--- title: "Zoho CRM Pricing 2026 | Capterra" description: "Learn more about Zoho CRM pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/155928/Zoho-CRM/pricing/" page_type: "pricing" language: "en" --- # Zoho CRM Pricing - Overall rating: 4.3 out of 5 from [6,996 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) - Starting at $14.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does Zoho CRM cost? Zoho CRM has **5 different plans**. The pricing **starts at $14 per user per month**. ### Free - Price: Contact vendor - Billing: Per User, Per Month #### Free plan includes: - Accounts - Additional Data Backup ($12/Request) - Reviews - Standard Reports - Status Updates - Website Visitor Tracking - Web-to-Contact Form - Web-to-Lead Form - Workflow Rules ### Standard - Price: $14.00 - Billing: Per User, Per Month #### Standard plan includes: - Accounts - Folder Sharing - Follow-up Rules - Free Data Backup - Free Storage/Org - Free Storage/User License - GDPR Compliance - Google Analytics - Google Drive - Gotomeeting ### Professional - Price: $23.00 - Billing: Per User, Per Month #### Professional plan includes: - Active Blueprints - CRM Views - Custom Dashboards - Custom Fields - Email Insights - Email Notifications ### Enterprise - Price: $40.00 - Billing: Per User, Per Month #### Enterprise plan includes: - Allowed Ips - Amazon Connect - Analytics - Enhancements in Anomaly Component With Notifications in Zia - Anomaly Detectors - API - Approval Process - Assignment Rules - Connections - Contacts ### Ultimate - Price: $52.00 - Billing: Per User, Per Month #### Ultimate plan includes: - Attach Documents - Attach Files to Feeds - Audit Logs - Automated Lead Generation From Social Media - Auto-Responders - BCC Dropbox for Email - Business Operations - Amazon Seller Central - Calendar - Calendar Booking - Call Log --- ## Is Zoho CRM worth the price? ### Value for Money - Overall rating: 4.3 out of 5 - Good or excellent value for money: 85% AI summary based on 195 value-for-money rating reviews: Most users consider Zoho CRM to offer good value for money, appreciating its affordability, extensive feature set, and integration capabilities. They find the software to be a comprehensive solution for managing customer relationships, sales, marketing, and other business operations. However, some users report dissatisfaction with the pricing structure, particularly the need to upgrade to higher-priced plans to access advanced features. #### Rating breakdown - Ease of use: 4.2 - Customer service: 4.1 - Features: 4.3 - Ease of deployment: 4.3 - Likelihood to recommend: 68% Based on 6,996 total Zoho CRM reviews. --- ## How does Zoho CRM compare to other alternatives? Zoho CRM's $14 per user per month starting price is toward the lower end compared to its best alternatives; alternatives start between $14.99 and $25. Zoho CRM pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Zoho CRM — 4.3 out of 5 ([6,996 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)) | 5 plans | $14.00 /user/mo | Not available | Available | 4.3 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,808 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) — 4.5 out of 5 ([4,484 reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)) | 3 plans | $20.00 /user/mo | Available | Not available | 4.3 | | [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) — 4.7 out of 5 ([744 reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)) | 4 plans | $7.00 /user/yr | Available | Available | 4.7 | | [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) — 4.6 out of 5 ([910 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)) | 4 plans | $14.99 /user/mo | Available | Not available | 4.7 | --- ## What reviewers say about Zoho CRM's pricing ### What they like - **Zoho CRM to offer good value for money** Appreciating its affordability, extensive feature set, and integration capabilities. They find the software to be a comprehensive solution for managing customer relationships, sales, marketing, and other business operations. - **The various pricing tiers** Including a free version with basic features, and the ability to customize the platform to suit their needs. They also highlight the cost-effectiveness of Zoho CRM compared to other systems, noting that it provides a wide range of tools at competitive prices, making it accessible for businesses of all sizes. ### What holds them back - **Dissatisfaction with the pricing structure** Particularly the need to upgrade to higher-priced plans to access advanced features. They find that the free and lower-tier plans have limitations that may not meet the needs of growing businesses. - **Some reviewers also mention hidden fees and the complexity of the pricing plans as drawbacks** Additionally, there are concerns about the quality of customer support and the time-consuming nature of setting up and customizing the software. ## Price & value in reviewers' words * * * 4 out of 5 stars > "The best part about Zoho CRM is it's incredible value for money and customization options." Reviewer: Cristin H. Role: Office manager * * * 4 out of 5 stars > "For the price, it gives a lot of features." Reviewer: Harshul S. Role: Senior. Technical Support Specialist for Network Operations * * * 4 out of 5 stars > "One aspect of ZOHO CRM that some users may find less favorable is its pricing structure. While it offers a free version and various pricing tiers, the cost can add up, especially if you require advanced features or have a larger team." Reviewer: Verified Reviewer Role: Director * * * 3 out of 5 stars > "Terrible AI - does absolutely nothing in terms of added business value," Reviewer: AJ S. Role: CIO - Chief Information Officer [Check all reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)