# Page 12 | PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of PrimePay ## Showing most helpful reviews Showing 276-300 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chief Financial Officer Architecture & Planning Used the software for: 6-12 months ### "Not a great product" June 26, 2018 3.0 Pros The price was fair for what you receive. There are some good reports that are useful for monthly payrolls, and year end reporting. Cons Customer service was the worst, and overall very limited reporting capabilities. As soon as our first year end, I pulled the plug on Primepay. Review Source Response from PrimePay June 28, 2018 We¿re so sorry to hear your experience with us was less than satisfactory. This is definitely not a precedent we¿d like to set. If there¿s anything we can do to help rectify the situation, we¿d like to try! Please email us at socialmedia@primepay.com with your name and company name and we¿ll look into this further for you. Thank you! SB Stacey B. Community Manager Real Estate Used the software for: 2+ years ### "Easy to navigate through" October 24, 2018 5.0 Using SyncHR has been so much easier to use than our previous payroll system. Pros My favorite thing about SyncHR is that it is so easy to navigate through. If you have something that needs your immediate attention, there is a "Task" button to let you know that you have something that needs your immediate attention. And you can sync your notifications from SyncHR to your personal email or work email. I love it. Cons There is literally nothing that I dislike about SyncHR. Review Source VR Verified Reviewer Client Success Internet Used the software for: 2+ years ### "Got the job done. Never blown away by the User Interface" February 22, 2018 3.0 Pros It was a simple interface that was easy to navigate. I never had any issues getting to the information that I needed to get to. Cons It did seem like it was outdated on my last visit. We've moved to another software that was more modern. Review Source MD Marcus D. Owner Management Consulting Used the software for: 2+ years ### "Great For Small Business" December 18, 2018 4.0 I’ve been a proud customer for over 3 years. Really enjoy the customer service and support. I sleep better at night knowing they take care of everything. Pros I love the customer service and hands on approach to providing payroll services. Having access to reports and documents is a plus. Cons The online portal could use a make over. It should be more user friendly and easier to use. Review Source Response from PrimePay December 19, 2018 Thank you for your kind review, Marcus. We're glad to know that we can take some of the weight off of your shoulders as a business owner and provide you with satisfactory customer support. We are always looking for ways to improve our product. Your feedback is highly valuable! - Team PrimePay ES Elyse S. controller Construction Used the software for: 2+ years ### "User Friendly Payroll Company" August 2, 2019 5.0 Customer service is exceptional for any problems that may arise. Pros The software is very easy to use, very easy to navigate through for information and super easy to input payroll. The checks come into my office the very next day and all the direct deposits transfer perfectly. Cons The only thing I can say negatively is the reporting. I wish there was an instant work comp payroll report that is more friendly for date ranges for my audits. Review Source TL Tracy L. Owner/Operator Design Used the software for: 2+ years ### "Great for employee benefits" December 14, 2018 5.0 Pros I'm an end user, and I love how easy it is for me to manage my FSA account. Being able to upload receipts through the mobile app is a life-saver, and I love it that I can enroll for the upcoming year on my own through the website vs. having to fill out paperwork and go through HR. Cons My one and only complaint is a minor one - I wish the mobile app was set up to allow fingerprint sign-in. Review Source Response from PrimePay December 17, 2018 Thank you for your review, Tracy. We highly value your feedback and are always working on improving our products to meet our client's needs. Never hesitate to reach out and let us know what we could be doing better. - Team PrimePay CP Christine P. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Cannot log in constantly!!" December 15, 2021 1.0 Terrible! Can't log in more than half the time!! Pros Nothing! The site is down more than it is working! Cons It doesn't work half the time. I keep telling my employer to find another payroll service! Review Source Troy O. Marketing Marketing and Advertising Used the software for: 2+ years ### "Best product on the market" February 1, 2019 5.0 Positive. Highly recommended. Pros Great product that delivers. Not just the tools, but the analytics you need to improve your business. Cons Design needs some updating, but its not that bad. Review Source JS Jodi S. Chief People Manager Music Used the software for: 2+ years ### "Awesome" January 23, 2018 5.0 Knowing that our employees information is secure and accurate for income and taxes. Pros the fact that it is develope with the user in mind as to navigating and the layout of functions. Everything to do with payroll and ACA reporting is made for those that work with it daily. Cons There is probably only one thing I would change and that is employer section that allows you to change or update bulk information for employees. Review Source CD Christina D. LSP Insurance Used the software for: 6-12 months ### "Most frusterating experience ever" June 4, 2020 1.0 None I created problems by using Prime pay Pros I do not have anything good to say about this software. Cons 1-833-YOU-MATTER This customer service number does not even dial out. Obviously you as a customer do not matter enough to provide you with a working customer service phone number. I do not and have not ever had access to my pay stub thru Prime Pay. I received emails but was never able to log in and view my own pay check. Do not use this sight if you have a problem no one will help you. Review Source Response from PrimePay June 11, 2020 Hi Christina, we appreciate you taking the time to leave a review. We're sorry to hear about your frustration and appreciate that you're letting us know of this issue regarding viewing paystubs. We are working to ensure the login process is easier. You may also visit support.primepay.com for information on how to access your online pay statements. JS John S. Administrative Assistant Religious Institutions Used the software for: 6-12 months ### "Good news, bad news." April 3, 2021 2.0 When I was able to log in, it was fine. Now that it won't co-operate, it's not. Pros I like the way it enabled me to view my records at all of the locations in the archdiocese where I worked. Very convenient -- when the program used to let me in. Cons The "forgot my password" feature doesn't work. When it rejected the password I've used for the past few months, it sends me an e-mail with a link. When I clicked on the link, all it does is send me back to the login page, where my only option is to click on "forgot my password," get another email, click on the enclosed link, and have it send me back to the login page. As it turns out, you installed an endless loop in your software. Review Source Response from PrimePay April 8, 2021 Hi John! We greatly appreciate you writing a review. We are sorry to hear about the trouble you experienced with logging in. We'd love the opportunity to help you get the support that you need. Please contact us at support@primepay.com, or call us at (833) 968-6288. -Team PrimePay MK MARY K. Director Operations Used the software for: 1-2 years ### "Superior service & products" January 23, 2018 5.0 Pros User friendly and easily navigated employer portal. Techs are always willing to assist with resolving payroll employee and employer issues. I am really impressed with PrimePay Blog topics and they are relate-able to my job and payroll. I seldom experience any wait time for responses to my questions and the Techs stay with me until I understand the concepts and PrimePay requirements. Tech demonstrate an extreme amount of patience and attention to my company's concerns. They listen are consistently inquiring if my company needs clarification on any specific issues. Cons Sometimes when I haven't visited a particular area or subject or an extended period of time I have to reach out to my Tech. I could avoid wasting their time and effort if there were tutorials to let users kn ow of new or updated information as it relates to the PrimePay online Employer Portal. Review Source WB Wayne B. Truck Driver Retail Used the software for: 2+ years ### "Something Is Wrong" August 31, 2019 1.0 I just did Pros When operating properly it is very good to view what you Cons I am sent a text saying my pay stubs is ready for viewing, but then you will NOT let me log in to check it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You say "You currently do not have any services linked to your account" REALLY????????????????????????????? Review Source Response from PrimePay September 3, 2019 Hi Wayne, I am so sorry to hear you're having an issue accessing your pay statements. We are aware there was an issue last week; again our sincerest apologies. We will escalate this further to make sure your issue was resolved. Thank you! RH Robert H. Business Manager Religious Institutions Used the software for: 2+ years ### "PrimePay is a good value" February 21, 2019 5.0 PrimePay has been processing our payroll and filing our taxes for several years with no issues. On rare occasions, I have needed to contact customer service and each time I was helped quickly and effectively. Pros PrimePay's software is easy to use and it allows me to process payroll quickly and reliably. Cons The only thing I would change is to have the ability to process payroll immediately 24/7. Review Source Response from PrimePay February 27, 2019 Thank you for your review, Robert. We are glad to see that we have been able to meet your expectations throughout the years! We are happy to have you as part of the PrimePay family. - Team PrimePay TM Tom M. Senior Account Manager Information Technology and Services Used the software for: 2+ years ### "password reset DOES NOT Work" January 11, 2022 1.0 Was great until the fall of 2021. Has been terrible since. Pros Pretty good WHEN I can access the my pay statements. Cons I have been trying to access my account for over 3 months and quit trying. Password reset is a JOKE. The link I received to reset my password defaults to the login screen with no way to set up a new password. My account as a result locks up. Review Source VR Verified Reviewer Doctor of Chiropractic Alternative Medicine Used the software for: 6-12 months ### "The best payroll service ever" December 18, 2018 5.0 PrimePay is helpful and responsive to my needs. It doesn't matter if you have one employee or hundreds, they treat everyone with respect. Pros The software is easy to use and there is a separate portal for the employees Cons There is a learning curve, but technical support was very helpful. Review Source Response from PrimePay December 19, 2018 Thank you for your kind review. No matter if you have one employee or 100, we treat each of our clients with the same attentive care and passion. If there is ever anything more that you need from us, please do not hesitate to reach out. - Team PrimePay TF Thomas F. VP Development Warehousing Used the software for: 1-2 years ### "Time Clock Log in" August 31, 2021 2.0 Only portion to get my pay stubs. Pros Nothing. I have never been able to use it Cons Customer service never calls me back. Instructions provided to our manager does not match what is needed to log into the portal. I have NEVER been able to log into the portal to request vacation time. I always have to contact our HR department and they get so frustrated it is easier for them just to log in as an admin and do the request for me. Review Source Response from PrimePay September 7, 2021 Hi Thomas! We are sorry to hear that your experience didn't match your expectations, and we regret that we missed the mark. We value your feedback and will use it to enhance the user experience moving forward. We'd love the opportunity to help you get the support that you need. Please contact us at support@primepay.com, or call us at (833) 968-6288. -Team PrimePay VR Verified Reviewer Annuity and Retirement Plan Specialist Financial Services Used the software for: 2+ years ### "Great Software from Prime Pay" December 19, 2018 5.0 Pros The ease of use of the software. The system was very user friendly Cons There was nothing bad about using the system. Review Source VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: 1-2 years ### "PrimePay is straight-forward, easy to manage and use Payroll software! " December 7, 2017 4.0 Pros User friendly, straight-forward, all you need in one place on one page for your payroll needs! Very self-explanatory! Cons The software is a little outdated from the visual perspective, looks like it was created in the 1980s. Review Source BR Benjamin R. Owner Construction Used the software for: 1-2 years ### "Inept - overpaid an employee with no explanation as to why and took too long to return the money!" April 22, 2021 2.0 Terrible customer service when presented with a serious issue. Assigned payroll specialist changed 3-4 times over the couple of years we used them. Not a customer friendly company. Pros They processed payroll. Nothing fantastic about the software at all. Cons They overpaid a single employee by thousands one time, then "couldn't" return the money for days. It was a disaster for our small business. And tax withdrawals didn't come back into our account for even longer. Review Source Response from PrimePay April 26, 2021 Hi Benjamin! We are sorry to hear about the trouble you experienced with overpaying an employee. Although we regret to hear that your experience did not meet expectations, we appreciate you sharing with us so we can improve moving forward. We'd love the opportunity to help you get the support that you need. Please contact us at support@primepay.com, or call us at (833) 968-6288. -Team PrimePay AMP Anne Marie P. Human Resources Administrator Legal Services Used the software for: 6-12 months ### "Our transition from a larger/more expensive payroll organization couldn't have been more smooth. " January 23, 2018 5.0 Using this software really frees up payroll processing time. It's simple and easy to use and it's only just a few clicks in order to successfully transmit payroll each pay period. Pros We started off with a great experience with our sales rep and customer service took right over with excellent service. There seemed to be no errors, problems, or issues right from the very beginning. Our conversion rep was responsive and resolved any issues that I brought forth immediately. Payroll processing days couldn't be more easy. A few simple clicks and I'm ready to submit. The entire process is simple and takes up virtually so little time. Cons I struggle with the reports section. When I want to print out a report, it seems to take me a much longer time as the screens are not very easy to look at and quickly understand. I find the report not generating immediately, but rather queuing, then getting an email to let me know it's ready a bit distracting. Review Source MML Marna Mae L. Owner Medical Practice Used the software for: 2+ years ### "Easy Life" January 17, 2019 5.0 Ive been with Primepay for years now. The company and my "smart representatives" makes my Payroll, Taxes easy. I could have some peace of mind at the end of every pay period and tax year that I am compliant the the IRS and labor law. Pros All it takes is a brief phone call, I give the hours and in less than a minute i can download and print out my reports Cons Some minor glitches, all is well and well taken cared of. Review Source Response from PrimePay January 18, 2019 Thank you very much for your review. One of our goals is to give you time back in your day to focus on what matters most while we handle your back office tasks. We are glad that at the end of the day, you can be left with peace of mind knowing everything is taken care of. Thank you for being a valued part of the PrimePay family. - Team PrimePay VR Verified Reviewer Executive Director Museums and Institutions Used the software for: 1-2 years ### "PrimePay" January 17, 2019 5.0 Overall, we are pleased. The price is right and there are not any surprises. Pros Easily access or reports on an online portal anytime. Cons Each document is a separate pdf to download. Review Source Jeff C. Agent / Owner Insurance Used the software for: 2+ years ### "Excellent. Easy and intuitive " December 18, 2018 5.0 Prime pay has been easy since the day I inquired about using their service several years ago. The sales professionals were excellent the training was excellent and the monthly usage is intuitive and easy I highly recommend Pros Intuitive and easy to use. Compared to the other interfaces I’ve used this one Excels Cons I’ve used other payroll software firms and prime pay is by far the most intuitive Review Source SM Sean M. Bookkeeper Design Used the software for: 2+ years ### "Not too shabby" December 18, 2018 4.0 Pros Mostly simple to use for small businesses. Great to not have to worry about tax filing. Cons Having to pay extra to get a report that shows YTD earnings per employee. Review Source Response from PrimePay December 19, 2018 Hi Sean, Thank you for your honest review. We value your feedback and use this information to improve our service and product. Just like your business, we are always focused on growing and bettering ourselves to meet the needs of our clients. - Team PrimePay Similar Products Featured