# Page 8 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of PrimePay ## Showing most helpful reviews Showing 176-200 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LA Liz A. Payroll Manager Construction Used the software for: 1-2 years ### "BZI Payroll Review" May 3, 2024 4.0 As with any product, it has its pros and cons. Pros Integration with our financial software. Configurable reports. Ease of use in payroll management and processing. Ease of use in time off requesting, life events, and benefit management. I9 management and verification. The implementation and customer support teams have been great to work with. Cons No 360 EDI feed for our benefits. Tax allocation issues with crews working in multiple states. No option to upload person documents per employees, just has company upload. Can't customize access/permission per managers and administrators, strictly role based. We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a mess with benefits and tenure. :( Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Decision was made by the company Executives. Review Source JH Janet H. HR Compliance Administrator Accounting Used the software for: 2+ years ### "Awesome Payroll Experience" May 8, 2024 5.0 Extremely happy with my experience and the support provided by \[sensitive content hidden. Top Notch Payroll Specialist. Pros Professional and knowledgeable staff. Never had any issues with Payroll, FSA, ACA, NDI and Tax support. Specialists were always available. Questions and issues always handled in the appropriate amount of time. Cons The most recent telephone support coverage change. Review Source LC Lisa C. V.P Construction Used the software for: 2+ years ### "PrimePay Payroll " April 22, 2024 5.0 We have been with them for many many years. It has always been easy to work with Prime Pay Pros I like the most that I have had the same Payroll specialist \[sensitive content hidden\] who is the best at her job and makes my life and job that much easier knowing she will be every week to take our payroll and all is completed correctly! Cons Nothing really, Of course everyone would like to receive a less expensive invoice. Reason for choosing PrimePay It was just the first company we went with. I believe all those years back when we first started with Prime Pay they were referred to us by another contractor Review Source DR Diana R. CPA Accounting Used the software for: 6-12 months ### "Professional Review" April 24, 2024 5.0 It has been good as long as I am working with my point person. The response time of the general support team is a little slow. Pros The ease of set up and the responsiveness of the point person helping with the setup. Cons As the administrator, I wish I could make more changes on my clients accounts without having to call support. Like changing a payroll schedule, updating the SUI rate, etc. Reason for choosing PrimePay \[sensitive content hidden\] being involved was a huge selling point for us. He came in and made us feel very comfortable with changing the software and giving up some of our control. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Cost and ease of getting reports filed. Review Source AP Amy P. Owner Sports Used the software for: Less than 6 months ### "Horrible Experience!" May 20, 2024 1.0 Long, painful, stressful, anxiety riddled, and financially draining. Pros NOTHING!!! NOTHING! and a little bit more NOTHING! Cons CONS= Customer service! Support! Timely responses! I am a new business owner, I opened an account, and quickly learned I didn't need PrimePay services. I contacted my account manager and tried to close and cancel my account. Dispute never actually using any services they said I had a slim chance of actually getting a refund for the couple of months in 2023 that I had my account. Since FORMALLY requesting the account cancelation the way my account manager instructed me to back in November of 2023, I was AND still being charged!!! Since formally requesting to cancel my account, I have been charged over $2300!!! For the love of my business, please STOP charging me for something that I clearly DONT want! HAVENT used once, and desperately want to cancel!! Now I'm left desperately hoping that the company will do the right thing and refund my money they stole and ACTUALLY CANCLE my account! AND please PLEASE update your cancelation and refund process!! The fact that I have been fighting to cancel my account for over 6 months is astonishing! How many escalations case requests do I have to submit before someone actually reviews my account? Review Source MA Marce A. Human Resources Manager Medical Practice Used the software for: 2+ years ### "Sacramento Heart and Vascular Medical Associates" May 1, 2024 4.0 Overall experience is very good and the implementation team is very good and very knowledgble of the HR Sync, Payroll, and time and attendance system. Pros I liked the fact that we were already with PrimePay and they had a bulk of our information. Cons The general customer service support outside of the integration team could be much better. Review Source DR David R. Franchisee Business Supplies and Equipment Used the software for: Less than 6 months ### "Business solutions and Get Payed ASAP" May 9, 2024 5.0 My overall experience is that now that we are set up everything seems to be running pretty smooth and all the paperwork seems to be set up on the portal and as well as constant email updates. Pros What I liked is the follow up and set up of the Paperwork. It is a lengthy process, but once you get it together, everything seems to fall into place really well. Cons There’s not other than I It would be nice to have someone to talk to in person, but otherwise everything worked out great on email and phone. Review Source JJ JENNIFER J. PRODUCER Machinery Used the software for: Less than 6 months ### "jj Oxylance" May 29, 2024 5.0 Amazing experience. Very smooth transition from our previous payroll company Great portal, very user friendly Pros The website is super easy with many options to track all kinds of information Cons Wait times on the phone are a little long Switched from [ProfitKeeper](https://www.capterra.com/p/77508/ProfitKeeper/) No customer support Very long wait time on the phone Review Source MD Maria D. Controller Legal Services Used the software for: 2+ years ### "PP Review May 2nd. " May 2, 2024 4.0 It meets our office needs, access to the reports could be easier to use. Pros PrimePay it could be more user friendly when it comes to making changes. Cons It is difficult to get in touch with support. Reason for choosing PrimePay The product was already in place when I started with the Firm. We have used Prime pay since 2003. I have made changes with the way we use Prime Pay. Review Source AA Amanda A. Director of Finance Hospital & Health Care Used the software for: 6-12 months ### "PrimePay Review" May 28, 2024 5.0 Pros Easy to use for both employees and the payroll administrators. Cons Wait time on tickets submitted to support. Review Source MEH Mary Ellen H. CPA Facilities Services Used the software for: 2+ years ### "Time and Labor Management Implementation" May 11, 2024 5.0 PrimePay was organized, communicated efficiently, and timely with requests for training and assistance. Pros Customization and out-of-the box thinking Cons System Navigation and ease of security and user set up Review Source SN Stacy N. Employee Services Coordinator Staffing and Recruiting Used the software for: 2+ years ### "Using the System" May 14, 2024 4.0 We have had the service for 3 years, and customer service experience has gone down. Pros The system is easy to maneuver through, but has many limitations. Cons Customer Service is mostly non existent. Review Source MA Miguel A. HR Manager Banking Used the software for: Less than 6 months ### "Overall Experience with PrimePay" May 2, 2024 2.0 I am not keen on creating a ticket for every issue that we have. I also feel that employees should be able to go to Prime Pay directly if they have an issue with Primepay. When we transitioned over to Prime Pay i was fielding over 300 employees issues. Today if an employee has an issues they should have a customer support team for all of the employees. Pros The Platform is very easy to use and very intuitive. Cons The technology that i am used to is not there Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost/Savings was tremendous from one payroll company to another. Review Source SR Sonya R. Human Resources Generalist Chemicals Used the software for: 6-12 months ### "PrimePay - Satisfactory system for payroll" April 30, 2024 3.0 Pros I like that PrimePay is integrated with Employee Navigator; it makes administering benefits seamless. Cons The time it takes the system to process payroll is one downfall of the system. If they could get the system to process instantly, it would be a much better system to work in. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The decision to switch vendors was made my management so there was no way to dispute the change. Review Source GL Gail L. Owner-Office Manager Construction Used the software for: 2+ years ### "EXCELLENT SERVICE" May 10, 2024 4.0 Pros Our CSR, \[sensitive content hidden\], is the best part of our experience with PrimePay, and she is the main reason that we stay. Cons PrimePay is getting very big as a company, and we are starting to see the fallout from this. I am most comfortable with smaller companies and one-on-one, personalized service, and like to deal with one person who knows our business. Review Source CA Christina A. OM Hospital & Health Care Used the software for: 2+ years ### "PAY ROLL FOR A MULTISPECIALTY DENTAL PRACTICE" May 7, 2024 5.0 10 OUT OF 10! Pros Working with \[sensitive content hidden\] is not only professional but a breathe of fresh air. “Every time I have a question, she is available. She is extremely knowledgeable and consistent. Payroll is done correctly knowing its in her hands. Highly recommend. Cons I DO NOT HAVE ANYTHING NEGATIVE TO SAY ABOUT PRIME PAY. Review Source VR Verified Reviewer Office Assistant-Accountant Real Estate Used the software for: 6-12 months ### "Prime Pay Review" May 6, 2024 4.0 Pros I like the fact that prime pay will handle the payroll tax payments and quarterly filing and end of year W2 process. Cons Customer service is terrible. We are constantly having issues with our payroll taxes not being paid on time and receiving penalties that we shouldn't receive. We should have more ability to set up things in prime pay our selves (example accruals) Review Source LM Leslie M. Senior Account Manager Insurance Used the software for: 2+ years ### "Excellent Service" May 9, 2024 5.0 Pros Efficient, cost effective, excellent customer service Cons There is nothing to dislike about working with PrimePay! Review Source LC Lisa C. Controller Machinery Used the software for: 2+ years ### "PrimePay Review" May 7, 2024 5.0 I am extremely happy and my representative \[sensitive content hidden\] is so enjoyable to work with and she is very in tune with my five companies. Pros Primepay was easy to deal with and they take care of everything Cons There is nothing to report about PrimePay as liking the least Review Source WR Walter R. Treasurer Religious Institutions Used the software for: 6-12 months ### "Treasurer " May 14, 2024 5.0 Pros Always accurate, many options to meet our needs even though we are a very small church Cons There are so many options to administer the payroll; the options are super but can get confusing. Review Source JL Jeri L. Operations Director Non-Profit Organization Management Used the software for: 2+ years ### "\[sensitive content hidden\] is the greatest!" May 7, 2024 5.0 We appreciate that Primepay developed a alternative pricing scale for small nonprofit organizations. Pros We were having trouble last year with the processing of our payroll. But ever since Primepay assigned \[sensitive content hidden\] to our payroll and it has been done correctly every since. Cons We were having trouble last year with the processing of our payroll, and new person did it every week, incorrectly. Review Source WH William H. CEO Medical Practice Used the software for: 2+ years ### "Local Payroll Company / Quality People" April 17, 2024 5.0 We like working with them very much. They are responsive. Pros 401k Integration. Local company in West Chester, PA Cons Time Clock set-up and PTO calculations took a while to get figured out. Telephone support tree was poorly designed initially, but has improved of late. Reason for choosing PrimePay 401k integration - this was the key for us. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) 401k integration / support was terrible. Review Source TG Thomas G. Asst. Chief Financial Officer Education Management Used the software for: Less than 6 months ### "Office of Catholic Education" April 25, 2024 5.0 Pros Simplicity of running the payroll. Dashboards Cons Overall, I've been satisfied with the product. If I could make any changes, it would be in the reports area. Review Source EL Erica L. Controller Wholesale Used the software for: 6-12 months ### "Poor Quality Service and Support" August 14, 2023 1.0 Website is very clunky and impossible for employees to use unless they are using the website. Apps only work for iPhone users and not for androids. Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data. Pros The implementation team was very responsive. Cons We went live with SyncHR/Primepay January 1, as of today 8/14, Q1 and Q2 taxes have not been filed properly, and I have not received any responses on how they will be resolved. I send a follow up email weekly, but there have been no updates in 3 months. Implementation went rough and all employees W4 information was uploaded incorrectly, causing problems on employee taxes. Employee direct deposits uploaded incorrectly. The platform was literlly slapped together in hopes that we would find and solve their issues when we went live, instead of giving us the time to test everything ahead of time. 8 months into this project, I am still finding issues where I was told was resolved, but are not. Not a single ticket has been resolved. Worst customer service I've ever experienced. Reason for choosing PrimePay We were told customer service was top knotch and the ticket resolution times were within hours. This is a LIE! Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Customer Service Review Source GE Gretchen E. Business Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Easy to use for both admin and staff" May 8, 2024 4.0 Pros PrimePay is easy for everyone to use. The staff is able to easily clock in and out and access their payroll information. As an admin, processing time sheets and payroll is efficient and fairly straightforward. Cons It can be difficult to access effective customer service at times. While learning the program, I spent a lot of time trying to reach the proper department for support. Review Source Similar Products Featured