# ShipStation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipStation the right Warehouse Management solution for you? Explore 956 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155621/ShipStation/reviews --- ShipStation 4.6 (956) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of ShipStation Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AJ G IT AdministratorFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations.“ April 3, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data).“ April 24, 2026 Parker W TeacherEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall, ShipStation has been a reliable and effective solution for streamlining the entire shipping workflow. Once you get comfortable with the interface, it significantly reduces manual work and keeps fulfillment running smoothly.“ April 30, 2026 TZ Trevor Z General ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “My branded tracking page is non-existent, and my shipping services were no longer displayed on my website checkout pages.“ July 24, 2025 Alex D Co-OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front.“ April 17, 2026 David M Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “ShipStation used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying.“ April 24, 2026 DB Dean B Marketing managerBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite.“ April 1, 2026 CL Chris L OwnerIndustrial Automation, 2 - 10 employeesUsed the software for: More than 2 years. “It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined.“ May 28, 2025 ## Showing most helpful reviews Showing 1-25 of 956 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "ShipStation review " April 17, 2026 5.0 The platform’s greatest strength is its ability to centralize orders. Whether you are selling on BigCommerce, Shopify, Amazon, or eBay, the sync is nearly instantaneous. It eliminates the manual labor of jumping between different marketplaces, allowing us to manage every shipment from a single, unified dashboard. Pros ShipStation Review: A Decade of Reliable Scaling After 10 years of managing logistics through ShipStation, it has remained the backbone of our fulfillment process. Transitioning from a small startup to a high-volume e-commerce brand requires a platform that evolves alongside your needs, and ShipStation has consistently delivered on that front. Cons Prices went up in recent times and it's a bit high for our volumes at the moment. Other than that it's been always reliable Review Source ZL Zach L. Warehouse Manager Apparel & Fashion Used the software for: 1-2 years ### "Great platform to get shipping quickly!" July 11, 2025 5.0 Overall, I was happy with ShipStation when we used it exclusively for all of our shipments. We still use it as a backup when our other platform goes down for maintenance or some other reason. Pros ShipStation is fast and easy to learn and set up. This is a great solution for getting up and running quickly when syncing with your Shopify store. Cons I wish the rate shopping feature was available on the base plan. We ended up switching to another platform for the rate shopping. Alternatives considered [VESYL](https://www.capterra.com/p/10017631/VESYL/) Reason for choosing ShipStation ShipStation remains the best for shipping international. Vesyl is what we use for almost everything now. Review Source Response from Shipstation July 15, 2025 Hi there, Thank you for taking the time to share your feedback—we truly appreciate it. We’d love to invite you back to ShipStation to take advantage of our free version of Rate Shopper, which makes it easy to compare carrier rates and choose the best shipping option for your needs. If you have any questions about how it works or would like help getting started, we’d be happy to have someone reach out directly to walk you through it. Thanks again, and we hope to have the opportunity to support your shipping needs again soon! Best, Hunter DB Dean B. Marketing manager Building Materials Used the software for: Less than 6 months ### "Shipstation " April 1, 2026 5.0 Pros Super easy to use and integrates really well with our shopify site for live rates at checkout and was able to easily create a custom integration with netsuite. Cons While there are plenty of carriers on there, it does lack quite a few in Australia that would be nice if they had. Switched from [Starshipit](https://www.capterra.com/p/138963/StarShipIt/) Starshipit didn't integrate well with shopify for live rates at checkout Review Source David M. Director of Ecommerce Consumer Goods Used the software for: 2+ years ### "Confirmed bug corrupting order data for 9 months with no fix" April 24, 2026 1.0 ShipStation used to be a fantastic platform, but the changes they've made recently to cut costs by downsizing and offshoring their support have been very worrying. We used to love Pros Being able to ship and fulfill all orders accurately and in 1 place. It is fairly easy to use for both regular users using the UI, and advanced users utilizing the API. Cons Broken integration with our listing software causing all order totals to be inaccurate. Poor customer service (we reported the bug to them 9 months ago with no resolution despite it being a major issue that is corrupting order data). ShipStation's ChannelEngine integration incorrectly reads tax-inclusive line item values from ChannelEngine's order payload and then adds tax again at the order level, causing every order to appear double-taxed. This flows directly into connected accounting software. I reported this in August 2025. ChannelEngine's Senior Support Engineer confirmed the bug in writing on the ticket in September 2025, identifying the exact field mapping error. ShipStation acknowledged in October 2025 that the issue had been escalated to their development team. As of April 2026 — 9 months later — it has not been fixed. I escalated directly to ShipStation's \[sensitive content hidden\] and Auctane's \[sensitive content hidden\] as well as 2 \[sensitive content hidden\] of Engineering this week before going public. Several Auctane executives viewed my profile shortly after — no response. The fix requires changing one field reference in their integration code. The support team is responsive but completely powerless to move this internally. If you rely on accurate order financial data flowing through ShipStation, be aware this issue exists and may affect you. Review Source VR Verified Reviewer Head of Core experiences Machinery Used the software for: 1-2 years ### "Shipstation is a well developed usable tool " March 2, 2026 5.0 Very, very positive, as a long-term user, it was easy to set up, has great features for tracking workflows Pros It's easy and intuitive to use, with great support and tools for everyday workflows, with good value for money. Cons The email notifications can be a bit overwhelming, but they can be easily managed with filters, and support is always available to help Alternatives considered [UPshow](https://www.capterra.com/p/158167/UPshow/) Reason for choosing ShipStation Ease of setup with multiple sales channels Switched from [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Shipstaion offers so much more in functionality, workflows, and all-around usability Review Source CP Christie P. Director of Operations Retail Used the software for: 2+ years ### "Shipstation Highly Recommended " April 3, 2025 5.0 Great, really no complaints. System works as it should. Pros It is very cohesive with the integrations. Seamless order processing. Cons Sometimes it takes forever for a label to process. Alternatives considered [Veeqo](https://www.capterra.com/p/150907/Veeqo/) Reason for choosing ShipStation Veeqo takes payments when limits are met, you can't preload funds into the platform. Switched from [ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Didn't like the layout of the ShipWorks platform, kinda buggy. Review Source MK MATTHEW K. Partner Retail Used the software for: 2+ years ### "Ship things from every marketplace you sell on" April 2, 2025 4.0 I sell products on multiple online marketplaces and shipstation was the official product I used to ship from Pros It got me excellent rates and it let me ship from every marketplace. Cons When they came out with the newer look it lost me. I was used to the original view but once it switched it became harder to locate the functions I relied on. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipStation It was around longer and used by a friend I trusted. Review Source GN Gareth N. Boss Apparel & Fashion Used the software for: Less than 6 months ### "Try some otherw" March 28, 2025 1.0 Not great - we used globalpost as a delivery option for some of our packages (a subsidiary of shipstations mother company) And the packages took 3 months to arrive. Had to get a refund and refund our clients. Pros Customer support was ok, integration with label printers was good. Cons The program itself was a little clunky and not intuitive. Alternatives considered [Easyship](https://www.capterra.com/p/170399/Easyship/) Reason for choosing ShipStation Price, but soon left shipstattion for easyship Switched from [Easyship](https://www.capterra.com/p/170399/Easyship/) Actually switched to easyship from shipstation. Way better!!! Review Source VR Verified Reviewer IT Administrator Food Production Used the software for: 2+ years ### "All around best shipping tool" April 3, 2026 5.0 Overall, ShipStation is a fantastic tool for managing shipping/tracking with multiple ship vendors. Accurate cost references, detailed tracking, detailed customer data, and efficient support are a few of the many reasons this tool exceeds expectations. Pros ShipStation combines all the necessary shipping and tracking tools needed under one roof. While being a fairly cost-effective solution for warehouse teams, it is pretty robust. Setup is incredibly simple, which plenty of guidance from customer support! Cons The tool can be a little bit of a resource hog on more basic thin clients and lower hardware spec'd workstations. It does exactly what is needed though. Review Source Parker W. Teacher Education Management Used the software for: Less than 6 months ### "Makes our store run smoothly!" April 30, 2026 4.0 Overall, ShipStation has been a reliable and effective solution for streamlining the entire shipping workflow. Once you get comfortable with the interface, it significantly reduces manual work and keeps fulfillment running smoothly. Even with a few usability challenges, it remains a strong platform that supports business growth and operational efficiency. Pros ShipStation offers a powerful set of tools that make managing orders, printing labels, and handling multi‑channel shipping far more efficient. Its automation rules save a huge amount of time by reducing repetitive tasks, and the platform integrates smoothly with many major marketplaces and carriers. The dashboard is organized in a way that helps you stay on top of fulfillment without feeling overwhelmed. Cons Despite its strengths, ShipStation can feel complicated when you’re first learning the system, especially if you manage multiple stores or carriers. Some features are buried behind menus, and certain advanced tools require extra setup that isn’t always intuitive. Pricing can also become a concern for smaller businesses as their shipping volume grows. Review Source NS Nicole S. Owner Arts and Crafts Used the software for: 2+ years ### "ShipStation was great, until it wasn't " September 23, 2024 5.0 I used ShipStation for a couple years until they added postage fees to my account that were not for my shipments and wouldn't help me resolve it. Pros I liked that I could integrate ShipStation with my SquareSpace website and easily print postage for orders. Cons The customer service and follow up could use some improvement. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing ShipStation I liked that ShipStation was an integration in my website Review Source KN Kyle N. Operator Apparel & Fashion Used the software for: 1-2 years ### "Works Okay, Remote printing issues" June 19, 2024 5.0 I wouldn't not recommend using ShipStation, but the integration with the Rollo printer was annoying, specifically on the Mac. It didn't have issues integrating with ecommerce platforms like Shopify or Amazon, and was reliable for sending the correct data and receiving the full and accurate orders. Pros It integrated well with Shopify, Walmart.com, Etsy, eBay and Amazon. Cons It had connection issues with the remote printing option and Rollo. I would have to frequently disconnect and reconnect the software. The cost jumps up rapidly after 50 orders, and during my off season, if I'd forget to downgrade, I would pay a lot for services I wasn't using Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/) Reason for choosing ShipStation It was easier to use and I didn't need 3PL warehousing that ShipBob offered. Review Source LH Lucas H. owner Retail Used the software for: 1-2 years ### "Ok Unless There Is An Issue" June 28, 2024 2.0 If you have an issue with a package you shipped on shipstation with UPS, you are out of luck. You can't open a claim on UPS because you used shipstation and shipstation won't open claims on your behalf. Pros it is relatively easy to use and has the same rates as other sites. Cons the customer service is a horrible joke. I can't say how bad it is. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) I was forced to. the old shipping module went away. Review Source KL Kathy L. CEO Marketing and Advertising Used the software for: I used a free trial ### "Can't get it to work to even start and live chat support is really bad" May 22, 2024 2.0 My overall experience? Very stressful and upsetting dealing with unqualified support staff who wasted my time and got me nowhere. This, to me, says a lot about the company. What happens after our store goes live and something breaks? Will it be down a week because support is non-existent? Or can I trust a company to build a quality product when they won't invest in quality help? I hope they and others like them are listening. This is not just ShipStation. Companies need to realize the importance of good support. It can make them or break them. I'm off now to find a company with good, well-trained support that has a good command of the English language. Do they still exist? Pros The ai chat bot was great. Very well trained. I was excited, but could only go so far before I needed a human. Then things went to hell. Never could get it working to know how well it works. Cons There are many problems and the labels were misleading so it was impossible to know what the real problem was. Is it a bug? Is it misconfiguration? Is it just something I don't understand because the explanations on the page weren't clear? I couldn't say and live chat was not helpful at all. He couldn't understand the simplest questions so after 2 hours of trying to get the app connected to our store, and Loom video after Loom video I made to make it easy for him to comprehend, I had to give up trying. Even though his vocabulary was large, it's pretty clear, because of his lack of comprehension, that English was not his first language. But if he knew his job, the language shouldn't have even been a problem. If the shipping app doesn't connect to your ecommerce store, and I showed him pictures to make it crystal clear (it said no shipping options), he should have been trained enough to know what to do to fix it. He didn't even understand the question. Switched from [Easyship](https://www.capterra.com/p/170399/Easyship/) Bugs with Easyship and a week later they still didn't even attempt to address them. Review Source VR Verified Reviewer Owner Arts and Crafts Used the software for: 2+ years ### "Best in class order management, but inventory management is flawed" March 3, 2023 5.0 Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection. Pros The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want. Cons The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features. Alternatives considered [Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing ShipStation Cost, and best-in-class features, reliability and availability. Switched from [Multiorders](https://www.capterra.com/p/175368/Multiorders/)[Veeqo](https://www.capterra.com/p/150907/Veeqo/) Shipstation's order management, shipping management and labelling (including the Shipstation Carrier Services which is like a proxy prepay account for some couriers we don't qualify for direct integrations with) is literally best in class. None of the others come close. Review Source JL Jade L. Customer Relations Retail Used the software for: 1-2 years ### "Would recommend" March 7, 2025 5.0 Platform is easy to use and amendments can be made easily to orders. Printing is straight forward and platform sorts into couriers nicely Pros Easy to use and function. If ever an error appears there are notes to help suggest what the issue could be which is helpful Cons Customer service do not seem like they want to help - only needed to use them once Review Source DV Desiree V. Owner and manager Retail Used the software for: 1-2 years ### "Great and positive experience!" January 18, 2025 4.0 Overall it was a great and positive experience with shipstation. I recommend to anyone selling on amazon or eBay. Pros Shipstation helped my team and I to be organized and not only on time but ahead of time when it came to shipping products to our customers. Cons Our inventory was never accurate. It stayed a mess and always our weakness. Review Source OC Owen C. MD Consumer Goods Used the software for: 2+ years ### "Great tool for managing and tracking inventory & shipping" November 8, 2024 5.0 Pros Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform Cons has more funtionality than we need and prices have gone up recently Review Source MH Maria H. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Easy shipping with room for improvement" January 7, 2025 4.0 Overall, ShipStation is a solid choice for businesses looking for an easy way to manage their shipping. It has good tools for handling orders, labels, and tracking, but it might not be the best option for businesses on a tight budget or those needing advanced features without paying extra. Pros ShipStation makes it simple to manage shipping for your online store. It connects to many e-commerce platforms like eBay, Shopify, and Amazon, letting you print shipping labels, track packages, and manage orders all in one place. The platform is easy to use and saves time by automating many shipping tasks. Cons While ShipStation is great for basic shipping, it can get expensive as your business grows. Some features, like advanced reporting and certain integrations, are only available on higher-priced plans. Also, the customer support can sometimes be slow, which might be frustrating when you need help quickly. Review Source MD Mitch D. Lead Co-ordinator Food & Beverages Used the software for: Less than 6 months ### "Overall great and easy to learn " March 20, 2025 5.0 Pros I liked the ability to track progress across multiple time frames easily Cons Some times it could be rather difficult to re-enter and incorrect inventory Review Source cF christopher F. Owner Wireless Used the software for: Less than 6 months ### "shipping with shipstation!" October 6, 2024 5.0 My overall experience with ShipStation has been positive. It’s user-friendly and integrates well with various sales channels and carriers, making shipping and order management much easier. Pros I like ShipStation’s ease of use and its integration with multiple sales channels and carriers. Cons The customer support is limited and can be a tad pricey Review Source KP Kristin P. Admin Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Good shipping tool" September 4, 2024 5.0 Pros ShipStation is easy to use and doesn't require too much training Cons There are occasional errors on the website that can last a while and the customer service take a while to get through. Review Source mT mike T. engineer Civil Engineering Used the software for: 1-2 years ### "ship station review" August 23, 2024 4.0 very good, use it quite often for shipping parts Pros very easy to use to send lots of different packages Cons somewhat limited on carriers that can be used Review Source SB Shira B. CEO Marketing and Advertising Used the software for: 2+ years ### "ShipStation, you make our company profitable!" May 4, 2023 5.0 Great experience, great customer service, friendly design, and our customers love to use the tracking feature! Pros IT IS AMAZING! So hard to choose! So fast, it is seamlessly automated to my client's shopify store. IT is amazing to see, the customer orders, shipstation opens her order, makes a label, and sends us a shipping receipt. Then, we pack and send the item. Cons It wasn't available in Israel, and doesn't work with Israeli shipping companies. We did find a workaround! Reason for choosing ShipStation So much easier, and so little legwork! Even cheaper too! Review Source Marcos T. Director of E-Commerce Packaging and Containers Used the software for: 2+ years ### "Shipstation no matter how big or small" July 12, 2022 5.0 We have been using shipstation for about 2 years and we do not plan on switching anytime soon. Pros Shipstation is great for our warehouse associates as they see our orders come in and even provide status updates on how long the shipment has been in the queue. It is also great for even providing Sales Reports and Shipping reports. Cons There was a bit of a learning curve for Shipstation for our specific standard operating procedure but it works regardless. Reason for choosing ShipStation Shipstation is affordable and plays well with our overall techstack. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.