--- title: "ADP Workforce Now Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Workforce Now the right Time Tracking solution for you? Explore 7283 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155895/WorkforceNow/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- ADP Workforce Now 4.4 (7283) [View alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of ADP Workforce Now Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews ER Ernesto R Quality AssuranceFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes.“ June 22, 2026 GS Gift S Human Resources ClerkConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “However, the system administrator experience can be deeply frustrating; the legacy interface is notoriously rigid, generating custom reports is an overly complex chore, and finding consistent, prompt customer support often feels like navigating an endless maze of tickets.“ May 29, 2026 HM Hailey M Hr GeneralistWholesale, 501 - 1,000 employeesUsed the software for: More than 2 years. “I found it to be a reliable and comprehensive platform for managing payroll, HR tasks, benefits, and employee information all in one place. While there was a bit of a learning curve at first, the system became much easier to navigate over time, and the automation features helped streamline many day-to-day processes.“ May 15, 2026 MW Melinda W OwnerArts and Crafts, Self-employedUsed the software for: I used a free trial. “Tasks like reporting or navigating between features can take extra time to learn, and customer support can sometimes be slow or inconsistent, which adds to the frustration.“ April 30, 2026 BW Bradford W GuardingSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “I like having payroll, benefits, tax forms, and time off requests all in one place, and being able to access everything from my phone or computer.“ July 21, 2026 GS Gift S Human Resources ClerkConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “both the desktop and mobile interfaces can feel sluggish, dated, and unintuitive compared to modern standalone software.“ May 29, 2026 BW Bradford W GuardingSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “I found the self-service features convenient and appreciated being able to use the system from both my computer and mobile device. While the interface can occasionally be a little confusing and some tasks take more steps than necessary, it has generally been reliable and has made managing payroll and HR-related information much more convenient.“ July 21, 2026 NM N'dea M Human Resources TechnicianEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “There have been time where the system has gone down and employees were not able to put there hours in only in a timely manner which caused delays in payroll or for manual entry after a payroll cycle has closed.“ October 31, 2025 ## Showing most helpful reviews Showing 1-25 of 7283 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katie T. Team Gymnastics Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Easy for All Ages; Some Connectivity Issues" June 29, 2026 4.0 Overall, we have liked the front end that most employees use, and the backend to do payroll. Whenever I need to check paystubs and whatnot, my login works seamlessly. Pros ADP Workforce Now has been an easy-to-use product for our gymnastics facility. We have lots of hourly employees, many of them teenagers. We also have some employees in their 50s+. Everyone, regardless of age, is able to clock in and out using this product. Cons Sometimes, the app struggles to stay connected to the wifi. We use an ipad for all employees to clock in and out. Sometimes, it let's you log in to your account, but then just spins and spins and you're never able to actually clock in. I don't know whether the fault is our wifi connectivity or the app itself. We do keep a paper clock in sheet nearby to record hours when the app isn't working properly. Switched from [Less Paper](https://www.capterra.com/p/158852/Less-Paper/) Literally our boss bought everyone a tiny calendar and we wrote out hours down in our own calendars. She would then have to go in and manually add hours up to pay people. Payroll took forever! With ADP it goes much faster and is much more reliable! Review Source ME Marie E. Director of Human Resources Hospital & Health Care Used the software for: 2+ years ### "ADP Workforce Now " September 21, 2026 5.0 The product is very customizable and grew with the company as we grew. The add-ons were also very robust, and the implementation team made it easy and took away the tedious process that sometimes comes with adding on additional functions to your HRIS system. Pros There seemed to be no limit to the functionality of this product. They have add-ons as well, some free and some cost, but all were worth the effort and time. Love the self-service options for our associates and the customization of the home screen was very simplistic. All parts, payroll, benefits, performance management, ADA, etc. were easy to view and utilize. Cons Nothing! If you are computer savvy, this product will work well for you. Reports, functions and security of data are all easy to use and navigate. Review Source SM Samm M. Teacher Child Day Care Services Used the software for: 6-12 months ### "Makes payroll a breeze! " September 26, 2026 3.0 I think that on the backend it was very time effective and made documentation easy. I would love for the mobile app to be more user friendly. Pros It was a great way to have all of our documents in one spot. It also made payroll really easy as we could just export from the app. Cons I feel like the app could be more modernized for staff members. It was harder to navigate on the staff side if they had not used ADP before Review Source EL Eduardo L. Safety Coordinator II Construction Used the software for: 2+ years ### "Work With ADP Workforce Now!" August 20, 2026 5.0 Overall, I’ve had a really positive experience with ADA Workforce Now. It’s easy to use, keeps everything organized, and makes managing workforce tasks a lot more convenient. I like that the features are straightforward and help save time throughout the day. There’s a little learning curve at first, but once you get familiar with it, everything feels pretty smooth. Overall, it’s a reliable and practical platform that makes day-to-day workforce management much easier. I’d definitely recommend giving it a try! Pros ADA Workforce Now has been a fantastic experience! The platform is easy to use, reliable, and makes managing workforce needs so much simpler. I really appreciate how intuitive everything feels and how much time it saves. The features are practical, well-organized, and genuinely helpful for day-to-day work. Overall, it’s a great solution that makes workforce management feel less complicated and more efficient. I’d definitely recommend ADA Workforce Now to anyone looking for a dependable, user-friendly workforce management platform! Cons One small downside with ADA Workforce Now is that it can take a little time to get familiar with all the features. There’s a lot available, which is great, but it can feel a bit overwhelming at first. Once you get the hang of it, though, it becomes much easier to navigate. Review Source SG Stephen G. General Manager Consumer Services Used the software for: 2+ years ### "HR Partner" August 28, 2026 4.0 Generally it is very good. Ties in with our P&L, easy to update with holidays, vacation and sick time. Pros easy to work with, intutive and allows our employees to easily input their hours and time off needs. Cons I want more control over who can approve time and needs to have approvals for their times, Ie.. managers Review Source TJ Tamia J. Administration Health, Wellness and Fitness Used the software for: 1-2 years ### "ADP Workforce review" September 16, 2026 5.0 ADP Workforce Now is a powerful, all-in-one HR and payroll platform that delivers rock-solid compliance and deep functionality, though it often comes with a clunky interface and mixed customer support. My over all experience with ADP workforce is really great just don't have updated pto hours. Pros The best thing about ADP Workforce Now is how it brings payroll, HR, benefits, and time tracking together in one single, centralized platform, it has everything right in place for you. Cons The biggest complaints about ADP Workforce Now center on clunky reporting, inflexible customization, and frustrating customer support, and it doesn't have pto hours updated Review Source HK Halene K. Office Manager Consumer Services Used the software for: 1-2 years ### "Workforce Expertise" September 21, 2026 5.0 I think all Businesses that are looking for quality expertise with payroll, taxes and any work comp insurance needs, would be grateful to use ADP for all their needs. Pros I really find ADP such an asset to our company. Our payroll is done within minutes. If there is ever any issues the customer support is on par. The end o the years reporting is so easy and quick. Everything with ADP is such a time savings. Cons I have not experienced any cons using ADP Workforce. all the help I need has always been handled with ADP Workforce. Review Source JE Jamie E. Compliance Lead Accounting Used the software for: 2+ years ### "ADP 50ish employees " September 9, 2026 5.0 ADP is a great tool to use if you have around 40ish team members. THis makes communication with the team easy, and helps track their time as well. Pros Adp is a overall easy product to use. This not only saves you time on your payroll, but it is easy to get ahold of customer support. Cons ADP onboarding process is not great, and has a strange onboarding process. Plus some steps to terminate employees is annoying Review Source JP Jessica P. HR Manager Capital Markets Used the software for: 1-2 years ### "Payroll Made Easy After Two Years" September 19, 2026 5.0 Every morning I log into the self-service portal to approve my team's time-off requests. The automated approval chain sends me a quick notification, and I can add a note before hitting approve. It saves me hours each week and keeps the schedule tight. Pros The payroll module syncs with HMRC tax codes automatically, so our team of five never has to manually adjust rates; the time‑tracking widget lets staff log hours in seconds, and the dashboard updates instantly, which keeps the finance cycle tight. Cons The documentation for the payroll API feels a bit sparse so we had to hunt forums for integration tips; also the support response can take a day or two, which slowed a critical payroll run. Review Source DC Daniel C. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Solid payroll tool with a learning curve" September 27, 2026 5.0 I love how the time‑tracking module automatically syncs with my calendar, so I never miss a clock‑in. It pulls my lunch breaks straight from Outlook, updates my payroll in real time, and gives me a quick view of overtime at the click of a button. It saves me hours each week. Pros The automated payroll calculations, especially the UK tax brackets, saved us hours each month. The self‑service portal lets staff update details instantly, and the reporting dashboard gives clear insights into payroll spend. Cons The onboarding guide was a bit confusing, and support sometimes takes a couple of days to reply. The UI feels a little cluttered when you try to navigate between payroll and benefits sections. Review Source SK Sandra K. Senior Vice President of Finance Non-Profit Organization Management Used the software for: 2+ years ### "ADP Workforce Now a good solution for your Payroll needs." May 12, 2026 4.0 The value for money is fair for the size of our company - it's based on the number of employees. It's easy to use and we are able to find work arounds for our specific needs. The set up menu allows us to limit access to specific menus depending on the department or manager level. Pros Time Tracking and Reporting - we are able to create custom reports to match our contract reporting. We can download timecard reports with notes and approvals. Cons Customer support. The do not appear to have knowledge for unique company needs. As an example some of our employees disappeared from our reports and our payroll register for no reason. We found out they were archived, customer support told us we were too large of a company and we were filling up our storage. We have 1200 employees, I do not think for a company that is too large for ADP to handle, they've been around for many years and I have to believe there are other companies with a lot more employees. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP Workforce Now We had Paycom before Paylocity and at the time Paycom was more difficult to use and customize reporting that we needed for the contracts. Paycom was a much higher price than ADP. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Additional reporting options available and the automation of our payroll entry to our Sage accounting software. Review Source KR Kari R. HR and Administration Manager Warehousing Used the software for: 6-12 months ### "Seamless & Easy transition" December 28, 2025 5.0 We use the biometric timeclock provided by them and it has saved us a lot of time and made payroll a much quicker process. It also helps to hold our employees accountable to show up to work on time. The implementation team made the process seamless and easy for everyone involved. Pros The ADP platform is very intuitive and user friendly. Their customer service team is top notch and has solved all my questions with one call or email. We use the biometric timeclock provided by them and it has saved us a lot of time and made payroll a much quicker process. It also helps to hold our employees accountable to show up to work on time. The implementation team made the process seamless and easy for everyone involved. Cons I have not had a single issue with ADP Workforce Now. We will continue to use ADP for many years to come. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We were looking for a company to have everything in one easy to use place for us. ADP PEO offered discounted and affordable benefit options for our employees. Review Source Jason K. HR Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Terrible experience with Workforce Now" January 15, 2026 1.0 Awful. Never again. I switched to Paylocity after 1 year. I would never recommend ADP to anyone searching for a payroll provider. Pros Absolutely nothing. The service was terrible and the integration was poor. I did like the website but after that it wasn’t very helpful. Cons Everything. I could not link my 401k. I could not Get accurate reports. And payroll processing was terrible. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP Workforce Now Cost. Ease of use. Reporting. Promises made by sales. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Ease of use and cost savings. These never materialized Review Source Mallory T. Executive sous chef Food & Beverages Used the software for: 2+ years ### "ADP because there’s not many other options. " March 6, 2026 3.0 Overall it is still a good product as long as you don’t forget your log in credentials and you learn to navigate it for some employees because it’s not user friendly for those who aren’t tech savvy. Pros Adp works with software such as quikbooks so that employees can upload their W2’s directly. It is a great time saver and helps prevent errors. Cons Adp is not easy to get into if a password if forgotten. It usually relies on a second party to help with a password reset. My worst nightmare from years of experience with ADP is getting locked out. Another issue is if you used it with another company it will sometimes tie that company in. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing ADP Workforce Now It’s what my company uses so I didn’t have another option Review Source AB Allyson B. PM Health, Wellness and Fitness Used the software for: 1-2 years ### "ADP is the way to go" June 20, 2026 5.0 For an HR or payroll administrator, it feels like driving a massive, armored tank: you know it is secure, it is highly compliant, and it will absolutely get you across the finish line on payroll day. However, it handles like a heavy vehicle—the steering is stiff, the dashboard is cluttered, and making a sharp turn (like running a non-standard report or fixing an implementation mistake) requires a lot of muscle. Pros ADP Workforce Now is a highly reliable, all-in-one HR platform that does a fantastic job of streamlining everything from payroll and tax filing to benefits administration and time tracking. Because it houses employee data in one centralized hub, it eliminates the headache of jumping between different systems and drastically reduces manual data entry. The platform is also widely praised for its robust, automated compliance features, which take the stress out of navigating complex labor laws, while its intuitive self-service portal empowers employees to easily manage their own tax forms, pay stubs, and time cards. Cons Honestly, ADP Workforce Now is great for having everything in one place, but it definitely has its frustrating sides. The system itself can feel really clunky and rigid—simple tasks take way too many clicks, and trying to pull a custom report is a total nightmare if you don't know exactly what you're doing. Plus, once you're done setting it up, the customer support is a maze; you usually end up dealing with a general call center instead of a dedicated person who actually knows your account. On top of that, their billing is incredibly confusing with random extra fees that constantly catch you off guard.. Review Source RR Rebecca R. Production Office Manager Construction Used the software for: 2+ years ### "ADP Workforce NOW " April 27, 2026 5.0 Overall, my experience with ADP Workforce Now has been very positive. It’s a comprehensive platform that brings payroll, HR, benefits, and reporting together in one system, which makes managing employees much more efficient. Once you become familiar with the features, it’s a reliable and powerful tool that helps keep processes organized and compliant. While there is a learning curve in some areas, the time savings and accuracy it provides make it a valuable system for day-to-day operations. Pros What I like most about ADP Workforce Now is how streamlined and user-friendly the platform is for managing payroll and HR in one place. It makes processing payroll efficient and accurate, and the reporting tools are extremely helpful for tracking employee data, benefits, and time off. I also appreciate how organized the dashboard is—it’s easy to find what you need without feeling overwhelmed. Overall, it saves time, reduces errors, and helps keep everything compliant and running smoothly. Cons What I like least about ADP Workforce Now is that some features can feel a bit complex or not as intuitive as they could be, especially when navigating more detailed reports or advanced settings. There can be a learning curve for new users, and certain processes require multiple steps to complete simple tasks. Additionally, occasional system updates can slightly change layouts, which takes time to adjust to. While it’s a powerful platform overall, simplifying some workflows would make the experience even better. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) PayChex's customer service was horrible. Review Source VR Verified Reviewer Associate Director, Evaluation Non-Profit Organization Management Used the software for: 2+ years ### "Painless Payroll System" February 13, 2026 4.0 I have used ADP as both an employee and supervisor of several employees. Most of my interactions with the platform have been around tracking, submitting, and approving timesheets; updating tax info; and tracking benefits and PTO. Compared to other systems, it has been relatively painless. Pros My organization uses ADP as its payroll and benefits system, and I have used it as both an employee and supervisor. Its time-tracking features are fairly easy to use, especially for organizations where all time has to be billed to a particular code or account. It also allows easy tracking of benefits and time off. It also makes it easy to update tax info, personal data, and benefits contributions, saving me time from jumping through various HR hoops. I think that its mobile app is fairly easy to use, as well. While I am not an HR professional, using ADP has been much more painless for me, compared to other platforms. Cons For organizations like mine, where all time has to be billed to a particular code, I would appreciate if I could view the cumulative time billed to each code over a particular period. While certain members of our organization can see this info as administrators, my team has to keep track of this information separately. Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 2+ years ### "Reliable but kind of clunky feeling" March 13, 2026 4.0 Dependable platform for payroll and HR tasks. Once you learn where things are, it works pretty smoothly. It’s not the most modern interface, but it handles the important functions well. Pros Easy access to pay stubs and tax forms. Good reporting tools for HR and payroll. Helpful compliance features. Works well for managing benefits and employee records. Cons Interface is outdated. Some features take too many clicks to find. Reports can be confusing at first. Setup for new features isn’t always intuitive. Review Source JT Jarvis T. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "ADP the most reliable choice" April 22, 2026 5.0 During my time with LA Fitness, I utilized ADP as my primary payroll provider. I found the platform very user-friendly for essential tasks, such as accessing pay stubs, retrieving W-2 forms, and managing tax withholding updates. The login process was consistent and provided seamless access to my financial documents. Pros Recruitment: Integrated Applicant Tracking Systems (ATS). Benefits: They act as a massive broker for health, dental, and 401(k) plans. Onboarding: Digital paperwork and background checks are built right into the workflow. Cons Clunky Design: While they are slowly updating, many parts of the ADP ecosystem (especially Workforce Now) feel like they were designed in the early 2000s. It can be buried in menus and require too many clicks to perform simple tasks. Learning Curve: Because the system is so powerful, it is not intuitive. New admins often require several hours of training just to learn how to run a basic payroll cycle without errors. Review Source Jessica H. Owner Arts and Crafts Used the software for: 2+ years ### "ADP Is Worth The Investment" August 11, 2026 5.0 I would turn to ADP for all my human resources needs in the future as long as it was in the budget. It is worth the money Pros I have always preferred this software for anything employment related. Employees have access to time cards and various human resource reporting. Cons It is definitely only in the budget for larger corporations. Customer support is always hard to get on the phone which is rarely needed. Review Source GS Gift S. Human Resources Clerk Construction Used the software for: Less than 6 months ### "ADP REVIEW" May 29, 2026 4.0 On the positive side, it is an absolute powerhouse for multi-state payroll, tax filing, and strict compliance management, serving as a rock-solid single source of truth that keeps HR departments legally secure. The employee mobile app is also highly functional, making routine tasks like viewing paystubs and requesting time off incredibly seamless for the average worker. However, the system administrator experience can be deeply frustrating; the legacy interface is notoriously rigid, generating custom reports is an overly complex chore, and finding consistent, prompt customer support often feels like navigating an endless maze of tickets. It is a premium, dependable system built to handle the heavy lifting for mid-sized organizations, provided you are willing to tolerate its administrative clunkiness. Pros Using ADP for time tracking has a few major advantages, especially when it comes to efficiency and compliance. Its biggest strength is its seamless integration with ADP’s core payroll platform. Because hours flow directly into payroll, you eliminate the tedious task of manually exporting data and drastically reduce human data-entry errors. Additionally, the system automatically applies local, state, and federal labor laws to handle complex calculations like overtime and required break periods, taking a lot of compliance pressure off your HR team. It also offers great flexibility for employees, who can clock in through mobile apps with geofencing, web browsers, or physical biometric kiosks. Cons both the desktop and mobile interfaces can feel sluggish, dated, and unintuitive compared to modern standalone software. Setting up custom approval workflows or unique scheduling rules can also be surprisingly rigid, often requiring a call to ADP support rather than a quick fix in your settings. because it is an enterprise-grade solution, the pricing is usually higher than dedicated time-tracking tools, making it a heavy investment if you aren't fully utilizing the rest of the ADP ecosystem. Review Source VR Verified Reviewer HR Coordinator Hospitality Used the software for: 2+ years ### "HR Coordinator " April 19, 2026 5.0 great in time tracking, communication and has great customer support. Pros its user-friendly and easy to navigate... also one main thing is that we can connect other platforms to it. Cons Uploading multiple documents was an issue due to file size limits, that was the only concern i would take into account but its not a major issue Review Source ER Ernesto R. Quality Assurance Financial Services Used the software for: 1-2 years ### "Great Customer Support Tool " June 22, 2026 5.0 My overall experience with ADP Workforce Now was positive. It is a reliable platform that helps simplify payroll, HR tasks, and employee management. While there is a learning curve due to the many features available, the system is effective, organized, and valuable for managing day-to-day HR processes. Pros liked how ADP Workforce Now brings payroll, HR, benefits, and employee information into one easy-to-use platform. It helped streamline processes, improve accuracy, and made it easier to access important information quickly. The reporting tools and automation features were also helpful for saving time and staying organized. Cons The platform can feel a bit overwhelming at first because of the number of features and options available. Some processes could be more intuitive, and navigating certain areas sometimes requires extra steps. However, once familiar with the system, it becomes much easier to use. Review Source BS Brett S. Technical Writer Food Production Used the software for: 2+ years ### "Good Value Good Cross Functionality With Benefits Administration" December 12, 2025 5.0 Great value and functionality. ADP has a very reliable and secure website as well. There are a few things I would improve, but it's the best option for us on the market. Pros ADP is user friendly and has a lot of cross-functionality with our benefits administration. We have no plans to switch at the moment and are happy with service and our rep. Our employees can access all of their statements as PDF's and also do open enrollment. Cons Employees have to do a few extra steps to request time off. The pop-out menu is a little clumsy for requesting PTO. Review Source BP BRITTANI P. Phlebotomist, CMA Hospital & Health Care Used the software for: 2+ years ### "Great for your company " May 12, 2026 5.0 I have been using ADP with a handful of companies now and while some of the companies use it differently and add-ons the ease of knowing what you are getting and how to navigate the website is so comforting. Pros I am very pleased with the ease of using the website. Super easy to navigate and the customer support is very helpful. Communication between employer and employee is a breeze. Once given username it's a breeze to set up. Cons The initial sign in can be confusing but after that it's a breeze. Resetting passwords and changing passwords is easy. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.