# RezExpert Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RezExpert the right Reservations solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156539/RezExpert/reviews --- RezExpert 4.8 (40) [View alternatives](https://www.capterra.com/p/156539/RezExpert/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RezExpert Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews MG Martha G Travel AgentLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Really like how RezExpert plays a crucial role in enhancing operational efficiency, guest satisfaction, and revenue generation for our travel business in the competitive hospitality industry.“ August 1, 2023 LC Letty C ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I do not like about this software is when we accidentally check out and cannot check back in without bugging customer service. “ October 17, 2022 MJ Matthew J Luxury Travel AdvisorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I find RezExpert to be a reputable reservation platform that uses secure payment methods, helping protect our traveller's personal and financial information.“ August 22, 2023 JM Jake M Hospitality Business Development LeaderArchitecture & Planning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “With automated booking processes, we can optimize pricing and offer dynamic rates, resulting in higher revenue generation.“ August 1, 2023 DH Derrick H Reservation ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The pricing tech support is outstanding there is so many features that has improved our operation“ September 4, 2024 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Joyce C. Owner Hospitality Used the software for: 2+ years ### "User friendly" September 6, 2022 5.0 Excellent... a bit difficult to train new employees because there are so many components but once learned, easy to maintain. Support is always spot on. Economical and accessible. Pros Ability to track all reservations from arrivals to departures and analytics Cons The inability to modify a site type without losing the history on the screen....i.e., changing a site from regular to premium or 30amp to 50 amp using the same site #. Would help if the was a sub-category that could be adjusted as modifications are made to the park. Review Source Response from Digital Rez International September 29, 2022 Thank you Joyce for leaving your honest review this enables us to look into how we can improve our Software for all of our clients MT Maria T. CEO / Owner Hospitality Used the software for: 2+ years ### "Great results in revenue growth" August 7, 2023 5.0 Highly recommended for tourism and hotel owners. Pros It helps in maintaining customer profiles, managing room rates, and ensuring efficient hotel operations, leading to increased guest satisfaction and overall revenue growth. Cons I don't find any flaws in this reservation management tool. Review Source Response from Digital Rez International August 8, 2023 Thank you, Maria, fo your honest review it means a lot to us and thank you for being a member of RezExpert AK Angel K. Rec Asst Hospitality Used the software for: 2+ years ### "Bang for your buck" September 12, 2022 4.0 I would use it and recommend to other places Pros It's easy to make reservations and cancel them or anything that you need to do with them. It's easy to find info that you need Cons Being logged out after a few minutes is annoying Review Source Response from Digital Rez International September 29, 2022 Thank you Angel for leaving your honest review this enables us to look into how we can improve our Software for all of our clients JM Jake M. Hospitality Business Development Leader Architecture & Planning Used the software for: 2+ years ### "Automated bookings for higher profits with RezExpert" August 1, 2023 5.0 This is next gen property reservation software. Pros RezExpert automates our property reservation efforts. With automated booking processes, we can optimize pricing and offer dynamic rates, resulting in higher revenue generation. Cons I am totally happy with the featureset of RezExpert and I have no disrespect for it at all. Alternatives considered [HotelPORT](https://www.capterra.com/p/109495/HotelPORT/) Review Source Response from Digital Rez International August 23, 2023 Hi Jake Thank you very much for your honest review MF Melvin F. Global Transportation Manager Arts and Crafts Used the software for: 2+ years ### "Fantabulous features" August 8, 2023 5.0 It is great for booking purposes. Pros Rezexpert is fantastic because when fully booked, clients can be added to waiting lists and notified when a spot becomes available. Cons I don't find any aspect of RezExpert to be erroneous Review Source Response from Digital Rez International August 11, 2023 Thank you Melvin for the glowing review we are glad you are making use of our features ie the waitlist MH Max H. Real Estate Broker/Owner Real Estate Used the software for: 2+ years ### "Improved accessibility" July 25, 2023 5.0 Would recommend this to all hotel and hospitality property owners. Pros I like that with RezExpert, travelers or potential renters can access hospitality property and make bookings at any time of the day, irrespective of the property management office's operating hours. This round-the-clock accessibility increases the likelihood of bookings and maximizes occupancy rates. Cons It can be improved in terms of user interface making it look more simpler. Review Source Response from Digital Rez International July 26, 2023 Hi Max thank you for the honest review we do have new interfaces to choose from please feel free to contact our tech department and they can showcase which interface best suits your business needs JBG Justin Bryan G. Flight Attendant Airlines/Aviation Used the software for: 2+ years ### "Great price range" August 16, 2023 5.0 My journey with RezExpert has been very soothing. Pros RezExpert does offer various fare classes, allowing customers to customize their travel experience by choosing the amenities and services they value most. Cons I have been most satisfied with RezExpert without complaints. Review Source Response from Digital Rez International August 17, 2023 Thank you Justin for your honest review we truly appreciate your feed back on our products RS Rachael S. Resort Manager Recreational Facilities and Services Used the software for: 1-2 years ### "User Friendly" September 10, 2022 5.0 I have used another rez system and it was so much harder to use. I can train a new employee on REZ Expert within 4 weeks. I used the other system as an Asst Manager for over 6 mos and still couldn't figure it out all the way. I learned Rez Expert as a user in 1 day. I have learned the admin part pretty well over the past year and half. I think what makes Rez Expert so much simpler is the logical steps it takes to process certain things. Pros Simple to teach new users, customer service responds quickly to any questions or concerns, customization allows us to tailor our needs to the system Cons POS system does not have a scanning feature, swapping people from different types of sites could be a little simpler (maybe a swap button or a drag and drop feature that then pops up and says would you like to swap guests), email attachments need to be simpler, email templates could be simpler Review Source Response from Digital Rez International September 29, 2022 Thank you Rachael for leaving your honest review this enables us to look into how we can improve our Software for all of our clients MG Martha G. Travel Agent Leisure, Travel & Tourism Used the software for: 2+ years ### "Maximum efficiency guaranteed" August 1, 2023 5.0 I have learnt this software easily so I like it. Pros Really like how RezExpert plays a crucial role in enhancing operational efficiency, guest satisfaction, and revenue generation for our travel business in the competitive hospitality industry. Cons Doesn't really hang or freeze during any bookings, so I am good for now. Alternatives considered [Deem](https://www.capterra.com/p/164406/Deem-Work-Fource/) Review Source Response from Digital Rez International August 2, 2023 Hi Martha Thank you very much for the review we greatly appreciate it CD Carol D. OWNER Hospitality Used the software for: 2+ years ### "Easy to use" September 2, 2022 5.0 I have been very satisfied with this system and the customer service is fantastic. I have only requested help a couple of times but when I did the people were very helpful and willing to spend the time it took to resolve my issue. They check in with you regularly to see how things are going and are always very friendly. Pros I like this system for it's ease of use. I like that it offers so many options even though I do not choose to use them all. Cons I don't feel that there is anything I don't like. Review Source Response from Digital Rez International September 29, 2022 Thank you Carol for leaving your honest review this enables us to look into how we can improve our Software for all of our clients KT Krystal T. Property Manager Hospitality Used the software for: 2+ years ### "Boardwalk REZ Review" September 12, 2022 5.0 Pros Easy to use great customer support efficient Cons Certain bioking features I would like to have Reason for choosing RezExpert more features and better overall for what we need Review Source Response from Digital Rez International September 29, 2022 Thank you Krystal for leaving your honest review this enables us to look into how we can improve our Software for all of our clients VK Vivek K. Researcher Higher Education Used the software for: Less than 6 months ### "A Comprehensive Reservation and Property Management Software for the Hospitality Industry" April 3, 2023 5.0 RezExpert is a thorough appointment and property management application that offers a wealth of capabilities to hospitality firms, in conclusion. Although the platform's complexity and cost may be of concern to certain firms, its customisable reports and statistics make it the perfect choice for those trying to learn important lessons about their performance. Pros One of the most significant benefits of RezExpert is its comprehensive set of features. The platform offers everything a hospitality business needs to manage their reservations and properties, from online booking to payment processing. The customizable reports and analytics also allow businesses to gain a deeper understanding of their performance and identify areas for improvement. Cons RezExpert's intricacy, on the other hand, presents one of its biggest obstacles. The learning curve may be challenging for beginners and the programme may be intimidating. Companies may need to spend a lot of time and money training their employees on how to utilise the platform efficiently. Also, small firms may not be able to afford the price levels, which might restrict access to the site. Review Source Response from Digital Rez International July 12, 2023 Thank you Vivek for the review after doing some research I found that you never used our system as it is very basic for the front end user 90% of the staff we train pick it up right away and we have stellar support perhaps you left review and was thinking of an other company sB susan B. Manager Hospitality Used the software for: 2+ years ### "Lake Park Ga" September 22, 2022 5.0 I like it. Pros ease of making reservations and checking in and out process and end of day Cons too many pages / commands and clicks to print. Reason for choosing RezExpert Referal Review Source Response from Digital Rez International September 29, 2022 Thank you Susan for leaving your honest review this enables us to look into how we can improve our Software for all of our clients DH Derrick H. Reservation Manager Hospitality Used the software for: 6-12 months ### "Best Software out there " September 4, 2024 5.0 Fast efficient affordable software has really helped grow our business salespeople fantastic support has never been easier It became a no brainer the switching to RezExpert has been the right choice for us Pros The pricing tech support is outstanding there is so many features that has improved our operation Cons Only con I could think of is there is no cons Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Pricing and customer service tech Support Review Source Response from Digital Rez International January 29, 2025 Thank you for your review LC Letty C. Manager Hospitality Used the software for: 2+ years ### "RezExpert has the best customer service!" October 17, 2022 5.0 This has been an enjoyable learning experience. The basics are very easy to learn and I learn something new every week. Pros First starters, the software is so easy to use, it was mostly common sense to get started. When I have questions, the answer is just a phone call away. Customer service reps are patient and very well trained to help me out and answer all my questions. They explain everything so I understand what they did and learn from it. I'm always learning about new features (and some new to me features) that makes my day run easier. I appreciate the videos, phone calls, and emails that let me know about the features. It's awesome. Cons The only thing I do not like about this software is when we accidentally check out and cannot check back in without bugging customer service. I understand why this is limited, but still delays my workload when this happens. Review Source Response from Digital Rez International October 20, 2022 Good morning Letty Thank you very much for the review I will raise the question to our development team about unchecking a checked out reservation Thank you Blaine JN Jeanell N. Manager Hospitality Used the software for: 2+ years ### "Great Team" April 1, 2023 5.0 We love using Rez Expert and have been using the system for many years now and will continue in the next coming years. The system is designed to be understandable and easy to use for making reservation and general duties for staff. Has great management systems, and the support is extremely great. Pros Rez Expert is a very easy system to use, and a staff find it easy to understand and operate with reservations. There are great functions available to make your reservations easy to book and make any changes that are required. It is fantastic how you can intergrade with other third parties to connect into the system for more reservations. We love the support that you receive when it is needed from the team at Rez Expert. Cons Group bookings are great. It would make it easier if you could allocate the name of the guest for each booking on the group page. Where you first start making booking 1, 2 etc, as you enter the amount of people and site number. This needs to have the caravan or motorhome etc option to select. Another words it would be great to be able to gather all information with each guest on this page before submitting. As you have to find which person is on what site for the caravan length etc and then with the group leader you have to search their name to put in the booking 1 with there booking. It would cut out time with the booking as it is timely over the phone when making the reservation. Review Source Response from Digital Rez International July 12, 2023 Thank you Jeanell for the review please reach out to our support team about the group bookings maybe a different interface might do the trick for you MF Monica F. Mrs Hospitality Used the software for: 2+ years ### "We Might be the OG clients!" September 16, 2022 5.0 Fantastic. I always feel listened to (even if I don't always get my way). I know that our business is important to the RezExpert team. Pros Honestly, tech support. It's really lovely to know the names and personalities of the important people behind the scenes. Most of the options available are surely comparable to other programs. BUT, RezExpert has ALWAYS had phenomenal customer support. I love the new ticket option to submit tech questions directly through the program. Cons Having to pay for 'ala carte' items. I really, truly wish that RezExpert chose to continue modernizing their program AND passing these upgrades on to their customers without charging additional upgrade fees. It drives me nuts. Review Source Response from Digital Rez International September 29, 2022 Thank you Monica for leaving your honest review this enables us to look into how we can improve our Software for all of our clients GM Geeti M. Doctoral student Management Consulting Used the software for: 6-12 months ### "RezExpert is a great hospitality management solution for hotels, " March 17, 2023 5.0 Overall, RezExpert is a great hospitality management solution for businesses in the hospitality industry. It provides powerful tools for managing reservations, payments and staff and comes with great customer service. Pros I like the powerful tools it provides for managing all aspects of the running a hospitality business. With its wide range of features, it makes it really easy to manage reservations, payments, staff members, and everything else associated with a successful hospitality business. The customer service and quick response times are also top notch. Cons One thing I didn't like about it is the lack of customizability. It doesn't provide a lot of options for customizing the system according to our needs. That said, the features and tools it comes with are more than enough for most hotels, hostels and tour operators. Review Source Response from Digital Rez International July 12, 2023 Thank you for taking the time to leave an honest review SG Stanley G. Museum Conservator Museums and Institutions Used the software for: 2+ years ### "A strong and well-centered tool for reservations. " November 7, 2023 5.0 We have been using RezExpert to simplify reservations to our facility and this has helped us attract more tourists even from abroad to come visit our museum facility. It makes it easy for visitors to book a visit to the facility and for us we get to understand how the visitors are saying from the surveys. Pros RezExpert gives us a more simple and effective way of offering reservation services to our visitors. It has helped us introduce online book services which see our visitors prebook a visit prior to visiting our conservatory. It has a messaging function that helps us communicate effectively with those aspiring to visit us. We get alot of useful insights by analyzing the reports we get from RezExpert which includes survey feedbacks from those who have had a visit to our museum. Cons RezExpert has been at very flawless behavior and we are very pleased that we have never had even a single issue with this product. Review Source Response from Digital Rez International November 13, 2023 Thank you Stanley for your honest review e greatly appreciate it JP Jocelyn P. Resort Manager Hospitality Used the software for: 2+ years ### "Outstanding Tech Support" August 30, 2023 5.0 When there is something that needs attention or that I need updated for my business needs, tech support has always been outstanding! They respond in a timely manner and are always a pleasure to speak with. \[sensitive content hidden\] , you guys have helped me through many years and many changes as our business has evolved. I commend you on always being an extraordinary tech support team! Your professionalism and efficiency does not go unnoticed, you have made an exceptional impact to this company and I thank you for your continued support! Pros The software is by far the easiest system I've ever used. The ease of placement or movement of one reservation to another date or unit is what I like most. The options given to print the many forms of reports needed is also great., Cons The only feature I would recommend updating would be the guest "warning", blacklist feature. Review Source Response from Digital Rez International September 15, 2023 Thank you very much Jocelyn for your glowing review it is clients like you who help us strive to be the best in the industry ZB Zenia B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Reservation system that increases customer satisfaction" July 19, 2023 5.0 Great for travel operations, it reduces workload considerably. Pros I absolutely love that RezExpert allows our customers to easily check availability, choose preferred dates and times, and receive instant confirmation. This convenience enhances the overall customer experience and increases customer satisfaction. Cons We have zero complaints about this very automated reservation system. Alternatives considered [Deem](https://www.capterra.com/p/164406/Deem-Work-Fource/) Review Source Response from Digital Rez International July 31, 2023 Hi Zenia Thank you for your honest review it is appreciated as we work towards becoming the best choice of software solutions in the industry Pirkko A. Sales & Marketing Director Consumer Services Used the software for: Less than 6 months ### "Microenterprise-friendly; Simple and straightforward" December 7, 2022 4.0 The scalability of its use and using web apps is the best part of RezExpert as it can make accessing inventory easier, and almost available anytime, anywhere. From small properties to huge developments, the system can adapt for various types of tourism businesses. Pros The web app was the best part of RezExpert. Out inventory can be accessed anywhere with a computer and internet, allowing on-site and satellite staff check availability almost anytime and anywhere as long as there is internet. Cons Very reliant on internet connection. While this is a strength, unexpected power outages or signal interruptions can inhibit working on the app. Offline pages will be great to check recent information. Review Source Response from Digital Rez International February 24, 2023 Thank you for your honest review which business are you with SC Susan C. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great for online reservations" July 18, 2023 5.0 Incredibly useful software for hotel reservations and booking. Must have for hospitality sector. Pros I really like how efficiently it plays a pivotal role in enhancing operational efficiency, guest satisfaction, and revenue generation for our organization Cons Hotel reservations are booked without any issues, we are good for now. Review Source Response from Digital Rez International July 26, 2023 Thank you Susan for the glowing review we are happy you like our services we look forward to serving you and your business MJ Matthew J. Luxury Travel Advisor Hospitality Used the software for: 2+ years ### "Officially secure payments" August 22, 2023 5.0 In a nutshell, it is the most preferred reservations platform. Pros I find RezExpert to be a reputable reservation platform that uses secure payment methods, helping protect our traveller's personal and financial information. Cons It doesn't crash while finalising payment for a booking, it's such a sigh of relief. Review Source Response from Digital Rez International August 23, 2023 Thank you Matthew for your honest review we greatly appreciate it GK Greg K. Owner CEO House of Kooser Hospitality Used the software for: 6-12 months ### "If you need a management tool that makes sense and works well, it can do the job." November 2, 2022 4.0 I'm a regular traveler, and I own a number of hotels. I've been using RezExpert for the last few months. The user interface is simple and straightforward. The software is easy to use and intuitive. The app is great for checking the status of a room or a hostel. The customer service is also very responsive. The retention rate is very high, so it's a win-win for both the hotelier and the guest. Pros I have been using this software for a 6 monts now and it has proven itself reliable, easy to use and very feature rich. My hotel management software has always been a chicken-and-egg situation. If I want to make a reservation at a hotel I have to have the reservation software, but I can't make the reservation without having the software. This software solves both of these problems. Cons I was satisfied with the general use, it worked as smooth and stable as I expected. Review Source Response from Digital Rez International November 3, 2022 Good day Greg Thank you for the honest review we take into account that our customer feed back and experience is vital to our business as we aim to provide a world class reservation system. Similar Products Featured