# Thryv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Thryv the right Marketing Automation solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156926/Thryv/reviews --- Thryv 4.2 (515) [View alternatives](https://www.capterra.com/p/156926/Thryv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Reviews of Thryv Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Streamlined business management interface 91% positive reviews out of 77 Most reviewers indicate ease of use simplifies daily operations, centralizes tasks, and saves time for their business. Payment processing and billing challenges 70% negative reviews out of 70 Some reviewers report payment issues, limited integrations, delayed transactions, and unclear billing, impacting their financial workflow. Paul N V.P., 2 - 10 employees. "they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we figure out best options to move forward. " Integrated social media posting tools 87% positive reviews out of 60 Most reviewers find social media management convenient, enabling unified posting, scheduling, and increased online presence from one platform. Communication and notification limitations 61% negative reviews out of 41 Some reviewers describe phone and messaging features as unreliable, lacking notifications, and difficult for timely client interactions. Automated client appointment notifications 95% positive reviews out of 22 Most reviewers describe appointment reminders as reliable, customizable, and essential for keeping clients informed and punctual. Nicholas G President , 1 employee. "I love the scheduling function as well as the automated reminders as well as the ease in sending out newsletters" Difficult contract cancellation process 100% negative reviews out of 28 Most users report cancellation issues, including delayed refunds, persistent billing, and complicated procedures when ending their subscription. ## Showing most helpful reviews Showing 1-25 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Donna Lynn R. Owner Consumer Services Used the software for: 1-2 years ### "Loving Thryv!" July 18, 2023 5.0 Excellent. Pros It is easy to use, highly functional and easily interacts with our website. Our client portal is SUPER AMAZING! Cons It will not save client credit cards at checkout for easier future payments. Would also like to have employee tracking for payroll. Alternatives considered [Domo](https://www.capterra.com/p/119119/Domo/) Reason for choosing Thryv Most in alignment with our needs. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Higher quality and more professional client engagement. Review Source Response from Thryv July 24, 2023 Hi Donna, thank you for your review. It is great to hear how easy Thryv is to use and help with your online presents. Thank you for the feedback as well, we will take this back to our team for them to look into. - Gabe VR Verified Reviewer Business Owner Photography Used the software for: Less than 6 months ### "Great for simple CRM needs" April 18, 2022 4.0 Thryv collects client's contact info, and with their webhooks, I can easily import them where I need them. Pros I really like how we can capture potential clients info into the system and then start marketing to them. Cons If you have a current client, say a parent, and that parent has more than one child that needs to be in the system, you can't automatically have the 2nd child and no entered into the system. Also, if you are having them register their children for services, it is VERY VERY confusing because the system is not set up well for multiple "Sub" Clients. Alternatives considered [Flowlu](https://www.capterra.com/p/166656/FLowlu/) Reason for choosing Thryv Well, I'm actually going BACK to Flowlu after our 6 month contract because it's not working well for our sub-clients Switched from [Ora](https://www.capterra.com/p/162729/Ora/) I needed more than just project management Review Source Response from Thryv April 20, 2022 Hello, thank you for your review and feedback. We would like to see if there is a way to resolve this issue. If you could send me an email to, gabriel.vasquez@thryv.com, and send me some more details, I can send it to our team for further assistance! - Gabe DR Deanna R. Sales Account Manager Construction Used the software for: 2+ years ### "Making My Job Easier with Thryv" April 16, 2026 5.0 As the Account Manager and Content Creator for our company, I find it very easy to work with and through Thryv to push our message out. To be found on the internet more readily and to push content out through social media is a big win. Pros We appreciate customer support and the ease of invoicing. Summer does a great job of managing our appointments, covering the basics and going over new products. The ease of creating our social media content through the portal makes this process so much easier and streamlined. Cons I would appreciate if Thryv took more time to preview new products. Like the AI. I found it and started using it without really knowing how best to use it. Again, Summer is GREAT, and sent me a link. Hopefully this will help me better use this new tool. Better communication before changes are made. Review Source Response from Thryv April 20, 2026 Thank you so much for taking the time to share this, Deanna. That’s exactly the experience we want to create. Also, I love hearing the shoutout to Summer, I’ll be sure to pass that along. It’s great to know she’s been a strong partner in helping you navigate both the day-to-day and new features. Thanks again for being part of Thryv and for sharing such thoughtful feedback! JR Justin R. General Manager Real Estate Used the software for: 6-12 months ### "Wanting more" June 5, 2025 3.0 I would describe my overall experience as mediocre. The software works and is reliable, but leave a lot to be desired Pros My favorite part of Thryv was the single inbox for all of our channels. I also enjoyed they would auto post social items for us. Cons The software did not meet our needs for customer experience. We needed customers to have the ability to pick and choose items from a quote on their own without having to correspond or ask the sales person for help. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Thryv Connection to a sales executive who works for Thryv Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber was/is better for our selling style Review Source Neta W. Owner Insurance Used the software for: Less than 6 months ### "THRYV is helping my business grow" April 29, 2021 5.0 Thryv and the staff has been amazing in helping me get my small business off the ground (during a ppandemic!). Every day I learn something new. I believe it is going to further assist in growing and maintaining my business. Pros Thryv is easy to set up and use. The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system. I am so pleased that I can post to ALL my social media sites at once and set up my posts for the future. I am pleased that my birthday greetings are also automated and that I can schedule special "announcments" and campaigns. Cons There are some functions that I don't use in my business and I feel they clutter my dashboard. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing Thryv I felt that Sales Force did not meet my needs and Thryv was the best value. Review Source Response from Thryv April 30, 2021 Hi Neta, thank you for this review and for making our day! We are proud to hear that the Thryv software and team are helping you with your business. We always say it is the little things that impress your customers and the automated birthday shoutouts put that extra little touch to connecting with them. Whenever you need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe CM Christopher M. CEO Construction Used the software for: 1-2 years ### "Thryv Review" December 18, 2024 1.0 Poor at best. I strongly discourage anyone I talk to about their product from taking the enormously expensive leap. Set my company back years. Pros Thryv has a great sales team! Honestly the buck stops there unfortunately. My sales guy was wonderful and responsive, but the product and product support team were just flat out not good. Signing up was a huge mistake. Cons Thryv is basically just a big bait and switch operation. I was promised the world and ensured satisfaction, but the product just failed on pretty much all levels. The CRM is inferior to competitor's products. The marketing piece is lacking also. The biggest upset was the web presence piece. This was supposed to come with SEO and all kinds of social media management. None of which was as promised it's taken me over a year and considerable amounts of money to get my page ranking back up to where I was before they took over. Alternatives considered [Markate](https://www.capterra.com/p/173150/Markate/) Reason for choosing Thryv I was referred to Thryv by others who had fallen for the bait and switch. None of us are still with them anymore. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I switched because of the web and marketing pieces. Both of which were horrible so I switched back after a year and a half. Review Source James F. Marketing Director Medical Practice Used the software for: Less than 6 months ### "SCAM COMPANY" January 19, 2021 1.0 Terrible. 1. I was 100% lied to.... I was told this was a month to month and could cancel at any time. I cancelled after the first month for them failing to deliver anything at all and they charged me again 4 times in 3 days and claim I'm stuck with a 6 month contract! 2. I was told it would take 1 week to be up an running, took over a month and was still terrible and most features still don't work. Pros Nothing, it was terrible. Everything I was promised were all lies Cons Everything. 1. No traffic actually comes to your website, everything goes through a proxy fake version of your site 2. You have no say so in how your ads look or what message they deliver. They system picks random images and matches them with sentence fragments that make no sense. 3. The tracking is extremely flawed and cannot be confirmed in any way. Switched from [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) I was told it would perform better and be easier, they lied 100% Review Source Response from Thryv January 22, 2021 Hi James, we are deeply sorry to hear about your experience with Thryv, we take this very seriously, and will do better. My team let me know that they were able to talk with you and were able to come to an agreement. Again, we deeply apologize and wish you the best. - Gabe Stephen R. O. Vice President of Sales and Marketing Building Materials Used the software for: Less than 6 months ### "THRYV is Excellent! " October 5, 2020 5.0 Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible. Pros That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc......... Cons Cannot cc in the emailing portion and the limit of characters in the text and email side. Reason for choosing Thryv Next Level Suite could only sync to gmail and our company is big outlook users. That was the game changer for us going with Thryv to be honest. Review Source Response from Thryv October 7, 2020 Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry. Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe VR Verified Reviewer Managing Director Insurance Used the software for: Less than 6 months ### "Yes, You Can Do It All" August 9, 2020 5.0 I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center. Pros You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value. Cons So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Though it cost more, it does everything I need and more and, therefore, is a much better value. Think of it. This bad boy even tells when the best time is for you to post on Facebook based on its analysis of those who engage with your posts. Review Source Response from Thryv August 18, 2020 Hi, we are glad to hear that you are enjoying Thryv! Our software comes with many features, and the great thing is that it's here when you're ready for it. If you need any help, please call into our free, 24-hour Thryv support line. Our Thryv Service Specialists are available and ready to assist! - Gabe John S. Insurance Agent Insurance Used the software for: Less than 6 months ### "Crafting your message" June 2, 2020 5.0 I really have had a great experience. \[SENSITIVE CONTENT HIDDEN\] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me. Pros I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful. Cons Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine. Reason for choosing Thryv I had a good feeling from the start; I just trusted \[SENSITIVE CONTENT HIDDEN\] and it's worked out well. Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) I just needed one place for everything - not a bunch of singular solutions. Review Source Response from Thryv June 9, 2020 Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor JV John V. Owner; Integral Coach Professional Training & Coaching Used the software for: 6-12 months ### "Thryv is the superior online small business management platform." March 5, 2021 5.0 Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting \[SENSITIVE CONTENT HIDDEN\] Tell him John V sent you and that he owes me a steak. Pros Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated. Cons There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support. Alternatives considered [Doodle](https://www.capterra.com/p/142620/Doodle/)[Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Thryv The unparalleled business solutions all in one package and integrated, and the customer support. Review Source Response from Thryv March 8, 2021 Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe https://www.facebook.com/groups/highthryvers JL Jenny L. Officer Construction Used the software for: 2+ years ### "Poor Customer Support, still withdraw full price from your account even though they said not" January 26, 2020 2.0 I had to reach out to their \[SENSITIVE CONTENT HIDDEN\] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the \[SENSITIVE CONTENT HIDDEN\] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave. Pros If you have a full-time staff to use this software to run your business then it should be okay. Cons 1\. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. \[SENSITIVE CONTENT HIDDEN\] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv. Reason for choosing Thryv Their sales rep got my information as soon as I registered with the State of Florida. Her demo seems to meet all my needs with the price of $199 and she promises that I just call the customer service number to make any update to my WebSite and it will get happen right away. She never mentions there was a waiting period of 10 - 15 days (I am not 100% sure from my memory but it's not instance). After I signed the agreement then I can't cancel but stuck and frustrated. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) They provided everything including updating my website. Great customer services and responsibility to meet my needs. They understood that I'm extremely busy with my work schedule 7 days a week, and they accommodated my needs. They are willing to schedule a time to work with me to make sure the website meet my need and I can chat with their customer service to get the issue resolved. If I decide to add additional features and they will have a sales rep call me on my convenience, do the DEMO and explain the price until I'm clear of what I get, what option do I have to cancel if I am not satisfied with the new function? Review Source Response from Thryv April 20, 2020 Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor HS Hannah S. Owner/Life Integration Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Thryv REALLY Cares" July 6, 2023 5.0 From start until now, I have felt cared for. There is confusion and again, the processes are hard for me...but I know they care. Pros Whenever I have a question, the person who set me up with all of it QUICKLY responds and helps!! Cons I don't think they are set up to work well with Neurodivergent folks, but that's systemic. I don't learn the way others do and the processes are OVERWHELMING, though they all seem awesome. Reason for choosing Thryv I met \[sensitive content hidden\] (My Thryv Rep) and he took the time to explain things. I really appreciate the personal touch and the care shown. Switched from [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Marketing360 did an awesome job with my website but they sold me a BUNCH of stuff I don't need and didn't do ANY of it...communication was awful. I had to get some of my money back. HUGE waste. Review Source Response from Thryv July 11, 2023 Hi Hannah, thank you so much for your kind words with this review. We are excited to hear how our Thryv team is here to help when needed. We understand that there are a lot of features with Thryv and it can be overwhelming, our advice is to take the top things you need to learn first, then reach out to our team for further assistance on the other features. Before you know it, you will be a Thryv expert! - Gabe IS Ilayda S. Marketing Director Apparel & Fashion Used the software for: 2+ years ### "One dashBoard to manage customers, bookings and reviews." April 23, 2025 4.0 After the in-store visit or online booking, Thryv assisted us in streamlining how we engage with customers. The automated reminders and review prompts brought in more feedback, which we’ve leveraged to refine our marketing. It has also helped prevent customer inquiries from falling through the cracks in busy seasons. Pros It combines messaging, scheduling, and reputation management on one platform. I’ve used it to manage customer bookings for private styling appointments, gather reviews and follow up with shoppers all from the dashboard. It saves time and standardizes the tone across our brand. Cons The UI isn’t as smooth as seen on some newer platforms, and some features (email campaign tools, for example) feel somewhat basic compared with dedicated services. I did find it somewhat difficult to customize for a fashion brand at first it did require some tweaking to align with our branding. Review Source JG JOSH G. Owner Construction Used the software for: 6-12 months ### "What is this??" October 22, 2024 1.0 Paid for 6mos and i saw 0 difference in my business Pros Website build and customization was great right off the bat. Then trickled tonothing Cons Still not exactly sure what im paying for... Review Source MH Marvin H. Owner Accounting Used the software for: 2+ years ### "Thryv Review" July 6, 2023 5.0 No problems. All good. Pros We love Thryv. It's a critial part of our daily buisness. We use it daily. All features are important to us and appreciated. Cons You get what you pay for and Thryv is really helpful to our buisness, but would be nice if it were cheaper. Reason for choosing Thryv We tried it first and loved it. Review Source Response from Thryv July 11, 2023 Hi Marvin, thank you for. We are grateful to hear how Thryv is helping your business. I you ever need assistance, please call our Free 24-Hour Thryv Support line. - Gabe JP Jennifer P. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Ease of Use" December 28, 2021 4.0 It is nice that using Thryv has made posting on social media much more streamlined and is more time saving. The fact that it can be set up for them to post for you, eases your mind of knowing there is always something being posted. It is also very nice to have the ability to text leads from Thryv as our agency does not have the capability to text and most people like this method of communication. I do feel like there is much more potential for use, but we would like to have more streamlined training. Pros It has a lot of good features that if given the proper training for use, is very beneficial for our agency. Cons I feel there needs to be easier access to training to use the product. Reason for choosing Thryv Not applicable Review Source Response from Thryv January 3, 2022 Hi Jennifer, thank you for your review and feedback. We are glad to hear that Thryv provided a website and so much more. It is awesome to hear that Thryv helps make it easier for you to communicate with your clients and have a consistent social media posting schedule. We understand there are a lot of features when it comes to Thryv. That is why we offer our Free 24-Hour Thryv Support line, 844-998-4798, for any questions or refreshers. Call in at any time and our team is available to help! - Gabe KH Kyle H. Owner Consumer Services Used the software for: 1-2 years ### "Great product!" June 3, 2022 4.0 Pros Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned. Cons Wish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software. Review Source Response from Thryv June 6, 2022 Hey Kyle, thank you for your review. It makes our day when we hear how easy it is to navigate Thryv. I will also take your suggestion back to our team, thank you for your feedback. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe KA Kevin A. General Manager Construction Used the software for: 1-2 years ### "Our business is Thryving!" October 7, 2022 5.0 The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income. Pros I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc. Cons I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Thryv Do a demo and you’ll see why. Review Source Response from Thryv October 11, 2022 Wow, Kevin, thank you so much for your review! It is amazing to hear how Thryv has helped your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe April J. Multimedia Specialist Consumer Services Used the software for: Less than 6 months ### "Great Company" July 6, 2021 5.0 We wanted to better looking and usable website with being able to integrate all of our social media to one place. Pros The software onboarding was extremely easy, Great social media management, You can change anything you need to from your dashboard. Cons Nothing yet so far everything has been great Switched from [Hibu](https://www.capterra.com/p/207701/Hibu/) Hibu was horrible Review Source Response from Thryv July 8, 2021 Hi April, thank you for the review, and glad to hear that you are up and running with Thryv! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe CG Courtney G. Designer Construction Used the software for: 1-2 years ### "Thryv " August 4, 2022 5.0 From the onboaring call support that we had to set up thryv was fantastic, and the foolow up support which we still receive is wonderful. Pros Thryv is so easy to use and the amount of things you can get it to do for you is incredible. Cons cant fault Thryv, any issue we may have had were rectified buy the support staff. Review Source Response from Thryv August 8, 2022 Hi Courtney, thank you so much for your review, we truly appreciate it! If you ever need assistance or a refresher on Thryv, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe BC Brittany C. Chief Operating Officer Construction Used the software for: 1-2 years ### "Best Software I Have Tried" May 20, 2021 5.0 9 out of 10 Pros I love being able to have the information I need regarding scheduling in once place. All of my correspondence with customers is in one place from the initial appointment, to estimates, and job approvals. Cons I run multiple crews and the the way the schedule works doesnt allow me to group on crews daily appts so I have to color code but it doesnt flow as I need it to and can be hard to read and ease to confuse tasks if you dont really pay attention. It is hurt us a few times but I am hoping it will soon be a non-issue. Example: If I have four jobs to divide between two crews, depending on when the work comes in and appointments determines on where on the daily calander the appt is placed and it would be really nice to be able to reorder appoints to when i have multiple appointments for different crews that are scheduled for the same time I can flip flop the placement so one crews appoints are together in the order they should be run instead of mixed and set due to how the calendar enterers information. Reason for choosing Thryv Price and what it offered Review Source Response from Thryv May 21, 2021 Hi Brittany, thank you so much for your review and feedback. Thryv is continuing to evolve and will release enhancements throughout 2021. In your Thryv Dashboard, you can leave suggestions to our team and follow the topic for the latest updates. - Gabe JJ Jenny J. Manager Medical Practice Used the software for: 6-12 months ### "Disappointed, Don't waste your time or money" August 31, 2023 1.0 Cons For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way. Review Source Response from Thryv September 5, 2023 Hi Jenny, I am sorry to hear about your experience with Thryv. If you would like to send an email to gabriel.vasquez@thryv.com, with your account information and any other details, I can send it to our team for further assistance. - Gabe SD Sulema D. Owner Utilities Used the software for: 2+ years ### "Loyal user 3 years " September 28, 2022 5.0 Worth every penny as a small business Pros Easy to use and clients love it ! Looks professional when searching for new clients. Cons Updates, sometimes I get glitches in between. Very rare but it has happened Review Source Response from Thryv October 5, 2022 Hi Sulema, thank you for your review and if you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe DP Denise P. Director, Business Development Accounting Used the software for: Less than 6 months ### "Automated campaigns" January 12, 2021 5.0 For us, a huge win is the ability to reach all of our clients in one automated campaign. So far, the automated campaign to request google reviews on our business has in turn paid for subscription to Thryv and then some. We are looking forward to using Thryv for more campaigns in the future. Pros The ability to use the automated campaign feature has proven to be a huge win for our company. I conducted a "please rate our company on google" Thryv campaign and within two weeks we received 10 five star reviews, including lengthy positive comments from each client who took the time to complete the google review. Within a month of receiving 10 five star reviews, we obtained our largest customer to date. Our new client was searching for a bookkeeping company in the area and saw our five star reviews, gave a call and the rest is history. Thank you, Thryv! Cons When using the client section of Thryv, I would prefer to search for our clients by their company name versus the owner's name. Quite often our client's company name does not contain the owner's name so I have to do an advanced search to find the company in the client database on Thryv which slows down my search process. Review Source Response from Thryv January 22, 2021 Hi Denise, WOW, thank you for making our day even better with this amazing review! It is beyond exciting to see how sending out marketing campaigns can get your business recognized and bring in even more business. We cannot wait to see where you and your business go with Thryv! If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798 or you can join our Facebook Group - High-Thryver's to get the latest updates and talk to other Thryv clients. - Gabe https://www.facebook.com/groups/highthryvers Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.