# Office Practicum Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Office Practicum the right Patient Management solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156932/Office-Practicum/reviews

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Office Practicum

4.2 (276)

[View alternatives](https://www.capterra.com/p/156932/Office-Practicum/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Office Practicum

Ease of use

4.1

Customer Service

4.1

## Pros and Cons in Reviews

RM

Rosa M

MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“The pediatric-specific features—from growth charts to immunization tracking—are seamlessly integrated and truly support the unique needs of our young patients.“

June 28, 2025

JD

Jana D

physicianHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“You can't access it from abroad, (you can access any other account from banks, hospitals, government agencies.....but not OP citing security risk) ....“

August 10, 2022

RM

Rosa M

MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“I really appreciate the new features being introduced, especially those that harness emerging technologies to streamline documentation, enhance communication, and improve patient care.“

June 28, 2025

JD

Jana D

physicianHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“It is not user friendly, it is flawed with errors, it goes through periodic updates that remove useful features without considering it's users.“

August 10, 2022

RM

Rosa M

MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“As a pediatrician, I’ve found its pediatric-specific design to be invaluable, making everyday clinical tasks more streamlined and relevant to the care of children“

June 28, 2025

JD

Jana D

physicianHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“Added features that are useless and troublesome increase the cost.“

August 10, 2022

RM

Rosa M

MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“One of the standout qualities is that it was specifically designed for pediatrics, which makes a world of difference in day-to-day clinical workflows.“

June 28, 2025

AS

Anu S

Executive director Hospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“Too many clicks.“

September 19, 2022

## Showing most helpful reviews

Showing 1-25 of 276 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Curation Analyst  
Computer Software  
Used the software for: 2+ years

### ""This EMR was designed by a pediatrician, and works beautifully for the way pediatricians practice. "

February 27, 2018

5.0

Pros

Simply the best and most comprehensive features available anywhere, OP  comes loaded with over 200 pediatric-specific "sick visit' templates, immunization forecasting, electronic school and camp forms along with pediatric developmental assessments, surveys and disease-specific action plans. I've used OP for 16 years, and can say with confidence that  it is designed specifically for pediatrics , with tools pediatricians need to both keep kids healthy and improve quality of care."

Cons

Hands down the best of the best for pediatric offices. OP is so user friendly and works around your practice.

Review Source

PW

Phyllis W.  
Practice Facilitator  
Medical Practice  
Used the software for: 2+ years

### "Great product, still evolving and working on new issues"

August 18, 2022

4.0

It has been good, the set up was hard, but all set ups are hard. They keep improving the product all the time. Their customer support people are top notch and the most friendly helpful group I have worked with in a long time.

Pros

The abiblity to pull care plans that have outstanding patients due

Cons

Sometime too many clicks to do simple things

Reason for choosing Office Practicum

Better functionability

Switched from

[CGM webPRACTICE](https://www.capterra.com/p/120810/CGM-webPractice/)

better options for recalls, e-prescribing and communication

Review Source

JD

Jana D.  
physician  
Hospital & Health Care  
Used the software for: 2+ years

### "Don't go there"

August 10, 2022

1.0

Please don't buy this product. It will be to expensive to switch to another app like that and you will regret getting OP. It is not user friendly, it is flawed with errors, it goes through periodic updates that remove useful features without considering it's users. It makes changes solely based on profits. You can't access it from abroad, (you can access any other account from banks, hospitals, government agencies.....but not OP citing security risk) ....there is really nothing good to say about this app. Stay away... And do you know that you will be blocked if you try to post negative review on their Facebook page?

Pros

switching from hand written charts otherwise there is nothing good to say

Cons

Frequent updates doctors did not ask for that remove useful features and you can't refuse it. OP crashes with every update and every update causes multiple glitches. Added features that are useless and troublesome increase the cost.

Reason for choosing Office Practicum

na

Review Source

CK

Cyndi K.  
Population Health Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Wonderful Pediatric software."

June 30, 2025

5.0

We have been with Office Practicum for 14 years and love (most) of it. EMR's in general have some flaws; however, OP is designed for pediatrics and is constantly evolving to meet the demands of our ever changing healthcare environment. OP not only listens to feedback, they encourage it and then work to add features that are the most impactful to practices.

Pros

Office Practicum is very responsive to their clients. They are genuinely invested in the success of the practices who use their software.

Cons

There are times that the update releases have unintentional consequences. However, when this occurs, they always address it quickly.

Review Source

Response from Office Practicum

July 1, 2025

Thank you so much, Cyndi! We truly appreciate the glowing 5-star review, and we’re incredibly grateful for your 14 years with OP. It means a lot to have your trust and continued partnership. We’re so glad to hear that our pediatric EHR continues to meet the needs of your practice and that you feel heard and well cared for by our team. Feedback from experienced users like you helps guide our development and keeps us focused on what matters most to independent pediatric practices. Thanks again for the kind words. We’re lucky to have you as part of the OP Community!

ZS

Zachary S.  
MD  
Medical Practice  
Used the software for: 2+ years

### "OP is great"

June 13, 2025

5.0

Excellent, well-run EMR continuing to make advances to make the office day run smoother. Continually finding ways to improve the program.

Pros

Ease of creating templates and overall day-in and day-out flow. Makes note taking less burdensome. Immunization forcasting also saves time.

Cons

Change from phone support to virtual support feels like it takes longer now to get support cases wrapped up

Review Source

Response from Office Practicum

June 16, 2025

Thank you for your review! We're so glad to hear that Office Practicum is helping simplify your daily workflows and reduce the burden of documentation. As a pediatric EHR, we’re always working to support the unique needs of pediatric practices—whether it's through features like immunization forecasting or customizable templates that make care more efficient. We appreciate your feedback on support response times and understand how important timely assistance is. We're continuing to refine our process to ensure you get the help you need as quickly as possible. Thanks again for being part of the OP community and for trusting us to support your pediatric practice!

CA

Courtney A.  
Operations Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Inconsistent EMR"

June 30, 2021

1.0

Absolutely horrible. I wish I could say different, but we constantly struggle to get help with this product from customer support and it takes months on end to get answers.

Pros

Scheduling was useful and so was the messaging system within OP

Cons

Customer Support was absolutely terrible. Random updates are made daily without knowledge, and effect a lot of capabilities within OP

Alternatives considered

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

Reason for choosing Office Practicum

Pediatric Specific

Switched from

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

This product was marketed to us as a pediatric speciality EMR

Review Source

SP

Sara P.  
Chief Financial Officer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Chief Financial Officer"

June 12, 2025

5.0

My overall experience with Office Practicum has been nothing short of wonderful. The system is fully built, the support team listens, responds with solutions, and is so supportive. If there is a question that someone is unsure of they always find the answer. I also really like the billing portion of the system - it's very intuitive.

Pros

What I like most about Office Practicum is the functionality of the system and the endless amounts of resources available to the staff!

Cons

It's hard to say, Office Practicum is a well-established, seasoned system. If I had to pick one thing I would say that the staff talks often about the amount of clicks they have to go through for things but other than that, no complaints.

Review Source

Response from Office Practicum

June 13, 2025

Hi Sara! Thank you for your wonderful review! We're so glad to hear that you're enjoying the functionality of Office Practicum and finding value in the resources and support we provide. As a pediatric-specific EHR, we’re focused on meeting the unique needs of pediatric practices like yours—so it’s great to hear our system is helping your team thrive. We also appreciate your feedback about click volume—it's something we're actively working on as we continue to streamline workflows even more and enhance the user experience. We're glad to support your practice and appreciate you being part of the OP community!

DP

DEB P.  
BILLING MANAGER  
Medical Practice  
Used the software for: 2+ years

### "BILLING MANAGER"

December 7, 2020

5.0

THE SOFTWARE IS VERY USER FRIENDLY BUT OF EVEN GREATER IMPORTENCE IS THE STAFF. THEY ARE ALWAYS FRIENDLY, AMAZINGLY CAPABLE & READY TO HELP! THAT IF OF UTMOST IMPORTANCE TO ME WITH ANY COMPANY/PERSON WITH WHOM I DEAL. I HIGHLY RECOMMEND OFFICE PRACTICUM TO ANY MEDICAL PRACTICE LOOKING FOR A USER FRIENDLY SYSTEM THAT IS EASY TO CONVERT (OP HANDLED THAT, AS WELL!), FEATURES ARE VERY WELL LAID OUT & AN ALWAYS-AT-THE-READY CUSTOMER SERVICE DEPARTMENT!

Pros

REPORTS ARE EXCELLENT & ALWAYS EVOLVING-THE IMPLEMENTATION TEAM ACTUALLY LISTENS & TAKES STOCK IN USERS CONCERNS & NEEDS & WILL WORK TO IMPROVE THE FEATURE! ALL REPS ARE EXCEPTIONALLY WELL TRAINED & CAN USUSALLY SOLVE ANY ISSUE WITH JUST A PHONE CALL! THEY TAKE THE TIME TO ACCESS THE SYSTEM THRU A BUILT-IN PORTAL TO SEE THE PROBLEM WE'RE HAVING & SHOW US HOW TO FIX! OP HAS CUSTOMIZED SO MANY FEATURES SPECIFICALLY FOR OUR PRACTICE & THAT MAKES INCOME INCREASE! ALWAYS THE BOTTOM LINE!

Cons

COULD CONTAIN A BETTER ACCOUNTING SYSTEM. WHILE IT IS EASY TO ENTER CHARGES & POST INSURANCE & PATIENT PAYMENTS IT IS NOT QUICK BOOKS!! THE DATA IS ALWAYS THERE & CORRECT BUT SOMETIMES THE METHODS ARE 'CLUNKY'. YOU JUST HAVE TO KNOW WHAT TO LOOK FOR.

Reason for choosing Office Practicum

ALL ANSWERS GIVEN ABOVE

Review Source

VR

Verified Reviewer  
Practice Administrator  
Medical Practice  
Used the software for: 1-2 years

### "EHR With Potential"

July 29, 2019

3.0

OP is easy to use, and has potential to be a great product for pediatric offices, however the cloud version is pretty slow with the update and causes a lot of issues in a busy clinic.

Pros

This EHR is easy to use, with windows like capability and point and click accessibility. It is specifically designed for pediatric offices and does not have extra features that are unnecessary within our office.

Cons

OP has recently gone through an upgrade and they are currently working out bugs. During this time, support has been less than reliable. Access to chat support is non-existent forcing us to spend hours on hold to correct ongoing issues.

Review Source

Jamie W.  
Director of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Pretty software lacking functionality and support"

February 10, 2017

3.0

This software looks nice but it difficult to use. Lots of set up, constantly changing and no customer support. Reports are difficult to read and don't drill down deep enough to really see what a practice is doing. Not good for practices with multiple locations.

Pros

There is nothing I like about this software.

Cons

Time consuming to use, lacks details, no customer support

Review Source

MC

Mary C.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Excellent..."

April 29, 2015

4.0

Pros

OP has been the best product for pediatrics. It really helps to have someone in the field such as Dr. Kressley, that understands how and what is needed from the provider level to the scanner level. Our documentation has improved as well as our vaccine counts. OP is always upgrading to get the most usage out of OP. The PM side has improved over the last 2 years. They bring us to their conference, teach us new and exciting things and not to mention they feed us well.

Cons

Slowness. This is a big issue for our office on Monday's when we are trying to schedule 6 providers. It's a known glitch with 14 but I'm sure this will be resolved as well.

Review Source

CD

Courtney D.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Office Practicum"

May 7, 2015

4.5

Pros

The fact it is pediatrics specific! Most EHR's don't specialize in just one specialty and when changes are needed that becomes a bit difficult. That is not the case with OP. If a new vaccine comes out OP is on it and there is no leeway time for them to get the new information uploaded into the system. Their entire focus is making the best PEDIATRIC EHR system.

Cons

It would be nice if it was written in the initial contract & price to have a trainer come onsite after years 1, 2, 5 & 10 (of implementation) to do an analysis on how the software is being utilized and ways to become more efficient.

Review Source

AC

Alan C.  
MD  
Medical Practice  
Used the software for: 2+ years

### "Great combination of templates and free form notes."

March 13, 2017

5.0

I've had EMR since 2000. This is a well organized company with great support.

Pros

Ease to make templates Work flow Support

Cons

Presently does not have an ability to automatically add a fee to overdue patient accounts.

Review Source

KB

Keith B.  
Therapist  
  
Used the software for: 6-12 months

### "Good for my front office staff"

January 27, 2018

4.0

Pros

I like the this is so great for my staff to speak with my clients. Having a streamlined product helps us get people in and out, but most of all, happy.

Cons

Nothing really, just like that it works, as always the price could be lowered, but that's always the case.

Review Source

RM

Robin M.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Office Practicum Review"

July 7, 2016

5.0

Pros

This EMR was designed by a pediatrician, and works beautifully for the way pediatricians practice. It incorporates Bright Future guidelines, is very easy to customize and allows for each practitioner to make templates for the way they practice. The company is very responsive to users, and is constantly trying to improve. Highly recommend.

Cons

Using their loaded developmental software adds additional expense Updates sometimes not fully explained prior to release

Review Source

CD

Christine D.  
Clinical Psychologist  
Mental Health Care  
Used the software for: 6-12 months

### "Office Practicum is a great software for Pediatric Clinics!"

December 10, 2018

4.0

Pros

I love that it is pediatric specific. Wonderful templates and great recommendations regarding development for the parents. Customer service is fantastic and the software is user friendly.

Cons

It's pretty expensive.There are some glitches when there are upgrades. The workflow can be a bit cumbersome.

Review Source

SH

Sandy H.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "OP is a great pediatric EMR!"

June 15, 2017

5.0

The portal is a great way to communicate with parents, save A LOT of paper and allow parents/patients to access their own medical records. It has saved us man-power hours and a ton of hassle. A great feature!

Pros

To have an EMR that specifically is tailored to pediatrics is key. The responsiveness of the OP staff, all the way up to the CEO, to their clients is unprecedented and so appreciated. We don't even use some of the features (yet) and we are so happy. It has made billing more efficient, chart documentation more complete and appropriate and has helped our practice immensely. We would highly recommend it for any peds practice!

Cons

The scan review feature needs tweaking - it takes a few clicks to go through scans. But even that is better than the paper system that we used prior.

Review Source

DG

Danette G.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "They have thought of everything"

May 15, 2017

5.0

Pros

It does seem the team at OP has thought of everything I would want in an EHR. Very specific to primary care.

Cons

Like all EHR it still takes longer to chart. I am left to put each detail in its bucket. Brain to EHR connection?

Review Source

TS

Tatyana S.  
Physician  
Medical Practice  
Used the software for: Less than 6 months

### "software is nice but implementation process, technical support and sales team transparency are very questionable."

August 17, 2017

3.0

Be very clear of what you want and have it penciled into the contract. Would not use their RCM-they take percentage and your staff still has to do a lot of work. Prepare to pay, it's not cheap.

Pros

like the immunizations layout. General flow is nice while you have your templates prepared. Interfaces are nice when they work.

Cons

Tech support is a total disaster. Different people are responsible for different parts of the program and have no or minimal knowledge of all of it. You have to be very specific of what you want and have it put into the contract otherwise they will find a way around it.

Review Source

JR

John R.  
  
Medical Practice  
Used the software for:

### "Fantastic EMR Product!"

June 9, 2014

5.0

Pros

Very user-friendly set up. Customer service is extremely friendly and very helpful in resolving issues. They do a great job of offering ways to connect with other users to get helpful insights or tips on how to better utilize the EMR. The EMR really is developed for pediatric practices because pediatricians developed the software. They do a great job of staying on the leading edge of any government rules and regulations, and they build in easy ways to meet the requirements.

Cons

At times, the response on a case can take a little while depending on the level of complexity of the issue at hand. The reporting capabilities of the EMR are a little restrictive. They are focused more on user-friendliness for physicians and nurses.

Review Source

RN

Rob N.  
  
Medical Practice  
Used the software for:

### "OP Reviews"

August 1, 2014

4.5

Pros

It is a sophisticated EMR that has quite an in-depth ability to customize and adapt the system to your personal needs. They also have excellent customer service and help lines for resolving issues, as well as an in-depth database for personal research.

Cons

Because the system is so sophisticated, it takes quite a while to learn and become fluent at using the system. Also, it seems they spent a lot of their budget creating cool unique tools and items that never really get used in a day-to-day process. Finally, it feels like a fairly new system that, while getting better and better every day, has had a lot of obvious issues that would had been fixed if the system was as experienced as the office was lead to believe.

Review Source

LL

Laura L.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Overall we love OP. "

July 15, 2016

4.0

Pros

Peds specific. Ease of use in schedule. Extra tools (MU, PCMH), editable reports.

Cons

very little, except sometimes we bring issues to support and they don't take care of it or get back to us with a resolution, or are unable to resolve.

Review Source

RR

Ravi R.  
  
Medical Practice  
Used the software for:

### "Finally, a pediatric EHR that I like!"

August 7, 2014

4.5

Pros

It's a pediatric-oriented EHR that pretty much covers all aspects of pediatric documentation that I want. Immunization registry is pretty cool. We looked at multiple vendors for more than a year before we settled with OP. We are a big practice with 12 providers, and everybody is mostly happy!

Cons

Inserting images (e.g., for rashes) into the patient visit is not feasible now. The patient portal is on its way, so I can't comment on it. The integration with HealthBridge so that we can get labs directly into the chart is still a work in progress. It still crashes here and there in my Mac, but recovery is quick. E-prescribing can be a pain sometimes. Any new version has bugs to be ironed out.

Review Source

MQ

Marianne Q.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Excellent Program."

May 1, 2015

5.0

Pros

The product is very easy to use and it is solely for pediatricians. The vendor is outstanding with everything including support.

Cons

Nothing at all. This software is the best thing we did for our practice.

Review Source

PK

Paula K.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Office practicum "

May 1, 2015

4.5

Pros

Pediatric specific. The longer you work with it the more you learn your around the better it is.

Cons

Some glitches in the billing side as well as diagnostic test.

Review Source

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