# Dialfire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dialfire the right Lead Generation solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156848/Dialfire/reviews --- Dialfire 4.7 (23) [View alternatives](https://www.capterra.com/p/156848/Dialfire/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dialfire Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews ZB Zeynel B Social Media ManagerMedia Production, 11 - 50 employeesUsed the software for: 6-12 months. “It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform.“ December 31, 2022 ZB Zeynel B Social Media ManagerMedia Production, 11 - 50 employeesUsed the software for: 6-12 months. “Additionally, the customer service team has found that the automation features can be a bit finicky.“ December 31, 2022 CM Cliff Ian M Deputy General ManagerOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: Less than 6 months. “I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.“ August 18, 2022 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob H. CEO Consumer Services Used the software for: 1-2 years ### "Powerful and support is very helpful to setup." January 7, 2019 5.0 Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent. Pros Features, ease, and support... it does everything we would need and more. Cons There is a learning curve... but it is a powerful software to learn. Review Source ZB Zeynel B. Social Media Manager Media Production Used the software for: 6-12 months ### "Outstanding Efficiency with Dialfire" December 31, 2022 5.0 Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns. Pros Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues. Cons One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Dialfire stands out from its competitors with its robust automation features and its intuitive platform. Additionally, the customer service team has found that Dialfire is significantly faster than its alternatives when it comes to customer outreach management. Review Source MG Marc G. Sr Sales Operations Manager Insurance Used the software for: 1-2 years ### "Sr Sales Operations Manager" November 12, 2025 4.0 Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. Pros Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. Cons Dialfire has so many hidden features that I really wish were documented! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. Review Source CIM Cliff Ian M. Deputy General Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "Remotodojo on Dialfire" August 18, 2022 4.0 It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money. Pros There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money. Cons There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker. Reason for choosing Dialfire It's simplicity. No more and no less. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot is great but it is quite expensive. Review Source LM Luca M. Head of Marketing Insurance Used the software for: 1-2 years ### " A stable, growing and functional with a great support!" February 1, 2022 4.0 Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee \[SENSITIVE CONTENT\] . \[SENSITIVE CONTENT\] thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire. Pros Dialfire can be used very flexibly and individually. It allows automation to connect your own processes. Cons The administrator should be given more options here. The documentation should be developed a little further and made more understandable. Review Source VR Verified Reviewer Senior Manager Sales Used the software for: 1-2 years ### "Dialfire is a great callcenter platform, that can be set up really quickly and easily." November 8, 2017 5.0 Pros It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress. Cons 0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR. Review Source FM Fabio M. CEO Management Consulting Used the software for: 2+ years ### "This is the best dialer I have ever used" February 1, 2022 5.0 Pros What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want. Cons I currently have no points that I would like to emphasize negatively Reason for choosing Dialfire Because its so easy to use Review Source BB Benjamin B. Auth. Officer Outsourcing/Offshoring Used the software for: 2+ years ### "A comprehensive solution at scalable costs" November 8, 2017 5.0 With Dialfire we were able to improve efficiency. With the solution even complex campaigns can be realized without much effort. Pros The solution is easy to implement and works well on our systems. The support is very easy to reach and always competent. Cons The documentation and manuals are good and up-to-date, but could be a bit more extensive at one point or another. Review Source Bojan G. Business Development Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "Great software for small campaigns, easy to set up and run" August 17, 2018 5.0 Pros We used Dialfire to run a few telemarketing campaigns. It was very easy to set up and have it running within less than an hour. Great customer support. Easy to top us as they accept CC's, some other CRM's don't, which make it difficult to start of a campaign quickly. They don't charge licence or admin fees, the only fees is the telecom/impulse per minute. Good statistics for a free software. Multiple dialing options. A lifesaver. Cons Slightly more expensive impulse fees than other CRM's, however no licence fee. Review Source VR Verified Reviewer Assistant Manager Research Used the software for: 6-12 months ### "Great Call Center Software" September 19, 2018 4.0 Good experience Pros 1) Easy to set up and use 2) Good support from the customer support team Cons Must work on pricing structure to be more competitive in the market Review Source GL Georg L. IT-Manager Information Technology and Services Used the software for: 2+ years ### "DialFireLeadFactory" February 12, 2026 5.0 Wir nutzen das seit 2020, und was den Support angeht, bin ich bisher immer zufrieden gewesen. Die FAQ-Seite könnte mal aktualisiert werden, da ich öfter reinschaue, aber nicht alles finde. DialFire ist sehr stabil und hat kaum Ausfallzeiten, was sehr gut ist. Alles ist sehr leicht zu bedienen, und ich kenne noch lange nicht alles, weil wir uns nur in einem kleinen Bereich bewegen, der uns ausreicht. Bisher sehr zuverlässig. Pros In kurzen Worten: Die API finde ich super. Damit kann man alles machen, was man möchte – auch die Masken mit ihren Regeln, die man hinterlegen kann. Jeder neue CallAgent kommt super einfach damit zurecht und benötigt kaum Erklärungen. Cons Die Anrufstufe Mail: Hier fehlt leider ein Editor für die HTML-Mailgestaltung sowie ein Testversand, um zu sehen, wie sie ankommt. Über die API sollte man einzelne, gezielte Kontakte löschen können. Was wirklich fehlt – und eine super Erleichterung wäre – ist, dass man Kampagnen über die API anlegen könnte. Das Maskenformular ist gut ausgebaut, aber da geht noch einiges. Das sind eher Wünsche als Kritik. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Dialfire Weil es einfach war und die Aussage in 3 Minuten (es waren ein paar mehr), aber wir sehr schnell starten konnten. Review Source EE Ergün E. Geschäftsführer Outsourcing/Offshoring Used the software for: 1-2 years ### "Schneller Profi Support!" February 3, 2026 5.0 Gute Erfahrung mit dem Support. Hatte immer schnelle und kompetente antworten von einem Profi bekommen. Pros Wenn man mal ein Problem hat bekommt man hier einfach Schnell von einem Profi eine gute Antwort. Einfach genial! Cons Hätte mir eine manches von der Menüführung einfacher gewünscht. Es gibt Punkte bei dem mal denkt und sich frägt ob es doch nicht anders oder einfacher möglich wäre. Review Source TZ Tobias Z. Marketingmanager Insurance Used the software for: Less than 6 months ### "Nur zu empfehlen für Kaltakquise" October 30, 2025 5.0 Super Kundensupport, einfache Umsetzung. Von der Anmeldung bis zur direkten Umsetzung geht es sehr schnell und man kann gut durchstarten. Pros Gute und individuelle Gestaltungsmöglichkeiten der verschiedenen Masken. Einfache Bedienung und super Kundensupport. Cons Bis jetzt ist mir noch nichts negatives aufgefallen. Die Masken bzw. Übersichten könnten etwas moderner gestaltet werden. Review Source MT Markus T. Geschäftsführer Marketing and Advertising Used the software for: Less than 6 months ### "Absolut Zufrieden mit 6 Sternen" May 27, 2025 5.0 Als absoluter Einsteiger im Bereich Dialer-Software war ich positiv überrascht, wie gut ich mich dank der klar strukturierten Oberfläche zurechtgefunden habe. Besonders hervorzuheben ist der außergewöhnlich schnelle, hilfsbereite und engagierte Support – man fühlt sich jederzeit bestens betreut. Pros Die Benutzeroberfläche ist sehr übersichtlich gestaltet und ermöglicht eine einfache, intuitive Bedienung – auch ohne lange Einarbeitungszeit. Cons Aktuell gibt es nichts, was mir negativ aufgefallen wäre. Dialfire erfüllt alle Anforderungen zuverlässig, und auch kleinere Fragen wurden bisher rasch und kompetent vom Support geklärt. Review Source AH Antje H. Callcenter Management Management Consulting Used the software for: 2+ years ### "Professionelle, flexible und transparente Software-Lösung zur Anbindung mehrerer Sub-Callcenter" May 12, 2022 5.0 Wir nutzen Dialfire zur Außendienstterminierung und können so mehrere unterschiedliche Callcenter an das System anbinden. Der große Vorteil ist ein einheitliches System, man kann die einzelnen Center vergleichen und hat alle Ergebnisse gebündelt. Pros \- flexibel anzupassen und zu erweitern - Anbindung an externe Systeme - jederzeit und von überall aus sehr einfach zu verwenden Cons Priorisierungsmöglichkeiten in Abhängigkeit zueinander Reason for choosing Dialfire flexibelste Lösung Review Source JC José C. CEO/ Founder Outsourcing/Offshoring Used the software for: 2+ years ### "LA Qualité du Support et le Service Client sont tout simplement Exceptionnel" June 2, 2022 5.0 Tout simplement Extra ordinaire, je n'ai que des éloges, nous avons été accompagné tout du long par l'équipe Support qui est vraiment la Brique essentielle de notre satisfaction vis a vis de dialfire. Pros la rapidité et la facilité de mise en oeuvre , ainsi que le déploiement dans l'entreprise mais aussi pour une utilisation avec des personnes en Télé Travail. Cons l'absence de documentation ou de formation sur le langage pour programmer des script ou faire des choses plus avancés. Reason for choosing Dialfire la facilité de mise en oeuvre et le service de l'équipe Technique dans l'accompagnement Review Source EÖ Eren Ö. Vertriebsleiter Marketing and Advertising Used the software for: Less than 6 months ### "Erstklassige Software" June 22, 2023 4.0 Pros Die Software hat mir sehr viel Arbeit abgenommen! Vor allem der Support ist blitzschnell, zuverlässig und kompetent! Cons hängt manchmal ein wenig, sodass man die Seite neu laden muss Switched from [sipgate](https://www.capterra.com/p/184990/sipgate-team/) zu wenige Funktionen, tools, Anwendungseinstellungen Review Source CV Catherine V. Gerant Marketing and Advertising Used the software for: 1-2 years ### "pratique et très concret" May 24, 2022 5.0 Pros La facilité de mise en action et le confort qu'en tirent les opérateurs à l'utilisation. Le support technique est très réactif et très pertinent. Cons Il manque l'une ou l'autre fonctionnalité pour se calquer à mon besoin précis , mais Dialfire est toujours là pour proposer des solutions et alternatives. Review Source BM Benedikt M. CEO Used the software for: 2+ years ### "Very easy and smart to handle cloud dialer with cheap prices." November 7, 2017 5.0 Pros The handling of the dialer is very smart and easy. Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world. Recommendable for most of the callcentres. Cons Nothing special, sometimes in campaigns with more than 10 million data a little slow querys. Not very disturbing. Review Source MT Maximilian T. CEO Management Consulting Used the software for: 6-12 months ### "Best in Class / Top-Tier Support & Business Process understanding" September 13, 2022 5.0 Best in class from my point of view Pros Dialfire is very easy to use and the onboarding for new colleagues is a no-brainer. There is nothing that can happen or be done wrong. Cons The Reporting serves everything you need except the terms, you have to rewrite some terms for a better understanding on the management level Review Source PH Patricia H. Head of Telemarketing Financial Services Used the software for: 6-12 months ### "Teylor" June 1, 2022 4.0 Super Support Pros Preis-Leistung, Support, Nutzungsmöglichkeiten der Steuerung von Kampagnen Cons anfängliche Probleme mit Schnittstellen zu anderen Programmen / Software Reason for choosing Dialfire Mehr Nutzungsoptionen Review Source JW Jason W. E-commerce Director Automotive Used the software for: Less than 6 months ### "Phones handled with ease" August 14, 2021 5.0 Overall things have gone well and I feel this will be a benefit as we learn more Pros Dial fire makes it easy tier for us to reach multiple customers. Cons Would like a smoother interface into my CRM Review Source ML María L. Informática Judiciary Used the software for: Less than 6 months ### "Rapidez, soluciones y amabilidad" June 1, 2022 5.0 Buena gestión, rapidez y amabilidad. Siempre dispuestos a ayudar. Pros Muy buen soporte. Te ayudan en todo momento y gestionan con mucha rapidez Cons Me ha gustado todo hasta el momento. Soporte te ayuda en todo momento de manera rápida y eficaz Reason for choosing Dialfire . Review Source Similar Products Featured