 Incredibly helpful staff, very responsive, straightforward and genuinely invested in helping our business succeed. Pros HQ Rentals has given our small business the tools to modernize and fine tune our entire process from beginning to end, even in rural Alaska! Cons I honestly haven't come across any cons yet Review Source MV Maureen V. Owner Aviation & Aerospace Used the software for: Less than 6 months ### "Amazing product!" October 19, 2023 5.0 It helps my business grow, also professionally. Pros It's the best software I think out there for a car rental. You offer fully online check ins and also the ability to manage driving licenses. It's possible to completely tailor it to what you need. Cons It's a bit hard to comprehend at first. There are so many configurables and features, this is makes you freeze a bit before you get comfortable using this. But the help of \[sensitive content hidden\] was so usefull to configure everything. Review Source JT Jimmy T. Director of Sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellence customer service" December 22, 2023 5.0 Excellent customer service and easy to use teh software Pros it's a friendly and easy ti navigate and make bookings. Cons I have not comments about it because I work very well with the software Review Source CE Chrishano E. Administrative Assistant Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Highly Recommended Product" July 26, 2023 5.0 Pros I enjoy the fact there is a digital approach for everything that can potentially be encountered physically with a rental car company's day-to-day operations. Cons I'm in The Bahamas so the online payment solutions options were limited to just two. Review Source RR Rodrigo R. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Marco Very Helpful." August 22, 2023 5.0 HQ rental is helping us be organized and keep contracts in one place. Keep track of past rentals and see our income. Pros The product is not easy to use with the app. You can’t make a reservation from the app it thinks you’re a client and not the owner. Cons Very difficult to use, too many integrations that aren’t really needed to run a car rental business. Which makes navigating through the system a bit difficult and understand how it works. Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/)[RentWorks](https://www.capterra.com/p/93323/RentWorks/) HQ had some integrations that were mentioned they provide and ended up being an add on that you have to pay extra for it. When the other softwares was already integrated. Review Source SH Sebastian H. MANAGER Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Onboarding with \[sensitive content hidden\]" December 5, 2023 5.0 Pros What I liked most about was the highly successful onboarding experience. \[sensitive content hidden\], in particular, was exceptionally attentive and provided me with personalized support throughout the entire process. The level of personalized attention made the onboarding not only smooth but also enjoyable. It's evident that the team at HQ Rental Software is committed to ensuring a positive and tailored experience for their users, and \[sensitive content hidden\] dedication further enhanced my overall impression of the software and the company. Cons Although my overall experience with was positive, if I had to point out a minor aspect that could be improved, it would be that it does not have the option for website creation. While this didn't significantly impact my overall satisfaction, incorporating this feature could further enhance the user experience. However, it's important to note that this is a constructive suggestion rather than a major concern, and I appreciate the team's ongoing efforts to continually improve their software. Review Source WB Wenly B. Owners Automotive Used the software for: Less than 6 months ### "My Success Manager is better than yours!" November 23, 2023 5.0 I love the system so far I am in the end of set up process. Pros Setting up process is pretty self-explanatory and easy to understand. Everything is in one place. Cons the threshold for tiers. first tier 1-10 vehicles. I feel a little low more 1-15. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/) Reason for choosing HQ Rental Software Free Trial played a major role. I love the set up and scenarios. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) This product fits my needs perfectly and much easier to understand and set up. Review Source BJ Bianca J. Reservations & Logistics Automotive Used the software for: Less than 6 months ### "Our person \[sensitive content hidden\] & HQ process - Tops!" October 20, 2023 5.0 Going digital. Less paperwork. Keeping track of our inventory and streaming the process. Our current system was very time consuming as we worked off excel sheets etc. Overall experience has really been excellent from first day of contact, everything went seamless, and you are all very well organized as well. \[sensitive content hidden\] is very attentive, easy to have meetings and conversations with as well. Super friendly and patient. Pros We have not had a chance to properly make use of the product at this stage as we are still busy with the setup process. We love all the features offered and are sure this will make our booking, vehicle handover and collection, payment etc. etc. super easy going forward. Cons The setup process was the least favourite part, as it takes a lot of time and effort, but it will be worth it... But the fact that you are very well organized with your excel sheets etc. did make this easy. Reason for choosing HQ Rental Software Both HQ and Navotar are very similar, but HQ had more features such as the inventory module and commissions partners and most importantly the fact that we could integrate our XERO accounting system. Review Source CS Cornell S. President Automotive Used the software for: Less than 6 months ### "HQ Car Rental" March 20, 2023 5.0 Very supportive and responsive customer service. Complexity exists because the software is very flexible to your business. It takes sometime to get familiar, but that’s part of what makes it so powerful. Pros HQ software is specifically made for car rental. I was using Checkfront and I was happy, but the additional features on HQ were critical. I was using a workaround to document mileage, inspection photos, etc.. With HQ, all of that critical info is part of the standard process and it’s documented on the contract. The app is great and streamlines the pick up/return process. Cons Additional percentage fee for using Stripe.No option for people to purchase gift certificates. Probably not used for most rental companies, but I need it for exotic rentals being purchased as gifts. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Check front didn’t allow equipment photos or uploaded documents to the reservation. Review Source GL Georgina L. Director Automotive Used the software for: Less than 6 months ### "moving into the 21st century" March 10, 2024 5.0 Very happy with the software which can be as simple as your like or as detailed as you like and can be set up to your preference. Pros The whole process is now automated for us, previously we were all manual. It worked out perfectly for us as it is easy to use and access thru the app for our agents delivering vehicles to resorts/hotels. bookings can be amended and changed with ease. Very versatile software. Cons We weren't able to add a payment gateway being a Pacific Island. Some of the functions are not available on the app. Very minor. Reason for choosing HQ Rental Software Was attracted to the product from the reviews and after a consultation was happy to proceed. Communication was excellent. Review Source JM Justin M. Rental Fleet Manager Automotive Used the software for: Less than 6 months ### "A Rental Software you can always count on" May 6, 2021 5.0 We have upped producibility, solved problems before they happen, prepared for the worst, and the best. HQ rentals makes problems disappear before they even happen! Pros This software is so user friendly and the team literally will go to all lengths to program and map anything you need. They have thought of everything! Cons This software has no issues at all! It is very adaptable and always easy to move around and customize. However, sometimes the customer service can be lacking in a timely manner, but they have improved that tremendously! Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/)[EZRentOut](https://www.capterra.com/p/134914/EZRentOut/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[TapGoods Event Rental Software](https://www.capterra.com/p/181841/TapGoods-PRO/) Reason for choosing HQ Rental Software HQ had the most adaptable and inclusive demo, there was no pressure and maximum help. The process from being interested in the product, to the time of set up was flawless! Switched from [TSD RENTAL](https://www.capterra.com/p/92381/TSD-RENTAL/) Their software lacked in many aspects, there were unable to quickly provide customer service and any time we needed to do something to adapt the software we were simply told it can not be done. Review Source AP Agustin P. COO Automotive Used the software for: 6-12 months ### "Reinventing AmeriDrive" January 30, 2021 5.0 We found HQ during a very difficult time for our company. Due to the COVID-19 effect, we had to reinvent ourselves, and thanks to HQ we were able to integrate new process as well to cut costs (beyond the software costs) by using their reporting and integration tools. Their software allowed us to optimize our resources and to identify problems faster than any other software that we ha used in the past. Without them, I am not sure that we could have gone through 2020, and all of it at a very reasonable price. I recommend everyone to try them, you will not regret it. Pros Very strong back end that has helped us to get a much better grip/control/view and understanding of our fleet performance and effectiveness. Very easy to use and implement. Their team is always open to adapt to our needs and not the other way around. All of this at a very reasonable price. We feel lucky that we found them. Cons Some it takes a little long to get an answer with problems, however, I see this as an easy fix. Alternatives considered [Clutch](https://www.capterra.com/p/178609/Clutch/) Reason for choosing HQ Rental Software better pricing, much stronger software Review Source AH Angelo H. owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great line-of-business software" April 23, 2024 4.0 Pros I love the fact that it's business for the car rental industry, and that shows in all the options. I think HQ rental is the industry standard. It works, and it works great. Cons HQ Rental has a lot of knobs that you can adjust, and you don't always know what every option does. Some options are explained in the knowledge base, others aren't. It could use like a big guide to explain the software in detail. I am not talking about documentation by techs to explain in three words what every setting does, but a real 'book like' document explaining concepts, philosophy behind the software, guiding you through sections, etc. Alternatives considered [RentSyst](https://www.capterra.com/p/192757/RentSyst/) Reason for choosing HQ Rental Software Because it just works and does what I want it to do. Review Source vA volkan A. manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "customer service is beyond expectations" January 11, 2024 5.0 after a horrible and long onboarding attempt with Rentall our experience with HQRental is beyond our expectations. Pros The level of customer service provided by \[sensitive content hidden\] is exceptional..It would take months to learn the system without their assistance and knowledge. They handled every issue we had during the onboarding process and customized anything we asked for. Cons very quick and easy onboarding process with unbelievable customer service Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Bad Customer Service Agents, Late Answers, Review Source SM Sindiswa M. Director Automotive Used the software for: Less than 6 months ### "Fantastic Experience!" July 18, 2023 5.0 Excellent Pros My success/relationship advisor \[sensitive content hidden\] is always available to answer my questions and guide me through the problem-solving process. The booking tool is easy to use and learn. The software helps me extend rentals without renters having to travel all the way to the branch, which was what they used to do. The manifest page helps me keep a pulse on which vehicles are due back, overdue or require maintenance. Cons I've just started using the system, whenever I have an issue \[sensitive content hidden\] is always available to assist, I haven't come across an issue worth mentioning. Reason for choosing HQ Rental Software The system seemed easy to use, and the features were exactly what we looking for, going from a paper based system of management to paperless, was a no-brainer. Review Source EG Elizabeth G. CEO Automotive Used the software for: Less than 6 months ### "smooth and detailed" June 30, 2023 5.0 It as a slow start but im happy and confident in using the platform. Pros I enjoy the capabilities to customize the HQ platform to my company needs. Cons We need videos that can help the set up process. I searched YouTube and found not so helpful links. The first couple of days using HQ I thought I made a huge mistake, it seemed very complicated. thankfully, \[sensitive content hidden\] was able to take my last minute appointments and emails to help me through the set up process. At first I was considering in canceling HQ and sticking with the fleet wire platform. Im super grateful for \[sensitive content hidden\] patience and willingness to help. Review Source BD Benjamin D. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "So far, so good" October 11, 2023 5.0 Pros We've only been on the system for a few weeks now, but the initial thoughts are great. The software is very powerful and has a lot of flexibility built in. We now have access to features that we never even knew existed. The support team also seems to be quick to respond and able to resolve issues in a timely manner. The onboarding process with \[sensitive content hidden\] went smoothly and we were able to tailor the system to our specific needs. Cons So far the hardest part for us has just been getting accustomed to the new system and the work flow. The software is highly customizable so it allows us to make the transition as seamless as possible. Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Lack of customer support and ability to quickly fix issues. Feature set was lacking. Review Source DM David M. CMO Automotive Used the software for: I used a free trial ### "What I think about HQ rentals " April 3, 2023 5.0 It is decent so far Pros I love the credit card invoicing. I was having trouble holding guest accountable when they damaged my vehicles which cost me thousands of dollars. I also like the help from the rep and how helpful and enthusiastic my rep \[sensitive content hidden\] was. It help simplify the process by a lot. Cons I don’t like how expensive it is. There are way too many unexplained tabs and the app is useless. Uploading photos for individual cars is very confusing. I don’t know if you upload for the class or the individual cars. I also don’t like how the sales reps try to force you into deals. But I got to give it to them they have hustle. Review Source ST Sergio T. System Manager Automotive Used the software for: 1-2 years ### "Excellent Technical Support" October 19, 2023 5.0 Pros It is a very educational and practical product to use. Cons At the moment the system works very well and I have no difficulties using it. Review Source RLS Roxana Lavinia S. Coordonator rent a car Leisure, Travel & Tourism Used the software for: I used a free trial ### "best experience" August 23, 2023 5.0 with the help of , we eliminated excess bureaucracy and optimized everything Pros the whole integration process was simple and fast; \[sensitive content hidden\] had a friendly but at the same time very professional attitude, so that everything went exceptionally well Cons I can't say that there is something specific that I don't like about ;I used the trial version so that the choice of this software was a decision that I made in full knowledge of the cause Alternatives considered [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Reason for choosing HQ Rental Software it was recommended to us by another companyfor the ease of the process Review Source OC Ohunwa C. President Automotive Used the software for: Less than 6 months ### "LOVE HQ RENTAL " April 23, 2024 5.0 Wonderful experience with \[sensitive content hidden\] our customer service representative. She was always there to answer questions and walk us through the process. Pros I love the easy payment method using stripe ,fleet vehicle maintaiance Cons We had to learn a new system, still some things i dont know but love the system so far Review Source DH Derrick H. CEO Consumer Services Used the software for: Less than 6 months ### "Great Software for Car Rental Companies!" February 14, 2023 5.0 The experience with has been very positive, their team has been extremely helpful during the implementation and configuration process and the system is able to meet almost all of our needs as a car rental company. Pros has all of the features that our business needs as a car rental company and is highly configurable to cater to our exact needs. Because it is a Wordpress plugin we are able to plug the booking engine directly into our website for a seamless experience. HQ's support team is very knowledgeable and responsive. Cons We use a third party supplemental insurance to offer to our clients during the booking process, it would be great if they were able to plug their API into the reservation process on the website to automate this process. Alternatives considered [HivePress](https://www.capterra.com/p/10003276/HivePress/)[circuly](https://www.capterra.com/p/211961/circuly/)[Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/)[VEVS Rental Software](https://www.capterra.com/p/248311/VEVS/) Reason for choosing HQ Rental Software had superior features, functionality, integrations and customizability compared to the competitors at a similar price point. Review Source SD Sam D. Manager Automotive Used the software for: Less than 6 months ### "Extremely Customizable and Great Quality" January 8, 2024 5.0 Excellent service all around, no pushy sales tactics and very helpful. Support is very quick and responsive. Our first two support tickets were cleared within 1-2 hours for a low priority request. Pros We can everything and anything that we set out to do in this software from reservations to reporting and management. Cons It is complicated to set up on your own but they offer excellent support if you want to have them do everything for you. They also have an amazing documentation for set up to assist you. Barely a con. Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Rentall support was awful, the service wouldn't work half the time and there were loads of errors and bugs. Review Source Rey D. IT Automotive Used the software for: Less than 6 months ### "Fantastic rollout and training process" September 28, 2023 5.0 Great experience. Pros The features, implementation and support were fantastic. Cons There was nothing I didn't like about HQ Rental Review Source