# Genea Security Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Genea Security the right Visitor Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155722/Genea-Access-Control/reviews --- Genea Security 4.8 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Genea Security Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews MM Matan M Operation specialistProgram Development, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It’s easy to use, and we control all access to the company. And the access control app“ November 17, 2021 CV Carolina V IT managerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Some times I have difficulty with the quick shake to open feature.“ November 23, 2021 AR Andrew R CTOMachinery, 51 - 200 employeesUsed the software for: More than 2 years. “This software is super easy to use and set up and works with industry leading hardware.“ November 17, 2021 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Manager Financial Services Used the software for: 2+ years ### "Best SaaS Access Control" May 18, 2020 5.0 The Sequr team has been very responsive from the first day of our installation. The product has been maturing and evolving and is even better than when we selected it. We've used it for managing multiple offices in different countries. Very happy using it and would highly recommend it. Pros I like being able to assign different levels of administration to enable receptionists and assistants to generate cards, without granting them full access. My users love being able to use their phones to unlock the doors. Additional, granular level of controlling access are very powerful. The best part is that it's a cloud-based controller. Software updates are rolled out without any action on our part. Cons Initially, we couldn't assign multiple door groups to individuals, forcing us to create multiple custom door groups based on specific needs. Fortunately, an upgrade to the software resolved this issue. Unfortunately, cleaning up the custom door groups is a manual process. Review Source Response from Genea May 21, 2020 Thank you for your response and we are glad you love our product. CV Carolina V. IT manager Information Technology and Services Used the software for: 2+ years ### "Easy and secure tool" November 23, 2021 5.0 The overall experience is great. The Genea team from sales to support has always been on top of things, providing quick solutions. Pros Genea is really use to use and you can manage all you access door remotely. The UI is very simple and you can also use the app to have full control. Cons Some times I have difficulty with the quick shake to open feature. It works in some access points but not in others. Switched from [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)[Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/) We were looking for a global solution and Brivo was not available in all regions we needed. Review Source Response from Genea November 30, 2021 Thank you so much for taking the time to review Genea's access control solution. We are always looking to improve the customer expereince and will continue to do so. MM Monica M. Property Admin Real Estate Used the software for: 2+ years ### "Great Product" November 17, 2021 5.0 People are great friendly and helpful Pros Reports are easily accessible and easy to download. Cons Sometimes I can't find what I am looking for Reason for choosing Genea Security Genea is an industry standard product. Review Source Response from Genea November 30, 2021 Thank you Monica for your kind words and taking the time to write a product review. JT Jordan T. Senior Manager of IT Marketing and Advertising Used the software for: 2+ years ### "Great SaaS Management Tool for" May 12, 2020 5.0 Excellent. I've been happy to see how this product has grown with Klaviyo. It is very feature rich compared to the other we have used in the past. One of my favorite features Pros Easy to use interface, ties nicely to GSuite environments as well as now our Okta environment. Has a seamless integration with Meraki cameras to be able to track door access. Very easy integration to other Cloud based applications like Slack, Meraki, Okta, GSuite, etc. Cons Would like to see further integrations directly with other tools for card collection and input (for example Workday or GSuite on this front). The team though is very responsive if you ask for integration and agile enough to consider adding features to the roadmap. Switched from [Access Control Manager](https://www.capterra.com/p/155133/Access-Control-Manager/) That system was not cloud based and very clunky. The reporting was not robust. It did not have a seamless door and camera integration. Review Source Response from Genea May 13, 2020 Thank you for taking the time to write the Capterra review. We truly appreciate it! Your feedback with regards to additional integrations and card collection and imputs has been noted. We do currently have integrations with Papercut and various GSuite enhancements on our list, but if you have any further requests or details you want to share, definitely send them our way. VR Verified Reviewer IT Systems Project Manager Internet Used the software for: 1-2 years ### "Very promising product and service for easy-to-use, highly recommended." March 8, 2020 5.0 I highly recommend this product! Easy to use, install and configure. If you are looking for a global access management solution that includes integrations with OKTA, Cisco Meraki security cameras, and one global management portal, look no further. Pros How easy is it to configure Sequr with door access hardware. The management interface design is very understandable and easy to navigate. One more thing to like most is the easy way to connect the various branches with each other through the Sequr Infrastructure using centralized management and especially Sequr integration with OKTA and Cisco Meraki security cameras. Last but not least, The support team is extremely knowledgeable and ready to help 24x7! Cons Not found anything yet - if I have to be really picky, I would suggest Sequr have more management options for HiD controllers and eliminate the need for local configurations. Reason for choosing Genea Security Okta and Cisco Meraki security cameras integration. Review Source Response from Genea November 4, 2020 Thank you so much for taking the time to leave us a review :) So glad to hear you have had a positive user experience with not only the software, but also our customer support team! KB Kim B. Workplace & Employee Experience Specialist Information Technology and Services Used the software for: 2+ years ### "Genea " November 18, 2021 4.0 I like how smooth the app runs and how easy it is to register. The admin functionalities are good too, but I would love some more analytics. Pros I love how simple it is, easy to use. There is no room for confusion when registering for access. Cons Missing features such as being able to register earlier than on the day of arrival, etc. Review Source NW Nick W. Head of IT Computer Games Used the software for: 2+ years ### "Using Sequr.." May 12, 2020 4.0 They're very responsive, it's easy to ask for new features and get answers on when air how long it might be, and they are doing a lot with a small team. Pros We really like the integrations with Gsuite, and be able to have users set up immediately, also we really like the visitor functionality, it has most everything we needed for a signing app for visitors. Cons We'd really really like a bit more flexibility in the rules for importing users from directories, it would be nice if we had NOT or ELSE conditions, we'd be able to set things up really well, and with a lot less preparatory work. Review Source Response from Genea May 13, 2020 Thank you for providing a Capterra review for us. We truly appreciate it! Your feedback with regards to further directory integration has been noted. We do currently have this enhancement request on our radar. We'll let you know when something like this might be available. CL Chris L. Security technology lead Computer & Network Security Used the software for: 1-2 years ### "Shopify feedback " November 17, 2021 4.0 Good. The team is extremely knowledgeable and supports our team well when it comes to technology. We could use more support with our deployments, currently, we are deploying multiple locations. It is obvious the Genea project management team is stretched thin Pros Ease of use, ease of credential deployment, and ease of system management. Cons Less control on the back end. Seems we need to rely on Genea to make Mercury required changed for us. Review Source MA Marat A. IT Systems Specialist Information Technology and Services Used the software for: 1-2 years ### "Very satisfied, Perfect tool!!!" March 11, 2020 5.0 Experience is very positive at all, it is really not usual that everything is perfect, but this is the case. Great, Professional and kind Support! Kind service! Really great team they have!!! Will work with them always! Pros All options you may think about in this kind of platform you have here in Sequr. Open API for all integrations. Native use, easy and nice Cons Easy to use, each simple office administrator can use it easily. Reason for choosing Genea Security Hi, one Global Platform with all needed functionality to manage WW offices in one place. All SaaS and no need to manage any kind of Servers locally. Perfect, fast and Professional Support from the Team . This is a perfect solution for Physical Access management, buy it! Review Source Response from Genea May 13, 2020 Thank you Marat for taking the time to write a review. We are so glad you love our technology and service and we value you as a customer. JJ John J. Senior Chief Engineer Commercial Real Estate Used the software for: 2+ years ### "3121 Michelson " November 13, 2021 5.0 So wo are very impressed with the software and will be expanding to all buildings Pros We love the Ease of access other than that Cons Connectivity at times is slow and the access control does not seem to work unless the phone is open Review Source JB Jose B. Network Engineer Utilities Used the software for: 2+ years ### "Genea at Sunrun" November 29, 2021 5.0 Overall the system is simple and easy to manage. We are very happy with our selection. Pros we love the integration with Meraki Cameras Cons i do not like that I cannot manage my own card formats. when we started transitioning to Genea we had a lot of different card formats across the country. it would have been really nice to decode and add the card formats so we would not have to re-deploy thousands of cards Review Source AR Andrew R. CTO Machinery Used the software for: 2+ years ### "BEst of Breed software" November 17, 2021 5.0 Pros This software is super easy to use and set up and works with industry leading hardware. During Covid we were able to integrate with our employee health screening to limit access to the building. Cons I have yet to find any issue with the software Review Source SB Stas B. Head of IT Information Technology and Services Used the software for: 1-2 years ### "Wonderful Product" May 12, 2020 5.0 From the first installation to the overall use for the past 1.5 years, I love this product. It is easy, fast and has great support. Pros I loved that this product is updated regularly and the team that supports it is stellar. Cons The always on feature on bluetooth does like to drain the phone battery. Review Source Response from Genea May 13, 2020 Thank you for taking the time to review us in Capterra. We truly appreciate it! Your feedback with regards to the mobile app permissions and how they affect phone battery life has been noted. We're always working to improve app performance and functionality. We've actually got some exciting new app features that will be released in the very near future that we think you're going to love! JA Jeremy A. Tenant Service Coordinator Real Estate Used the software for: 2+ years ### "Awesome Service " November 18, 2021 5.0 Pros It is very easy to use and if we have any questions they are always available to assist. Cons I don't have anything about this software that I don't like Review Source Response from Genea November 30, 2021 Thank you Jeremy for your feedback. We are glad you are happy with our access control solution. ZR Zach R. Regional Account Director Real Estate Used the software for: 1-2 years ### "Simple and Reliable" March 7, 2020 5.0 Incredible. Any product that makes things simple is a good product and Sequr does exactly that. Pros The simplicity of it. I don't have to use a keycard to enter the office anymore which is so easy because I don't have to worry about always bringing my keycard to work. I can easily enter the office through my phone. Cons I honestly can't think of one because I've never once had a problem. Review Source Response from Genea March 10, 2020 Hi Zach, Thank you so much for taking the time to write a product review for us. We are so glad you are happy with our product. JR James R. Building Engineer Commercial Real Estate Used the software for: 2+ years ### "Pleased with Product" November 15, 2021 5.0 Easy to use and deal with Pros Ease of Use not hard to scroll through and find this you need to work with Cons Nothing Really its a very easy product to deal with Review Source AH Andy H. Director, IT Ops Computer Software Used the software for: 2+ years ### "A well implemented product and solid support staff" March 9, 2020 5.0 Pros This product makes physical access very easy to implement across the globe. Cons We have yet to find anything. This team has been great. Review Source Response from Genea November 4, 2020 Thank you for taking the time to write us a review! We are so happy to hear that you are enjoying our product! JR Jordan R. CEO Computer Software Used the software for: 1-2 years ### "Simple and convenient" March 6, 2020 5.0 Good company to partner w/ on these access control needs. Pros Very easy to use. Works w/ phone well, and hasn't given me any trouble. Cons Haven't run into anything yet that is a negative. Review Source Response from Genea March 9, 2020 Thank you so much for taking the time to leave us a review! So happy to hear you are enjoying our product and find it easy to use! MM Matan M. Operation specialist Program Development Used the software for: Less than 6 months ### "Great solution " November 17, 2021 5.0 Pros It’s easy to use, and we control all access to the company. And the access control app Cons Nothing really to be honest. For now it’s all good Review Source VR Verified Reviewer Palliative Care Physician Hospital & Health Care Used the software for: Less than 6 months ### "Use your smartphone to access doors in your building" March 23, 2018 5.0 Pros It offers a great solution if you forget your keycard. It offers cloud based key access using your smartphone. Cons Sometimes it can be glitchy, does not work 100% all the time. The app is pretty simple and could offer more features and capabilities. Review Source Response from Genea January 14, 2020 Thank you for your review.