# Freightos Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Freightos the right Freight solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155657/Freightos/reviews --- Freightos 4.3 (54) [View alternatives](https://www.capterra.com/p/155657/Freightos/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Freightos Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews DM Danielle M OwnerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “I was leary at first but once I tried Freightos I was super impressed.“ April 2, 2024 DD Debra D OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “It is easy to use Freightos but then it isn't when they don't back what they sell and don't hold the forwarders accountable for their error and let them charge you and add on after delivery anything they want to your bill with ZERO proof.“ August 29, 2024 DM Danielle M OwnerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “It's great for a first time or 100th time importer.“ April 2, 2024 EB Elis B International Logistics ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “I miss receiving a notification once the invoice is ready to make the payment - once the goods are delivered.“ November 8, 2022 JD John D Office ManagerPlastics, 2 - 10 employeesUsed the software for: More than 2 years. “Customs is now done by one company so we don't have to do power of attorneys every shipment, and uploading documents is a lot easier than it used to be as well.“ November 8, 2022 MB Marcel B PresidentPrinting, Self-employedUsed the software for: More than 2 years. “Sometimes selected items like insurance coverage can be accidentally omitted“ November 19, 2022 SC Sara C OwnerSporting Goods, Self-employedUsed the software for: I used a free trial. “I like that it made it feel simple to have a shipment picked up from overseas and shipped straight to my door, with steady communication through the process and the ability to track progress.“ November 19, 2022 SC Sara C OwnerSporting Goods, Self-employedUsed the software for: I used a free trial. “It was difficult to see the entire customer portal on a mobile device.“ November 19, 2022 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charles L. Owner Retail Used the software for: 2+ years ### "We use Freightos for our international shipping of Containers" February 14, 2024 5.0 Freightos simplifies the shipping process by handling paperwork, scheduling, and coordination. Pros Freightos offers immediate quotes, enabling users to swiftly evaluate shipping expenses. The platform’s openness empowers users to make well-informed decisions. Cons shipping delays beyond the initially estimated timeframe. Review Source KD Kirk D. Operations Manager Consumer Goods Used the software for: 2+ years ### "Great freight quoting and booking tool" November 9, 2022 5.0 Freightos has been a huge value-add to our business, providing increased visibility to real-time shipping rates and a centralized platform to see all our shipments in on place. I always look on Freightos for rates on shipments to the US - even if I ultimately book elsewhere. Pros Super easy to get real-time quotes. Competitive rates and a good variety of freight partners from which to book freight. Easy to update documents and other information after booking. Cons You typically pay 3 invoices for each shipment - one at time of booking for all known charges, one for customs clearance charges while on the water, and one more for any incidental charges upon delivery (e.g. per diem, demurrage). Ideally, I'd love to only pay 2 invoices - once for the bulk on the front end and once for the remainder. Review Source DD Debra D. Owner Retail Used the software for: 2+ years ### "LOOK elsewhere!...Only good if you don't know any better!" August 29, 2024 1.0 I have filed numbers disputes so it will be easy to location my file since I have been fighting a $420.00 claim by a 3rd rate freight forwarder doing business on Freightos. Oh, their name is Shining Ocean and \[sensitive content hidden\] is the freight forwarder that is ripping me off. It is not the very small amount of $420.00 but the mere fact that I am being ripped off and nothing is being done about it. So I will take my 15 shipments a year FCL elsewhere! All over $420.00 that is being ripped from me. Yes, I will pay because I am an honorable business person, unlike the Freightos and 3rd rate freight forrwarders that are over charging me. Pros I guess they have all the money and first time shippers and don't need long term, customers. Great if this is your first shipment and can't figure out you are being ripped off. Cons After 24 full container load shipments, they allowed a 3 rate frieght forwarder get away with not collecting all my cargo, up charging after delivery and saying the cartons were "BIGGER" but the CBM was the same as on the packing list. What a joke. I went back to \[sensitive content hidden\] and have save over $1200 on each shipment! Freightos hires 3rd rate or inexperienced freight forwarders and allow them to rake over the customers. I have worked with Freightos for years and it is now a rip off and joke. Contact \[sensitive content hidden\] instead. I get my products 20-30 days quicker NOT using Freightos! Don't fall for the review of the "LTL less that container load" shippers that have shipped 2-3 times, they don't know any different. It is easy to use Freightos but then it isn't when they don't back what they sell and don't hold the forwarders accountable for their error and let them charge you and add on after delivery anything they want to your bill with ZERO proof. Review Source Response from Freightos October 12, 2025 We’re really sorry to hear this has been your experience – especially after so many shipments and years working together. Claims like yours – especially when they involve accountability and real costs – aren’t taken lightly. We know how frustrating it is to feel let down, and while we can’t speak to every detail in a public forum, we do investigate all dispute claims seriously and work closely with our logistics partners to maintain standards. That includes follow-up actions when those standards aren’t met. We’d like to thank you for all the business you’ve done with us to date, and if there's still an open issue, we’d love the chance to review it again, so we’d be delighted for you to get in touch with your account representative. DG Deion G. Product Development Coordinator Apparel & Fashion Used the software for: 6-12 months ### "Straight Forward and to the point system!" February 13, 2024 5.0 A very good one, makes the shipping process all the more easier for my position! Pros Seamless Freight platform with great rates! Also glad to see its ability to save locations so you can make future shipments even easier! Cons No ability to see actual pathing for the shipment, would allow one to see precisely wear the order is other than just seeing locations jotted down. Review Source Response from Freightos February 18, 2024 Thank you for your comments. We love hearing feedback from our customers. We're super happy Freightos is making your shipping process easier and seamless - that's what we're aiming for! We hear your comments about tracking the shipment in transit, and its something on our 'to-do' list, so stay tuned! DS Duke S. General Partner Machinery Used the software for: 1-2 years ### "Life Saving Platform for Us" November 8, 2022 5.0 Learning to import is a daunting task. FOS has made it so simple even I can import like a pro. Pros Instant quote, seamless shipping door/door. Cons Can't save instant quotes without saving the html address and saving in our CRM. Review Source EB Elis B. International Logistics Manager Retail Used the software for: 2+ years ### "Excellent tool" November 8, 2022 5.0 We have been using Freightos for more than 2 years without complaints. It's an excellent marketplace to search and book all kinds of shipments to several countries. Easy to get online quotes, reasonable rates, reliable and transparent. We highly recommend Freightos! Pros Excellent platform to get visibility of your shipments. Cons I miss receiving a notification once the invoice is ready to make the payment - once the goods are delivered. Review Source Response from Freightos November 9, 2022 We're so glad to hear that we're "ticking all the boxes" for you here at Freightos.com. We really try to make it easier for all shippers to search, book, and track their shipments. I'll pass on your comment about the notification to the product team. LW Lee W. Owner Automotive Used the software for: 2+ years ### "Does what it says on the tin" March 22, 2023 5.0 This may be as much to do with the chosen supplier as it is with the platform itself, but the process flow, the information at hand, and the way in which the platform and supplier notifies you really does work. You can tell this is a well thought out product designed by those with industry experience. I for one am happy to support the platform. Pros Multiple quotesThe dashboard gives you a quick and concise view of your shipment status and is a one stop shop for all information pertaining to an order.The process flowThe updates Cons Put in a feature request to have the commodity code listed within the dashboard, so the you can quickly and easily attain this information. No real moan, just a request to make my life easy! Review Source Response from Freightos April 24, 2023 Thank you for your insightful review and for your feedback regarding the addition of the commodity code to the dashboard. We've already passed this along to the product team. We're so pleased you had a positive experience with both Freightos.com and your logistics provider. We take pride in offering a well-designed product that makes shipping global freight easier for everyone. JS Jordan S. Owner Publishing Used the software for: 6-12 months ### "AVOID AVOID AVOID!" April 29, 2021 1.0 Pros It seems cheap at first and like it will make things easier and streamline the process but they will hit you with new charges and provide zero customer service. Cons I was forced to pay 500% more than what I was quoted (and had already paid for) because they claimed I didn't submit a corrected piece of paperwork quickly enough. They had the form for two weeks but waited until a few days before the boat took off to tell me I needed to correct something on the paperwork. I had submitted all my paperwork and paid weeks before and was travelling without access to a printer/computer to do this. A deadline was never communicated and I submitted the paperwork a few days later. Apparently this was too late and now I have to pay more. I tried to go through the dispute process and FreightOs was ABYSMAL. Each email came from a different person, they always said they were looking into things and then I wouldn't hear back for days. Eventually someone told me they agreed: I was never given a deadline and the potential charge was never explained upfront. But FedEx offered to take off $100 of the charge so they were considering it settled. I've repeatedly asked what I did wrong that has made this charge my fault and not FedEx, who failed to communicate appropriately. No one responds. Now they've sent a letter from legal claiming I'm ignoring them and I need to pay immediately. NEVER AGAIN WILL I USE THIS COMPANY. I thought the advantage here would be a certain level of support and a streamlining of the process that would help me avoid these kind of charges. I wish I had just done the booking myself and saved the money I'm now losing. Review Source HB Hector B. CEO Wholesale Used the software for: 2+ years ### "Great company. Great service." February 28, 2024 5.0 Pros It is very easy to use, and the prices are very competitive. In a complicated industry, when it comes to dealing with companies abroad, Freightos makes it less painful to run our business Cons None that we can think of at this time. The experience has been extremely positive and fruitful for our business. Alternatives considered [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Review Source Response from Freightos March 10, 2024 Thank you for the great review - we're so pleased to hear that Freightos has made your shipping experience less painful and complicated. That's our goal! JS James S. owner Arts and Crafts Used the software for: 2+ years ### "Peace of mind shipping" June 28, 2023 5.0 On the first shipment it was a learning curve, but the second shipment went a long nice and smooth, Pros Everything is lad out and let's you what paperwork is need. Cons The only thing that would help a new to importing would be to let the know it helps a lot with Customs too have the shipper in clued their first and last name of the bill of lading & the packing list along with the company name. Review Source Response from Freightos July 3, 2023 Thanks for sharing your experience with us - it's fantastic to hear that our platform has given you peace of mind in shipping! It's always our goal to make things as easy and stress-free as possible. Your feedback about the bill of lading and packing list is super helpful - we're always looking for ways to make the process even smoother, especially for those new to importing. We'll certainly look into including tips like this in our guides, so thanks for the suggestion! mD michele D. Shipping Hospital & Health Care Used the software for: 6-12 months ### "Fantastic for any freight Transport." April 13, 2023 5.0 Pros Extremely easy to use, took no time to learn how to create shipments fast and professionally. Cons There are really no complaints i have about Freightos, sometimes the tracking can be a bit slow to update but it never gave me any problems. Review Source Response from Freightos April 24, 2023 Thanks for the awesome review! It's great to know that you find Freightos.com super easy to use and quick to learn. We appreciate your note about the tracking updates and it's already been passed on to our product team. MC Mike C. Manager Music Used the software for: Less than 6 months ### "Took a lot of the mystery out of freight!" November 8, 2022 5.0 Overall, I was very pleased with the service! Pros I liked that I was able to receive instant quotes Cons The tracking of the shipment could be better. Updates did not happen in real time. And I had to go to the freight forwarder's website with the AWB number to get actual air freight tracking. I would have liked to known ahead of time about the total customs fee that would be due. It wasn't fun getting hit with an add'l 7.5% on top of the regular duty. I know this is out of your control as far as its imposition, but knowing about the add'l duty would have been helpful in the beginning. Reason for choosing Freightos Price Review Source RP Richard P. Owner Cosmetics Used the software for: 1-2 years ### "Easy to use and compare quotes" July 12, 2023 5.0 Pros Easy to use and compare quotes, easy when you start out to have everything in one place Cons Can sometimes be delays but thats part of parcel Review Source Response from Freightos August 2, 2023 Thanks for leaving us a review! We're really pleased you found our website easy to use, to compare quotes and have everything shipping related in one place! CN Curt N. Founder Sporting Goods Used the software for: 1-2 years ### "Easy to understand marketplace" December 3, 2019 5.0 Positive - it has helped us get the best pricing we can on freight Pros Freightos is a very intuitive and easy way for us to compare freight pricing across a number of providers Cons It would helpful if there was a repository to store our standard customs info, and other important information so that we didn't have to send over and over again to each freight forwarder we use. Review Source EB Eric B. Owner Construction Used the software for: Less than 6 months ### "Freightos makes freight easy" November 21, 2022 5.0 Excellent, would use again. Pros For someone who never imported good on his own, Freightos guided me through the entire process.I actually arranged for a truck to pick up good from a factory in china and have my goods delivered to me in the US. Easy, even for a first timer. Cons Sometimes it can be confusing who is emailing you, be it the shipper, the customs broker or freightos. Review Source SC Scott C. Owner Building Materials Used the software for: 6-12 months ### "International Freight" November 22, 2022 5.0 Very positive Pros I found the software very easy to use and intuitive. Cons Since I found the software very easy to use and intuitive, there isn't anything I like the least. Review Source SC Sara C. Owner Sporting Goods Used the software for: I used a free trial ### "Easy freight from overseas " November 19, 2022 5.0 It was fantastic for shipping and I will definitely be using this again for future international freight shipments. Pros I like that it made it feel simple to have a shipment picked up from overseas and shipped straight to my door, with steady communication through the process and the ability to track progress. Cons It was difficult to see the entire customer portal on a mobile device. Review Source SB Sam B. Manager Used the software for: Less than 6 months ### "Made a complex problem simple - what more could you ask?" January 26, 2018 5.0 Ease of shipping internationally without the hassle. Pros The freightos software and site is very intuitive and easy to use when looking for shipping quotes. The quotes were easy to generate and were very accurate to my final cost. I was able to upload the documents needed and they forwarded on to the shipping company. It was almost so easy I thought surely something was gonna go wrong, but nope! Everything went perfectly. Cons I am a first-time importer into the USA so there was a few grey areas that I didn't know about until they were right in front of me. It would have been nice if there was some kind of video or checklist I could have gone through to make sure I crossed my T's and dotted my I's. Other than that it was flawless, went just as I expected. Review Source DM Danielle M. Owner Consumer Goods Used the software for: Less than 6 months ### "Give it a shot!" April 2, 2024 5.0 I was leary at first but once I tried Freightos I was super impressed. You can customize your shipment to almost exactly your needs. I was able to do customs clearance and delivery within Canada all one stop. Super impressed. Pros Very clear pricing and timelines. I had constant contact with my shipper. They were very responsive. I could add or deduct services as needed. It's great for a first time or 100th time importer. Cons I had no complaints with Freightos. It was way better and more convenient than the local shipper I had use. Review Source Response from Freightos April 14, 2024 Thank you for the great review - we're so pleased you found us and we made your shipping journey smoother and more convenient. That's our aim!!! JD John D. Office Manager Plastics Used the software for: 2+ years ### "Review" November 8, 2022 5.0 You know, it's frustrating sometimes, but it's nice to have multiple carriers to choose from and overall it's less frustrating than other ways to import our stuff. So as much as we want to throw things at the wall sometimes, I think FreightOS is still better than other options out there. Plus they are improving all the time. Pros The platform is easy to use and they've made quite a few improvements to functionality over the years. Customs is now done by one company so we don't have to do power of attorneys every shipment, and uploading documents is a lot easier than it used to be as well. Cons Invoicing. I can deal with just about everything from quote to delivery, but 1) we don't get invoices until like 4 days before they're due, and 2) there's no option to pay by wire through the website. You click wire and they just mark the invoice paid and give you a screenshot of the bank details. I would really like to be able to pay by EFT straight through the website, as I have to get our owner to log into our bank account every time we need to pay FreightOS Review Source ZL Zac L. Owner Consumer Goods Used the software for: Less than 6 months ### "Honestly, best way to do freight shipping" September 22, 2023 5.0 Freightos takes all the pain and heartache out of freight shipping. I can rest easy knowing that they are coordinating everything from start to finish and also finding the best rates/options possible. Pros Freight shipping has so many different parts to it, so it would be a huge pain to worry about it yourself. That's where Freightos comes in. They do it all for you. They get a percent of the shipment, but honestly it's very reasonable and I'd pay it for the convenience any day! Cons Nothing really, it's great! I think over time adding more options (carriers) would be good, but that's less of a con and more of thought of what could make it even more robust. Review Source Response from Freightos October 15, 2023 Thank you so much for your review! We're really pleased you found our platform useful and an easier way to get your shipment from A to B. Shaul R. Founder Used the software for: 1-2 years ### "BIG SCAM! They will give you great quotes, but will ask for 40% more when they hold your shipment! " March 5, 2018 1.0 Cons after shipping for almost 5 years only with DHL and UPS, i found Frightos, which gave me amazing prices (Almost 20% less than any other shipping/ broker agency) Plus the Israeli salesman gave me a code for 10% off my entire order which was very tempting. I booked with them a shipment for supplies from China After picking up the products, they told me they had to adjust the price because the class of my products is diffrent due to shipping (never happened to me before) and they raised the price. Well, I was thinking maybe it is true, and I paid it. The second time I shipped with them (diffrent product), the same story happened. Here I was really mad because they are holding the products, not willing to release it, and want 30-40% more for the shipment. This is a system and a business model. I talked to few more people that the same story happened to them. So be careful. They may seem cheap at first, but they will collect more after. Trust me. You better off with DHL UPS and FEDEX. Review Source AS Ali S. Operations Manager Retail Used the software for: 2+ years ### "Easy to use" May 2, 2023 5.0 Overall, easy to use and the quotes are competitive. Pros For a company that only has a few international shipments a year, Freightos is very easy to use and there's a lot of communication between the platform and the forwarder. Getting a quote is a quick process. Cons Sometimes it feels like I'm uploading the same files repeatedly - especially with the new customs integration. Export licenses are a little unclear as well. I paid for one, but was then told I still needed one or that the factory needed one. Review Source CS Cody S. General Manager Textiles Used the software for: 6-12 months ### "Freightos made container shipping easy!" June 6, 2023 5.0 Positive Pros It was an easy platform to use from beginning to end. Cons I wish they had a more in depth tracker on their dashboard. I'm able to take the container information and use other websites to track via ocean/rail, but it would be nice if that was integrated into freightos. Review Source Response from Freightos July 3, 2023 Thanks for taking the time to review Freightos.com. We're thrilled to hear that you found our platform easy to use! I've passed on your suggestion about incorporating more detailed ocean and rail tracking information to our development team. MF Mark F. Director Retail Used the software for: 1-2 years ### "Ease, good user experience, competitive pricing. " November 8, 2022 5.0 I continue to use Freightos after 2 years despite the numerous alternatives available which is testament to the importance I give it to my business. Pros The shipping cost breakdown is a fantastic feature. Being able to manage multiple shipments on one portal is a big plus. For novices I feel this is a perfect platform as it literally walks the user through from end-to-end. Cons The supplier email feature has a somewhat 'helpdesk support' look & feel to it, but that's really just a cosmetic thing. Review Source Similar Products Featured