# PrimePay Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of PrimePay Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of PrimePay Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/156904/PrimePay --- # PrimePay Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 9, 2025 Written byBarkha Bali Barkha Bali Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra so... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Content Writer Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PrimePay PrimePay Overview: ### Key takeaways Insights from verified Capterra reviews PrimePay empowers small businesses to manage payroll, HR, and time tracking with weekly usage and direct deposits as core workflows. It’s most used by administrative teams in construction, healthcare, and nonprofit sectors. Reviewers value its W-2 prep and payroll reporting, though many cite support delays and limited self-service tools. Recent updates include AI-powered onboarding and predictive dashboards for better visibility and control. ### Our verdict It’s useful for small and midsize businesses (SMBs) that need payroll and HR tools with modular pricing and weekly usage patterns. While its payroll features are well-rated, buyers should expect trade-offs in support responsiveness and customization. The platform’s newer AI and planning tools offer more control, but teams may need to build internal processes to offset gaps in reporting and self-service. Top alternative Featured Overall rating Based on 381 user reviews Reviews sentiment Positive 74% Neutral 7% Negative 19% Pros & cons Intuitive and accessible platform Knowledgeable and reliable support team Long wait times and poor follow-up Slow and inconsistent request processing Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PrimePay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://primepay.com/&name=PrimePay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PrimePay 4.0 (381) VS. [4.9 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (381) Ease Of Use 4.8 (4,263) Value For Money 3.9 (342) Value For Money 4.7 (3,915) Customer Service 3.8 (359) Customer Service 4.7 (4,017) ## PrimePay alternatives PrimePay may not suit teams that rely heavily on real-time reporting, flexible access controls, or need faster support resolution. Buyers prioritizing interface clarity, deeper customization, or more predictable service models may want to explore other options. Highest Rated [4.9 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month [4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing [4.6 (4,191)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month [4.3 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/156904/PrimePay/alternatives/) ## Who uses PrimePay? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible platform 79% positive reviews out of 100 Most users report ease of use, highlighting straightforward navigation, quick setup, and user-friendly design. Long wait times and poor follow-up 63% negative reviews out of 35 Most users report phone support involves lengthy hold times, unreturned calls, and difficulty reaching knowledgeable staff. Knowledgeable and reliable support team 83% positive reviews out of 54 Most reviewers find professional use supported by responsive, well-informed staff who address issues efficiently. Rachel M Director of HR and AR Processor, 11 - 50 employees. "I really like talking to support technicians like \[sensitive content hidden\] that demonstrates a strong ability to make you feel that they are knowledgeable and understand the different aspects of primepay." Slow and inconsistent request processing 81% negative reviews out of 31 Most reviewers describe request handling as slow, with unresolved tickets, delayed responses, and inconsistent follow-up. Alison B Bookkeeper, 11 - 50 employees. "Every single thing became painful to do and it felt like pulling teeth to get anything done. If you tried to call you would be on hold for hours but it could be days or weeks to get a response to an email. " Frequent login and access issues 85% negative reviews out of 26 Most reviewers indicate security and access control problems, citing login failures, password reset loops, and unreliable access. ## PrimePay's interface The interface is intuitive for payroll and time tracking, with clear workflows for recurring tasks. But HR modules can feel cluttered and confusing. Reporting lacks customization, and there’s a lack of real-time feedback during updates. While payroll is easy to use, HR features often require support. Barkha Bali Content Writer PrimePay’s payroll dashboard supports quick task completion, but HR modules often require extra steps to locate or update employee data. Support is needed for basic changes, slowing workflows. The lack of real-time feedback during edits can cause errors, which makes it important to build internal checks or allocate time for post-update reviews. Ease of Use 3.9 (381) 3.9 Based on 381 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer PrimePay’s top-rated features work best when used together to simplify payroll cycles, reduce tax-related stress, and maintain accurate employee records. Reviewers consistently highlight the time savings and operational clarity gained from these built-in automations. Features 3.8 (381) 3.8 Based on 381 reviews The PrimePay features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. W-2 preparation 4.2 (129) 129 reviewers rated this feature Automates year-end tax document generation, reducing manual effort and minimizing errors. Electronic access and reprint options save time and improve compliance. Some delays are reported, but the feature provides peace of mind for payroll teams. Direct deposit 4.0 (123) 123 reviewers rated this feature Enables timely, paperless payroll distribution with minimal setup. Reliability and convenience are especially noted around holidays. Notifications and absence of fees are appreciated, though occasional delays occur during cutoff periods. Payroll reporting 4.0 (135) 135 reviewers rated this feature Supports audit-ready documentation and real-time earnings visibility. Reports are easy to access and read, though more customization is often requested. Despite occasional login issues, this feature is relied on for financial tracking and compliance. Tax compliance 3.9 (123) 123 reviewers rated this feature Handles filings and deductions to reduce manual workload. There’s less concern about changing tax laws due to automated processes. Some delays and support gaps are noted, but the system is trusted for routine compliance. Payroll management 3.6 (156) 156 reviewers rated this feature Streamlines employee payments with reliable processing and onboarding support. This feature impacts financial operations positively, though technical issues and inconsistent service are occasionally reported. It’s seen as essential for maintaining payroll accuracy. Employee database 3.6 (105) 105 reviewers rated this feature Centralizes employee records for payroll and benefits tracking. Accessibility and accuracy are valued, though navigation challenges and limited profile details are mentioned. It’s useful for retrieving historical data and making updates. Advanced scheduling 0 reviewers rated this feature Enables managers to build and adjust employee schedules with rule-based logic and shift templates. This helps reduce manual errors, improve coverage, and align staffing with operational needs across departments. Employees can view schedules in real time. Geofencing 0 reviewers rated this feature Adds location-based controls to time tracking and access permissions. Employers can restrict clock-ins to approved zones, helping prevent time fraud and ensuring compliance with labor policies. It’s especially useful for distributed or mobile teams. Drag and drop organizational planning 0 reviewers rated this feature Lets HR teams visually restructure reporting lines and roles. This feature simplifies org chart updates, succession planning, and role transitions by allowing quick adjustments without needing backend configuration or IT support. AI-powered analytics and dashboards 0 reviewers rated this feature Surfaces workforce trends, payroll anomalies, and compliance risks using built-in AI tools. Managers can access visual dashboards that highlight outliers, forecast costs, and track engagement metrics, helping guide strategic decisions. AI-powered onboarding 0 reviewers rated this feature Introduces interactive, video-based onboarding workflows tailored for remote and hybrid teams. This update improves new hire engagement and reduces manual HR tasks by centralizing communication and task tracking. Time-relational infrastructure 0 reviewers rated this feature Supports point-in-time reporting and retroactive data changes. This architecture update allows HR teams to track historical data accurately and make corrections without disrupting current workflows. Predictive analytics dashboards 0 reviewers rated this feature Delivers real-time insights into workforce trends and financial outcomes. These dashboards help managers identify anomalies, forecast costs, and make data-backed decisions faster. All key features (67) Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) 46.67% of 15 reviewers that rated this feature as important or highly important Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager 0% of 0 reviewers... Track 401(k) participant contributions and employer match 50.00% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 75.00% of 36 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Enables managers to build and adjust employee schedules with rule-based logic and shift templates. This helps reduce manual errors, improve coverage, and align staffing with operational needs across departments. Employees can view schedules in real time. 0 reviewers rated this feature Surfaces workforce trends, payroll anomalies, and compliance risks using built-in AI tools. Managers can access visual dashboards that highlight outliers, forecast costs, and track engagement metrics, helping guide strategic decisions. 0 reviewers rated this feature Introduces interactive, video-based onboarding workflows tailored for remote and hybrid teams. This update improves new hire engagement and reduces manual HR tasks by centralizing communication and task tracking. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Find and manage potential candidates and their applications and resumes through the recruiting life cycle 200.00% of 1 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 100.00% of 1 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups 0.00% of 2 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Record employee's benefit plans and selections throughout career progression 37.50% of 8 reviewers that rated this feature as important or highly important Facial or other physical recognition to confirm identity 0% of 0 reviewers... Print paychecks issued to confirm payment of wages or salary 0.00% of 1 reviewers that rated this feature as important or highly important Manages compensation such as salary, bonus, and benefits processes, aligning with policies 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 114.29% of 7 reviewers that rated this feature as important or highly important Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 60.00% of 5 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 66.67% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications 42.86% of 28 reviewers that rated this feature as important or highly important Enables timely, paperless payroll distribution with minimal setup. Reliability and convenience are especially noted around holidays. Notifications and absence of fees are appreciated, though occasional delays occur during cutoff periods. 123 reviewers rated this feature Store, manage, and track all electronic documents in a centralized location 0% of 0 reviewers... Lets HR teams visually restructure reporting lines and roles. This feature simplifies org chart updates, succession planning, and role transitions by allowing quick adjustments without needing backend configuration or IT support. 0 reviewers rated this feature Centralizes employee records for payroll and benefits tracking. Accessibility and accuracy are valued, though navigation challenges and limited profile details are mentioned. It’s useful for retrieving historical data and making updates. 105 reviewers rated this feature Track employee schedules, availability, and performance across projects and tasks 70.00% of 10 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 22.22% of 9 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 0% of 0 reviewers... Centralized storage for employee data, records, and performance metrics 0.00% of 2 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 0% of 0 reviewers... Track and measure time worked for employees 108.33% of 12 reviewers that rated this feature as important or highly important Software specialized for accountants and accounting firms 0% of 0 reviewers... Adds location-based controls to time tracking and access permissions. Employers can restrict clock-ins to approved zones, helping prevent time fraud and ensuring compliance with labor policies. It’s especially useful for distributed or mobile teams. 0 reviewers rated this feature Automates core HR functions such as talent management, employee evaluation and learning management 55.56% of 18 reviewers that rated this feature as important or highly important Facilitate training materials that help employees grow and progress in their positions 0% of 0 reviewers... Access software remotely via mobile devices 33.33% of 6 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Pay employees in multiple states with correct tax deduction amounts in each 0.00% of 1 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 50.00% of 2 reviewers that rated this feature as important or highly important Manage and record overtime hours for hourly employees 71.43% of 7 reviewers that rated this feature as important or highly important Streamlines employee payments with reliable processing and onboarding support. This feature impacts financial operations positively, though technical issues and inconsistent service are occasionally reported. It’s seen as essential for maintaining payroll accuracy. 156 reviewers rated this feature Supports audit-ready documentation and real-time earnings visibility. Reports are easy to access and read, though more customization is often requested. Despite occasional login issues, this feature is relied on for financial tracking and compliance. 135 reviewers rated this feature Organize and manage the accomplishments and development of employees or performance of applications or systems 0% of 0 reviewers... Delivers real-time insights into workforce trends and financial outcomes. These dashboards help managers identify anomalies, forecast costs, and make data-backed decisions faster. 0 reviewers rated this feature Tools to find, assess, and hire suitable candidates for a job within an organization 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 133.33% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 42.86% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 80.00% of 5 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 68.54% of 89 reviewers that rated this feature as important or highly important Track and manage sick leave time 0% of 0 reviewers... Calculate tax and make deductions on gross income from sources like wages, investments or self-employment 58.82% of 17 reviewers that rated this feature as important or highly important Handles filings and deductions to reduce manual workload. There’s less concern about changing tax laws due to automated processes. Some delays and support gaps are noted, but the system is trusted for routine compliance. 123 reviewers rated this feature Set up connections to third-party platforms to improve business processes 37.50% of 8 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 54.55% of 11 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 57.14% of 7 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 100.00% of 3 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 53.33% of 15 reviewers that rated this feature as important or highly important Supports point-in-time reporting and retroactive data changes. This architecture update allows HR teams to track historical data accurately and make corrections without disrupting current workflows. 0 reviewers rated this feature Track the amount of time spent on a job or task 70.00% of 10 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 0.00% of 2 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time 56.25% of 16 reviewers that rated this feature as important or highly important Automates year-end tax document generation, reducing manual effort and minimizing errors. Electronic access and reprint options save time and improve compliance. Some delays are reported, but the feature provides peace of mind for payroll teams. 129 reviewers rated this feature Automatically subtract garnishments from wages 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer PrimePay’s top-rated features work best when used together to simplify payroll cycles, reduce tax-related stress, and maintain accurate employee records. Reviewers consistently highlight the time savings and operational clarity gained from these built-in automations. Features 3.8 (381) 3.8 Based on 381 reviews ## Pricing PrimePay doesn’t publicly share the pricing for its plans. However, to give you an idea of the market, the average SMB budget for such tools is $69 per user, per month. ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/156904/PrimePay/pricing/) Barkha Bali Content Writer Its modular pricing helps SMBs control costs by starting with payroll and adding HR or compliance tools only when needed, making it easier to align spend with operational priorities. Value for money 3.9 (342) 3.9 Based on 342 reviews ## Integrations PrimePay connects with a wide range of finance, HR, and payroll systems through a mix of native and third-party links. These integrations support real-time data exchange, reduce manual entry, and help unify reporting across departments. Popular integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Barkha Bali Content Writer Integrating PrimePay with your finance and HR systems will help your operations lead reduce reconciliation errors, automate compliance tasks, and maintain a single source of truth for payroll and benefits data across locations and teams. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (359) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (359) 3.8 Based on 359 reviews ## User reviews Overall rating 4.0 Based on 381 reviews Filter by rating 5(213) 4(68) 3(28) 2(13) 1(59) Mentioned topic Sorted by most recent CH Christina H. HR Director Construction ### "Great basic software" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 November 24, 2025 The software was great and easy to use. It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person. Pros The simplicity of the product made it easy enough for almost anyone to use. The payroll process and tax management filing was helpful. Cons Because of the simplicity of the product, it lacked the abilities and the support we needed as a growing business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Pallavi G. People and Culture Specialist Education Management ### "Amazing experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2025 Positive and helpful. Pretty prompt with the response and more than happy to collaborate to find the solutions Pros Very knowledgable and quick resolution. Happy to jump on a collaborative team effort to provide users the best experience Cons Nothing really! It was all good. I have a very positive experience with the team everytime I talk to anyone on Prime pay Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LQ Leslie Q. Director, HR Aviation & Aerospace ### "PrimePay Made Our Benefits Rollout a Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 27, 2025 My experience with PrimePay has been excellent. The platform made our Open Enrollment and new benefits program implementation smooth and efficient. Our consultant was knowledgeable, professional, and easy to work with—always meeting deadlines and communicating clearly. Overall, PrimePay provided the right tools and support to ensure a successful rollout, and I would highly recommend them. Pros I recently completed the implementation of a newly structured benefits program for Open Enrollment using PrimePay as our HRIS, and the experience was excellent. Our benefits consultant, \[sensitive content hidden\], was outstanding throughout the entire process. He was extremely knowledgeable about the system and benefit plan structures, which gave me confidence at every step. He consistently delivered his work on time, communicated clearly, and always made himself available for questions or guidance. Beyond his professionalism, he was friendly, approachable, and truly a pleasure to collaborate with. I would highly recommend him to anyone implementing a benefits program, and I would absolutely welcome the opportunity to work with him again in the future. Cons One area of improvement is around branding clarity. There can be some ambiguity in how PrimePay and SyncHR are marketed and presented, which at times makes it difficult to distinguish the two platforms and understand their positioning. Clearer, more consistent branding would help avoid confusion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Owner Retail ### "Opinion: PrimePay is an excellent payroll company" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2025 So far, Primepay is what I would have expected in a payroll company. The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar. Pros They were able to work with me to keep my processing costs low. I historically only use my payroll companies for processing and nothing else Cons I have been with them for less than a year. So it is hard to choose a "con". However for some reason I was getting charged more for my payroll monthly than my proposal stated. It was fixed, and then happened again. So it seems to be a computer glitch that needs to be fixed. Switched from [Heartland Payroll+](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I think Heartland being owned by Global Payments has brought down the quality of the product. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing PrimePay Primepay was able to stay within the budget I was looking for. For my business, payroll cost is what drives my decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Georgina H. Analyst Computer & Network Security ### "Primepay review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 18, 2025 Overall positive. Website looks proffesional. Costumer service is amazing. Easy to set up and is poppullar with many costumers world wide Pros Primepay is simple and quick. Costumer service provides great support. The website is colourful and looks proffesional Cons The website could have wider range. And we as costumers should be able to access more information. It could parter with more teams to provide even wider range off softwares Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Marvin W. V.P. of Finance Environmental Services ### "That the way I see them" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 6, 2025 Excellent. Pros Real knowledgeable and helpful personal. Cons Main headquarter no longer in VA. lol Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Joshua R. Assistant to Controller Utilities ### "Solid Foundation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 6, 2025 My overall experience with Primepay has been very positive. Some of my issues were unique, but once I had a representative where as I could show my particular limitation, they were always able to resolve or show me better ways of handling the issues. Pros In most cases, there is written information on how to resolve an issue you are having and potentially a video as well. Cons Times where I had to call support, those issues where not always resolved or no one returned my calls Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VR Vanessa R. Plant Manager Building Materials ### "PrimePay is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 30, 2025 Pros The ease of the website and the process is very smooth. It has been a great product for our companies needs. Cons We've had a hard time to get our E-Verified set up in a timely manner. We have been in this process for several months and are still waiting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Emily B. Operator Consumer Services ### "Prime Pay Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 28, 2025 Overall, Prime Pay is much smother of a payroll platform that what I have used in the past. I enjoy the platform, the look, and the ease it provides. Direct deposit is the way to go! Less headache! Pros Prime Pay offers a wide variety of business needs. It has a sleek, modern look and feel- while being easy to navigate and process your payroll needs. Cons At times, Prime Pay support can be tricky to navigate. Sometimes I feel as though my cases are solved quickly, and others I feel I am lost and/or need further assistance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Todd B. Admin Assistant Retail ### "New, but not so new client" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2025 I am relatively new to PrimePay in this regard. I am however a former client, but well before there was such an extensive online presence. I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user friendly. Pros The support staff I would say is what I like most. In my experience they have been both professional as well as cordial. Cons I don't think what I like least is exclusively a PrimePay issue. There is a volume of information on how to generate reports, or complete certain actions. It's sometimes difficult to navigate by yourself, or to phrase the question you have for the search feature to find it. Switched from [Heartland Payroll+](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I was locked into a 3 year contract, to be fair rate was excellent. While there are competent people who work there, I find that being acquired by Global has hurt their product. It took me weeks of phone calls and emails to find out what would happen once the contract ended. The people I would speak to or hear from always had to push the message along to someone else, and that someone else would never return my message. In my experience through the years working off and on with Global, they never had a good sense for working with smaller businesses. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing PrimePay They were able to match the price very close to what I was paying at Heartland. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156904/PrimePay/reviews/) ## FAQs PrimePay’s onboarding software automates new hire tasks, centralizes communication, and standardizes procedures. It’s built into the HR platform and supports remote and hybrid onboarding with video-based workflows. Yes. PrimePay offers over 200 pre-built HR reports, including compliance, turnover, and compensation insights. Users can customize dashboards and access real-time data for workforce planning and budgeting. Yes. PrimePay’s platform supports remote teams with mobile access, self-service portals, and digital onboarding tools. Features like geofencing and time tracking help manage distributed workforces effectively. Yes. PrimePay includes compliance tools for ACA, EEO-1, COBRA, and labor law reporting. Reports are accessible by location and employee status, helping HR teams stay audit-ready. Yes. Through the self-service portal, employees can update personal details, tax withholdings, retirement inputs, and benefits information directly from desktop or mobile devices. PrimePay’s HRIS consolidates payroll, HR, and time data into one platform. It reduces manual work, improves data accuracy, and supports strategic decision-making with real-time insights. Yes. PrimePay uses role-based security and encrypted data architecture. It retains position and personal data across lifecycle changes, minimizing risk and ensuring compliance. Yes. PrimePay provides implementation services through its QuickStart package and support team. Services include data migration, configuration, and onboarding assistance during setup. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from PrimePay’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [Capterra’s 2025 HR Software Trends: How Leading Organizations Transform Talent With Technology](https://www.capterra.com/resources/hr-software-trends-ai-talent-transformation/) Published July 24, 2025 by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/) and [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) ### [HR Software Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/hr-software-cost-comparison/) Published July 30, 2025 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) ### [ATS Price Comparison Guide: A 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Ledger?](https://www.capterra.com/resources/payroll-ledger/) Published December 15, 2022 by [Adam Carpenter](https://www.capterra.com/resources/author/acarpenter/) ### [Net Pay vs. Gross Pay—What's The Difference?](https://www.capterra.com/resources/net-pay-vs-gross-pay/) Published December 7, 2022 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [6 Accounting Tasks That Can Be Fully Automated](https://www.capterra.com/resources/accounting-automation/) Published February 28, 2024 by [Leaman Crews](https://www.capterra.com/resources/author/leaman-crews-guest-contributor/) ### [3 Benefits and Challenges of Modern Accounting Solutions Over Manual Methods](https://www.capterra.com/resources/benefits-of-accounting-software/) Published August 23, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) Popular comparisons [Deel vs PrimePay](https://www.capterra.com/compare/156904-205015/PrimePay-vs-Deel)[Rippling vs PrimePay](https://www.capterra.com/compare/156904-172127/PrimePay-vs-Rippling)[Paylocity vs PrimePay](https://www.capterra.com/compare/86714-156904/WebPay-vs-PrimePay)[ADP Workforce Now vs PrimePay](https://www.capterra.com/compare/155895-156904/WorkforceNow-vs-PrimePay)[RUN Powered by ADP vs PrimePay](https://www.capterra.com/compare/156904-185859/PrimePay-vs-RUN)[Patriot Payroll vs PrimePay](https://www.capterra.com/compare/116050-156904/Patriot-Payroll-vs-PrimePay)[Gusto vs PrimePay](https://www.capterra.com/compare/131882-156904/Gusto-vs-PrimePay)[Paychex Flex vs PrimePay](https://www.capterra.com/compare/119841-156904/Paychex-Flex-vs-PrimePay)[Paycor vs PrimePay](https://www.capterra.com/compare/133745-156904/Paycor-Perform-vs-PrimePay)[Dayforce HCM vs PrimePay](https://www.capterra.com/compare/156904-205376/PrimePay-vs-Dayforce-HCM) [Asure vs PrimePay](https://www.capterra.com/compare/156904-159581/PrimePay-vs-Payroll-Tax-Management)[Proliant vs PrimePay](https://www.capterra.com/compare/156904-187093/PrimePay-vs-Proliant)[Paycom vs PrimePay](https://www.capterra.com/compare/130949-156904/Paycom-vs-PrimePay)[QuickBooks Payroll vs PrimePay](https://www.capterra.com/compare/156904-174981/PrimePay-vs-QuickBooks)[isolved vs PrimePay](https://www.capterra.com/compare/156904-164417/PrimePay-vs-iSolved)[BambooHR vs PrimePay](https://www.capterra.com/compare/110968-156904/BambooHR-vs-PrimePay)[Workday HCM vs PrimePay](https://www.capterra.com/compare/66908-156904/Workday-HCM-vs-PrimePay)[ADP Comprehensive Services vs PrimePay](https://www.capterra.com/compare/156904-175840/PrimePay-vs-ADP-Comprehensive-Services)[greytHR vs PrimePay](https://www.capterra.com/compare/150850-156904/greytHR-vs-PrimePay)[UKG Pro vs PrimePay](https://www.capterra.com/compare/480-156904/UKG-Pro-vs-PrimePay)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)