# ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipStation the right Warehouse Management solution for you? Explore 954 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (954) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of ShipStation Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AJ G IT AdministratorFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations.“ April 3, 2026 TZ Trevor Z General ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “My branded tracking page is non-existent, and my shipping services were no longer displayed on my website checkout pages.“ July 24, 2025 DB Dean B Marketing managerBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite.“ April 1, 2026 CL Chris L OwnerIndustrial Automation, 2 - 10 employeesUsed the software for: More than 2 years. “It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined.“ May 28, 2025 MH Maria H OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “It connects to many e-commerce platforms like eBay, Shopify, and Amazon, letting you print shipping labels, track packages, and manage orders all in one place.“ January 7, 2025 Joe R IT DirectorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “It can sometimes be a little clunky when printing quick labels.“ January 8, 2026 Ruben G Warehouse LeaderConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “What i like most is the Tracking, Email Notifications, and Customer support.“ February 16, 2026 KL Kathy L CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it.“ May 22, 2024 ## Showing most helpful reviews Showing 1-25 of 954 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "ShipStation review " April 17, 2026 5.0 The platform’s greatest strength is its ability to centralize orders. Whether you are selling on BigCommerce, Shopify, Amazon, or eBay, the sync is nearly instantaneous. It eliminates the manual labor of jumping between different marketplaces, allowing us to manage every shipment from a single, unified dashboard. Pros ShipStation Review: A Decade of Reliable Scaling After 10 years of managing logistics through ShipStation, it has remained the backbone of our fulfillment process. Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front. Cons Prices went up in recent times and it's a bit high for our volumes at the moment. Other than that it's been always reliable Review Source VR Verified Reviewer Head of Core experiences Machinery Used the software for: 1-2 years ### "Shipstation is a well developed usable tool " March 2, 2026 5.0 Very, very positive, as a long-term user, it was easy to set up, has great features for tracking workflows Pros It's easy and intuitive to use, with great support and tools for everyday workflows, with good value for money. Cons The email notifications can be a bit overwhelming, but they can be easily managed with filters, and support is always available to help Alternatives considered [UPshow](https://www.capterra.com/p/158167/UPshow/) Reason for choosing ShipStation Ease of setup with multiple sales channels Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Shipstaion offers so much more in functionality, workflows, and all-around usability Review Source TZ Trevor Z. General Manager Retail Used the software for: 2+ years ### "Greedy Money Grabbers" July 24, 2025 1.0 Pros I used to sing their praises and recommend them to everyone who needed any shipping services. They used to be very reasonable and provide a nice amount of features on their lower-tier packages. Cons They have become yet another greedy software company that does not care about its customers. We have been using their Bronze package for years. We have always been able to edit our packing slips. I really didn't need to change anything except the barcode size, because the barcode on the default packing slip is too small and doesn't scan. Suddenly, with no communication from ShipStation, my account has reverted back to the default packing slip, and I am no longer able to change the barcode size. The ability to customize packing slips is now behind a paywall. I would have to pay an extra $480 per year just to have a packing slip that is scannable! Instead of telling me that I need to upgrade to the next tier, why don't they just make a default packing slip that is actually functional? I actually reached out to support to see if they could just fix the barcode size on my default packing slip. Lo and behold! They actually changed it! But alas, the next day it reverted to default sizing again. So I reached out to support again, and they changed the barcode size again. I asked if this is a permanent change because it only lasted a day last time. He assured me this is a permanent change and I won't need to reach out again. One day later, it reverted to the default size again. I reached out again, and this time I got a support agent who told me I need to pay an extra $40 a month to have a functional packing slip. I'm not asking for additional features; I just want FUNCTIONAL default features. Also, they randomly took API functionality from my account. Guess what? You also have to go to an even higher tier to get API access now! My branded tracking page is non-existent, and my shipping services were no longer displayed on my website checkout pages. Review Source DB Dean B. Marketing manager Building Materials Used the software for: Less than 6 months ### "Shipstation " April 1, 2026 5.0 Pros Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite. Cons While there are plenty of carriers on there, it does lack quite a few in Australia that would be nice if they had. Switched from [Starshipit](https://www.capterra.com/p/138963/StarShipIt/) Starshipit didn't integrate well with shopify for live rates at checkout Review Source ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 1-2 years ### "Great platform to get shipping quickly!" July 11, 2025 5.0 Overall, I was happy with ShipStation when we used it exclusively for all of our shipments. We still use it as a backup when our other platform goes down for maintenance or some other reason. Pros ShipStation is fast and easy to learn and set up. This is a great solution for getting up and running quickly when syncing with your Shopify store. Cons I wish the rate shopping feature was available on the base plan. We ended up switching to another platform for the rate shopping. Alternatives considered [VESYL](https://www.capterra.com/p/10017631/VESYL/) Reason for choosing ShipStation ShipStation remains the best for shipping international. Vesyl is what we use for almost everything now. Review Source Response from Shipstation July 15, 2025 Hi there, Thank you for taking the time to share your feedback—we truly appreciate it. We’d love to invite you back to ShipStation to take advantage of our free version of Rate Shopper, which makes it easy to compare carrier rates and choose the best shipping option for your needs. If you have any questions about how it works or would like help getting started, we’d be happy to have someone reach out directly to walk you through it. Thanks again, and we hope to have the opportunity to support your shipping needs again soon! Best, Hunter CP Christie P. Director of Operations Retail Used the software for: 2+ years ### "Shipstation Highly Recommended " April 3, 2025 5.0 Great, really no complaints. System works as it should. Pros It is very cohesive with the integrations. Seamless order processing. Cons Sometimes it takes forever for a label to process. Alternatives considered [Veeqo](https://www.capterra.com/p/150907/Veeqo/) Reason for choosing ShipStation Veeqo takes payments when limits are met, you can't preload funds into the platform. Switched from [ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Didn't like the layout of the ShipWorks platform, kinda buggy. Review Source MK MATTHEW K. Partner Retail Used the software for: 2+ years ### "Ship things from every marketplace you sell on" April 2, 2025 4.0 I sell products on multiple online marketplaces and shipstation was the official product I used to ship from Pros It got me excellent rates and it let me ship from every marketplace. Cons When they came out with the newer look it lost me. I was used to the original view but once it switched it became harder to locate the functions I relied on. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipStation It was around longer and used by a friend I trusted. Review Source GN Gareth N. Boss Apparel & Fashion Used the software for: Less than 6 months ### "Try some otherw" March 28, 2025 1.0 Not great - we used globalpost as a delivery option for some of our packages (a subsidiary of shipstations mother company) And the packages took 3 months to arrive. Had to get a refund and refund our clients. Pros Customer support was ok, integration with label printers was good. Cons The program itself was a little clunky and not intuitive. Alternatives considered [Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing ShipStation Price, but soon left shipstattion for easyship Switched from [Easyship](https://www.capterra.com/p/170399/Easyship/) Actually switched to easyship from shipstation. Way better!!! Review Source SJ Sam J. Owner Retail Used the software for: 2+ years ### "Great product, other than the shipping rates" October 14, 2024 5.0 We've used Shipstation to purchase and print labels from both the API and web portal. Both the API and web portal are quite good, with the web portal being best in class. Pros Shipstation has by far the best UX/UI of any of the shipping softwares we've used (Shippo, Easypost, Pirate Ship). It also has far more frontend features. If you're primarily using the web portal for shipping management, this is your best bet. You'll get things done much faster than with alternative options. Cons The biggest downside of Shipstations is their carrier rates. USPS rates are quite bad as they force you to provision your own USPS account. Other platforms allow you to use their rates for USPS, which gets you much better discounts (unless you ship 50,000+ pieces a month on your own account, you won't match the discounts on Shippo or similar). Alternatives considered [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation We use both Shippo and Shipstation. Any USPS parcels go Shippo because the rates are so much better Review Source VR Verified Reviewer IT Administrator Food Production Used the software for: 2+ years ### "All around best shipping tool" April 3, 2026 5.0 Overall, ShipStation is a fantastic tool for managing shipping/tracking with multiple ship vendors. Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations. Pros ShipStation combines all the necessary shipping and tracking tools needed under one roof. While being a fairly cost-effective solution for warehouse teams, it is pretty robust. Setup is incredibly simple, which plenty of guidance from customer support! Cons The tool can be a little bit of a resource hog on more basic thin clients and lower hardware spec'd workstations. It does exactly what is needed though. Review Source LM Laz M. Fulfillment Operations Manager Cosmetics Used the software for: 2+ years ### "Shipstation for your needs big or small" August 9, 2024 5.0 Shipstation has been there for our company from the very beginning. It has grown to be able to assist us in shipping thousands of shipments per day. Pros Shipstation offers everything one needs to operate a compact, medium or large fulfillment business. Cons There are so many features that we don't use, I wonder if it might be better to have the option to build a subscription level rather than use a subscription tier that's centered only around volume. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing ShipStation Shpistation has an amazing user interface that is thoroughly customizable and has API that allows our devs to do amazing things, things which would have been extremely difficult to emulate over at another company. Review Source SP Shelby P. Service Analyst Telecommunications Used the software for: 1-2 years ### "Easy and Convenient" August 14, 2024 5.0 Overall, Shipstation works as intended and is very easy to use. Pros Super easy to use, and very self explanatory as fas as navigation within the system. Cons There wasn't anything that I didnt like. I thought it was very useful for what it's for. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Paypal was a little more complicated to use and not as easy to navigate as far as creating shipping labels. Review Source LH Lucas H. owner Retail Used the software for: 1-2 years ### "Ok Unless There Is An Issue" June 28, 2024 2.0 If you have an issue with a package you shipped on shipstation with UPS, you are out of luck. You can't open a claim on UPS because you used shipstation and shipstation won't open claims on your behalf. Pros it is relatively easy to use and has the same rates as other sites. Cons the customer service is a horrible joke. I can't say how bad it is. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) I was forced to. the old shipping module went away. Review Source MP Marco P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "We love ship station " December 13, 2023 5.0 We love it …my sales team uses it. I use it. I track with it. We use it each day. We save money with it. It’s pretty user friendly. Can’t live without it now. Pros It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful. Cons Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing ShipStation We found better rates and ease of use with ship station. Review Source LV Lena V. Owner Veterinary Used the software for: 2+ years ### "ShipStation Provides Everything Needed " February 7, 2022 5.0 ShipStation makes online order fulfillment easy. It imports all of your order and customer information into the software from most online selling platforms. It pulls the shipping information so all you have to do is confirm and ship. It is easy to customize your settings such as packing slips and messages to buyers. I love how it sends the tracking number back to the appropriate platform so that I don’t have to do that manually. The shipping prices are low and all shipping options are available. I highly recommend using this for order fulfillment. Pros I like how all shipping services are available and easy to apply. Everything is easy to understand and operate. The software communicates with most selling platforms and keeps updated inventory. Cons I would like the pricing to be based on volume not number of platforms. Alternatives considered [Sendly](https://www.capterra.com/p/228739/Sendly/) Reason for choosing ShipStation There were more shipping options. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) I needed software that would integrate with my online sells platforms. Review Source MP Marc P. General Manager Consumer Goods Used the software for: 2+ years ### "Good Platform to work on your e-commerce orders. " April 14, 2023 5.0 Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it. Pros The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses. Cons The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[ShipWorks](https://www.capterra.com/p/124587/ShipWorks/)[Easyship](https://www.capterra.com/p/170399/Easyship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipStation I was refered to it as a reliable tool to get shipping done. Unlimited shipping channels can be added. Review Source JL Jade L. Customer Relations Retail Used the software for: 1-2 years ### "Would recommend" March 7, 2025 5.0 Platform is easy to use and amendments can be made easily to orders. Printing is straight forward and platform sorts into couriers nicely Pros Easy to use and function. If ever an error appears there are notes to help suggest what the issue could be which is helpful Cons Customer service do not seem like they want to help - only needed to use them once Review Source DV Desiree V. Owner and manager Retail Used the software for: 1-2 years ### "Great and positive experience!" January 18, 2025 4.0 Overall it was a great and positive experience with shipstation. I recommend to anyone selling on amazon or eBay. Pros Shipstation helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers. Cons Our inventory was never accurate. It stayed a mess and always our weakness. Review Source GS George S. Senior Recruiter Information Technology and Services Used the software for: 1-2 years ### "Powerful Shipping Management Tool for E-Commerce" November 18, 2024 4.0 ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly those managing high volumes and multi-channel operations. Pros Wide Range of Integrations and Time Saving Automation Cons The pricing is high vor small businesses and there are limited customer support options Review Source MH Maria H. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Easy shipping with room for improvement" January 7, 2025 4.0 Overall, ShipStation is a solid choice for businesses looking for an easy way to manage their shipping. It has good tools for handling orders, labels, and tracking, but it might not be the best option for businesses on a tight budget or those needing advanced features without paying extra. Pros ShipStation makes it simple to manage shipping for your online store. It connects to many e-commerce platforms like eBay, Shopify, and Amazon, letting you print shipping labels, track packages, and manage orders all in one place. The platform is easy to use and saves time by automating many shipping tasks. Cons While ShipStation is great for basic shipping, it can get expensive as your business grows. Some features, like advanced reporting and certain integrations, are only available on higher-priced plans. Also, the customer support can sometimes be slow, which might be frustrating when you need help quickly. Review Source MD Mitch D. Lead Co-ordinator Food & Beverages Used the software for: Less than 6 months ### "Overall great and easy to learn " March 20, 2025 5.0 Pros I liked the ability to track progress across multiple time frames easily Cons Some times it could be rather difficult to re-enter and incorrect inventory Review Source GD Grant D. Production and Product Line Manager Former Marketing And Web Manager Retail Used the software for: 2+ years ### "Good Value" November 8, 2024 4.0 Overall a strong positive. Less downtime could be good but good value for the price Pros Affordable, Easy To Integrate, Easy To Use Cons Dated user interface and periodic downtime and glitches Review Source OB Olivia B. FOA Medical Practice Used the software for: Less than 6 months ### "Optimis Corp Review " October 2, 2024 5.0 My overall experience has been great and easy going. Pros what I like most about Shipstation is how easy and smooth the software is for use. Cons There is nothing I currently dislike in regards to Shipstation. Review Source VR Verified Reviewer Academic Education Management Used the software for: Less than 6 months ### "ShipStation: Customer service is lacking!" August 16, 2024 3.0 Pros It is generally reliable and easy to implement and use. Cons I do not like that the customer support is very weak and ineffective. Review Source BC Bryan C. Operation Coodinater Logistics and Supply Chain Used the software for: 2+ years ### "Shipstation is great software for the price, but it has its limitations" March 8, 2018 3.0 Shipstation is great, but as you scale out your business you will most likely need to move to a more robust WMS. For many start up companies that do not have a lot of inventory or a high volume of SKU's, Shipstation will provide a powerful tool that can help speed up fulfillment and release many of the frustration of shipping product while not costing you huge amounts of money. Pros Shipstation is great for companies that are looking for a label printing solution for there shopping carts. Shipstation is able to handle high volumes of orders and allows for labels to be pre-printed, which can greatly increase the fulfillment time. There are pretty good filtering options that can lead to more efficiencies when printing that can save time with your fulfillment team. Shipstation integrates with many different platforms fairly seamlessly, which allows for more diversity in the ever growing number of platforms that are out there. They are also constantly adding new platforms that can integrated with. I think the fact that this software is user friendly and efficient in its design makes this software a worthwhile investment for those that need a better shipping solution. Cons The issues that we have run into with this software as we have scaled to processing over 3000 shipments a day are too many holes which can cause many opportunities for errors, processing speeds, and lack of flexibility. When you are processing up to 3000 orders a day problems flesh themselves out quickly. One issue that has arisen is the inability to hold people accountable when errors occur. For example, since the labels are pre-printed there is not a simple to way to know who misshiped an order when it is sent incorrectly to a customer. On top of that, since the labels are pre-print there is no way to verify through software on the outbound that a shipment is correct. You have to trust that your team is packing order correctly, which is guaranteed to cause problems regardless. There is also the possibility that labels can be double printed or not printed at all since labels are processed and then a PDF is created to print orders. This has been costly for us an multiple occasions, which is hardly preventable no matter who you have printing. Due to the fact that Shipstation is cloud based this can cause issues with processing speeds. We have seen hang ups (especially on Mondays) that cause the whole team to be slowed down due. The other issue with cloud based system is the lack of flexibility for Shipstation to be customized to how you would like it. If changes are made they have to be made globally, which can take a while or just simply cannot happen altogether. 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