# ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ADP Workforce Now the right Payroll solution for you? Explore 7213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155895/WorkforceNow/reviews --- ADP Workforce Now 4.4 (7213) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of ADP Workforce Now Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Comprehensive employee time tracking 92% positive reviews out of 323 Most reviewers describe time tracking as straightforward, letting them monitor hours, PTO, and attendance easily. Rickie F Operations Manager, 11 - 50 employees. "Very easy interface with easy to use tools for hourly tracking, auditing and corrections." Cumbersome security and permissions 70% negative reviews out of 385 Most reviewers describe security and access control as overly restrictive, causing login issues and administrative burdens. Kristi B Comms, 1,001 - 5,000 employees. "constantly have to reset my password-- it never recognizes my username (it's correct) and password (also correct) and I end up locking out and having to reset everything again." Detailed paycheck breakdowns 91% positive reviews out of 288 Most reviewers find paycheck information clear, with accessible breakdowns of earnings, deductions, and payment history. R. N Marketing, 5,001 - 10,000 employees. "I like the way it presents your paycheck and the breakdown of what will be deducted." Slow and laggy system performance 79% negative reviews out of 312 Most users comment that performance and speed are lacking, with slow load times and occasional unresponsiveness. Deseree D Group Fitness Instructor, 11 - 50 employees. "ADP is clunky and often lags when internet is anything less than optimal. " Instant diGital pay stub access 92% positive reviews out of 203 Most reviewers indicate pay stubs are easily accessible, downloadable, and organized for quick reference or printing. Robert B Sales Manager, 1 employee. "Overall a great app for checking pay-stubs and even downloading W-2s at my convenience." Frequent, complex password requirements 88% negative reviews out of 276 Most reviewers report password management is frustrating due to frequent changes, strict rules, and difficult reset processes. Sydney B AGM, 51 - 200 employees. "It glitches A LOT on mobile, and the frequency it requires passwords to be changed makes it hard for employees to login." ## Showing most helpful reviews Showing 1-25 of 7213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikolas H. Quality Engineer Medical Devices Used the software for: 1-2 years ### "Excellent Dashboard!" April 14, 2026 5.0 Overall, I have truly enjoyed using ADP Workforce Now, especially for viewing information related to my income. Pros What I love most about ADP Workforce Now is the dashboard that allows me to see different important information in one area. Cons The UI/UX design and layout is personally not as appealing when compared to other similar tools that I have used. Review Source DE Dave E. Maintenance Tech Graphic Design Used the software for: 2+ years ### "Highly recommended/Reliable " April 14, 2026 5.0 As a user managing HR and payroll for our team, my overall experience with ADP Workforce Now has been a mix of professional reliability and technical frustration. On one hand, it is an absolute workhorse that I trust to handle our complex tax filings and multi-state compliance without breaking a sweat. Having a single database for everything—from onboarding to open enrollment—has significantly reduced the "paper trail" in our office and given us much better data security. Pros What I love most is the peace of mind that comes with their compliance and tax filing engine. As a mid-sized company, we don't have time to manually track changing state laws or tax codes, and ADP handles that liability seamlessly. Having a single source of truth where payroll, benefits, and time tracking actually talk to each other has cut our manual data entry in half. Plus, the mobile app is a huge win for our team—our employees actually use it to check their paystubs and request PTO without having to bug the HR office. Cons The biggest headache is the lack of consistent customer support; once you're past the implementation phase, getting a straight answer from a human can feel like a maze of tickets and general mailboxes. The system is also not very intuitive—simple tasks often require clicking through four different menus, and the custom report builder feels like it hasn't been updated since 2005. For a premium-priced platform, I expected a more modern user interface and a dedicated account manager who actually knows our business history Review Source JM Janet M. HR Manager Warehousing Used the software for: 2+ years ### "WFN Reviewer " April 2, 2026 2.0 Not user friendly. Payroll processing is complex. Downloading reports is not intuitive. WFN should have different view settings. Pros System is very robust. It is functional for bigger companies. Not for companies that are a one man show. Cons Not user friendly. Not for small companies. It is very complex. It has its learning curve. However, once you pass the learning curve, it becomes easier. Review Source Sandrine L. Team Leader Human Resources Used the software for: 6-12 months ### "Simple but safety issue" February 3, 2026 5.0 Amazing, clear, simple, daily use, neew an update on the safety and security. But nothing was flag other than that. Pros easy to use, friendly user, simple, everything is there. I love the feed, so my boss can post some information or learning process quickly. Cons The safety and security. It's been a couple time in a short time frame that all employee need to change their password because we hav an alert saying someone try to connect and it was spam to us. Switched from [ADP Workforce Now On the Go](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/) Because th cost was higher and we have so much difficulty to complete what we have to do and work with ADP. Review Source VR Verified Reviewer Owner Human Resources Used the software for: Less than 6 months ### "Satisfied customer " May 17, 2026 5.0 My overall experience with \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was positive. The platform provided a reliable and efficient way to manage payroll, HR, benefits, and employee data in one place. While there was a learning curve with some advanced features, the system helped streamline daily workforce management tasks and improved overall operational efficiency. Pros What I liked most about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was its all-in-one HR and payroll functionality, which streamlined administrative tasks and improved overall efficiency. The platform was user-friendly, reliable, and made employee management much easier. Cons What I liked least about \[ADP Workforce Now\](https://www.adp.com/what-we-offer/products/adp-workforce-now.aspx?utm\_source=chatgpt.com) was that some features felt complex to navigate, and certain reports or customizations required additional training to use efficiently. The system could also be slow at times during payroll processing or updates. Review Source JG Jesus G. Case Worker Mental Health Care Used the software for: 2+ years ### "Great time keeper" May 1, 2026 5.0 Overall is a great way to keep track of you time, and reporting your hours to HR. You just clock in, and HR receives the report without the need of you doing anything else. Pros very good app, it is very easy to use and intuitive. The customer support is great and very fast. There is little to no setup, you basically log in and are ready to go, you can clock in, and clock out with one click; very useful for works that are on the road. Cons It can be slow at times, I had some issues with it not loading right away, and missing a clock in due to that. Review Source VR Verified Reviewer HR Coordinator Hospitality Used the software for: 2+ years ### "HR Coordinator " April 19, 2026 5.0 great in time tracking, communication and has great customer support. Pros its user-friendly and easy to navigate... also one main thing is that we can connect other platforms to it. Cons Uploading multiple documents was an issue due to file size limits, that was the only concern i would take into account but its not a major issue Review Source Maria L. Phlebotomist Health, Wellness and Fitness Used the software for: 1-2 years ### "Good system" April 29, 2026 5.0 Ok. I was used gor 4 years and didnt have any problem . Is an easy way to clock in and to be schedule Pros Easy for use any time. I was used gor 4 years and didnt have any problem Is an easy way to clock in Cons Reporting. Sometime is difficult to acces to the weekly report .is mote dofficult than other systems Review Source Tazla R. Crew Food & Beverages Used the software for: 1-2 years ### "Easy to use " April 9, 2026 5.0 Pros This website is easy to use and beneficial to employees. I find that it's easy to look at my pay stubs, my tax forms, and any other company information that I need. Cons I will see the website works better than the app most of the time, but it's still like you access all the information you need. Review Source MW Melinda W. Owner Arts and Crafts Used the software for: I used a free trial ### "Comprehensive HR & Payroll Solution with a Learning Curve" April 30, 2026 5.0 Overall, my experience has been positive, especially for managing HR and payroll in one place. It does a great job of centralizing employee data, payroll, benefits, and time tracking, which helps keep everything organized and efficient. Pros Its all-in-one HR and payroll management—it brings payroll, time tracking, benefits, and employee data into one centralized system, making it easier to manage everything efficiently. Cons The biggest downside is the complexity and user interface—it can feel outdated and not very intuitive. Tasks like reporting or navigating between features can take extra time to learn, and customer support can sometimes be slow or inconsistent, which adds to the frustration. Review Source Mallory T. Executive sous chef Food & Beverages Used the software for: 2+ years ### "ADP because there’s not many other options. " March 6, 2026 3.0 Overall it is still a good product as long as you don’t forget your log in credentials and you learn to navigate it for some employees because it’s not user friendly for those who aren’t tech savvy. Pros Adp works with software such as quikbooks so that employees can upload their W2’s directly. It is a great time saver and helps prevent errors. Cons Adp is not easy to get into if a password if forgotten. It usually relies on a second party to help with a password reset. My worst nightmare from years of experience with ADP is getting locked out. Another issue is if you used it with another company it will sometimes tie that company in. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing ADP Workforce Now It’s what my company uses so I didn’t have another option Review Source NM Noelia M. HR Business Partner Food Production Used the software for: 6-12 months ### "Known platform, but needs better usability and support" March 19, 2026 1.0 Overall, ADP Workforce Now is a robust system with strong capabilities, but the user experience and support do not always match the expectations. It works well for core HR functions, but improvements in usability and customer support would significantly enhance the experience. Pros ADP has strong brand recognition and a well-established presence in the market, which builds trust. The platform also offers a wide range of HR and payroll features in one system. Cons Customer service can be inconsistent and slow to respond. The platform is not very intuitive, and navigation can feel outdated, requiring additional training for basic tasks. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) We transitioned from a PEO to ADP Workforce Now (HRS) to gain more control, flexibility, and visibility over our HR operations. While the PEO model offered bundled services, it often limited customization and created barriers when managing internal processes, especially as our company scaled. Review Source JV Julia V. Payroll and Benefits Manager Food & Beverages Used the software for: 2+ years ### "Just Okay, Amp Up Customer Service Expectations" January 20, 2026 3.0 Pros It's got a lot of features that has the specific capabilities that my complicated workforce need for their processing needs. Cons Customer service needs a lot of work - it's not quick to resolve issues so often just waiting for tickets to resolve gets in the way. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Customer service needs that we're struggling with. Review Source VR Verified Reviewer Associate Director, Evaluation Non-Profit Organization Management Used the software for: 2+ years ### "Painless Payroll System" February 13, 2026 4.0 I have used ADP as both an employee and supervisor of several employees. Most of my interactions with the platform have been around tracking, submitting, and approving timesheets; updating tax info; and tracking benefits and PTO. Compared to other systems, it has been relatively painless. Pros My organization uses ADP as its payroll and benefits system, and I have used it as both an employee and supervisor. Its time-tracking features are fairly easy to use, especially for organizations where all time has to be billed to a particular code or account. It also allows easy tracking of benefits and time off. It also makes it easy to update tax info, personal data, and benefits contributions, saving me time from jumping through various HR hoops. I think that its mobile app is fairly easy to use, as well. While I am not an HR professional, using ADP has been much more painless for me, compared to other platforms. Cons For organizations like mine, where all time has to be billed to a particular code, I would appreciate if I could view the cumulative time billed to each code over a particular period. While certain members of our organization can see this info as administrators, my team has to keep track of this information separately. Review Source VW Victoria W. COTA Medical Practice Used the software for: 6-12 months ### "A great online system to manage HR responsibilities!" November 30, 2025 5.0 Even though switching to ADP was different then the typical pen and paper system I was used to, I really am glad that we switched. I think it has been a very beneficial move for our company and as an employee user I love all of the online features that I have when using this system. Pros My place of employment has recently switched to using ADP and it has been very easy to use and transition to. I use ADP daily to track my time at work and submit for payroll. ADP has a lot of features to improve communication throughout the office; however my place of work does not use all of the site abilities to report time off requests or other forms and reports. I have not had the need to use the customer support line as my HR director has been able to answer all my questions and concerns. I also do not pay for the ADP application as an employee so I am unsure what the cost of this program is. Cons I have not had any issues with ADP workforce. There was initially a slight learning curve when switching from a paper system to a ADP for our time documentation. Review Source AM Anita M. Finance Director Health, Wellness and Fitness Used the software for: 2+ years ### "great payroll processing, lack of quality customer service" November 17, 2025 4.0 As far as processing payroll and getting people paid ADP is great. Trying to work with them programming advanced reports or General Ledger programing it gets pretty frustrating. Pros Payroll processing efficiency and accuracy is their strongest asset. When there is something that is out of the ordinary it is difficult to find the right person to assist you. Cons When working with ADP we never get to work with the same individual, resulting in a long discussion of us trying to explain our problem over and over again. You cannot call the same person, and no one takes any responsibility for accountability for advice given or action taken. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) moved our accounting system to Sage Intacct Review Source Greg R. Customer Success Manager Education Management Used the software for: 2+ years ### "I do not recommend ADP" October 28, 2025 2.0 I don't like ADP. I've used it at 3 different companies over the last 10 years and my last experience with it was very poor. Pros ADP does have a lot of functionality to accomplish all of your primary HR management and payroll functions. Cons ADP is hard to use. The app is almost always down and they seem to have multiple versions of their app, so you never know what website or app you're supposed to be using. If you're not careful you'll login in to the wrong one and won't be able to find what you're looking for. Logging in and accessing the information is always hard. Review Source KD Kerri D. Implementation Consultant Human Resources Used the software for: 2+ years ### "Honest Opinion on ADP WFN" November 3, 2025 4.0 I worked with WFN for almost ten years. It is a great product for the right organization. ADP is a leader in the space for a reason, but its very easy to get lost in the mechanics of it all. Pros ADP Workforce Now is a great product for the right organization. The technology is consistently being expanded, they have a highly knowledgeable team and can be very easy to use. Payroll overall is very easy, time tracking typically can be setup efficient. I find ADP employees as a whole to be caring and well educated in their field. Cons What I liked least is that the technology can be overwhelming and if you are not a tech minded person it can be very clunky at points. Reporting used to be an absolute bear and while efforts were commendable it could take forever to get what you need setup custom. It can be very expensive and communication could be slow. Review Source VP Valerie P. HR Generalist Medical Practice Used the software for: 2+ years ### "Not difficult" February 17, 2026 5.0 I used it for 3 years running payroll, timecards, etc. Our account manager was easy to get ahold of and walked me thru many things. Pros Great customer service, can easily contact account manager, onboarding was easy, PTO time was easy, payroll was easy. Cons Some of the reports I wanted to run gave me problems. I think that was the only difficulty I ran into. Review Source JJ JANISH J. Programmer Machinery Used the software for: 2+ years ### "ALL IN ONE HR" March 14, 2026 5.0 It's a solid enterprise-grade solution that does what it promises, but it requires investment in training and patience with support. It's good once implemented. Pros ADP Workforce Now combines payroll, HR, benefits, time tracking, timesheets, reporting, and communication in one system. Good value but and support. Steep learning curve affects ease of use. Reliable for mid-to-large businesses. Cons Frequent updating, usability challenges. Best suited for organizations that can invest time in training and have dedicated HR staff to manage the system. Review Source Trinidad F. Remote Assistance Operator Outsourcing/Offshoring Used the software for: 1-2 years ### "ADP = A Damn fine Product :)" December 15, 2025 5.0 My overall experience with ADP Workforce has been extremely positive so far. Aside from the limitations through the website on my desktop, there's really nothing negative I can say, only positive. I find ADP Workforce to be superior to other work force apps and websites. Pros ADP Workforce is a fantastic product all around. Very user friendly and easy to navigate. The features and support offered are superb and second to none in the industry. Cons For some reason I cannot access the same features through the website on my desktop computer. I need to use the ADP Workforce app to fully access everything. Review Source VR Verified Reviewer Physician Hospital & Health Care Used the software for: 2+ years ### "ADP is user friendly " July 26, 2025 5.0 I love it. The security for login is great and I like that it has so many features to help you and support what you need or are concerned about. Pros It has everything you need from your tax info to your pay stub. You can adjust your W4 monthly or whenever you are paid. It has built in features to support your concerns and address needs. You can also compare monthly pay and deductions. Cons Adjusting my W4 a year ago, was more of a hassle, but now the process has been updated and has worked easily and well. Review Source VR Verified Reviewer HR Assisttant Hospitality Used the software for: 2+ years ### "ADP is a Leader in every industry" July 30, 2025 5.0 Overall, ADP Workforce Now allowed me to be more efficient at the work I completed for payroll, tracking time and PTO, overall report of PTO balances, YTD hours taken, etc. Pros As a payroll administrator, I found this system easy to use and accurate with tine calculations. I found that tracking payroll hours was made easier Cons Sometimes difficult to get customer service to assist with out of the ordinary situations. Language barriers also cause some anxiety when calling. Review Source AS Amy S. Intake Coordinator Medical Practice Used the software for: 6-12 months ### "Great for HR and employees!" March 23, 2026 4.0 My overall experience with ADP is good. I like the app for the payroll management. The customization is limited but still can be managed. It is a good app for long term use for HR. Pros ADP Workforce Now offers a good range of HR and payroll features in one platform. When everything works as it is supposed to, it’s great to have payroll, benefits, and employee data integrated in one system.“ Cons It is hard to get customer support when you need it right away. This is frustrating for HR and the employees. Review Source DS Daniel S. Quality Inspector Medical Devices Used the software for: 1-2 years ### "ADP Workforce Now for The Win" February 10, 2026 5.0 The software provided an accurate, complete set of tools to access and monitor all of my work related data in an efficient way that saved time, maximizing productivity. Pros The interface was clean, comprehensive and easy to navigate. It provided an all-in-one solution for Payroll, HR, Training, Benefits and Timekeep. Cons I don't have any complaints about ADP Workforce Now. Thus far, all my work-related records keeping needs have been met satisfactorily. 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