# Kipu Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kipu Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/156391/Kipu-EMR --- # Kipu Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kipu ## What is Kipu? Kipu is a cloud-based solution designed for multi-provider and enterprise behavioral and addiction treatment centers that features a collaborative EMR system for seamless management of health records, treatment plans, and scheduling. The integrated CRM streamlines referrals, marketing, and admissions, while the RCM system ensures billing management. ## What is Kipu used for? [Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Overall rating Based on 214 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kipu?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://kipusystems.com&name=Kipu) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kipu 4.7 (214) VS. [4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting Price Contact vendor Starting Price $58 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (214) Ease Of Use 4.4 (282) Value For Money 4.6 (158) Value For Money 4.5 (208) Customer Service 4.6 (184) Customer Service 4.6 (242) ## Kipu alternatives [4.3 (495)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $319.00 Per User, Per Month [4.3 (42)](https://www.capterra.com/p/192006/FristCallTechnology/reviews/) Starting price $65.00 Per User, Per Month Highest Rated [4.6 (2,822)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month [4.6 (77)](https://www.capterra.com/p/180647/Remedly/reviews/) Starting price $89.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) ## Who uses Kipu? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.9 (103) 73.79% of 103 reviewers that rated this feature as important or highly important With this capability, you can control access to sensitive client data and ensure privacy. Reviewers appreciate the customizable permissions, password protection, and secure document handling, saying it helps them meet HIPAA standards and maintain confidentiality for clients. Charting 4.7 (96) 68.75% of 96 reviewers that rated this feature as important or highly important Kipu offers efficient and user-friendly charting, letting you document client information easily and keep records organized. Users think charting is straightforward, accessible, and paperless, though some mention occasional issues with saving forms or double documentation. Document Management 4.7 (86) 66.28% of 86 reviewers that rated this feature as important or highly important You benefit from easy document creation, uploading, and retrieval. Reviewers appreciate the intuitive interface and quick access to records, saying it simplifies compliance and note-taking, though some mention rare issues with saving or restoring forms. EMR/EHR 4.8 (85) 69.41% of 85 reviewers that rated this feature as important or highly important It gives you a centralized, organized place for all client records, making navigation and updates simple. Reviewers indicate the EMR/EHR is easy to use, supports safe storage, and streamlines information access, though some note occasional challenges transferring data between sections. For Mental/Behavioral Health 4.9 (69) 78.26% of 69 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Appointment Scheduling 4.4 (43) 67.44% of 43 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Kipu 115 features Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Software's ability to perform similar action on multiple similar files simultaneously Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Kipu offers efficient and user-friendly charting, letting you document client information easily and keep records organized. Users think charting is straightforward, accessible, and paperless, though some mention occasional issues with saving forms or double documentation. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Process of tracking new and submitted claims and the status of submitted claims Electronic storage of stakeholder contact information Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Protect sensitive data for digital privacy Process of checking different types of data for accuracy to avoid errors or inconsistencies Tools that provide relevant information at specific times to support judgments and courses of action Process of investigating, analyzing, and resolving denied insurance claims You benefit from easy document creation, uploading, and retrieval. Reviewers appreciate the intuitive interface and quick access to records, saying it simplifies compliance and note-taking, though some mention rare issues with saving or restoring forms. Store and organize documents in a centralized system Manage product specific documents in a categorized order Transmit prescriptions to pharmacies electronically Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks It gives you a centralized, organized place for all client records, making navigation and updates simple. Reviewers indicate the EMR/EHR is easy to use, supports safe storage, and streamlines information access, though some note occasional challenges transferring data between sections. Public or private sharing of digital files such as documents, audio/video, images, and more Plan, manage, and track the financial activities of an individual or organization For mental health professionals providing therapy to multiple patients at the same time Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. For mental health professionals that specialize in substance abuse therapy/programs Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location With this capability, you can control access to sensitive client data and ensure privacy. Reviewers appreciate the customizable permissions, password protection, and secure document handling, saying it helps them meet HIPAA standards and maintain confidentiality for clients. Information, data and reports that are being tracked over time Manage the intricacies of ICD-10 cataloging and ensure clinic compliance Care of patients who are admitted and stay in the hospital overnight Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Laboratory test results Ability to chat online in real time Manage billing and payments for a healthcare provider Alerts/warnings for potential allergies or interactions triggered by medications Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. Manage and support multiple locations For practices with multiple providers Allow users to create, edit, and sort multiple notes Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allow communication between the company and patients via messages, SMS, emails, phone, and more A repository of patient data, including their past and current health issues, treatment history, and more Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Customizable notes that help healthcare professionals document and track patient progress Reporting on how each user, task or process has advanced since its initiation Ability to record, store, update, and retrieve information Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Private client session notes for coaching, therapy, etc. Send messages via SMS Schedule shifts for staff/employees, track hours worked, and manage staff payroll Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Create treatment plans that document interventions and outcomes to track patient progress Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (214) 4.7 Based on 214 reviews ## Pricing Value for money 4.6 (158) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (158) 4.6 Based on 158 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ CallRail](https://www.capterra.com/p/141829/CallRail/)[ CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (184) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (184) 4.6 Based on 184 reviews ## User reviews Overall rating 4.7 Based on 214 reviews Filter by rating 5(171) 4(31) 3(8) 2(1) 1(3) Mentioned topic Sorted by most recent JB Jacqui B. Clinical director Hospital & Health Care ### "User friendly ehr" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 2, 2026 Their customer service is great is you have a support member assigned to you. If not, you have access to customize and troubleshot as a super admin, and it is user friendly to be able to use. Pros That it is so customizable. If you are a super admin, you can create templates however you would like, specific to each area, and can be used for numerous disciplines. Cons It can feel a little clunky to use, which takes additional time when charting. However you can use check box options to get around this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN daniel n. Accountant Assistant Automotive ### "Kipu Making Health Care More Sufficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2026 Kipu is a secure software to use and one that keeps you updated. It has many options so you are not stranded. Pros I’ve been using Kipu for our behavioral health documentation, and overall it has been a positive experience. The system is designed specifically for addiction and mental health treatment, which makes charting and treatment planning more straightforward compared to general EHR platforms. I appreciate the structured templates and the ability to customize notes to fit our workflow. Cons There was a bit of a learning curve at first, but once the team became familiar with it, documentation became more efficient. It has helped us stay organized and maintain compliance. While no system is perfect, Kipu has been a reliable solution for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CDCA Hospital & Health Care ### "Kipu, A work in progress" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 16, 2025 Pretty useful for keeping everything easy to access. Still has bugs that need worked out. From what I've seen it is the best out there for what we need as a company. Pros User friendly. A lot of options to keep everything organized. Very good about selecting whom has access to what. Live how it saves every time I input something. Cons Bugs. At least a couple times a week it lags really bad. Randomly it will fail to open files. Closes out of nowhere from time to time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jacob B. Clinical Director Mental Health Care ### "Good customization, high costs " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 September 22, 2025 As a small behavioral health practice managing multiple clinical and pseudo-clinical roles for approximately 400 patients, Kipu provided valuable tools in billing and customization that supported our operational needs. However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency. The treatment plan module was particularly underutilized due to its complexity. Overall, while the system has targeted strengths, the escalating costs proved unsustainable, prompting us to evaluate alternatives despite the initial benefits in specific areas. Pros Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices. Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations. Cons Absence of a Dedicated To-Do List: The user interface lacks a straightforward to-do list feature. While there is a dashboard, it is somewhat buried and requires extensive filtering to display relevant information, failing to effectively remind users of tasks like missed notes or cosign requests. Disconnected Appointment and Documentation Integration: Calendar and appointment data do not automatically sync with documentation fields, such as date of service or time. This results in forms auto-populating with the current date and time, leading to manual corrections and added frustration during documentation. Challenging Treatment Plan Functionality: The built-in treatment plan tool is complex and not user-friendly, rendering it largely ineffective for practical use in a small practice setting. High and Fragmented Costs: Pricing is a major drawback, with multiple layered subscriptions (e.g., base, billing, and EMR) combined with per-item fees for claims, statements, ERAs, reminder texts, and more. For a practice with around 400 patients, this averaged $10,000 per month, which can be financially burdensome and feel like incremental nickel-and-diming. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Needed custom templates and more robust billing system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EO Erica O. HR Mental Health Care ### "Kipu is a good system!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2025 For me as an admin person, I really love Kipu. I love the ability to create and edit my own forms. I loved that I was able to learn a lot on the back end. Pros I like how I was able to build or edit my own forms. I love the chat feature. I like how the nurses can order and send prescriptions within the the same place. I love the dashboard and the filters on the side bar. Cons No cons for me at this moment. I know billing and other departments have some issues within the system. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) More options and tools to use. Better layout. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. UI Ugochi I. Nurse Practitioner Mental Health Care ### "Kipu User Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 13, 2025 Pros Easy to navigate the dashboard and find patients. Very user friendly interface to use Cons The history and physical is kind of limiting and does not fully incorporate psych components for admissions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Zabriel D. Lead direct care tech Hospital & Health Care ### "The pros and cons " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 30, 2024 I would recommend kipu over other EMR systems. Pros The very easy to use system. It wasn’t hard to catch on either. Cons The constant hiccups with the system and the rate at it moving slowly at times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 3, 2025 Hi Zabriel, Thank you for taking the time to review Kipu. We are happy to hear the system has been easy to use for you. We're constantly working to improve the service and speed. Thank you for being part of the Kipu community! SR Sarah R. Registered Nurse Mental Health Care ### "Just Ok for Nursing" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 7, 2024 Just ok but could use some improvement from a nursing point of view. Pros As a nurse it is a fairly simple to use product. It looks modern and is not a "cluttered" program. Cons Not a real "task list" like hospital EMR's have. I wish there were a home screen timeline of tasks. I wish that the screen did not refresh every time a PRN medication is selected. It would be so much faster to complete med pass if it just had check boxes for the PRNs and you could select multiple at one time. The program would make communicating between the entire care team easier if there were some types of notifications to the providers when notes were placed by nursing into the client's charts. Being able to input vital signs from the information page of the client's chart would be nice as to not have to click two pages to get there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Virginia C. Owner Health, Wellness and Fitness ### "Would recommend 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 19, 2024 Excellent experience overall and would highly recommend. Pros Kipu has an interface that is easy to use even for new users. Compared to othe ERMs it has always been my favorite. Cons Reporting features could be easier to use. Takes some time to learn. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Titus M. Admin Mental Health Care ### "KIPU IS VERY EXPENSIVE FOR NO REASON " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 30, 2024 They are too commercial . They just want your money . No need to pay $560 for maintenance and more daily charges whereas you can get very good platforms at 10 percent KIPU price Pros The are friendly when you are signing up Cons VERY PRICEY ! Stay away . When you need your records for an audit they will not allow you to access them if you don’t have an active account ! There is other systems that do the same thing at 10% the price Alternatives considered [BestFile](https://www.capterra.com/p/10003892/BestFile/) Reasons for choosing Kipu I thought they were pocket friendly, only to find out they are about the $$ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 5, 2024 Hi Titus, Thank you for sharing your feedback. We sincerely apologize that your experience with Kipu hasn't met your expectations, and we appreciate your honesty. We understand that pricing is a crucial factor, and we're sorry to hear that it has caused frustration. Regarding your comment on access to records, we take regulatory compliance seriously, and we aim to ensure that all facilities are able to securely access their data when their accounts are active. That said, we’d love the opportunity to understand your situation better and see how we can assist. Your feedback is valuable, and we’ll be taking it into consideration as we work to improve. Please don’t hesitate to reach out to us directly if you’d like to discuss any concerns further. We’re here to help. [View all Reviews](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) Popular comparisons [Alleva vs Kipu](https://www.capterra.com/compare/156391-180899/Kipu-EMR-vs-Alleva)[BestNotes vs Kipu](https://www.capterra.com/compare/73807-156391/BestNotes-vs-Kipu-EMR)[EHR YOUR WAY vs Kipu](https://www.capterra.com/compare/118789-156391/EHR-YOUR-WAY-vs-Kipu-EMR)[Sigmund Software vs Kipu](https://www.capterra.com/compare/69928-156391/Sigmund-vs-Kipu-EMR)[Qualifacts Insync vs Kipu](https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR) [Qualifacts CareLogic vs Kipu](https://www.capterra.com/compare/156391-267145/Kipu-EMR-vs-CareLogic-Enterprise)[RXNT vs Kipu](https://www.capterra.com/compare/110018-156391/rxnt-vs-Kipu-EMR)[SimplePractice vs Kipu](https://www.capterra.com/compare/130710-156391/SimplePractice-vs-Kipu-EMR)[ICANotes vs Kipu](https://www.capterra.com/compare/17102-156391/ICANotes-vs-Kipu-EMR)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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