--- title: "ADP Workforce Now Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ADP Workforce Now Software - reviews, pricing plans, popular comparisons to other Time Tracking products and more." source_url: "https://www.capterra.com/p/155895/WorkforceNow/" page_type: "product" language: "en" --- # ADP Workforce Now Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ADP Workforce Now ## What is ADP Workforce Now? ADP Workforce Now is a cloud-based and AI-enables workforce management software that assists with human resources management, payroll, benefits, talent management, compliance, time & labor management, analytics & benchmarking. The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs. ## What is ADP Workforce Now used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 7,269 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 3% Pros & cons Comprehensive employee time management Detailed paycheck transparency Recurring technical glitches Slow and laggy user experience Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Compensation Management / 2026 - Direct Deposit Payroll / 2026 - Human Resources / 2026 - Onboarding / 2026 - PEO / 2026 - Performance Management System / 2026 - Talent Management / 2026 - Workforce Management / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ADP Workforce Now?[Manage this product listing](https://www.g2.com/products/adp-workforce-now/claim_requests/new?auto=true) Rating Breakdown 4.4 +− Features4.3 Value for Money4.2 Ease of Use4.3 Customer Service4.2 Rating Breakdown 4.4 Features4.3 Value for Money4.2 Ease of Use4.3 Customer Service4.2 ## ADP Workforce Now Reviewers Verdict Updated September 2026 AI summary - ADP Workforce Now best suits organizations needing unified payroll, HR, and time tracking in a single system. - Its main advantage is bringing pay, benefits, tax documents, and employee records together for easier access and management. - It delivers day-to-day value by letting staff and administrators handle pay stubs, tax forms, and time tracking with less manual work. - Some key downsides are frequent password resets, occasional slow performance, technical glitches, and inconsistent phone support. - It fits companies with complex workforce needs but may feel cumbersome or excessive for simpler or smaller operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ADP Workforce Now 4.4 (7,269) VS. [4.9 (4,311)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (7,230) Ease Of Use 4.8 (4,311) Value For Money 4.2 (4,929) Value For Money 4.7 (3,959) Customer Service 4.2 (5,237) Customer Service 4.7 (4,060) ## ADP Workforce Now alternatives Highest Rated [4.9 (4,877)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,932)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (1,398)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (3,074)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/155895/WorkforceNow/alternatives/) ## FAQs about ADP Workforce Now Overview ### What problems does ADP Workforce Now solve? ADP Workforce Now solves disconnected payroll, time tracking, PTO, benefits, and employee records by centralizing them in one self-service system. It reduces manual timecard entry, paper pay stub requests, payroll errors, tax-season document chasing, and compliance headaches. HR teams, payroll administrators, managers, and employees benefit most. Answer based on 4138 reviews Overview ### Which roles and teams benefit most from ADP Workforce Now? ADP Workforce Now is most used by HR teams, payroll administrators, finance leaders, and business operations managers who need a unified system for employee records, payroll processing, benefits administration, recruiting, and compliance. Executives and owners use it for workforce visibility, reporting, and approvals, while office administrators streamline onboarding and day-to-day staff management. Answer based on 7164 reviews Overview ### What company size and industries is ADP Workforce Now built for? ADP Workforce Now is built mainly for small businesses, which make up 56% of reviewers, and it appears most often in hospital and health care at 6%. It serves organizations across nearly every industry managing HR, payroll, benefits, talent, time and labor, with additional use among midsize businesses at 25% and enterprises at 20%. Answer based on 7260 reviews Features and Usability ### What are the key features of ADP Workforce Now? ADP Workforce Now includes Core features for payroll management, tax filing, time tracking, employee self service, and reporting/analytics. Reviewers also highlight Differentiator-style breadth across benefits enrollment, PTO requests, direct deposit, document access, and mobile app access, with employee information and pay statements managed in one portal. Answer based on 1899 reviews Integrations ### Which third-party tools and platforms does ADP Workforce Now integrate with? ADP Workforce Now integrates with Microsoft Outlook, Okta, Oracle PeopleSoft, MakeShift, Wisely, Deputy, NetSuite, and ClearCompany. It also supports over 20 integrations across scheduling, payroll, accounting, and learning systems, including Absorb, SAP Concur, PlanSource, and QuickBooks Online Advanced. Answer based on 329 reviews Getting Started and Support ### How easy is it to onboard and train a team on ADP Workforce Now? ADP Workforce Now offers in-person training, live online sessions, webinars, documentation, and videos, plus in-app learning aids. Employees and basic end users often onboard quickly with minimal instruction, especially for time tracking and self-service. HR admins and payroll teams usually need more time and formal training, particularly for reporting, setup, and advanced modules. Answer based on 445 reviews Getting Started and Support ### What customer support options does ADP Workforce Now offer, and how do users rate the experience? ADP Workforce Now offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, friendly, and responsive, especially with dedicated representatives or payroll issues, but many also report long wait times, inconsistent answers across teams, and slower resolution for complex cases. Answer based on 1151 reviews Security ### How does ADP Workforce Now handle data security and access control? ADP Workforce Now uses two-factor authentication, password-protected access, MFA integrations, and configurable permission levels to protect payroll, tax, and HR data in a secure portal. Users can often reset passwords themselves, but reviewers say frequent password changes, lockouts, cumbersome recovery, and occasionally confusing security rights can hinder access. Answer based on 552 reviews Ease of use ### Is ADP Workforce Now easy to use? ADP Workforce Now works well for everyday payroll, time tracking, and employee self-service, with a generally easy learning path. Many managers, hourly staff, and HR teams find navigation clear after setup, though new admins may face a learning curve, extra clicks, and occasional mobile app or menu frustrations. Answer based on 1899 reviews ## Who uses ADP Workforce Now? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive employee time management 92% positive reviews out of 327 Most reviewers describe time tracking as convenient for monitoring hours, PTO, and benefits in one place. Keith B. Clinical Research Coordinator, 501 - 1,000 employees. "It has an app that makes it more convenient to track my time" Recurring technical glitches 70% negative reviews out of 784 Most reviewers indicate bugs and issues cause workflow disruptions, error messages, and difficulties correcting mistakes. Samantha Q. HR Manager, 1,001 - 5,000 employees. "Errors often took months and even years to correct, which has created frustration, extra work, and a lot of liability in late fees in penalties." Detailed paycheck transparency 91% positive reviews out of 288 Most reviewers find paycheck information clear, with breakdowns of earnings, deductions, and historical access. R. N. Marketing, 5,001 - 10,000 employees. "I like the way it presents your paycheck and the breakdown of what will be deducted." Slow and laggy user experience 80% negative reviews out of 315 Most reviewers describe performance and speed as slow, with laggy navigation, delayed loading, and occasional crashes. Chris J. Territory Sales Manager, 501 - 1,000 employees. "It worked the way I needed it to but the interface of the app was annoyingly slow and choppy." Easy diGital pay stub access 92% positive reviews out of 205 Most reviewers indicate pay stubs are easily accessible, downloadable, and organized for quick financial reference. Toma P. Supervisor, 11 - 50 employees. "What I liked about ADP was that it was simple enough to navigate to and access your pay stubs to check hours and deductions." Frequent password reset frustrations 88% negative reviews out of 276 Most reviewers report password management as difficult, citing frequent resets, complex requirements, and lockouts. Kristi B. Comms, 1,001 - 5,000 employees. "constantly have to reset my password-- it never recognizes my username (it's correct) and password (also correct) and I end up locking out and having to reset everything again." ## Features AI summary Based on 18,203 Time Tracking reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) ADP Workforce Now supports all three features that reviewers rate most highly: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Combined, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and track payroll data with clear reporting, allowing teams to manage payroll operations more efficiently and make informed decisions. Payroll Management 4.6 (1,172) 68.60% of 1172 reviewers that rated this feature as important or highly important You can manage all payroll tasks—tracking hours, pay, and deductions—on one platform. Some reviewers find it easy to access pay stubs, automate calculations, and retrieve past records, though a few mention the interface feels outdated or setup can be complex. Direct Deposit 4.8 (852) 69.25% of 852 reviewers that rated this feature as important or highly important With this capability, you can quickly set up, update, and split direct deposits into multiple accounts, ensuring timely, secure pay. Reviewers appreciate the convenience, reliability, and control, though some mention delays or verification steps can occasionally slow the process. Payroll Reporting 4.6 (799) 62.20% of 799 reviewers that rated this feature as important or highly important It gives you detailed, customizable payroll reports with visual breakdowns, helping you track pay, deductions, and hours. Reviewers appreciate the variety and clarity of reports, but some say finding the right report can be time-consuming or occasionally confusing. Tax Compliance 4.6 (648) 62.04% of 648 reviewers that rated this feature as important or highly important Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors W-2 Preparation 4.7 (714) 64.57% of 714 reviewers that rated this feature as important or highly important ADP Workforce Now offers digital W-2 access, letting you view, download, and print forms early for tax filing. Users think it saves time, is easy to use, and integrates with tax software, though a few mention rare access issues during software updates. Self Service Portal 4.5 (790) 63.92% of 790 reviewers that rated this feature as important or highly important This portal helps you independently access pay, benefits, and personal info, update details, and manage time off. Reviewers appreciate the 24/7 access and reduced HR workload, but some report occasional login difficulties or navigation issues. ADP Workforce Now 106 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - 401(k) Tracking: Track 401(k) participant contributions and employer match - ACA Reporting: Collect data and compile reports to stay in compliance with Affordable Care Act requirements - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Sourcing: Proactive search for potential hires to fill current and future job openings and build talent pipelines - Candidate Tracking: Record interactions, notes, and developments with candidates - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Check Printing: Print paychecks issued to confirm payment of wages or salary - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Compensation Plan Modeling: Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Direct Deposit: With this capability, you can quickly set up, update, and split direct deposits into multiple accounts, ensuring timely, secure pay. Reviewers appreciate the convenience, reliability, and control, though some mention delays or verification steps can occasionally slow the process. - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Forms: Digital forms that are shared and accessed online - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Employee Time Tracking: Track and measure time worked for employees - For Accountants: Software specialized for accountants and accounting firms - For Small Businesses: Designed for small businesses - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Management: Manage and track all job information and associated tasks - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Labor Forecasting: Predict labor requirements based on past and present data/trends - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - Market Data Analysis: Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Organizational Charting: Diagram that shows the structure of an organization and the relationships between parts - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: You can manage all payroll tasks—tracking hours, pay, and deductions—on one platform. Some reviewers find it easy to access pay stubs, automate calculations, and retrieve past records, though a few mention the interface feels outdated or setup can be complex. - Payroll Reporting: It gives you detailed, customizable payroll reports with visual breakdowns, helping you track pay, deductions, and hours. Reviewers appreciate the variety and clarity of reports, but some say finding the right report can be time-consuming or occasionally confusing. - Peer Appraisals: Peer/teammate feedback and review on individual's performance - Performance Appraisal: Evaluation process that provides feedback on an employee's job performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Cycle Tracking: Follow the progression of a task associated with performance reviews - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: This portal helps you independently access pay, benefits, and personal info, update details, and manage time off. Reviewers appreciate the 24/7 access and reduced HR workload, but some report occasional login difficulties or navigation issues. - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Task Management: Create, manage and track all task activities and progression - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Tax Filing: The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Team Management: Organizing a group of people to accomplish a task - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - W-2 Preparation: ADP Workforce Now offers digital W-2 access, letting you view, download, and print forms early for tax filing. Users think it saves time, is easy to use, and integrates with tax software, though a few mention rare access issues during software updates. - Wage Garnishment: Automatically subtract garnishments from wages - Web-based Deployment: SaaS, web-based, online deployment - Weighted Performance Measures: Assess skills, outcomes and results using preset metrics and averages - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (7,226) 4.3 Based on 7,226 reviews ## Pricing Value for money 4.2 (4929) [View pricing plan details](https://www.capterra.com/p/155895/WorkforceNow/pricing/) Select Custom Quote Available It includes: - Payroll & Tax - Enhanced HR Tools - Intelligent Self-service - Voice of the Employee - New Hire Onboarding - Digital Record Keeping Plus Custom Quote Available It includes: - Real-time processing - Benefits Administration Premium Custom Quote Available It includes: - Workforce Management Value for money 4.2 (4,929) 4.2 Based on 4,929 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[ ClockShark](https://www.capterra.com/p/155467/ClockShark/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Absorb](https://www.capterra.com/p/61763/Absorb-LMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5237) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5,237) 4.2 Based on 5,237 reviews ## User reviews Overall rating 4.4 Based on 7,269 reviews Filter by rating 5(4233) 4(2171) 3(663) 2(136) 1(66) Mentioned topic Sorted by most recent KE Karen E. Manufacturing Engineer Telecommunications ### "ADP: Payroll magic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 16, 2026 My experience on ADP has been positive overall has facilitate te communication between HR and employees. Pros It's easy to use and also offers visual graphic resources for your outcomes cross the time, which is really good for time tracking. Cons I think that they should have more tools/apps implemented, now they're working with workday and it's really functional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Manager Human Resources ### "ADPWorkforce\_review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 16, 2026 Pros I particularly valued ADP Workforce Now's comprehensive workforce management capabilities, including payroll processing, employee self-service, reporting, and HR administration. Its integrated approach helped simplify routine tasks and provided greater visibility into workforce data. Cons While ADP Workforce Now offers comprehensive workforce management capabilities, I found that some features were not always intuitive to navigate, and generating customized reports or configuring advanced settings could require additional time and expertise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TJ Tamia J. Administration Health, Wellness and Fitness ### "ADP Workforce review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2026 ADP Workforce Now is a powerful, all-in-one HR and payroll platform that delivers rock-solid compliance and deep functionality, though it often comes with a clunky interface and mixed customer support. My over all experience with ADP workforce is really great just don't have updated pto hours. Pros The best thing about ADP Workforce Now is how it brings payroll, HR, benefits, and time tracking together in one single, centralized platform, it has everything right in place for you. Cons The biggest complaints about ADP Workforce Now center on clunky reporting, inflexible customization, and frustrating customer support, and it doesn't have pto hours updated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VJ Vanessa J. Property Manager V.P. Board of Trustees Real Estate ### "Great Product for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 14, 2026 I am very satisfied with the program and have less headaches with ADP pretty much handling all the tasks to ensure an accurate payroll process. Pros The ease of set up. It was very easy setting up the RUNPAYROLL account and accessing the payroll statements. Cons I was having a hard time getting the tax accounts opened because if I had let ADP open the accounts there would have been a charge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Catherine P. Scale administrator Environmental Services ### "Seamless user friendly time management system. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 12, 2026 I use ADP workforce Now as my time clock app to monitor my hours at work as well as my w-2s and any PTO hours that I have a career or have used. Pros I really like that on ADP workforce Now I'm able to track all my hours in my PTO. I'm also able to do training for work through different modules on the system. Cons I don't like that I I'm not able to clock in and clock out from the app. There is also no way for me to schedule time off within the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VH Victoria H. Senior Human Resources Manager Facilities Services ### "Payroll smooth, timesheet hiccups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 11, 2026 The real win for me has been the time‑tracking integration. I can punch in from my phone, sync it to the payroll module, and the system auto‑calculates overtime before I even hit submit. It’s saved me hours on approvals and kept the team on budget. Pros The payroll automation keeps us on time and the reporting tools give us clear insights into labour costs, which saves us a lot of manual spreadsheet work. Cons The help centre is a bit slow to load and the mobile app feels clunky when you try to approve timesheets on the go – not a huge deal but a bit annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AI Aasil I. Tax Accountant Accounting ### "Reliable and Time-Saving Payroll and Workforce Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 9, 2026 My overall experience with ADP Workforce Now has been very positive. It has helped streamline payroll and employee management while reducing the amount of manual work required. Time tracking, reporting, and communication features are convenient, and having everything in one system makes day-to-day HR and payroll tasks much more efficient. Pros ADP Workforce Now makes payroll, employee time tracking, and workforce management much easier to handle in one place. The reporting features are useful, and employees can easily access their information, pay statements, and other details. It saves a lot of administrative time and keeps employee records organized. Cons some features can take time to learn, especially for new users. The interface can occasionally feel complicated when navigating more advanced reports or settings, and customer support response times can sometimes vary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE Jamie E. Compliance Lead Accounting ### "ADP 50ish employees " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 9, 2026 ADP is a great tool to use if you have around 40ish team members. THis makes communication with the team easy, and helps track their time as well. Pros Adp is a overall easy product to use. This not only saves you time on your payroll, but it is easy to get ahold of customer support. Cons ADP onboarding process is not great, and has a strange onboarding process. Plus some steps to terminate employees is annoying Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sadaf Yusuf M. HOD Education Management ### "Comprehensive HR Hub, but Steep Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 8, 2026 It is an incredibly powerful, enterprise-grade powerhouse for mid-sized businesses, though its frustratingly complex setup demands dedicated, ongoing administrative training. Pros All-in-one payroll, HR, and benefits ecosystem. Highly reliable compliance and automated tax management. Robust, detailed reporting tools for workforce insights. Cons Outdated, slow interface that feels very clunky. Customer support can be incredibly difficult to reach. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Stephen G. General Manager Consumer Services ### "HR Partner" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2026 Generally it is very good. Ties in with our P&L, easy to update with holidays, vacation and sick time. Pros easy to work with, intutive and allows our employees to easily input their hours and time off needs. Cons I want more control over who can approve time and needs to have approvals for their times, Ie.. managers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/155895/WorkforceNow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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