# ThermoGrid Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ThermoGrid Software - reviews, pricing plans, popular comparisons to other HVAC products and more. Source: https://www.capterra.com/p/156796/ThermoGRID --- # ThermoGrid Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ThermoGrid ## What is ThermoGrid? ThermoGrid was founded by HVAC Masterminds and a consultant that knew what it took to grow companies from zero revenue to multi-million dollar operations in a matter of months. Because we've been there, ThermoGrid is built with every role in an HVAC company in mind. See how tools such as our Smart Dispatching , client history vault, and invoicing options can help you become more efficient, accurate, and profitable. ThermoGrid is your ticket to reaching heights you never knew were possible. ## What is ThermoGrid used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[HVAC](https://www.capterra.com/hvac-software/)[HVAC Estimating](https://www.capterra.com/hvac-estimating-software/) Top alternative Featured Overall rating Based on 76 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 9% Starting price $110 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ThermoGrid?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.gridmastertechnologies.com/&name=ThermoGrid) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ThermoGrid 4.4 (76) VS. [4.6 (420)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $110 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (76) Ease Of Use 4.5 (420) Value For Money 4.5 (71) Value For Money 4.5 (413) Customer Service 4.5 (73) Customer Service 4.7 (416) ## ThermoGrid alternatives [4.5 (162)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (306)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.6 (5,098)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156796/ThermoGRID/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.6 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service History 3.4 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 4.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Dispatch Management 4.4 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Mobile Access 3.2 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Work Order Management 4.3 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders ThermoGrid 104 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Data is backed up automatically to prevent data loss Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides Private online space that lets businesses securely share documents and provide information access to clients Leave comments and notes on documents for others to view For commercial and industrial purposes Record and track all relevant internal and external communications Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Accept and process credit/debit card transactions Manage sending personnel and resources to a site as needed Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Store and access documents, forms, and photos in one centralized place Primarily serving commercial or industrial locations needing electrical work Intended to be used by general contractors Software designed specifically for HVAC companies Serving plumbing industry professionals Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Process images and automatically scan for data Create checklists and to-do lists that can be marked during inspection Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Track, manage, and standardize customer rates for services performed by technicians Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Capture signatures via mobile devices Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Photos/Images Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Create, send, and track purchase orders and their statuses Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Generate recurring invoices Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track work performed and resources used for past customers, sites, or assets Send messages via SMS Track the status over time for a request, process, asset, or transaction Measure digital plans to calculate labor and materials needed Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Displays a graphical view of a build assembly to visualize which portion of the project you're estimating Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (76) 4.4 Based on 76 reviews ## Pricing Value for money 4.5 (71) Free Trial [View pricing plan details](https://www.capterra.com/p/156796/ThermoGRID/pricing/) 1-5 Users $110.00 Other,Per Month 6-10 Users $450.00 Other,Per Month 10-20 Users $700.00 Other,Per Month Value for money 4.5 (71) 4.5 Based on 71 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (73) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (73) 4.5 Based on 73 reviews ## User reviews Overall rating 4.4 Based on 76 reviews Filter by rating 5(54) 4(13) 3(2) 2(3) 1(4) Mentioned topic Sorted by most recent MC Michael C. President Construction ### "Great for those ready to grow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2025 Great customer service, great features, this team will do anything to help us learn and get where we want to go. Pros I like that they continually add new features and make the system better. I can use it on a basic level or if I take the time to setup everything the amount of things it will track and the amount of insights it gives me on my business is crazy. Cons With any system there is a learning curve and sometimes I want the system to do it the way we already do things but then again we don't like our results doing it that way. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [Hearth](https://www.capterra.com/p/230826/Hearth-Pay/) Hearth was bad, support was bad. Housecall Pro is kinda like a beginner program. It's fairly easy but doesn't do everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS John S. President Construction ### "Still in the trail phase" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 5, 2023 Pros I love the initial abilities of the program. So far the staff has been great. Support has been better than average. We will update the review once we have been using this platform in the field for 2-3 months. Cons A slight difference between sales (What you get) and implementation (what it does). This is understandable and has not changed my mind about using TG yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Hello, Thank you for sharing your thoughts on your experience with ThermoGrid. We're glad to hear that you're enjoying the initial abilities of the program and that our staff has been responsive and supportive. Our team is committed to providing excellent support, and we're pleased that you've had a positive experience so far. We appreciate your understanding regarding the slight difference between sales presentations and the actual implementation of the software. We're continuously working to align expectations and provide the best user experience possible. Best regards, ThermoGrid Team RK Ronni K. Office Manager Machinery ### "\[sensitive content hidden\] is amazing and always very helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2023 Overall great, always appreciate \[sensitive content hidden\] getting right back with us, not a fan of the open a ticket function and calling in tickets to help line, it seems to take longer than usual to get a response Pros ease of dispatch and scheduling and the improvements made in customers loading when looking the up Cons Techs complain that it takes too long to upload pictures in the fieldThe fact that we are not able to search by key words ie blower motor to find all customers that have had blower motor installed etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Hello Ronni, Thank you for your feedback and sharing your experience with our software. We're thrilled you've found our team member amazing and helpful. We're committed to outstanding support for all users! You've noted ease in dispatching, scheduling, and customer loading improvements. These enhance efficiency, and you will see more deployed soon! Regarding picture uploads, our team has actively optimized the process for smooth field operation. We hope you have had a positive experience with these improvements. While searching by keywords isn't available now, your input matters as we refine our platform based on customer feedback. We value your partnership and strive to provide you with a powerful and essential tool to manage your business. Best regards, ThermoGrid Team JN Jess N. Bookkeeper Glass, Ceramics & Concrete ### "Not well rounded " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 May 31, 2023 If it was not for \[sensitive content hidden\] at TG and the amount of time invested in making this software work for us. We would not still be using this software. Pros The ability to be anywhere and run the business. Scheduling, Dispatching, Calendar, Texting jobs to Techs and when we are arriving to customers. It works really great on the front end and for the techs in the field. Cons TG does not integrates with desktop as claimed! It was such a nightmare we had to convert to QBO. TG doesn't offer true progress billing for contractors/subcontractors. It also does have the ability to correctly categorize a customer deposit without a lot of manual work on the QBO side or a workaround. Reporting to tie out to QBO is terrible. I have not found a single report in TG that ties out to any financial report in QBO. It needs a lot more work invested in the development of the backend/reporting end. Customer service takes too long to get back to you. When they do finally get back to you their answers are unhelpful and you end up understanding the software better than they do. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Wanted the ability to run the business from anywhere. Scheduling and Dispatching, paperless Reasons for choosing ThermoGrid Converted before I worked for the company. If I had a do over not sure we would still be using TG or have picked it in the first place. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Hello, Thank you for sharing your detailed feedback We're pleased to hear that you appreciate the flexibility the software offers in running your business remotely, scheduling, dispatching, and communicating with technicians and customers. It's great to know that the front-end and field use have been positive. We apologize for the challenges you've encountered. Your feedback highlights areas where we may need to improve. Rest assured, your observations will be taken into account as we work to enhance these aspects. We're grateful for your recognition of the efforts of our team member in making the software work for your needs. We're committed to providing you with the best support and solutions possible. We appreciate your candor about your reasons for choosing and switching to ThermoGrid. Your feedback helps us identify areas for growth and development. Thank you for your continued use of ThermoGrid, and we hope to continue improving and providing a better experience for you. Best regards, ThermoGrid Team KH Kim H. CFO Construction ### "Exceptional Field Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2023 Pros The software is exceptional and was always our first choice when we narrowed it down to the TOP 3 we liked. \[sensitive content hidden\] our representative from ThermoGrid is one of the BEST I have come across at understanding our company's needs and how it would work using their system. We are excited to partner with \[sensitive content hidden\] and ThermoGrid as I believe they will help us streamline our future expansion plans. I can't say enough about \[sensitive content hidden\] and the ThermoGrid Team. They have all provided exceptional service and onboarding. Cons I haven't found anything yet that we do not like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Hello, Thank you for your wonderful review and for sharing your experience with ThermoGrid. We're absolutely delighted to hear that our software has met your expectations and has stood out as exceptional in your evaluation process. We greatly appreciate your recognition of our representative, for understanding your company's needs and effectively aligning them with our system. We're excited to be part of your future expansion plans and are dedicated to providing the tools and support needed to streamline your growth. Your praise for our team's exceptional service and onboarding efforts means a lot to us. We're here to ensure that your experience with ThermoGrid remains outstanding throughout your journey with us. Thank you for being a part of the ThermoGrid community. Should you ever have any questions, suggestions, or further insights to share, please don't hesitate to reach out. We're committed to being your partner in success. Best regards, ThermoGrid Team DC David C. Owner Environmental Services ### "TG Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 25, 2023 Thermogrid has brought organization to our business. Pros Scheduling and tracking capabilities. Generates gross margin. Cons Complexity. Technicians have a hard time using it with mobile devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Hello, Thank you for your review of ThermoGrid. We're pleased to hear that you find value in our scheduling and tracking capabilities, as well as the generation of gross margin data. We provide the option for browser navigation as well as an Android or Apple App. We understand that software complexity can sometimes be a challenge and are actively working on enhancing user experience and making the interface more user-friendly, particularly for technicians using mobile devices. It's gratifying to learn that ThermoGrid has brought organization to your business. Our aim is to provide tools that streamline operations and contribute to your success. Thank you for choosing ThermoGrid and for sharing your feedback. If you have any further insights or needs, please feel free to reach out. We're here to support you. Best regards, ThermoGrid Team CZ Christine Z. Administrative Assistant Environmental Services ### "Take your company to the next level w/Thermogrid" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 11, 2023 We are currently in the process of moving towards being paperless, thermogrid will take us to that next level Pros Customers & calls are unable to be deleted, easy to use and find the information needed Cons The system calendar always go back to the current day, you do not have the option to choose keeping the month open as your default, also when in a live call or job you do not have the option to go back to the main customer information page without using the clients tab Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Hello, Thank you for your insightful review of ThermoGrid! It's wonderful to hear that our software has provided you with valuable features, such safe guarded client and call management, as well as the ease of use in finding necessary information. We appreciate your feedback regarding the system calendar's behavior and the navigation within live calls or jobs. We're continuously working on enhancing the user experience and providing more flexibility in navigating the platform. look for updates shortly. We're thrilled that ThermoGrid is helping you transition toward a paperless operation and taking your company to the next level. Our goal is to support your growth and efficiency. Thank you for being a part of the ThermoGrid community. Should you have any further insights, suggestions, or needs, please don't hesitate to reach out. We're here to assist you. Best regards, ThermoGrid Team TC Tanisha C. Operations Manager Utilities ### "Loving it so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2023 Excellent Pros I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts. \[sensitive content hidden\] has been especially helpful with the implementation process. \[sensitive content hidden\] has been very helpful too. I love the features so far. Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient. Cons Nothing so far except maybe the fact that the learning curve is a bit high due to multiple features. But that is a good problem to have, it means I can move all my business needs to Thermogrid. Finally one platform for all my needs instead of having to use multiple different softwares. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Wix barely had any features. I was still using Google Sheet and Excels to manage my daily work which was highly inefficient. Alternatives considered [Commusoft](https://www.capterra.com/p/149651/Commusoft/) [Workiz](https://www.capterra.com/p/147525/Workiz/) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reasons for choosing ThermoGrid Thermogrid has 90% of the features that I wanted compared to so many others that I evaluated, which barely had 50%. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Hello, Thank you for taking the time to share your positive experience with ThermoGrid. We're thrilled to hear that you're loving your decision to move forward with our software. It's great to know that our team has been quick to respond and assist you during your training phase. We're glad that our team members have been especially helpful in guiding you through the implementation process. Your appreciation of the available features and their potential to enhance your business efficiency is truly gratifying. We understand that navigating a platform with numerous features can present a learning curve, but we're pleased that you see this as a positive challenge and an opportunity to consolidate your business needs onto one platform. We appreciate your feedback and are excited to have you as part of the ThermoGrid community. If you ever have any questions, suggestions, or further insights, please feel free to reach out. We're here to support your success. Best regards, ThermoGrid Team AF Alyssa F. Finance Manager Construction ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 9, 2023 Pros Dispatching calendar Joe history and email invoices quickly \[sensitive content hidden\] was very helpful in explaining the new workflow management for each user and how we can start customizing our roles within in the company. Cons The Syncing to QB online is quite bad - I don't know if it's QB or Thermogrid but our apostrophe's don't get transferred right and QB creates numbers behind every customer and every customer is a parent and their address is a sub customer - it just seems like too much of the same data. It doesn't sync very clean. Also I don't like that a Company name shows "No Client" because there is no first or last name in the account lines. Seems weird to be and then it syncs to QB and doesn't include the Company Name Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reasons for choosing ThermoGrid I liked the colored job scheduling Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Hello Alyssa, Thank you for sharing your feedback about your experience with ThermoGrid. We're pleased to hear that you've found value in several aspects of our software, including the dispatching calendar, job history tracking, and the ability to email invoices quickly. We're glad to know that our team member provided helpful guidance on the new workflow management and role customization within your company. Regarding your concerns about syncing with QuickBooks Online, we appreciate your insight. We understand the frustration you're experiencing and have actively made adjustments to the syncing process. based on your statement I will urge you to reach out to support to adjust your QuickBooks settings, as we can adjust the syncing hierarchy to better fit your needs. We're glad to hear that our job scheduling caught your attention and contributed to your choice of ThermoGrid. Thank you for choosing ThermoGrid and for your valuable feedback. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team CL Charlene L. Office Manager Construction ### "Thermogrid Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 19, 2023 TG is the first dispatching system that I have worked with, I am not sure how it compares or what benefit I see. What I appreciate most is that willingness to take feedback and make adjustments. Pros payment integration that allows the client, the tech and the admin to complete payment transactions from the invoice. development team is open to suggestions on improving the system Cons Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens. We are now having to use a secondary app to complete safety documents and inspections so that they can be signed by technicians for accountability and to meet SECOR standards.Clients can only pay using VISA or Mastercard through the payment link.TG only tracks GPS for clock-in and out, we would like to track "downtime" between calls for technician accountability.calling the support line used to automatically connect me with a support tech, now I have to submit a ticket and wait to hear back. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) The switch was made prior to my starting with the company. I believe it is because TG was built by someone who worked in the HVAC industry and built it from that perspective. Reasons for choosing ThermoGrid na Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2023 Thank you for your review of ThermoGrid. We're glad to hear that you find our payment integration beneficial, allowing clients, technicians, and admins to complete payment transactions conveniently. Our development team's openness to suggestions is central to our commitment to continuously improve the system. We appreciate your honesty about the challenges you've faced with job documents not being electronically signed and the need for auto-saving. We're actively looking into solutions to enhance this aspect and prevent data loss during transitions. Your observation about using a secondary app for safety documents and inspections is noted. We understand the importance of accountability and compliance with standards, and we're working to address this for a more streamlined process within ThermoGrid. We apologize for any inconvenience caused by the limitation in payment options. Your feedback about wanting to track "downtime" for technician accountability and the change in support line connectivity is important. We're actively considering these aspects for potential enhancements. Thank you for your insights into why you chose ThermoGrid and your observations about its origin in the HVAC industry. We're glad to have you as part of our community. If you have any further insights, questions, or experiences to share, please don't hesitate to reach out. We're here to support your success. Best regards, ThermoGrid Team [View all Reviews](https://www.capterra.com/p/156796/ThermoGRID/reviews/) Popular comparisons [FieldPulse vs ThermoGrid](https://www.capterra.com/compare/153475-156796/FieldPulse-vs-ThermoGRID) [Jobber vs ThermoGrid](https://www.capterra.com/compare/127994-156796/Jobber-vs-ThermoGRID)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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