# Dialfire Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dialfire Software - reviews, pricing plans, popular comparisons to other Lead Generation products and more. Source: https://www.capterra.com/p/156848/Dialfire --- # Dialfire Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialfire ## What is Dialfire? Qualify leads through predictive dialing phone campaigns with customisable contact forms and process automation. No set-up costs, no monthly fees. Only pay for what you use. ## What is Dialfire used for? [Call Center](https://www.capterra.com/call-center-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[Telephony](https://www.capterra.com/telephony-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialfire?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.dialfire.com&name=Dialfire) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialfire 4.7 (23) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (23) Ease Of Use 4.8 (855) Value For Money 4.8 (22) Value For Money 4.5 (767) Customer Service 4.9 (22) Customer Service 4.6 (786) ## Dialfire alternatives Highest Rated [4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156848/Dialfire/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Contact Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Activity Dashboard 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Dialfire 99 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Federal Communications Commission (FCC) compliance Caters to sales teams Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Tools designed to streamline the process of lead generation and management for sales teams Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (23) 4.5 Based on 23 reviews ## Pricing Value for money 4.8 (22) ### Starting price Contact vendor for pricing Free trial available Value for money 4.8 (22) 4.8 Based on 22 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/)[ noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)[ Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)[ Firmao CRM](https://www.capterra.com/p/215327/Firmao-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (22) 4.9 Based on 22 reviews ## User reviews Overall rating 4.7 Based on 23 reviews Filter by rating 5(17) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GL Georg L. IT-Manager Information Technology and Services ### "DialFireLeadFactory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 Wir nutzen das seit 2020, und was den Support angeht, bin ich bisher immer zufrieden gewesen. Die FAQ-Seite könnte mal aktualisiert werden, da ich öfter reinschaue, aber nicht alles finde. DialFire ist sehr stabil und hat kaum Ausfallzeiten, was sehr gut ist. Alles ist sehr leicht zu bedienen, und ich kenne noch lange nicht alles, weil wir uns nur in einem kleinen Bereich bewegen, der uns ausreicht. Bisher sehr zuverlässig. Pros In kurzen Worten: Die API finde ich super. Damit kann man alles machen, was man möchte – auch die Masken mit ihren Regeln, die man hinterlegen kann. Jeder neue CallAgent kommt super einfach damit zurecht und benötigt kaum Erklärungen. Cons Die Anrufstufe Mail: Hier fehlt leider ein Editor für die HTML-Mailgestaltung sowie ein Testversand, um zu sehen, wie sie ankommt. Über die API sollte man einzelne, gezielte Kontakte löschen können. Was wirklich fehlt – und eine super Erleichterung wäre – ist, dass man Kampagnen über die API anlegen könnte. Das Maskenformular ist gut ausgebaut, aber da geht noch einiges. Das sind eher Wünsche als Kritik. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Dialfire Weil es einfach war und die Aussage in 3 Minuten (es waren ein paar mehr), aber wir sehr schnell starten konnten. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Ergun E. Geschäftsführer Outsourcing/Offshoring ### "Schneller Profi Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 3, 2026 Gute Erfahrung mit dem Support. Hatte immer schnelle und kompetente antworten von einem Profi bekommen. Pros Wenn man mal ein Problem hat bekommt man hier einfach Schnell von einem Profi eine gute Antwort. Einfach genial! Cons Hätte mir eine manches von der Menüführung einfacher gewünscht. Es gibt Punkte bei dem mal denkt und sich frägt ob es doch nicht anders oder einfacher möglich wäre. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Marc G. Sr Sales Operations Manager Insurance ### "Sr Sales Operations Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 12, 2025 Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. Pros Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. Cons Dialfire has so many hidden features that I really wish were documented! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TZ Tobias Z. Marketingmanager Insurance ### "Nur zu empfehlen für Kaltakquise" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 30, 2025 Super Kundensupport, einfache Umsetzung. Von der Anmeldung bis zur direkten Umsetzung geht es sehr schnell und man kann gut durchstarten. Pros Gute und individuelle Gestaltungsmöglichkeiten der verschiedenen Masken. Einfache Bedienung und super Kundensupport. Cons Bis jetzt ist mir noch nichts negatives aufgefallen. Die Masken bzw. Übersichten könnten etwas moderner gestaltet werden. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Markus T. Geschäftsführer Marketing and Advertising ### "Absolut Zufrieden mit 6 Sternen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 Als absoluter Einsteiger im Bereich Dialer-Software war ich positiv überrascht, wie gut ich mich dank der klar strukturierten Oberfläche zurechtgefunden habe. Besonders hervorzuheben ist der außergewöhnlich schnelle, hilfsbereite und engagierte Support – man fühlt sich jederzeit bestens betreut. Pros Die Benutzeroberfläche ist sehr übersichtlich gestaltet und ermöglicht eine einfache, intuitive Bedienung – auch ohne lange Einarbeitungszeit. Cons Aktuell gibt es nichts, was mir negativ aufgefallen wäre. Dialfire erfüllt alle Anforderungen zuverlässig, und auch kleinere Fragen wurden bisher rasch und kompetent vom Support geklärt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EÖ Eren O. Vertriebsleiter Marketing and Advertising ### "Erstklassige Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2023 Pros Die Software hat mir sehr viel Arbeit abgenommen! Vor allem der Support ist blitzschnell, zuverlässig und kompetent! Cons hängt manchmal ein wenig, sodass man die Seite neu laden muss Switched from [sipgate](https://www.capterra.com/p/184990/sipgate-team/) zu wenige Funktionen, tools, Anwendungseinstellungen Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZB Zeynel B. Social Media Manager Media Production ### "Outstanding Efficiency with Dialfire" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 31, 2022 Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns. Pros Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues. Cons One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Dialfire stands out from its competitors with its robust automation features and its intuitive platform. Additionally, the customer service team has found that Dialfire is significantly faster than its alternatives when it comes to customer outreach management. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Maximilian T. CEO Management Consulting ### "Best in Class / Top-Tier Support & Business Process understanding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 Best in class from my point of view Pros Dialfire is very easy to use and the onboarding for new colleagues is a no-brainer. There is nothing that can happen or be done wrong. Cons The Reporting serves everything you need except the terms, you have to rewrite some terms for a better understanding on the management level Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CI Cliff Ian M. Deputy General Manager Outsourcing/Offshoring ### "Remotodojo on Dialfire" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2022 It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money. Pros There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money. Cons There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot is great but it is quite expensive. Reasons for choosing Dialfire It's simplicity. No more and no less. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jose C. CEO/ Founder Outsourcing/Offshoring ### "LA Qualité du Support et le Service Client sont tout simplement Exceptionnel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2022 Tout simplement Extra ordinaire, je n'ai que des éloges, nous avons été accompagné tout du long par l'équipe Support qui est vraiment la Brique essentielle de notre satisfaction vis a vis de dialfire. Pros la rapidité et la facilité de mise en oeuvre , ainsi que le déploiement dans l'entreprise mais aussi pour une utilisation avec des personnes en Télé Travail. Cons l'absence de documentation ou de formation sur le langage pour programmer des script ou faire des choses plus avancés. Reasons for choosing Dialfire la facilité de mise en oeuvre et le service de l'équipe Technique dans l'accompagnement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156848/Dialfire/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)