# PrimePay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PrimePay the right Payroll solution for you? Explore 381 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156904/PrimePay/reviews --- PrimePay 4 (381) [View alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PrimePay Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews ND Nikki D AccountantAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines.“ May 23, 2025 CH Christina H HR DirectorConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person.“ November 24, 2025 ND Nikki D AccountantAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports.“ May 23, 2025 AB Alicia B Accountant and Payroll AdministratorAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “Our company has had some communication issues with taxes being paid in correctly or overpaid from switching over mid-year.“ May 23, 2025 LQ Leslie Q Director, HRAviation & Aerospace, 201 - 500 employeesUsed the software for: 6-12 months. “I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the experience was excellent.“ August 27, 2025 LA Liz A Payroll ManagerConstruction, 501 - 1,000 employeesUsed the software for: 1-2 years. “We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a mess with benefits and tenure.“ May 3, 2024 GM Greg M OwnerSports, 11 - 50 employeesUsed the software for: More than 2 years. “My franchise forces me to use Profitkeeper on the same site, so that made it easy to come to one place.“ May 5, 2025 JL Junhyun L HR AssociateNewspapers, 51 - 200 employeesUsed the software for: More than 2 years. “There are some actions which are not allowed to modify on our end, having us to call customer support, such as changing Tax Exemptions.“ August 5, 2024 ## Showing most helpful reviews Showing 1-25 of 381 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aisha D. President CEO Environmental Services Used the software for: 1-2 years ### "PrimePay is a great option for small businesses." October 16, 2023 4.0 Overall, I like Primepay. They worked professionally and helped me resolve any issue that came up. Pros I like the onboarding process. From getting all of your documents together to communication, it was really good. The price is average for what you can pay. I like when you get one deticated person to deal with from onboarding to runing payrolls. I like that she was really hands on with making sure you know all the ins and outs of getting started. She was very meticulous and task driven. She did not run it untill we confirmed everything. Cons I didn't like the switiching to a new person to handle my account. Like other payroll services, you get one person for on boarding and another for the rest of your term. That was the case here. The second person wan't bad at her job she just wasn't as experienced or meticulous. We had a few times that weren't entered correctly or something was missed in email. We eventually got it. It just took time. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay I did not want to deal with the sale agents again at ADP. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is great and has a great platform for users to input their information and even intergrates with other software. However there sales/sales incentives can be very disruptive. I may have delt with several sales agents calling to onboard me or up sell me etc. every couple of months while I was a client and when I was not. I can appreciate the sales people trying to get commisions but it was very disruptive talking to regional reps and local reps and setting up meetings to discuss things. It made me feel that they were incentivised on quantity and not quality. Review Source LR Liz R. President Security and Investigations Used the software for: 2+ years ### "Customer support is great! " January 17, 2025 5.0 The fast response from the specialists at Primepay is great! We just submitted our 3rd party sick pay and received our amendments the very next morning. Pros We always receive a quick response to any question we have. Cons I prefer to have a payroll specialist assigned to my account so that if I have questions I always speak to the same specialist. Therefore, it is a more personalized experience. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing PrimePay We decided not to go back to paychex because they missed a bonus payroll for our company one year. Review Source CH Christina H. HR Director Construction Used the software for: 2+ years ### "Great basic software" November 24, 2025 3.0 The software was great and easy to use. It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person. Pros The simplicity of the product made it easy enough for almost anyone to use. The payroll process and tax management filing was helpful. Cons Because of the simplicity of the product, it lacked the abilities and the support we needed as a growing business. Review Source MJ Mike J. CHRO Food & Beverages Used the software for: Less than 6 months ### "The money savings is totally worth it. Your not sacrificing anything. " May 16, 2025 5.0 The information session was very friendly and helpful. Compared apples to apples. After the sales person went through the information, I was transfered over to my account specialist who was able to log in with me and get some of the information the needed through a web call. Now just in the process of getting employee information over. Pros The pricing and helpfulness of the Sales rep and the account specialist. Everyone was helpful during the onboarding process and trying to get me set up with everything. Pricing was a huge point for me and this is almost half the price of any other pay company I have been with Cons The amount of work to bring employees from current service to primepay. Have to do a lot of manual transfer of reports and information. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Price was the huge factor in me switching over. Review Source HM Heather M. Owner, CFO Machinery Used the software for: 2+ years ### "Ease of use" November 5, 2024 5.0 I enjoy using PrimePay, and will continue until further notice. Pros PrimePay is easy to use. I like the intergration between PrimePay and employee navigator. Cons I don't like the payroll cutoff time being such a hard time, when I'm actually going throught the last steps of payroll. I've been caught in verification a couple of times, and charged the "Next Day Deposit Fee". Alternatives considered [Timesheet](https://www.capterra.com/p/211607/Timesheet/) Reason for choosing PrimePay Integration with Employee Navigator and ease of use and setup. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) WestLift was switching from Quickbooks to another company system. Review Source MM Mellony M. Human Capital System Administrator Religious Institutions Used the software for: 6-12 months ### "Overall Experience" November 19, 2024 1.0 My overall experience with PrimePay implemetation team was great exeprience, my overall experience with the system is NOT LIKEY to recommend. The system is has a lot of glitches and is limited to what is capabilities are. Pros I loved that the implementation team was very knowledgable and responsive. I learned a lot from \[sensitive content hidden\] about how their system worked. I alos LOVED the Cons System limitations. The system is unable to handle our intricut payrolls and could not give basic reports that were needed. The discovery documents was very detailed on what is needed for data migration. It made the import of information and data verification easier. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing PrimePay Upper Management made the decision on behalf of the entire company Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Upper Management made the decision on behalf of the entire company Review Source WD Walter D. President Automotive Used the software for: 2+ years ### "Primepay Overall Experience- Iridium Mfg" November 4, 2024 5.0 Very good, and overall happy with the product. Pros The layout is great, it is very intuitive and flows well. When Prime Pay handles direct deposit, I do not need to worry about payroll or payroll taxes getting to the correct place. Cons The workman's comp reporting and most report generation is not intuitive or user friendly. It is very cumbersome and I am not quite certain I get the report I need for my workman's comp audit. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay Good Salesperson, and seemed easier to use. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was too much money compared to the service I was getting. Review Source KC Kathleen C. CFO, owner Construction Used the software for: 2+ years ### "CFO and co-owner" September 25, 2024 5.0 I have been a client of PrimePay for over ten years. With the exception of some challenges in the Covid and post-Covid period, I have had the pleasure of working with some dedicated and knowledgeable PrimePay employees. Many years ago, a business partner insisted we switch to a competitor. After a couple of years, I came back to PrimePay. Pros \[sensitive content hidden\] provided extraordinary customer service, demonstrating great skill, patience, and professionalism. We had a tedious task to tackle and he took care of the problem expertly and with a great attitude. Cons It can be challenging to reach someone in support. I am very grateful to have been connected with \[sensitive content hidden\]. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I went back to PrimePay and specifically requested my former service rep. \[sensitive content hidden\]. She's now retired after a decades-long career with PrimePay. She was awesome. Review Source AF Angie F. Human Resources Legal Services Used the software for: 2+ years ### "Great Company" October 31, 2024 5.0 It has been a pleasure and I would definitely pick them again. Pros Portal is very user friendly and great customer service!!! Cons When I first started with PrimePay the portal was a little out of date but since then they have made so may upgrades and enhancements. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing PrimePay Great customer service and easy to use system. Review Source SR SAM R. Controller Real Estate Used the software for: 2+ years ### "Good Software, Good Tech Experts" January 22, 2025 5.0 Excellent. Got very good support from the Tech staff Pros Highly Professional. Were able to solve the problems quickly Cons None. Missed the Direct Deposits once but quickly turned around and solved the problem Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) PRIMEPAY IS MUCH CHEAPER AND EFFECTIVE, EASY TO USE Review Source JR Joshua R. Assistant to Controller Utilities Used the software for: 2+ years ### "Solid Foundation" June 6, 2025 4.0 My overall experience with Primepay has been very positive. Some of my issues were unique, but once I had a representative where as I could show my particular limitation, they were always able to resolve or show me better ways of handling the issues. Pros In most cases, there is written information on how to resolve an issue you are having and potentially a video as well. Cons Times where I had to call support, those issues where not always resolved or no one returned my calls Review Source MW Marvin W. V.P. of Finance Environmental Services Used the software for: 2+ years ### "That the way I see them" June 6, 2025 4.0 Excellent. Pros Real knowledgeable and helpful personal. Cons Main headquarter no longer in VA. lol Review Source PG Pallavi G. People and Culture Specialist Education Management Used the software for: Less than 6 months ### "Amazing experience!" August 27, 2025 5.0 Positive and helpful. Pretty prompt with the response and more than happy to collaborate to find the solutions Pros Very knowledgable and quick resolution. Happy to jump on a collaborative team effort to provide users the best experience Cons Nothing really! It was all good. I have a very positive experience with the team everytime I talk to anyone on Prime pay Review Source VW Vickie W. Administrator Education Management Used the software for: 2+ years ### "Administrator of a Child Care Program" March 21, 2025 5.0 Overall, I highly satisfied with PrimePay. Pros They are professional, respond quickly, and helpful with payroll. I also appreciate the other services they offer such as trainings. Cons Sometimes I need to speak directly to an individual over the phone and this can be challenging. Review Source EM Estie M. VP Construction Used the software for: 2+ years ### "Responsive CSR" February 26, 2025 4.0 Pros Customer service experience is currently Cons Requests for reviews every time a ticket is closed is too frequent Review Source JJ John J. Treasurer Religious Institutions Used the software for: 1-2 years ### "Stay away!" March 3, 2025 1.0 Really terrible. Can't count the number of times I called to resolve issues to no avail. Pros Really nothing - compared to other providers they offer no advantages. Cons Inept customer support. Kept getting the run-around about tax withholding. We ditched them after months of frustration. Found out that they had withheld $8,000 more in taxes than they should have, and we are a small organization! Review Source RD Robert D. Treasurer Religious Institutions Used the software for: 2+ years ### "Avoid PrimePay" December 26, 2024 1.0 Misery. Website and reporting features are poor relative to ADP; customer service was atrocious. Pros I am the treasurer for two organizations. One uses ADP, and one uses Primepay. Relative to ADP, Primepay has no particular strengths. Cons Very poor customer support; often told they would get back to us but more than half the time they never did. Could not withhold Philadephia wage tax from two of our employees despite multiple requests to do so. Switched to ADP who did the taxes correctly, then Primepay his us with a $2K early termination fee. Just an awful experience. Review Source RS Rajan S. COO Information Technology and Services Used the software for: 2+ years ### "PrimePay, is a very personable Payroll Company" February 22, 2025 5.0 My overall experience is nothing but positive. I recommend Prime Pay as a Payroll Company. Pros PrimePay is very personable; it is not too large where a client gets lost, and it is not too small and unable to take care of your business needs. Cons Sometimes, it isn't easy to get hold of customer support professionals. Review Source MR Monica R. Administrator Security and Investigations Used the software for: 2+ years ### "PrimePay produces perfect products punching periodic problems perfectly" September 24, 2024 5.0 PrimePay is the best Benefits vendor we have. Very thankful they administer our HRA. Pros We have worked with PrimePay for 5 years. Any time I call with a question the representative is very knowledgeable and helpful. Questions are handled on the first call. Hold times are very short. PrimePay is an extension of our Benefits team. They make the benefits side of my job easier. Employees are happy to have an HRA. PrimePay makes it easy for me to offer it. Cons They do everything so well. If I have to list something, make the website more clear. The website is fine if you frequent it. I have to relearn as I don't use it often. Review Source mC marc C. controller Entertainment Used the software for: 2+ years ### "Horrible, 0/10" January 8, 2025 1.0 Horrible! you say what you have to for the sale and leave us behind when help is needed Pros Nothing, sold us a service and they are unable to follow through Cons You don't care. Just sent an issue to someone and the person responding just provided suggestions rather than looking into the issue Review Source JK Janson K. Area Developer Sports Used the software for: 2+ years ### "PrimePay Recommendation" October 1, 2024 5.0 I've enjoyed my experience and appreciate PrimePay services. Pros I appreciate the onboarding capabilities and a solid range of contacts that are willing to help in various focus areas like payroll, taxes, HR, etc. Cons I wish there was a more seamless way to replicate an employee in one business to another. For example, when I have a staff member that works in both of our territories, it can be time consuming to manually add them into the second territory. I understand there's probably legal implications that make it difficult so I'm not sure I have a suggested fix. Review Source NC Nancy C. Office Admin Maritime Used the software for: 2+ years ### "PrimePay review" September 25, 2024 5.0 Overall, my experience has been very positive. I have never come away with a feeling of asking dumb questions or whatever I did can't be fixed. Pros I started using PrimePay because of the Worker Comp pay as you go feature along with being a small business, insurance can be a problem to obtain. Since then I have become dependent upon PrimePay to keep me compliant with payroll and tax responsibilities. Cons Since the rapid growth of PrimePay, I am not able to reach help as quickly as previously. In the beginning, I had a payroll specialist assigned to me and we were able to build a relationship. Now I may or may not get a return call and when I'm in panic mode it can be frustrating. Review Source WJ Walter J. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "Unhappy Small Business Customer" January 17, 2025 1.0 Poor support ....very very expensive for little service Pros Weekly reminders about payroll submissions Cons Very expensive for minimal service...Primepay is not small business friendly Review Source CB Charity B. Office Manger Mental Health Care Used the software for: Less than 6 months ### "Great Payroll Company for Small Business" May 23, 2025 5.0 Overall we are very happy with the service. We have had great support and payroll processing is simple. Pros The customer support we have received from day one has been great. They have been responsive and helpful in answering any questions. Cons The layout of the website isn't the most user friendly. It is functional and pretty straight forward just limiting in some aspects. Review Source CO Celeo O. IT coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "great customer support" October 18, 2024 5.0 \[sensitive content hidden\], did his best to respond as fast as he could, excellent service Pros \[sensitive content hidden\] was very thorough and was able to resolve my issue Cons One thing that was somewhat frustrating was the fact that the communication with the tech was not fluid as it was via email depending on how the email server's speed. Review Source Similar Products Featured ## Related categories [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)