# Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kipu the right Electronic Medical Records solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews --- Kipu 4.7 (213) [View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Kipu Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices.“ September 22, 2025 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency.“ September 22, 2025 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations.“ September 22, 2025 MS Michael S Office ManagerMental Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Also, we run 3 different Kipu setups and cannot transfer charts between the systems.“ May 30, 2024 Brett B CDCAHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Very good about selecting whom has access to what.“ December 16, 2025 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The treatment plan module was particularly underutilized due to its complexity.“ September 22, 2025 HN Hassam N operations managerE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “It a a simple platform that made us capable of dealing with our regular tasks efficiently and to manage almost all of our data at a single platform“ August 3, 2023 Brett B CDCAHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “At least a couple times a week it lags really bad.“ December 16, 2025 ## Showing most helpful reviews Showing 1-25 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica D. Admissions Coordinator Mental Health Care Used the software for: Less than 6 months ### "An EMR that Sincerely Strives to Meet its Clients Where They Are At & With Exceptional Service" November 4, 2019 5.0 The answer to safeguarding and organizing your patient information that integrates easily across platforms and per user. EMRs have much to do and KIPU does such a great job at it and that deserves recognition and praise. Pros I had been out of the business for a few years, with previous experience with EMRs and EHRs mostly from 2011-2013, so this was my first software to use since then, in a residential inpatient substance abuse care facility (ASAM Level III), and KIPU proved utterly worthy of this review and more. Not only is it an intuitive interface, for seemingly everyone, across the spectrum of positions and experience, it is COMFORTABLE using. I cannot say that for the majority of software in this industry, and I realize that that can be largely attributed to the innate complexity and vast array of information inherent to the field of healthcare, but KIPU really is in it to win it: win with unparalleled accessibility, a team of customer service gurus who are actually PRESENT (in not in actual in person, then as close to that as possible; something that to me, means everything) and who deliver upon their solutions and help, and persistent adherence to creating the best experience for all those who use the software, keeping in tune with industry changes, client feedback, and an unwavering effort to betterment largely unmatched by its competitors. But mostly, its the ease of use and unmatched team of customer service agents that do it for me. Cons There were a few places where the intricacy won out over simplicity of use; where the user had to keep in mind and remember certain nuances behind respective components (ex: Golden Thread) in order for it to function and coordinate seamlessly and across the platform. Otherwise, very little cons with KIPU. And an immense THANK YOU to such a wonderful, client-based team of truly helpful people who CARE. Review Source VC Virginia C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Would recommend 10/10" September 19, 2024 5.0 Excellent experience overall and would highly recommend. Pros Kipu has an interface that is easy to use even for new users. Compared to othe ERMs it has always been my favorite. Cons Reporting features could be easier to use. Takes some time to learn. Review Source SR Sarah R. Registered Nurse Mental Health Care Used the software for: Less than 6 months ### "Just Ok for Nursing" November 7, 2024 3.0 Just ok but could use some improvement from a nursing point of view. Pros As a nurse it is a fairly simple to use product. It looks modern and is not a "cluttered" program. Cons Not a real "task list" like hospital EMR's have. I wish there were a home screen timeline of tasks. I wish that the screen did not refresh every time a PRN medication is selected. It would be so much faster to complete med pass if it just had check boxes for the PRNs and you could select multiple at one time. The program would make communicating between the entire care team easier if there were some types of notifications to the providers when notes were placed by nursing into the client's charts. Being able to input vital signs from the information page of the client's chart would be nice as to not have to click two pages to get there. Review Source AF Alyssa F. Medical Office Assistant Medical Practice Used the software for: 2+ years ### "Alyssa's Review of Kipu" June 7, 2024 5.0 Pros Ease of use. I have used other EMR systems and they are not as use friendly. Cons Nothing at all. Kipu is the easiest EMR system I've every used. Review Source Response from Kipu Systems September 12, 2024 Hi Alyssa, Thank you for your review of Kipu. We are glad you love the user-friendliness. Thank you for being part of the Kipu community! KF Ken F. Child Care Administrator Medical Practice Used the software for: 2+ years ### "KIPU Is Absolutely Amazing" June 11, 2024 5.0 It's everything you want in an electronic medical program. After a two-month "learning curve," I was able to appreciate all of the everyday benefits of the KIPU EMR. My company relies heavily on KIPU for communication with each other. Everyone in our office uses it, and we can see each other's entries. Pros I like being able to share documents with Clients' parents, allow them to review the documents online, and have the parent sign the document even though they are not in the same room with you. Parents can be in another state or another part of the country, and they can still access any document I share with them. Cons It took me approximately two months to learn all of the tools needed to make KIPU an "everyday" user friendly system for myself. I like everything about KIPU. It's (now) easy to navigate, and it's the "end all, be all" system for all of my company's electronic medical record needs. Review Source Response from Kipu Systems June 14, 2024 Thank you, Ken, for your fantastic review! We're delighted to hear how Kipu's features, like sharing and signing documents remotely, have been beneficial for you. We appreciate your patience during the learning curve and are thrilled that you find Kipu user-friendly and essential for your company's needs. Thank you for being part of the Kipu community! jB justin B. patient service rep Medical Practice Used the software for: 2+ years ### "kipu review" June 11, 2024 5.0 my experience is that its fast and easy to use Pros its fast and pretty easy to use and understand Cons it dosent take off some things that have already been documented Switched from [Apollo Practice Management](https://www.capterra.com/p/134458/Apollo-PT-Practice-Management/) company switched so that it would be better Review Source Response from Kipu Systems June 14, 2024 Thank you, Justin, for your review! We're pleased to hear that you find Kipu fast and easy to use. We appreciate your feedback about the documentation process and will consider it for future improvements. Your positive experience and insights are valuable to us. Thank you for being part of the Kipu community! SR Sarah R. Owner operator art counselor Mental Health Care Used the software for: 1-2 years ### "Superior product" June 12, 2024 5.0 Overall this is a much better system than the competitors system. I love using KIPU. Pros It has the necessary complexity to ensure all records are maintained along with the legal aspects all the while providing ease of use. Cons Having immediate customer support is not always easy. Review Source Response from Kipu Systems June 14, 2024 Thank you, Sarah, for your excellent review! We're delighted to hear that you find Kipu both comprehensive and easy to use. We appreciate your feedback on customer support availability and are continually working to improve this through phone, email and live in-app chat. Your positive comparison to competitors means a lot to us. Thank you for being part of the Kipu community! GY Gordon Y. Clinical Addictions Counsellor Health, Wellness and Fitness Used the software for: 1-2 years ### "Clinical Case Management Filing" June 7, 2024 5.0 I like to ease of use and it's ability to collect and manage a large amount of data on each client. Pros I like how all data types are kept in one place and easily accessible for myself and my colleagues. Cons The customizing of it linking to other software products leaves it to stand on its own and I wish it would speak to other databases. Review Source Response from Kipu Systems June 14, 2024 Thank you, Gordon, for your thoughtful review! We're glad to hear that you find Kipu easy to use and effective for managing client data. We appreciate your feedback on the integration with other software products and do offer integrations and an API. Thank you for being part of the Kipu community! JH Joseph H. Clinical Director Mental Health Care Used the software for: 6-12 months ### "Kipu- It's worth it, HIPAA Compliant, and highly useful. " June 7, 2024 5.0 Generally, KIPU has been great- it has the functionality that we need, and the options are fairly easy to get used to. Pros I need a client portal, that allows me to do my noting and charting, maintain and audit records. Cons I've never been happy with the CSSRS- I think it needs more options, including "N/A?" Review Source Response from Kipu Systems June 14, 2024 Thank you, Joseph, for your detailed review! We're thrilled that you find Kipu valuable for noting, charting, maintaining, and auditing records. We appreciate your feedback and will consider it for future improvements. Your positive experience and high recommendation mean a lot to us. Thank you for being part of the Kipu community! charla Z. Counselor LCDC Hospital & Health Care Used the software for: 1-2 years ### "Kipu the awesome" June 5, 2024 5.0 Pros Documentation no more paperwork or hard copies to try to file Cons When it goes down or has an issue we can’t control the issue and have to wait Review Source Response from Kipu Systems June 14, 2024 Thank you, Charla, for your review! We're glad that Kipu has helped eliminate paperwork and streamline documentation for you. Thank you for being part of the Kipu community! PW Paul W. Peer Recovery Support Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Comprehensive EMR System" August 4, 2023 5.0 In the previous application we were using, we were regularly experiencing technical difficulties including outages. Kipu has provided a more stable platform that has proved easier to implement daily as well as less downtime and more time spent with the clients. Pros Sorting has been helpful with clients. Being able to access clients' data using partial matches as well as first and last names has helped. The flexibility of the program has been useful as well. Cons Sometimes when entering data in the text fields (i.e., the dates), if I switch to another box before the box updates and start entering the data in the previous box is not saved especially when the ordering of the items has been changed (as when it alphabetizes it) Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) I did not personally make the switch, although the administrators determined this based upon price-point as well as having technical and other issues with the previous platform, including outage issues. I had also been involved with the line of work that we are doing that Kipu was a better choice when it came to compliance with standards of care and protection of client's privacy. Review Source Response from Kipu Systems August 7, 2023 Hi Paul, Thank you for your comprehensive review! We're glad to hear that Kipu's sorting features and flexibility have been helpful in your work, and that the switch from your previous platform has resulted in less downtime and more client-focused time. We've noted your feedback regarding data saving in text fields, and will look into this for potential improvement. Your feedback is incredibly valuable as we continue to improve Kipu. Thank you for being part of the Kipu community! AB Angel B. Office Manager Mental Health Care Used the software for: 6-12 months ### "RHBH/IH KIPU 2024" May 30, 2024 5.0 Pros KIPU is simple to use and provides you will a help tab the gives you detailed instruction on how too. Scheduling is easy and provides a layout that is supportive for quick viewing with settings such as day, week and even monthly. Cons KIPU is sometimes slow and has glitches but software providers and administrators work diligently to correct any errors. Review Source Response from Kipu Systems June 3, 2024 Thank you, Angel, for your comprehensive review! We're thrilled to hear that you find Kipu simple to use and appreciate the detailed help tab and easy scheduling features. We acknowledge the occasional slowdowns which can sometimes be caused by internet connection, but are committed to refining our product to work as quickly as possible regardless of bandwidth. Thank you for being part of the Kipu community! TE Tammy E. Executive Director Mental Health Care Used the software for: 6-12 months ### "No More Headaches" June 3, 2024 5.0 Pros I have used several EMRs in my career. Kipu is the easiest to use. The set up is easy, writing notes is 5 minutes or less. Kipu is the best yet. Cons I don't have any Kipu is the easiest I have used, as mentioned .... Review Source Response from Kipu Systems June 14, 2024 Thank you, Tammy, for your fantastic review! We're thrilled that you find Kipu the easiest EMR to use, with a quick setup and efficient note-writing. Your positive feedback and high recommendation mean a lot to us. Thank you for being part of the Kipu community! SS Sherri S. Case manager Individual & Family Services Used the software for: 2+ years ### "Tellurian " May 30, 2024 5.0 Kipu is easy to use and learn and is a great product. Pros Able to put in data and storage in a safe program. Cons There no issue with this program at all. Review Source Response from Kipu Systems June 3, 2024 Thank you, Sherri, for your fantastic review! We're delighted to hear that you find Kipu easy to use, secure, and a great product overall. Your positive feedback means a lot to us. Thank you for being part of the Kipu community! JB Jack B. Recovery Coach Non-Profit Organization Management Used the software for: 1-2 years ### "Jack kipu review" May 30, 2024 4.0 My overall experience has been great with people Pros Easy to navigate And if find any information I need it’s all right there in front of you very simple to use Cons Once you went to saw him unless you’re an admin, you can’t fix it if you made a mistake Review Source Response from Kipu Systems June 3, 2024 Thank you, Jack, for your positive review! We're delighted that you find Kipu easy to navigate and use. We appreciate your feedback regarding editing restrictions for non-admin users and will consider it for future enhancements. We're pleased that your overall experience has been great. Thank you for being part of the Kipu community! LG Lauri G. Teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "Kipu usefulness " June 4, 2024 5.0 Kipu is user friendly and adequate for the needs of Innercept to stay informed about of residences. Pros Its a way to stay informed regarding our residences. Cons The information tabs can get confusing at times. Review Source Response from Kipu Systems June 14, 2024 Thank you, Lauri, for your insightful review! We're glad to hear that Kipu helps you stay informed about your residents and that you find it user-friendly. We appreciate your feedback on the information tabs and will consider it for future enhancements. Thank you for being part of the Kipu community! JP Jamie P. LPN Hospital & Health Care Used the software for: 1-2 years ### "Great program" June 4, 2024 5.0 Pros This program is really easy to use, great product support. Cons Nothing. It is a good program compared to others. Review Source AS Aneesah S. Substance Abuse Counseler Mental Health Care Used the software for: 6-12 months ### "My experience w Kipu" June 22, 2024 4.0 Pros Kipu makes it easy complete documentation efficiently Cons Navigating between documentation days and seeing what has been completed for individual clients can be time consuming Review Source Response from Kipu Systems June 24, 2024 Thank you for your review, Annesah! We are glad Kipu has made it easy to complete documentation. Thank you for being part of the Kipu community! KB Kwanda B. Counselor asst Medical Practice Used the software for: 6-12 months ### "Excellent resource " June 8, 2024 4.0 Excellent resources for information safety Pros The comprehensiveness makes it so much easier Cons Signs out pretty fast and the time delay Review Source Response from Kipu Systems June 14, 2024 Thank you, Kwanda, for your excellent review! We're delighted to hear that you find Kipu comprehensive and a valuable resource. We appreciate your feedback on the quick sign-out and time delay, and will consider it for future improvements. With our adherence to security, we are always looking to refine the sweet spot. Thank you for being part of the Kipu community! KR Kristi R. Director of Training Mental Health Care Used the software for: Less than 6 months ### "Could be Better" June 7, 2024 4.0 Pros Easy to navigate and find what you need. Cons Features do not work, system down fairly often. Review Source Response from Kipu Systems June 14, 2024 Thank you, Kristi, for your honest review. We're glad to hear that you find Kipu easy to navigate. We apologize for the issues you've encountered with system downtime and non-functioning features. We take our over 99.99% uptime and QA process seriously, and will continue to refine. Your feedback is valuable, and we are committed to improving our service. Thank you for being part of the Kipu community! TZ Tamilynn Z. Therapist Hospital & Health Care Used the software for: 1-2 years ### "KIPU Makes Documenting Seamless!!" August 3, 2023 5.0 love it!!!! would highly recommend it!!! Pros As a therapist KIPU offers a great product for the mental health field. This system is easy to use, navigate and is relevant to the functions I must perform on a daily basis. KIPU's seamless end to end system allows me to chart the progress of my patient, write progress notes, treatment plans, intakes, discharges, medical charts, clinical assessments all in one place. KIPU is by far one of the easiest systems I have used and takes all the stress out of documenting and notetaking. Love this system would highly recommend it!! Cons nothing. Everything is already preloaded making my documenting seamless. Review Source Response from Kipu Systems August 4, 2023 Hi Tamilynn, We're overjoyed to know how much Kipu is assisting you in your daily work and making your documenting seamless. Your positive feedback reinforces our commitment to make Kipu the best EMR tool. Thank you for your kind words and recommendation! Thanks for being part of the Kipu community! DH Daniel H. CEO Hospital & Health Care Used the software for: 2+ years ### "We LOVE Kipu!" August 3, 2023 5.0 It has allowed us to win awards for what we do. Nobody knows how important the EMR system is, behind the faceplate of the organization. All of our data, which fuels our decisions, comes from Kipu. All of our billing comes from Kipu. We love it! Pros We love its customizability, it's ease of use and simplicity, plus the service and support is supergood! Cons Nothing we don't like. We like everything a about Kipu Alternatives considered [ZenCharts](https://www.capterra.com/p/158501/ZenCharts/) Reason for choosing Kipu Versatility price Review Source Response from Kipu Systems August 4, 2023 Hi Daniel, Thank you for your kind words! We're absolutely thrilled to know you're loving Kipu and that it has contributed significantly to your organization's success. Your satisfaction is our top priority. Thank you for being part of the Kipu community! VR Verified Reviewer Billing & Coding Specialist Hospital & Health Care Used the software for: 1-2 years ### "Best Reporting Features, Visually Pleasing & User Friendly" June 24, 2020 5.0 I overall think this is the best, they have the best reporting and the most thorough documenting capabilities, I also like the layout, I have also used best notes and in comparison that seems like an old windows 95 version of a software compared to KIPU which is a visually pleasing, user friendly, streamlined web based one. Pros I use a lot of the features that include pulling reports on an almost daily basis in which to code and bill from as a certified medical coder and biller. I have seen how thorough and accurate the reporting is and the software is able to quickly pull this necessary information for me to reference as I'm going through it to ensure accuracy for billing. Kipu has had great documentation features and allows the clinicians to do their job so that people like us can just use the great software and take care of the behind the scenes RCM (revenue cycle management) aspect. Cons I think it is a really great software, I have noticed that different facilities make use of the customizations and really utilize all that it has to offer while others do not. I feel that some also have issues with documentation completion within a reasonable time frame for billing and it might be helpful to have more alerts in the forms that they need to review/ complete, or have form templates/drop downs when asking particular questions, etc. Also, when searching for a patient name sometimes I may type it with a small typo and it will show with no results, I wonder if there is a way to have it populate if it is a close match such as "Thomas and Tomas". Like how google does "did you mean?.. " and show close options. because that would save time with having to go back and forth too. Review Source AR Amy R. Clinical Supervisor Hospital & Health Care Used the software for: 1-2 years ### "User Friendly" August 3, 2023 5.0 I would use this in my own practice if I did not work for an agency. Pros This is the best and most user friendly platform I have used in the healthcare industry. Its an excellent tool for client portal, client database, clinical notes, and medical record storage. Cons There is no option for task alerts for deadlines or daily reminders. Review Source Response from Kipu Systems August 7, 2023 Hi Amy, Thank you for your wonderful review! It's fantastic to hear that you find Kipu to be the best and most user-friendly platform in the healthcare industry, and that you appreciate its capabilities for client management and record storage. We understand the value of task alerts for deadlines or daily reminders, and will pass your feedback to our product development team. It's a high compliment that you would use Kipu for your own practice, and we truly appreciate your support! Thanks for being part of the Kipu community! GM Gina M. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Professional yet easy to use. " August 9, 2023 5.0 I use KIPU daily I work in the substance abuse industry, and I oversee documentation it is easier for me to review documentation and make sure timelines and documentation is correct. Using Kipu makes this task much easier. It is easy to learn and user friendly. Pros I like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans. The Whiley worksheets are also another benefit that help making healing easy and professional. I also like the customer service as they are very helpful. The videos are also beneficial in learning how to get the most out of the Kipu experience. Cons I really do not have any cons for KIPU. This is the first program that I have use and I do not have any complaints. If I would have to try and find something. It maybe I don't know if I can ever learn everything. KIPU has so much that we can tap into. Review Source Response from Kipu Systems August 10, 2023 Hi Gina, Thank you for highlighting the benefits of Kipu, especially the Golden thread and SMART GOALS. We're delighted our platform meets your needs in the substance abuse industry. We appreciate you being part of the Kipu community! Similar Products Featured