# Page 4 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is HQ Rental Software the right Car Rental solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews --- HQ Rental Software 4.9 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of HQ Rental Software ## Showing most helpful reviews Showing 76-100 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RE Rebekah E. Owner Consumer Services Used the software for: Less than 6 months ### "Great way to advance your company!" September 9, 2024 5.0 The overall experience has been positive. We are excited to move away from paperwork and be more electronic. Pros The system is user friendly, and the staff was very responsive in helping us understand and set up the program to fit our needs! Cons Some portions of the program are not able to be customized to our company, but we found ways to work around that. Review Source SC Sara C. Manager Automotive Used the software for: Less than 6 months ### "Excellent " October 7, 2024 5.0 It has been so easy, I'm satisfied with the service. Keep doing what you've been doing. The Rep,he's always available with my questions. Pros Easy to use, Very Friendly, It has everything Cons N/A. Review Source TM Telfer M. COO Automotive Used the software for: 6-12 months ### "Perfect software for managing rentals" August 23, 2024 5.0 Pros Makes things easy, and looks after everything to do with the rental business. Cons A few bugs, but they're generally very responsive and quick to fix them. Review Source JC James C. Owner International Trade and Development Used the software for: Less than 6 months ### "CEO, president " September 9, 2024 5.0 HQ team made a Willy Profesional did help you as you ask. I’m really grateful to change to this app and have people care about our business. Pros They have been a really patient with me help me through all the process until I get my website warning for the client to receive best weight on my car Cons Nothing to judge they have been really good. The application is safe and easy to use. Review Source jG jesus G. vendedor Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "felicidades Marco" September 25, 2024 5.0 desde que nos contactaron por primera vez la atencion a sido muy oportuna, y si tenemos una duda o alguna modificacion \[contenido sensible oculto\] responde muy rapido Pros lo amigable que es el sistema es muy intuitivo Cons al momento no emos detectado desventaja alguna Review Source PK Peter K. Self Employed Accounting Used the software for: Less than 6 months ### "Great Software Solution" August 9, 2024 5.0 Good service,\[sensitive content hidden\] is helping me very good Pros Its a good software,helped me a lot to grow my bussines Cons Calender too short and sometines it takes too long to update new rates and also when you book a vehicle it outs it into the grey line Review Source ER Erlin R. Owner Automotive Used the software for: 6-12 months ### "A satisfied customer" July 9, 2024 5.0 My overall experience is epic, they are on point with the answers and calls, I am 100% satisfied Pros What I like mostly about the HQ software is the customer service that you receive from the company. Cons To be hones there's nothing that i like least about the software Review Source HK Hashem K. Manager Automotive Used the software for: 2+ years ### "Simple and easy software " July 11, 2024 5.0 Pros I have been using the HQ system for my business for more than 3 years, i like the system so far it’s easy to deal with and you can set it up the way you want. Cons Easy interface and flexibility, the software is simple and easy to use Review Source BF Brooke F. Manager Retail Used the software for: 6-12 months ### "\[sensitive content hidden\] is so helpful!" June 25, 2024 5.0 Pros I enjoy getting to call in and I always receive help! \[sensitive content hidden\] is very helpful and always answers my questions quickly and conveniently. Cons I do not have a con about HQ. Everyone has been helpful! Review Source YM Yoel M. Owner Airlines/Aviation Used the software for: Less than 6 months ### "Good software " August 4, 2024 5.0 Pros good teamwork, very professional with good customer service Review Source CR Cynthia R. Social media and administrative Automotive Used the software for: Less than 6 months ### "Best first option " May 30, 2024 5.0 From the moment Renato explained the functions of the system to me, I fell in love with the system, it covers all the needs of our company. I want to mention that I began the search for a rental system recently because previously there was no control, hq rental and \[sensitive content hidden\] who helped me set everything up they have been a great help, I can't wait to start receiving my first reservations with this new system! Pros In addition to all its functions, which have been very useful for the company I work for, such as booking control, calendar, adding users, personalized emails, etc. The service they have offered me since day 1 has been excellent, Renato was very kind, he explained everything to me in a very simple but very complete way and on the other hand \[sensitive content hidden\], who has advised me these last few weeks, has been super patient, he answers me all my questions and any request I make he helps me, he is very kind. Cons So far everything has been excellent.... Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) My main reason was that rezdy does not have the Spanish language enabled, which is a big problem for me because most of our clients speak Spanish. Also, the cost was the same but there was a commission charge for each rental, which the company did not approve so I had to cancel and found a better option with HQ Rental. Review Source PT Peng T. Manager Utilities Used the software for: Less than 6 months ### "I quit dont understand what is title my review." August 7, 2024 5.0 The whole process is taking a little bit longer than expected, but really glad that Natalia is dedicate in helping. Pros Very Convenient, easy to work with, and Natalia is really helpful. Cons The UI design for the system is a little bit complicate. Review Source HK Harpreet K. Founder Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Rental Software Product for New Rental Companies!" May 29, 2024 5.0 The customer success team worked really hard to ensure that we where able to get up and running within days vs weeks since I was looking to go live asap! Huge shoutout to \[sensitive content hidden\] for his diligence and great knowledge of the product that got us up and running so quickly! Pros Implantation was extremely easy. Pricing is on par for product. quick response times from the team! Cons I haven't run into one so far! The team has always made themselves available to address any question and resolved all tickets and changes requested within 48 hours! I have been completely impressed! Alternatives considered [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Reason for choosing HQ Rental Software The Customer Service has been exceptional from the start and they are consistent with support and service even after the product is sold which I cant say for other companies who want you to pay upfront but cant answer 50% of your questions. Review Source AS Amandeep S. Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "User Friendly and Helpfull" February 18, 2024 5.0 Great experience, always there is room for improvement, However I can't find any excuse not to be with them. Team at HQ is very helpfull, however if they have online 24\*7 support for business will be of great help. Pros Ease of using the service, and navigate Cons Need to work more in mobile application Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Unexperienced staff was working on our project and wasted out 3 months and still system was not up and running Review Source OO Otazeria O. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best Customer Service from Day One" June 20, 2024 5.0 Pros The customer support from \[sensitive content hidden\] was first class. This is my first time using for my business. The support I get from \[sensitive content hidden\] is second to none. He takes the time to walk me through the processes and ensures I know what I am doing. The more knowledgeable I am, the more I feel like there are more benefits to the software I am currently not using. I look forward to learning more from my support, \[sensitive content hidden\]. Cons Nothing at this point. Maybe there will be something I can talk about in the future. Review Source NJ Nina J. Head of Marketing Leisure, Travel & Tourism Used the software for: 6-12 months ### "Intuitive, effective and fairly priced" June 23, 2024 5.0 Pros The interface is intuitive. One major advantage is that you can get up and running pretty fast as long as your website integration works. I am impressed with the level of detail that can be added. We have received excellent support from \[sensitive content hidden\] (Customer Success). If you have a small or medium-sized car rental I think you'll find that HQ Rental is everything you need. Cons There are some limitations to the level of customization front-end-wise. However, the team is good at finding workarounds and it still beats having to develop your own software. Review Source TK Thomas K. Managing Member Automotive Used the software for: Less than 6 months ### "Great Rental Vehicle Software" June 10, 2024 5.0 Great over all experience with HQ and their personnel Pros Very easy to use with much flexibility. Great follow up installation help from HQ. Cons Nothing that we did not like about the product Reason for choosing HQ Rental Software The trial period was a key factor and superior customer support. We also discovered rentall was part of the company that purchased Bluebird Switched from [RentWorks](https://www.capterra.com/p/93323/RentWorks/) Bluebird was a very customer-oriented company when \[sensitive content hidden\] owned it. They sold out a few years ago, the customer service dropped off substantially. A month ago, they announced to us they were going to more than triple our monthly fee. We decided to look for an alternative provider and chose HQ. Review Source WD Will D. Managing Partner Automotive Used the software for: Less than 6 months ### "Transition has been easy. " June 19, 2024 5.0 Pros Integration has been seamless and less time consuming than I thought it would be. Cons Nothing concerning, the more I use the program the easier it becomes. Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Rentall's support was/is horrible. HQ's product is similarly priced, but contains better functionality and support has been amazing. Review Source BM Baard M. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Review from a Camper Rental business" March 20, 2024 5.0 We started using HQ a month ago. The bookings are slowly coming through and we think this will help us develop the business and take it to a new level. Pros HQ is a comprehensive solution and the best we have seen in our review of the market. The best thing is the customer's opportunity to generate their own quote in a very simple way. Cons It's complicated to do the setup. You get a lot of help, but you will still need support because of the complexity. Reason for choosing HQ Rental Software HQ Rental is a more comprehensive product, supporting multiple currencies and languages. Review Source RS Rebecca S. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "\[sensitive content hidden\] my representative is amazing " June 10, 2024 5.0 It’s been amazing and I had a few other reps but \[sensitive content hidden\] is the best and I only want him to help me Pros I like how easy it is to navigate and Intergrated Cons Nothing I love it. The product and the software is easy Review Source PC Pedro C. President & CEO Automotive Used the software for: Less than 6 months ### "Exploring New Horizons" July 24, 2023 5.0 Overall experience is great. I believe the opportunity to have someone always willing to help and available to work with my and be able to answer any questions. I really appreciate having \[sensitive content hidden\] working with me to train me and to be available to explain each feature available. I think is the best experience, I work with a lot of other companies and they do not have that excellent interaction with their partners. Once I buy the product they just tend to forget and move on. When you ask a question to other companies they look at you as I am a stranger. , and Benjamin Carril had made an outstanding experience for my company. Pros First, it was the connection with the sales manager. Then, i received the training and still the attention to answer all my questions. \[sensitive content hidden\] stays on top of the training and he is very helpful, and always replies to my emails and also he is on top of our meetings to review any questions and to continue to help me to use all the tools that i have available so my business is success. The software is very friendly user. One of the things that my customer's like is the steps when booking their vehicle. From step 1 to Step 7 when picking up their vehicle. The email they receive once booked. Also, the different language available to provide better understanding when booking,. Cons I think when integrating additional insurance and the rental charge. Two different transactions, and the confusion that creates when customer gets charged, and also the money not being sent to the correct account. Alternatives considered [RENTALL](https://www.capterra.com/p/119277/RENTALL/)[Twice Commerce](https://www.capterra.com/p/187639/TwiceCommerce/)[AllRide Apps](https://www.capterra.com/p/250285/AllRide-Logistics/) Reason for choosing HQ Rental Software Price was very good. \[sensitive content hidden\] never gave up on my company. He continue to call me and to try to answer any questions or concerns about the product. He also explained that my company will receive the training and that my company will have someone that will always be available to work with. Review Source CP Claudio P. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### " \[sensitive content hidden\]s Hq Rental Help" June 30, 2023 5.0 In my overall experience with , I found the software itself to be quite impressive. It offered a range of useful features and functionalities that greatly streamlined my rental business operations. However, what truly made my experience exceptional was the outstanding assistance and support provided by \[sensitive content hidden\] went above and beyond in delivering an exemplary level of help and support. His dedication and expertise were evident throughout our interactions, and I was truly impressed by the amount of assistance he was able to provide. From the initial onboarding process to troubleshooting technical issues, \[sensitive content hidden\] was there every step of the way, ensuring that I had a seamless and successful experience with the software.What stood out the most about \[sensitive content hidden\] was his commitment to understanding my specific needs and tailoring his assistance accordingly. He took the time to listen attentively, patiently addressing any concerns or questions I had. His extensive knowledge of the software enabled him to provide valuable insights and guidance, enabling me to maximize the benefits of HQ Rental Software for my business. \[sensitive content hidden\]'s exceptional customer service skills and dedication to going the extra mile were truly commendable. He was responsive, prompt, and consistently exceeded my expectations with his level of support. His professionalism and expertise instilled a sense of confidence in me, knowing that I had a reliable resource to turn to whenever. Pros When reflecting on my experience with , one aspect that truly stood out was the exceptional level of ease That \[sensitive content hidden\] provided during the many meetings it provided in managing bookings. The software's user-friendly interface and intuitive features and \[sensitive content hidden\]'s knowledge made the entire process a breeze. With HQ Rental Software, I was able to effortlessly market to the public, reaching out to customers directly without any intermediaries. This not only saved time and resources but also empowered me to have greater control over my bookings and customer interactions. HQ Rental Software and \[sensitive content hidden\] truly streamlined my operations and elevated my business to new heights. Cons One aspect that posed some challenges during my experience with the booking management software was the initial cost and the lack of clarity regarding the inclusion of a website. At the outset, I encountered unexpected startup expenses that were not clearly communicated during the sales process. This caught me off guard and required additional financial planning to accommodate the unexpected costs.Another source of confusion arose when discussing the software's features and whether or not it included a website. The sales team failed to provide a comprehensive and unambiguous explanation of what was meant by "website" and how it was not encompassed within the software package. This lack of clarity left me uncertain about what exactly I would be receiving and whether I would need to invest separately in a website or seek alternative solutions. Review Source FA Frederick A. Owner Automotive Used the software for: Less than 6 months ### "amazing Software" June 28, 2024 5.0 Pros The staff was great.. everyone helped us from the beginning. \[sensitive content hidden\] was very knowledgeable and great!!! Cons none so far Review Source SH Stewart H. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "HQ review " May 31, 2024 5.0 The tool that gives you the opportunity to expand your business. Pros The aspect that I most like of HQ software is that I have the opportunity to rent outside platforms such as Turo or Getaround. In this case I have to opportunity to manage the fleet and have everything organized. Also I appreciate the excellent costumer service and the guidance through the software. \[sensitive content hidden\] is a person that guided me through all the Software, he solved all my questions and thanks to him now I understand how the software works and the different tools that I can use to improve the results in my company. Cons There is not a dislike, 8 months ago I saw HQ in Google and I apply to try the trial, at that moment I had two cars and when I entered to the Software I saw so many bottoms and functionalities that I got overwhelm. In this case, thank to \[sensitive content hidden\] that I have more ability to understand and use the software. Review Source AY Alan Y. Founding Engineer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great product and so far a great experience!" October 3, 2023 5.0 Overall the support and responses have been top notch from HQRS and we've enjoyed the product and would recommend it! Pros \* Support is very responsive and helpful in troubleshooting issues\* Lots of documentation online to learn about basic flows and different settings\* Easy integrations with Word Press and Stripe\* Relatively intuitive and software has been reliable and working great so far! Cons \* Could be more transparent/make it easier to understand how support credits work\* Could use more documentation since there are so many settings on the site\* There's a lot of settings and navigation around the system takes some time to learn and understand\* Annoying fee on top of the Stripe processing fee for their integration Alternatives considered [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Reason for choosing HQ Rental Software HQRS seemed like they had a more professional and well supported product. In our experience, the product and support have been great! Review Source