# Page 14 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of PrimePay ## Showing most helpful reviews Showing 326-350 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Carmella D. Business Managr Religious Institutions Used the software for: 1-2 years ### "I use the PrimePay Portal to retrieve Payroll Reports, Tax Reports, W-2 Forms, etc. " January 23, 2018 5.0 The most important benefit is the safety and security of all information for our employees. With the PrimePay Portal, I have been extremely satisfied with the security. Secondly, it is very easy to use as I am able to print and/or save the reports/documents as necessary. Pros I log in to the PrimePay Portal weekly or at least bi-weekly. I can save or print the reports I need and I believe it is very secure. It is very easy to use. If I need help, which only happened once, the representatives at PrimePay guided me through very easily. Review Source AD Alex D. Software Engineer Health, Wellness and Fitness Used the software for: 6-12 months ### "Unable to login, unable to change password" May 26, 2021 1.0 I've never been able to use it nor have I been able to find someone who can help me. I am resorting to writing this review Pros I don't know. I've never been able to login Cons I'm unable to login and unable to find out how to fix it. I can't find any support line. The change password link goes back to the login page... Review Source Response from PrimePay June 21, 2021 Hi Alex! We are sorry to hear about the trouble you experienced with our login. We'd love the opportunity to help you get the support that you need. Please contact us at support@primepay.com, or call us at (833) 968-6288. -Team PrimePay ST Steve T. Project Manager Construction Used the software for: 6-12 months ### "Portal Doesnt Work" September 17, 2020 1.0 Horrible Pros Nothing, I cant login. None of the reset buttons work Cons The fact that I cant view my paystub which is the only thing I need Review Source Response from PrimePay September 23, 2020 Hi Steve! We are very sorry to hear about the issues you have been experiencing with PrimePay. That is definitely not the precedent we want to set. Please visit support.primepay.com for helpful articles on how to access pay statements. You may also dial in to 1-833-968-6288 and select service at the prompt. Thank you! SM Sheila M. Office Manager Used the software for: 2+ years ### "Crystalis have been with Prime Pay about 10 years and I love them so much I do not shop any other Co" January 24, 2018 5.0 Pros All your information is at your finger tip, you can access your reports wherever and whenever you need to. Review Source VR Verified Reviewer CEO Facilities Services Used the software for: 2+ years ### "PrimePay Application Friendlyness" December 18, 2018 5.0 This software has helped me with my payroll and reporting needs. Pros User friendly. Reports are easy to read. Cons I have not found any function that I least like. Review Source eB erica B. gardener Construction Used the software for: 2+ years ### "primely review" January 17, 2019 4.0 Pros Easy to read spreadsheets. Calling in payroll is always a friendly experience Cons The cost of adding a clock in/clock out feature Review Source JM Julia M. Account Manager Used the software for: 6-12 months ### "Best customer service!" January 23, 2018 5.0 Pros Very user friendly! Love that they can provide a copy of cobra election notice the same day an entry is made Cons Wish it had the ability to show all active and pending cobra participants under each client instead of having to run a report Review Source MJ Marge J. VP, HR and Operational Services Venture Capital & Private Equity Used the software for: 2+ years ### "Have been with PP for many years; always come through with the answer to some difficult questions." January 23, 2018 5.0 None really, just easy to use. Pros Easy to access, easy to read. Our account manager, Aruna, is quick to instruct how and why certain items are on our reports. Cons initially takes a few trys but then it is easy. Sometimes too many reports to choose from but all seem to come in handy. Review Source AT Amber T. Manager Warehousing Used the software for: 2+ years ### "Best Software on the Market" January 17, 2019 5.0 Pros The ease of access from anywhere I need to work remotely. Cons Need quarterly reports faster. I am doing year end and I need reports sooner. Review Source Response from PrimePay January 18, 2019 Thank you for your review, Amber! This feedback is highly valuable to us and will be put to good use in improving the service we provide to our clients. - Team PrimePay pW patricia W. business manager Education Management Used the software for: 1-2 years ### "website is busy and hard to move around in / not intuitive on where stuff is or how it is identified" July 26, 2018 4.0 Pros good notification of transactions that need to to reviewed. Very helpful customer service with quick responses. Cons hard to figure out where to go and how to add a new person. I use this very infreqently (once a year) which makes it hard to me to remember how. If I used it more it would probably be easier. Review Source Response from PrimePay October 17, 2018 Thank you for your review, Patricia. This feedback is very valuable to our team. We will continue to work on improving our platform in order to provide you with the best user experience. MC Matthew C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Extremely difficult and invasive to use, the customer service team is understaffed and ill informed " May 1, 2023 1.0 Will be switching companies in the next 12 months Pros NOTHING this is a terrible resource that is poorly executed. Cons I like nothing about it, the customer service is atrocious and needs training on HIPAA and what information is needed. This is an embarrassment of a product. Review Source LR Liz R. Office Manager Retail Used the software for: 2+ years ### "Great Service" December 18, 2018 5.0 This makes the whole payroll process simple and seamless. We work with support team and they are very knowledgeable and can answer any questions we can come up with. We have always had wonderful customer support Pros The reports are easy to find and have whatever you can imagine because you have the ability to customize them to fit your needs. If you have any problems you just call in and they walk you through it. Cons We wanted to see a couple of different categories...but they showed us how to get there...so no problem really Review Source AW Avienne W. HR Manager Computer Software Used the software for: Less than 6 months ### "Didn't make it much past implementation..." March 29, 2018 3.0 Pros Pleasant sales experience - made product sound great & had us excited to leave ADP! Signed up for what appeared would be an easy, user-friendly payroll platform. Please read (shortened) list of cons below Cons Implementation was terrible Took a long time to recover from the tax mishap during implementation Was really tricky to have an HSA Plan - deduction codes proved difficult to set up and GL mapping didn't align Had to send specific codes to each employee in order for them to register and they couldn't do so until after the first processed payroll! Review Source LA Lisa A. Office Manager Construction Used the software for: 2+ years ### "PrimePay" February 21, 2019 5.0 Everything is perfect!! Rep is my contact at Prime Pay and she is amazing!! Friendly and very professional. She definitely knows what she is doing!!!! Pros I like that all the employee info is all right there Cons nothing everything is great! There is really nothing I don't like Review Source VR Verified Reviewer HR Specialist Warehousing Used the software for: 6-12 months ### "Great for Applicant Tracking" November 21, 2018 5.0 Pros Use this mostly for applicant tracking and it is very easy to use and generally a VERY useful tool to track candidates. I do not know how we survived without this. Cons I suppose there is a bit of a learning curve that some less tech-savvy employees may struggle with initially. But once you get it, things become simple and streamlined. Review Source VR Verified Reviewer Inventor, Sales Manager, Customer Service and Order Fulfillment Architecture & Planning Used the software for: Less than 6 months ### "reliability" January 17, 2019 5.0 PrimePay is our reliable, dependable source for doing all payroll work. Pros It simply does the job, and we can depend on fulfilling our requirements. Cons We have no complaints about using this software - it worked well. Review Source Response from PrimePay January 18, 2019 Thank you for your review! We're so glad to hear that you're having a positive experience with us. Thank you for being a valued part of the PrimePay family. - Team PrimePay JC Jeff C. Used the software for: ### "Good but not great" February 1, 2017 3.0 We use SyncHR as our primary HRIS and while it's good in some areas it's not great. The UI can be kind of clunky at times. One thing I found is that when you shrink your browser, some of your tabs disappear instead of shrinking down. It's pretty easy to use except for the reporting. That was a main selling point for us but it's not super intuitive and some of the reports don't generate the data you want. The customer service is quick to answer but not always quick to fix your problem, even if you mark it Urgent. Some file feeds out of SyncHR to other providers has been incorrect, but luckily our account manager helped us resolve them. Overall good but not great. Review Source BR Belynda R. HR Administrator Construction Used the software for: 2+ years ### "It works for my company." December 18, 2018 5.0 Customer support is prompt and well informed. Pros PrimePay software is easy to use. The various review processes help me to avoid errors. Cons I have no problems with the software. It works great for my company. Review Source JM Joan M. Insurance Agent Insurance Used the software for: 2+ years ### "Do not trust this company " December 12, 2019 1.0 Not good of late Pros This company has taken money out of my account. They advise it's an error and will credit me next month. What???????? An accounting company making mistakes like this and will not return it? Cons See above - not a good experience, taking more than my monthly fees out of my account and not returning it??? Review Source TN Theresa N. Freelance Bookkeeper Accounting Used the software for: 2+ years ### "Service is accurate and very easy to use." January 23, 2018 5.0 I think you should have better pictures. It took me 4 times to check the "correct" boxes because the pictures were sooooo foggy. Pros I have used Prime Pay for over 15 years. The reports they provide make it very easy to post my payroll. I have switch all of my clients who need payroll to this service. I would highly recommend them, Review Source JM Jawaid M. Engineer Automotive Used the software for: Less than 6 months ### "Please Fix your website. The link for accessing / resetting passwords does not work. " January 15, 2022 1.0 Pros Fix the link for resetting passwords. Review Source AS Ajay S. Partner Banking Used the software for: 1-2 years ### "Horrible Customer Service" July 7, 2022 1.0 See above Pros Nothing. With your toll free going into a black hole its as good as useless Cons Need a working toll free number Get a working toll free Review Source AR Angela R. Insurance Agent/Gig Worker Insurance Used the software for: Less than 6 months ### "Works for this Gigger" June 17, 2021 5.0 I’ve only been using it for a short time, but I have found it to be very useful. I love the app and wish more employers/companies would use it. Pros I appreciate that I can see my time sheet, jobs, and hours worked on this platform. I also like how easy it is to use in terms of looking up information and layout overall. When I was first starting as a gig worker, I was able to get everything set up using the app, in less than 15 minutes. Cons I haven’t found anything I don’t like yet. It is very easy to use. It might be helpful to have a direct communication link to my uplines. Review Source Response from PrimePay June 21, 2021 Hi Angela! Thank you for taking the time to write these kind words. We value your feedback and will continue to provide you with extraordinary service. - Team PrimePay CM Chris M. President Accounting Used the software for: 2+ years ### "Personalized service and ease of use" December 19, 2018 5.0 Very positive Pros Our contact is helpful and cheerful, and easily available. The reports I need are easy to access and download. Cons I have had no problems with the software. Review Source DV Debbie V. Client Service Specialist Accounting Used the software for: 2+ years ### "Great Payroll Service Company" December 18, 2018 5.0 Great experience with a variety of clients. Always recommend Prime Pay. Pros The staff of Prime Pay is always professional and very helpful. They are very hands-on during setup and very helpful along the way. Their customer service is one of the best. Cons Their software is good. I like the reports, which are very easy to read. Review Source Response from PrimePay December 20, 2018 Thank you for your review, Debbie. We take pride in providing you with best-in-class service so you can walk away with a best-in-class experience. We're happy to see that we're meeting your needs. - Team PrimePay Similar Products Featured