# TrueCoach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueCoach the right Personal Trainer solution for you? Explore 838 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155784/truecoach/reviews --- TrueCoach 4.8 (838) [View alternatives](https://www.capterra.com/p/155784/truecoach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of TrueCoach Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Comprehensive client management tools 93% positive reviews out of 441 Most reviewers appreciate client support features that streamline communication, organization, and remote coaching for diverse client needs. Vasco B Founder, 1 employee. "True coach has one of the most simple and intuitive client apps available but it can be a bit sluggish sometimes." Limited payment functionality 42% negative reviews out of 62 Some reviewers indicate payment processing lacks automation, has regional restrictions, and requires external platforms for full management. Intuitive user experience 96% positive reviews out of 157 Most reviewers find ease of use valuable, highlighting the platform’s straightforward navigation and minimal learning curve. Occasional technical glitches 74% negative reviews out of 50 Most users report bugs and issues like slow loading, freezing, and glitches that disrupt workflow and client programming. Responsive and helpful assistance 97% positive reviews out of 77 Most reviewers describe customer support as fast, approachable, and consistently helpful when resolving questions or issues. ## Showing most helpful reviews Showing 1-25 of 838 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sophia V. Physical Therapist Professional Training & Coaching Used the software for: 1-2 years ### "TrueCoach is the best!" July 24, 2022 5.0 This has been a phenomenal platform to grow my business on. I find the interface extremely manageable from the coaching side and from the client side as I program for myself using this software. Very easy to monitor results, communicate with clients, coordinated with payment plans, everything is really nicely integrated into one platform. Pros I love how easy it is to organize a training plan for competitions, including book marking particular days and planning peaking, Deloads, etc. Cons Has had some occasional glitches throughout the years but the customer service team has always been great about fixing any issues as they come up. Alternatives considered [TrainHeroic](https://www.capterra.com/p/202308/TrainHeroic/) Reason for choosing TrueCoach Much cleaner user interface. Recommended to me by my business mentorship group. Review Source EL Elke L. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent for 1:1 personal training – less suited for full online coaching" August 21, 2025 4.0 TrueCoach is, in my opinion, one of the best platforms for personal trainers who work closely 1:1 with clients and want a simple, powerful solution for programming and tracking. For my current needs, it became less ideal, but for in-person or hybrid coaching, I would still recommend it without hesitation. Pros I used TrueCoach for almost two years and really enjoyed it. The platform is flexible, the training plan builder works very well, and the customer support has always been excellent. For managing workouts and client communication, it’s straightforward and reliable. Cons My coaching focus shifted over time, and I found myself needing more automation around recurring habits, structured check-ins, and additional tools for nutrition coaching. TrueCoach wasn’t designed for that type of workflow, which made it harder to run a 100% online coaching business with a strong emphasis on behavior change. Switched from [My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) didn't like my PT Hub at all, too inflexible, too many bugs Review Source JA John A. Executive Vice President Construction Used the software for: 1-2 years ### "IT support is worthless" May 6, 2026 2.0 Been getting the runaround with IT in trying to resolve my not receiving emails after mid Februaryxx Pros Great program Cons IT support is worthless! Review Source dS duane S. trainer and founder Health, Wellness and Fitness Used the software for: 2+ years ### "AMAZING PROGRAM!!! Clients love it and so do I!" September 25, 2023 5.0 Overall I would definitely tell others in the industry that TrueCoach is a simple, effective and amazing product that will keep you engaged with your clients while keeping them accountable to you. Pros TrueCoach was a godsend for me to keep training clients during the pandemic. I've never used an online platform for any of my training, but this made it easy for me to program for my clients' needs as well as keep them accountable. They have an extensive library of exercise videos, but you can also add your own or grab a link with youtube etc.- simply amazing! On the client side of things, the feedback I got was "simple to use"; "love the video demonstrations"; "love checking in". If my clients are happy, I'm happy! Cons There was nothing I didn't like about this program. It met all my needs, which in turn met my clients' needs too :) Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing TrueCoach The cost was exceptional, and by working through the demo, it seemed like the best choice for me. Review Source CL Casey L. Head Coach/ Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "An Honest Review from a Real Trainer" July 29, 2022 4.0 When I first started with TC I had an awesome onboard and first 6 months. When TC overhauled the user experience I contemplated leaving the software. I didn't think the update was clearly communicated and it caught myself and my coaching clients off guard. Since that major update, TC has communicated better and their support team has been very useful in helping me and my clients navigate some of their increased security features and also manually run sales reports for me during tax season. Those little support pieces go a long way with me. Pros I love the integration with Stripe. That feature alone sold me on the use of TrueCoach. Being able to take client payments and have the client manage their payment method saves me time and makes the onboarding process way less complicated. Cons The client check boxes during the UE can be confusing. If a client completes a workout, I think it should be assumed that all the movements were done. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing TrueCoach Stripe payments. Client facing app. Switched from [TrainHeroic](https://www.capterra.com/p/202308/TrainHeroic/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Stripe payments. All in 1 for my clients. Game changer. Review Source CK Corey K. Gym Owner / Head Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "TrueCoach Software Review" July 28, 2022 5.0 I just wanted to note that I own the company but do have two trainers that work with me. There was no option for independent contractors under the drop down menu in the previous section when asking about company size only "employees" and since they are not employees I chose myself as the answer for how many are in the company but there are two other individuals that train with me as independent contractors. Pros The customization of everything! I have used Trainerize in the past and I thought it was a little bit more on the playful/less serious side of training and that was not suited for me. I want the best software for my clients with the ability deliver a professional-level service. TrueCoach allows me to customize anything and everything that I need for my programming in the easiest way. Cons There is no option to charge for individual personal training sessions. I want to be able to customize all of my pricing for my clients and do invoicing through TrueCoach as a one-stop shop for my invoice and I can not do that right now with the current product/payment options. I talked with customer service and it looked like there was a way to do it if I would set up a recurring weekly plan and then do some other stuff but it all seemed confusing and I didn't want to test with my clients and find out I wasn't doing it correctly I want it to be very simple and something I can use with ease. Single session charges and customizable invoices for each month would be amazing! When plugging in for nutritional questions the top of the title still says "workout" or something training-related. It would be good if that could be customized. I would also like the colors customized to fit my logo. I do not enjoy the purple being delivered to my clients on the user interface. I want it to be black and white like our logo. Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing TrueCoach Customization and details allowed for training sessions and the ability to copy/paste workouts with ease! Review Source Jesse O. Founder and Head Coach Health, Wellness and Fitness Used the software for: 2+ years ### "TrueCoach is the best programming software for coaches and trainers" July 28, 2022 4.0 Pros TrueCoach is a medium for translating value to my clients, monitoring their success and progress, and creating a consistent service. Cons No contracts, no checking people into time slots in the gym, no scheduling system. The feature rollout has plateaued. It feels like TrueCoach is built and other companies will pass it in terms of the value prop. People are primarily on TrueCoach due to first mover advantage but will it stay that way? Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) TrueCoach delivers a better coach and client experience. Review Source Bo B. Owner Medical Practice Used the software for: 2+ years ### "Happy Coach, Happy Clients" August 9, 2022 5.0 overall I am happy with it Pros Relatively straightforward and customizable Cons nothing worth noting at this time which is good Alternatives considered [Exercise.com](https://www.capterra.com/p/152284/exercise-com/) Reason for choosing TrueCoach was working with activeLife Rx at the time and it was their choice Review Source Bex A. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Great remote coaching software " July 24, 2022 5.0 Great. So good for my coaching business! Means I can manage so many more clients than before Pros TC is very convenient and streamlined to use. I can get programs out to remote clients quickly and they’re great quality from a customer perspective Cons Sometimes fiddly when writing up different days, can’t save a draft without filling in all the exercises Switched from [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Preferred TC way of creating programs on the drag and drop Review Source HA Hayley A. Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Will do as a starter! " April 17, 2025 3.0 It wasn’t bad, but didn’t have the features I need for a successful coaching business. Pros Add my own exercises with video and descriptions to be used to customize each client’s workouts Cons The workouts were really difficult to customize on a bigger scheme across clients and didn’t have a lot of flexibility. Review Source HY Hyun Y. Business Owner and Trainer Sports Used the software for: 1-2 years ### "TrueCoach, a "true"value for coaches and trainers" September 9, 2024 4.0 I've used TrueCoach for over a year now. Our program is a basketball academy and we use this for a multitude of check-ins and plans. Without TrueCoach, we would've had to do manual check-ins, video recordings through WhatsApp, etc. Now we can pretty much do everything on TrueCoach instead of using multiple platforms Pros The fact that you can customize plans for each client and also for large groups. It makes the user experience seemless Cons Sometimes setting the assigned dates are bit confusing. Additionally, I wish you can see the compliance rate of different groups instead only of ALL clients. Review Source NM Nikki M. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "TrueCoach is the best!" July 22, 2022 5.0 Overall a great way to connect and work with way more clients than I can do on a 1-1 basis. To have the luxury of online and face to face really is great. It's also allowed my clients to get better results from the increase in training volume and staying accountable week to week in a positive way. Pros This software is so easy to use and all of my clients agree. It has some great features such as a large exercise library, daily notifications for workouts or missed workouts, personal portal to constantly review progress. Integrating this into my business was so easy and since the pandemic happened it's definitely transformed a section of my business for the better. I'm about to go on maternity leave and it means I can leave my clients with plenty of choice for workouts and they still feel accountable while I'm not physically on hand to keep an eye on them 24/7. Cons With going on maternity leave I have been able to set up the function of recorded classes as they're easy to add to the exercise library. However, I think it would be good to make the app more class friendly too in the sense that they don't have to tick off workouts and have more freedom/flexibility to choose what they want to do. I have guided my clients to not feel pressured into ticking workouts off or doing what is set for each day as I wanted to leave them with as much choice and freedom as possible while I'm on leave but I do worry that they will be effected by seeing 'missed workouts'. Review Source RJF Ricky Jr F. Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Platform" July 24, 2022 5.0 For me, this program was easy to learn and I’ve only gotten better. It allows for seamless program sales and workout program delivery. This has added value to my bottom line. Pros It is amazing that I can use 1 day a week to sit down and update all my clients workouts for the week. This is because of the program feature. I have many different programs, all with different approaches. I assign to clients and then on Sunday, I’m able to go in and individually tailor to their current fitness and equipment access. Cons At the moment, I would be in favor of having more say in how the workouts are delivered. Only the top tier TrueCoach levels get access to the most mobile app functions. Review Source VR Verified Reviewer Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Best on the market but…" July 25, 2022 4.0 Pros Programming speed, simple interface, custom branding Cons Outdated Connect app, lack of habit tracking, inability to organise documents into tags or folders/categories, no api support to Notion or Google etc. Alternatives considered [Fitrix ERP](https://www.capterra.com/p/127768/Fitrix-ERP/) Switched from [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) More customisability Review Source VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The best option for individual fitness programming." February 16, 2019 5.0 Our team loves TrueCoach. Other platforms I've used, especially in the functional fitness realm, can be limiting to certain types or styles of workouts. If I can dream it up, I can program it in TrueCoach. TrueCoach has greatly opened up our ability to remote coach effectively. It allows us to have a higher level of communication and connection with our off-site AND on-site clients through its multiple touchpoints from workout results, to comments, to chat features. Pros Go beyond simply assigning sets and reps. The more freeform style of TrueCoach allows you to program more complex pieces and add nuance while still providing great organization of training cycles, weeks and individual workouts. I would love to see where they can go with the metrics tracking but it's already come a long way in the two years I've been using the software. TC seems to really listen to the coaches using the platform and continue to upgrade and innovate to improve the efficiency and experience of programming workouts. The addition of an iPhone app also greatly improved my client's experience by making it even easier to access workouts, communicate via message, access movement demo videos and smoothly upload their videos for me to review. Cons Rarely, but on occasion, the screen will freeze up and/or not save the workout I'm in as intended. If the internet connection isn't stellar this seems to happen quite a bit more. Most noticeable when traveling and using other wifi sources. I've gotten home from trips and had people ask if I really wanted them to do the same workout 3 times? It hadn't shown that way on my end but clearly kept re-saving which was obvious when logging back in later. Review Source Response from Xplor Technologies February 19, 2019 Thank you so much for the kind words. We are so thankful for them. VR Verified Reviewer Fitness Professional Health, Wellness and Fitness Used the software for: 6-12 months ### "True Coach is the truth... for functional fitness. " October 28, 2020 5.0 I absolutely love True Coach. The platform is consistent with the direction of fitness and I believe their staff continues to keep their fingers on the pulse of the functional fitness industry. Pros I love the library of information that is available to me. I’m a CrossFit enthusiast, certified by NASM-CPT, PES, CES, BCS, CNC (CNC pending), NCSF-CPT, and I believe it is within my scope of practice to use mixed modal training (I do not Rx benchmark WOD’s for clients), but not call it CrossFit. A lot of the exercises available are things that I use for clients, i.e., front squats, back squats, deadlifts, and kettlebell work. I even program for myself, which is a big plus for me. I especially like that True Coach doesn’t cater specifically to the Bodybuilding community (nothing against the BBC). Bodybuilding has its place, but the average consumer can find that stuff anywhere. Today, everone does bodybuilding splits. As a professional, its not my cup of tea. I also love the fact that i can program for online, in-person, and/or both types of clients. It makes my business scalable monitarily and is a great tool. Cons I could use some waiver forms, or have the ability to upload my own. Maybe I haven’t looked hard enough, but that would be great. How about workout cards for the day... spoke with someone on how to blow up the workout on your screen, but something wirh an actual filing system/archive option. If i was given an opportunity to be a part of the True Coach team, I’d take it. I’d like to see calculations for measurements and more data - as it relates to the client, in order to quantify their improvements. Again, maybe I’m not looking hard enough at the platform. Review Source SW Shir W. Health & Fitness Coach Health, Wellness and Fitness Used the software for: 2+ years ### "My daily go-to!" July 25, 2022 5.0 Overall I'm loving this. Easy to use, easy to learn, performs well, stable, and even the tech support team is awesome. Pros I like how intuitive this software is. I can design my own programs, add habits and nutrition into each client's plan, communicate with my clients and make changes on the fly. And payments and subscriptions are automated, so I don't need to deal with reminding and collecting! Cons I wish there was a mobile version where I could make changes to clients plan, not just for communication. Reason for choosing TrueCoach It was more cost effective, and I could customize every aspect of the programming. Review Source AC Anthony C. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "TrueCoach is for the Clients and Coaches " July 24, 2022 4.0 I believe TrueCoach has saved me so much time and energy this past year of using it with clients and I would definitely recommend it to a friend. Pros I like how it is easy to navigate, the ability to upload youtube videos or personal videos of myself performing new exercises that the Exercise Library does not have, and the ability to archive old workout plans that may be used for common exercise plans for others. In addition, the percentages of the compliance rate helps because it lets me know which clients that need more attention towards. Cons The software having to be used on Safari, how slow it can get, the glitches where I would copy a specific workout to place it onto another day and another copy of another workout would upload instead, and the random glitches it has at times in general. Review Source CJ Corey J. Online Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Solid App" July 24, 2022 5.0 I've used other apps similar to this, but true coach really just made it a lot easier and a lot more streamlined. Essentially saving me time, and time is money. Pros I like how easy it is to use on my end as well as on my clients end, as well as a lot of the features like tracking measurements, photos, and being able to connect to my fitness pal. It's easy to write programs, as I don't need to type the exact exercise in the search bar. It uses more keywords, which is very convenient and very nice. Cons Sometimes I feel like it's kind of pricey, the initial price of 50 bucks isn't too bad from 0 to 20 clients, but then I pretty much doubles once you get 21 clients. This is fine, and I understand it, it's more that I personally usually flow around 25 clients and for those additional five clients I paid more than double what I initially paid. Although, I feel like there's enough in value and it really streamlines my work that the extra costs don't matter. Review Source JR Joshua R. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "My Experience As An Administrator, and a Client" July 24, 2022 5.0 Overall, I'm very happy using TrueCoach. Pros The design is very easy to learn, and has all the necessities needed for me as a coach, and through the clients end. As a client, it's very easy to go through the workouts, and keep track of the notes of each exercise. Cons The only thing I would have added is the ability to easily copy an exercise block from one workout program and paste it to another. What I always have to do, is copy the entire description under the exercise, and create it in the other program by manually typing the exercise name, and then pasting the description. Another issue, is that through the clients end, sometimes a linked video doesn't show with the exercise, even though I put one up. This problem has occurred many times, and still happens. Review Source SC Sian C. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "The best software I've found for Personal Training clients" August 5, 2022 5.0 A really positive one which connects myself and my clients with ease and efficiency! Pros True Coach is easy to use for both coach and client, with a very user friendly set up and a great visual for the coach to be able to see what their clients are doing and what they need going forward. Cons It would be good to have a group chat feature (or something similar to a Facebook group) for when I run group training programs. I have had to use Facebook in the past which some clients don't like to use anymore and it would be much better to keep everything in True Coach. Reason for choosing TrueCoach I tried the True Coach free trial and was happy enough with it to stay. Review Source PM Philip M. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Easy-To-Learn, Intuitive and Reliable" October 30, 2020 4.0 It's helped me change the way I help others for the better. Pros 1\. Ease of use for client 2. Ability to upload my own videos 3. Ease of program building 4. Response time and engagement with True Coach support team Cons 1\. Inability to assign weekly programs. Training sessions are restricted to having to assigned to specific days. This is unrealistic - nobody can commit to training on the same day, week in week out. This negatively impacts client compliance and sometimes causes complaints of anxiety caused by red crosses due to missed workouts - where in fact, the client just chose to do the session on a different day. I've suggested this at least five times in the past three years of using True Coach: coaches should be able to assign weekly programs, so clients have the ability chose which workouts to do on different days of the week. 2. The exercise library that comes with the software, is sometimes ok, but mostly not. Most of the exercises are performed with sub-par form / technique. 60% of the exercises I prescribe are not available. Being able to upload my own has been a valuable. The vast catalogue of available exercise demos could be much better categorized because there's no way to know what's available unless you specifically search for it. I think a revamp of the library, including exercises that are outside the small scope of CrossFit would be great. Review Source NS Nick S. Owner and Functional Movement Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "We love using TrueCoach" July 24, 2022 5.0 Love the app, simplicity, and features of the program. The customer service is always wonderful and clients love the gamification! Pros I have used TrueCoach in my business for nearly 2 years and absolutely love it. The customer service is amazing and the product continues to evolve and improve. Cons There are a few hiccups in the program I’d love for you all to look into. 1. When clicking out of an exercise the app seems to forget/erase the completed check mark. 2. When reviewing a client program days after completion, admin and trainers aren’t able to see the warm up. For us that is vital. 3. Having an app where you can program clients, not just communicate. Im sure you guys are working on this. 4. When uploading a new exercise into the app from our Google Drive the exercise won’t load for the first time in the warm up section. Not a big deal, but Im not sure if you are aware of that bug. Review Source DM Dexter M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "TrueCoach takes the hassle out of managing fitness programs" July 24, 2022 5.0 Like I said, I am generally happy with the software. But it needs scheduling and appointment reminder capabilities. I enjoy using TrueCoach but if a competitor comes along with comparable software that also includes the scheduling feature, I would likely switch to the competitor. Pros I love the interface and capabilities of the software. In particular, it makes it easy to copy/paste workouts so that I can make minor adjustments to numbers over the course of a few weeks as my clients progress. Cons I would like a scheduling capability built into the software. I should be able to see a calendar with all my clients listed and their times of appointments (and billing dates). TrueCoach should be able to send automated reminders to clients about their appointment times. This is an ABSOLUTE MUST! Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing TrueCoach I preferred its interface Review Source JE Jawad E. Owner Arts and Crafts Used the software for: 1-2 years ### "Healthy and fast " November 12, 2023 5.0 Actually my friend who told me about it he also used it for almost 3 years then I decided too to search for a good trainer there and I found it and I got the result that I wanted Pros The most thing I like is alll coach is certified and experienced Cons All was good just one thing I'm satisfied with true coach Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.