# Page 3 | HQ Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is HQ Rental Software the right Car Rental solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156984/HQ-Rental-Software/reviews --- HQ Rental Software 4.9 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of HQ Rental Software ## Showing most helpful reviews Showing 51-75 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Philip R. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "HQ is a great upgrade" February 4, 2025 5.0 Overall, it is a game changer and the people who helped us were great. Special shout-out to \[sensitive content hidden\] who we worked with to get set up. Very competent and always personable and professional. 10/10 recommend. Pros HQ is very intuitive and the flow of operations is exactly how we do it Cons The reports are not customizable. There are several great reports, but some analytics are not available without a separate module Switched from [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Rent Centric required us to adapt our processes to their clunky system. No rate shopping integrations Review Source CB Connor B. IT Automotive Used the software for: Less than 6 months ### "Fairmount Car and Truck rentals" April 18, 2025 5.0 Pros There's many important features to manage a fleet. I really like how all the edge cases are accounted for. Cons There's a steep learning curve. It takes time to get all employees trained on the new processes. Alternatives considered [Fleetio](https://www.capterra.com/p/120855/Fleetio/) Reason for choosing HQ Rental Software I am unsure, it was so long ago that I don't remember what went into the final decision. Review Source NS Nikki S. Office Manager Automotive Used the software for: Less than 6 months ### "Great Software" May 7, 2025 5.0 Overall, so far so good, the system is great! We will continue to use it. Also, the customer service is excellent. Pros The software is easy to use and keeps everything organized. I also like the app, we use it on our iPad which is very convenient. Cons I like the software, however, there is a feature on the app that is not accessible which is taking the pictures for the damage report directly from the app, you have to use the browser. Review Source Alejandro B. ceo Automotive Used the software for: 6-12 months ### "consistencia" November 22, 2024 5.0 contratamos primero la prueba gratis, e inmediatamente nos dimos cuenta de que es lo que necesitamos, asique ahí mismo tomamos la decisión de contratar un plan pago Pros el seguimiento y persistencia del equipo para poder capacitar a todo nuestro staff Cons nada, todo desde el principio fue impecable Review Source MD Marylyn D. Manager Consumer Services Used the software for: Less than 6 months ### "\[sensitive content hidden\] is the best customer service representative I have ever had!" November 12, 2024 5.0 \[sensitive content hidden\] is the best customer service representative I have ever had! My representative \[sensitive content hidden\] was an awesome and helpful person. He was very attentive, very quick to assist, and took care of each and every one of my questions. Im very happy with his service. Pros My representative \[sensitive content hidden\] Capterra was an awesome and helpful person. He was very attentive, very quick to assist, and took care of each and every one of my questions. Im very happy with his service. Cons I have no complaints what so ever about the service. Switched from [FleetWire.io](https://www.capterra.com/p/231408/FleetWireio/) Way better customer service and help with understanding platform and I am supposed to also be able to provide insurance to my customers on my website as well soon after my 10th vehicle as advised. Review Source PJ Paul J. Owner Automotive Used the software for: Less than 6 months ### "Overall a good experience." January 14, 2025 5.0 Overall it was good. From the salesman to my rep \[sensitive content hidden\]. They are all polite and ready to help. Pros The service, I received a lot of coaching and help. Cons I’d like better integration. They stopped certain support for integration. It caused my developer to pivot, and the site not quite what I wanted. ALSO, the backend is not user friendly I’d recommend really working on that. Alternatives considered [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Reason for choosing HQ Rental Software Rentcentric made it even more difficult to integrate into my custom website Review Source DV Darcie V. Management Automotive Used the software for: 1-2 years ### "Hq support via rep" July 25, 2024 5.0 I like the system very much. I have had great support from Marco as he has helped me navigate through many issues we were having and took his time and had patience explaining all to me, even if it was repeating himself again to me so I understood. Pros I like the way it tracks everything for your company. You out have to make sure all information is entered properly an hq will do the rest. Cons I haven't worked with it long enough to find any real bad cons about it yet. Reason for choosing HQ Rental Software Much better program and will help the business moving forward as it tracks all in the system. Switched from [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Rent centric didn't offer some of the features HQ has. Your whole business can be navigated through having this software Review Source DJ Dean J. CEO, COO Automotive Used the software for: Less than 6 months ### "Timberline Auto Rentals Experience Implementing HQ Software" September 12, 2024 5.0 Overall, very good! We delayed implementation for a long time, fearing the operational disruption of switching from totally paper system to online but we were able to operate both systems in parallel so the transition was mostly pain free. Pros Robust functionality. So many helpful features. Fairly intuitive design so that even with minimal training time spent, we're up and running and gaining proficiency daily just by navigating through the logical design, finding how to perform the every task. Also, we're very happy with the help/Support \[sensitive content hidden\] has given. His calendar stays heavily booked but when we really need him he can ususally work us unto his schedule within a few days. Cons All the power of HQ software comes at the expense of some complexity. Some of the data fields have helpful pop-up descriptions or mouse-over explanations but many do not. It would be halpful to have pop-up descriptions for all data elements. Review Source FL Frank L. Manger Insurance Used the software for: Less than 6 months ### "Domincan Republic Review" July 16, 2025 4.0 En sentido general este Software puede utilziarse para la gestion de la mayor parte de los procesos critcos del negocio. Pros My facil de usar, muy buen manejo de los procesos para la gestion del negocio.. Multi Moneda y multi idioma Cons (1) Debil en la adaptabilidad a diferentes modalidades del negocio. (2) Poca integracion del APP movil Review Source OF Odormiro F. Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great overall experience" October 22, 2024 5.0 Great experience overall. I’m happy and suits my needs on rental car business. Pros Does what needs to get done to rent cars, easy to keep track. Cons Insurance only for US drivers license holders only, the app is not as easy and convenient, most of the transactions needs to be done by website, feels the app has no purpose sometimes. Review Source JS Juan S. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "\[sensitive content hidden\] truly deserves 5 stars" January 27, 2025 5.0 My overall experience with HQ Rental Software has been positive. The platform is user-friendly and reliable, effectively addressing my operational needs. It has streamlined processes and made managing my business much easier. I’m satisfied with its performance so far. Pros Friendly interface, and the efficiency it brings to managing reservations and fleet operations. Cons So far, it has been meeting all my needs, and I have no negative points to mention. Review Source AR Alyandris R. Car Rental Automotive Used the software for: 1-2 years ### "technical support" October 25, 2024 5.0 \[sensitive content hidden\] provided quick and effective support in resolving an issue with the portal. His professionalism and efficiency were key in addressing it immediately. Excellent work! Pros Its structure is very basic and easy to use. Cons For now I am satisfied, it is basic and very easy to use. Review Source AA AMIR A. General manager Automotive Used the software for: Less than 6 months ### "good experience " December 9, 2024 5.0 good experience. \[sensitive content hidden\] made the experience 10 times better Pros has everything you need. you can modify everything Cons need time to locate everything not really straight to the point Review Source DS Dylan S. Operational and Fleet Manager Automotive Used the software for: Less than 6 months ### "Best Rental Software" October 18, 2024 5.0 I can only compare to our previous rental software, and when comparing, it shoots past all expectations. Pros The simplicity of the software and the phenomenal customer service. Cons Absolutely nothing. If there were any complaints or issues we had, the customer support team helped us quickly and their responses were prompt and reliable. Switched from [RENTALL](https://www.capterra.com/p/119277/RENTALL/) Their customer support was awful and the amount of glitches the software provided was through the roof. Review Source lP lewis P. manager Automotive Used the software for: Less than 6 months ### "110 autobody" November 26, 2024 5.0 my experience has been amazing with there integration /and tutorials Pros very helpful /responsive /good communication Cons so far no complains / everyone is very friendly Review Source MV Martin V. Software Engineer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Good experience HQ" March 31, 2025 5.0 really good, all the team help me out really quick and every single question they have an answer. Pros The integrations with the websites are perfect, really easy to use. Cons some features are really hide like the public link o something like that. Review Source Miles Anthony S. President Automotive Used the software for: Less than 6 months ### "Decent Software: Reactive Instead of Proactive Setup/Support" July 22, 2024 3.0 So-so experience. Not excellent, but not terrible. Pros Overall, I'm happy with the software itself, but the support has been really reactive instead of proactive. They ask me for things they already have or could figure out themselves; if more proactive, it would speed things up and save me time. Cons It will take much more of your time than you realize as you sort through all the things you find out later that HQ could've advised you of ahead of time. Either poor training or lack of care from the support team. Reason for choosing HQ Rental Software Pricing was lower Review Source AS Afgan S. Owner Automotive Used the software for: Less than 6 months ### "Best Rental System" September 18, 2024 5.0 Pros HQ Rental Software has a user-friendly interface that makes it easy to navigate and operate. The software offers a wide range of features for managing rental properties efficiently. Its reporting tools are comprehensive and customizable, allowing users to generate insightful reports. Additionally, the customer support team is highly responsive and helpful in addressing any issues or queries. Overall, HQ Rental Software is a reliable and effective solution for rental property management. Cons In my experience with the HQ Rental Software, I encountered some challenges with the user interface. The layout felt somewhat outdated and not as intuitive as I had hoped, which made navigating through the various functions more time-consuming than necessary. Review Source rL rasheed L. owner Accounting Used the software for: Less than 6 months ### "\[sensitive content hidden\] great HQ representative" September 24, 2024 5.0 the experience was good and Juan is doing a great job Pros it is very detailed, and you are able to run required reports needed for business operations Cons The integration process is very time consuming. Review Source AV Anthony V. Business manager Automotive Used the software for: Less than 6 months ### "HQ Software for Reantal car business" October 15, 2024 5.0 great easy to use fast software and easy intergration Pros great customer service easy to add and remove vehicles and rental portal is seamless with the website Caribonix! Cons hard to use too many things to click should be less processes Review Source JM Jeff M. Co-Owner Automotive Used the software for: 6-12 months ### "Beyond satisfied!!! " August 16, 2024 5.0 Beyond satisfied!! The software what does exactly what they say it will, but more importantly the support team is there after the onboarding process and that is priceless! Pros The support both during and after the onboarding process. You have support 24/7 and your questions get answered…every time!! That’s a rarity in todays business world. Cons I don’t really have a con to list. If anything, the only thing that was a bother was Square wasn’t an integrated payment option but this was also overcome very easily. Review Source JDT Juan David T. Owner Automotive Used the software for: Less than 6 months ### "Excepcional. " October 14, 2024 5.0 es un Excelente software, y su soporte técnico es muy bueno. Pros es software es sencillo de manejar y muy intuitivo. Cons el software es muy bueno, no tengo nada que agregar a esto Review Source KO Kate O. Manager Automotive Used the software for: Less than 6 months ### "Professional, smart software and integrations" July 8, 2024 5.0 Excellent system and support team with many options for integrations. Pros Initially unsure about using the software as I had local options however am now confident I made the right choice. I still have a few minor items to work through but am becoming more confident with the system. The support system is great. We started renting straight away with a professional integration and system with our website. I was given a mentor for setting up - \[sensitive content hidden\] - who has answered many questions and provided detailed training. He is very knowledgeable and will go our of his way to assist. I needed assistance on many items initially which wasn't an issue for the team. I was given multiple options to assist me learn the system including zoom meetings, step by step videos and handbook. They consistently follow up and check in which was helpful. Cons \- GST options for Au - but team have worked around as far as possible - Would like to integrate with Verizon -24/7 support via phone would make it 10/10 but have been able to work around most times - would be happy to pay for this option - Still integrating some payments but this is being updated Alternatives considered [RENTALL](https://www.capterra.com/p/119277/RENTALL/)[CARS+](https://www.capterra.com/p/92386/CARS-Internet/) Reason for choosing HQ Rental Software Spoke to sales team from HQ who did not pressure us to sign up. They spent time running through the detail prior and gave free trial and assisted with mock scenarios. Extremely helpful in making our decision. Review Source SA Stefan A. CTO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "HQ Rental Review" September 16, 2024 5.0 Pros The software is quite customizable, making it applicable to any kind of rental business. Not only that, but the support team is quite helpful and quick to respond if there are troubles. Cons Though customizable, the settings seem to be all over the place and difficult to navigate through. This makes it quite difficult to adjust simple things that would otherwise be considered straightforward. Review Source BZ Basit Z. CEO Automotive Used the software for: Less than 6 months ### "Dream World Exotics" September 26, 2024 5.0 \[sensitive content hidden\] was great for onboarding. Very helpful and knowledgeable Pros Ease of use. \[sensitive content hidden\] was great in onboarding Cons App for phone is very poor. Needs development Review Source