# Page 16 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156904/PrimePay/reviews

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PrimePay

4 (381)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of PrimePay

## Showing most helpful reviews

Showing 376-381 of 381 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Brian H.  
Sales Manager  
Financial Services  
Used the software for: Less than 6 months

### "Original email does not give you login or PW information, just a link which does nothing for you."

August 21, 2020

1.0

One time user

Pros

Got an email say this is where I go to get a paystub.

Cons

No lotion or PW, so I know where the pay stub is just cannot login to see.

Review Source

Response from PrimePay

August 31, 2020

Brian, thank you for expressing your concern regarding accessing your pay stub. We recommend reaching out to our support team to confirm your login information by visiting support.primepay.com, or by calling (833)968-6288.

AM

Amanda M.  
Director/Teacher  
  
Used the software for: 2+ years

### "Prime Pay is easy to work with and if I have a question they are always there to help!!"

January 24, 2018

5.0

Pros

I like that its always available to me and its easy to use and understand. Everything is easy to navigate.

Review Source

LV

Lee V.  
bookkeeper  
Legal Services  
Used the software for: 2+ years

### "Ease of Use"

February 21, 2019

5.0

Pros

Its very user friendly, easy to find what you need.

Cons

I don't think there is much wrong with it to comment on.

Review Source

MC

Martin C.  
Director of Religious Education/IT admin  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Worst web page and tech support ever."

December 17, 2020

1.0

Terrible.

Pros

Nothing, it a nonworking app from the start.

Cons

Does not work, you can not even get in to use it.

Review Source

Response from PrimePay

December 23, 2020

Hi Martin, we're sorry your experience didn't match your expectations, and we regret that we missed the mark. We really appreciate you bringing this issue to our attention. We value your feedback and will use it to enhance the user experience moving forward to ensure this doesn't happen again.

MO

Maureen O.  
teacher  
Education Management  
Used the software for: Less than 6 months

### "Cannot get into account"

January 14, 2022

1.0

Dissatisfied.

Pros

How easy it appeared to be at first glance.

Cons

When I put in my login info, it said it was invalid. When I tried to reset, it wouldn't allow it. It did NOT take me to security questions as the site said it would.

Review Source

kW

kandy W.  
owner  
Real Estate  
Used the software for: 2+ years

### "Love my Primepay!"

February 4, 2019

5.0

love my agent and the apps

Pros

easy to use and it has all the items i need to access.

Cons

I can't think of any negatives with it.

Review Source

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