# Page 8 | SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is SPS Commerce the right EDI solution for you? Explore 494 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155593/SPS-Commerce/reviews --- SPS Commerce 4.2 (494) [View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 8 - Reviews of SPS Commerce ## Showing most helpful reviews Showing 176-200 of 494 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Wholesale Director Sports Used the software for: 2+ years ### "SPS Review" May 21, 2019 5.0 Pros The ease of having everything in one place for accepting orders and invoicing is nice. It is time saving and convenient. Cons The pricing "per document" is a little ridiculous if I'm being honest. On top of what you already pay monthly seems like overkill. A one price per month would be easier in my opinion and more cost effective for our company. Review Source VD Vincent D. VP of Vendor Relations Used the software for: 2+ years ### "It has been a pleasure doing business with SPS. " April 17, 2018 5.0 Customer invoicing and inventory tracking are made simple. Pros It's intuitive making it easy to learn/understand. The main categories are big, bold and easy to read. The search feature works well. Cons It takes more "clicks" than necessary to pull up the desired document. I'm always having to use the search feature to navigate the site. I prefer their older format. Review Source MB Maggi B. Director of E-Comm Apparel & Fashion Used the software for: 2+ years ### "Difficult to use" November 24, 2020 2.0 Time consuming Pros I don't like this software, although some of that maybe because I am the dropshipper for a website and don't have control over it Cons The steps. Even with having someone go through how to make it better, its still SOOOOO many steps. You do the same work 3 times and you still have to manually make the shipping labels and no packing slips Review Source GG Garrick G. Head of Operations Apparel & Fashion Used the software for: 1-2 years ### "Gets the job done but not ideal by any means" November 18, 2021 3.0 Pros Allows us to work with larger retailers (Nordstrom, Stitch Fix, etc.); the portal also keeps all documentation in one centralized location that we can reference Cons A lot of manual work (especially the advanced ship notices) could easily be removed through a spreadsheet upload but imagine that the SPS team won't build this feature so that you have to pay them to integrate with your 3PL Review Source TW Tamma W. Procurement Dir. Utilities Used the software for: 2+ years ### "SPS Review " November 19, 2020 5.0 Pros Ease of use of how to use the software and being able to see that the invoice went. Since the upgrade, it is a much better system and easier to invoice. Cons Not being able to see payment status on Invoices submitted through the system Reason for choosing SPS Commerce It is what 3M and Basin where using and were asked to use so we could invoice them at the time. Review Source MS Michael S. VP Imports Used the software for: 2+ years ### "I have been using SPS for many years and their software truly simplifies the entire EDI process." May 21, 2018 5.0 It simplifies all of my EDI services. Pros I love how easy it is to use and navigate. It takes about 30 minutes to learn and get up and running. Customer support is great and gets back to you within a day. Cons I am hard pressed to find anything that I do not like about the software. The new software really addressed the issues in the previous software. Review Source RG Robert G. Director of Supply Chain Consumer Electronics Used the software for: 2+ years ### "Great value and service" March 22, 2019 4.0 SPS has been great by allowing integration for invoicing to our customers which frees up time and makes accounting of invoices easy. Pros Easy to use and never any downtime. Customer service is great when needed and quick to respond Cons When down several levels deep in options to go back up 1 or 2 levels cant use back button have to go back to beginning and drive back down. Review Source TS Tom S. General Sales Manager Food Production Used the software for: 6-12 months ### "Bugs, Glitches, and unresponsive Support" February 15, 2019 1.0 We pay for this service , it is an added cost to do business, no savings there, also we spend more man hours on inputting orders then ever before, no advantage for us using the SPS, we do use other EDI Platforms that are much more user friendly, and do not have the problems that SPS has. Pros I really can't think of anything that stands out . Cons Lack of support from SPS, we have had and still have issues with bugs in the system, the SPS people just can't seem to fix the issues, and are slow to respond to these issue. It is difficult to correct pricing, and when a deduction is taken from our invoice we get no response on what it was for, or if it is going to be paid back. Not user friendly. Review Source Response from SPS Commerce February 20, 2019 Tom, thank you for sharing your feedback. Our support team works diligently to ensure an efficient response and we have parterned with our development team to ensure your pricing issue is resolved. We have reached out directly and look forward to your response. CK Carol K. IT Administrator Wholesale Used the software for: 2+ years ### "SPS Fulfillment review" December 3, 2019 5.0 Without SPS's integration with NetSuite we would not have been able to gain Big Box Store customers. Pros It's easy to add partners and new setups. Cons For customers that are invoice only in EDI, adding new items to their cross reference table is cumbersome. Wish I could do it myself. Review Source JM Jean M. office manager Used the software for: 2+ years ### "Fair" April 23, 2018 3.0 We were very frustrated with the new format as we were use to the older format and felt it was complicated unnecessarily with the new format. Although the side bar with navigation pane is very helpful on the new format. Pros I like the way the navigation shows to the right side. Originally you had to go back to another screen but now it is located in a much more user friendly area. Cons SPS changed it format a year or so ago. I preferred the older format. It was more stream line. This could possibly be familiarity more than anything but we still feel it was a better format. Review Source DO Denise O. Accounting/Vender relations/shipping Used the software for: 2+ years ### "Love working with SPS" April 18, 2018 5.0 Make our job here at Almased much easier. Pros It is easy to use. The representatives are awesome when you call they jump right on with you and help. This is good for me LOL Cons I have no con with SPS software. It is awesome again if there is ever an issue I call they fix but it really is never with the software it is with the driver. Review Source JS John S. EDI Manager Consumer Goods Used the software for: 2+ years ### "SPS Commerce Fulfillment" July 2, 2020 5.0 EDI functionality and ease of set up with new Trading Partners. We save time daily with t he EDI services provided by SPS Commerce. Pros SPS WebForms solution is easy to use for all departments. Saves us time on a daily basis. Cons Sometime we would like some modification for our side, but that would require all users (other companies) to buy in as well. Review Source SC Shawn C. Owner Consumer Goods Used the software for: 1-2 years ### "Clunky piece of garbage. Horrible customer service. Slllooowww. " August 11, 2023 1.0 Horrible. I would not recommend using them at all Pros There are ZERO PROs. These is absolutely nothing about this software that is good. Cons Clunky. Takes too long to save changes. Unnecessary steps needed to make the software work. Customer SERVICE IS TERRIBLE!!! Review Source SP Sofia P. Plant Controller Food Production Used the software for: 2+ years ### "Vantage Point 4" June 24, 2020 5.0 Nice company to work with. Exceptional customer service, they do care about their customers. Pros Flexibility, user friendly interface. Ability to integrate with GP Microsoft Dynamics. Auto transfer from one system to another. Cons The software is well built. Once you understand the purpose for each function and view it becomes easy to use. Review Source RM Rob M. GM Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Dissapointed" March 8, 2023 2.0 Not great. The system was okay but the support was not very good. If they had better support, I would still be there. I canceled my plan.. which also was not easy and unsatisfying Pros The support to set up my items was great. Cons Difficult to set up with customers' websites Reason for choosing SPS Commerce A few of my customers said they were using it, but it ended up, that they only need excel flat sheets. Review Source TR Tiffany R. EDI Dev Information Technology and Services Used the software for: 2+ years ### "Great software with Awesome support! " July 15, 2019 4.0 Great team, very happy with the product. Pros Ease of use and administration of users Great customization options along with out of box capability Helpful, responsive support team Cons Needs more flexible install model - some users are more savvy and can independently install. The option to do so would be a great addition. Review Source MP Melissa P. Supply Chain Assistant Manager Logistics and Supply Chain Used the software for: 2+ years ### "Great, smooth and easy to use software" March 23, 2021 5.0 On time/accurate purchase orders. Compliance with customer. Pros Ease of use - self explanatory, customer service available in chat and on phone, ease of understanding the flow of documents. Cons Nothing is a con with this software, very easy to use. Reason for choosing SPS Commerce Ease of use and really good customer service/technical support staff. Review Source SD Sylvia D. CFO Wholesale Used the software for: 2+ years ### "EDI for small companies" June 14, 2019 4.0 Installation was straight forward with easy telephone and on line support. Adding additional customer was easy as well as removing customers Pros Easy to download orders into QuickBooks and upload invoices Common system in use by all our EDI customers Cons Costly to set up for just one customer - sales need to justify monthly expenditure Review Source JH Jenny H. Head of Drop Shipping Wholesale Used the software for: 2+ years ### "Not as intuitive as it could be. When working properly, can be a good tool." April 18, 2018 3.0 Can save time time but also can give you a headache when things are not working properly, ESPECIALLY during peak times like Christmas. For the money, you think the bugs would be worked out and not happen every year. Pros The ability to generate shipping labels with in the site is a time saver. Being able to invoice through the site is also nice and a time saver. Cons When it gets bogged down, orders can fall through the cracks, things don't send in a timely manner. This mainly applies to Target. Rarely have issues with Cabela's. Very expensive. Review Source DH Dave H. Sales and System Support Computer Networking Used the software for: 2+ years ### "Need the option to update all items for acknowledgement" February 22, 2019 5.0 It helps to streamline the po/order process. Pros It is intuitive and helps us to refer to other PO's that have not been processed or if we have questions on a PO. Cons Need to allow for you to update the "Item Accepted", ship date, and acknowledgment of all line items (not available with ADI acknowledgements), at one time. PO's with multiple line items becomes time consuming and not able to acknowledge all at once (i.e WESCO acknowledgements). Also need another field in the acknowledgement to add notes. Review Source FR Fred R. ERP Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Vantage Point EDI" June 12, 2019 5.0 Easy to use and maintain with little or no downtime. Ability to on-board new trading Partners very quickly Pros Robust In-house solution Ease of Mapping and Troubleshooting Intuitive Interface Cons Prefer to leave Master Data on the ERP side. That being said, we are implementing a change to make this happen. Reason for choosing SPS Commerce Microsoft Certified Review Source Kristoph K. Medical Information Coordinator Pharmaceuticals Used the software for: 2+ years ### "Does the job that it's required to do, isn't overly flashy, and is easy to use" April 17, 2018 4.0 I was always able to effectively see our vendors' orders, invoices, and claims. It's easy to use and logically laid out. Pros The support team for SPS is world-class. They have always provided prompt support and they seem to always understand the root cause of the issues at hand, whether user-related or system-related. Our vendors use SPS as a platform as a pragmatic approach to business solutions and it delivers with a user-friendly platform. Cons I would say that it suffers the same problem every shared platform does: it either sacrifices flexibility to cater to certain vendors, or it sacrifices customization to cater to all vendors. Review Source Bonnie B. Electronic Data Interchange Specialist Consumer Goods Used the software for: Less than 6 months ### "The best part of SPS Commerce Fulfillment is their team!" February 15, 2019 5.0 The best part of SPS Commerce is their team. Our account manager, fulfillment on-boarding team and the ERP integration team are all amazingly knowledgeable and patient! We had a large number of EDI customers to move over from another VAN in a short period of time and adding new customers every month. Our SPS team is always quick to respond and start testing. Pros SPS Commerce Fulfillment is very easy to use and easy to learn for EDI newbies. I love the pop up tips under certain fields. The GUI is pleasant to look at and use. Cons I would prefer if the turn around documents automatically filled in certain fields from the original PO automatically. Review Source VR Verified Reviewer IT Manager Building Materials Used the software for: 2+ years ### "works fine...does what we signed up for" June 4, 2018 5.0 quickened up data entry time.. Pros customer support is fairly prompt. did take a while to set up, but the staff were very responsive and professional, and once set up, we did not have any issues Cons some quirks now and then in the import file, like an odd backslash that prevents the text file from importing Review Source JR James R. Data Manager Plastics Used the software for: 2+ years ### "EDI Made Easy" July 10, 2019 5.0 Pros The best part of installing and using Vantage Point is their customer service. I'm no EDI expert, but they certainly are. They have been quick to respond, knowledgeable, and polite in all of my dealings with them. Cons I honestly can't think of anything that I don't like about Vantage Point. Review Source Similar Products Featured ## Related categories [Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[PIM](https://www.capterra.com/pim-software/)[EDI](https://www.capterra.com/edi-software/)