# Page 7 | SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is SPS Commerce the right EDI solution for you? Explore 494 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155593/SPS-Commerce/reviews --- SPS Commerce 4.2 (494) [View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 7 - Reviews of SPS Commerce ## Showing most helpful reviews Showing 151-175 of 494 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Specialist Retail Used the software for: 1-2 years ### "I couldn't operate without SPS" June 6, 2019 5.0 Excellent choice, great support, and continuous operation Pros Easy to use, great support and account executives available and it is super helpful Cons I feel they charge for nay documents and might increase charges based on usage Review Source NM Nancy M. Office Manager Consumer Goods Used the software for: 2+ years ### "Easy to work with. Both the programs and the people." June 5, 2018 5.0 Most of my larger customers use SPS Commerce, so when there are any updates from my customers, the changes are automatic and I don't have to worry about making any changes from here. This is a great help! Pros We had been using a company that was very difficult to deal with and get information from when we had questions. SPS Commerce is very good about answering the phones and having someone that can help with all of our questions. The software is very logical and easy to work with. Cons I wish only the fields that the customer requires, would show during input. Or the actual needed items would be marked appropriately. This is done somewhat, but not correctly all the time. Review Source ED Elsha D. Account Manager Cosmetics Used the software for: 2+ years ### "User Friendly EDI Platform" August 9, 2019 4.0 Pros SPS is incredibly user-friendly and the interface is aesthetically pleasing. The advanced search function and the ability to add rules is very helpful. My most favorite part of working with SPS is the customer service team; they are always incredibly helpful and I never have to wait more than a few minutes to get someone on the line. Cons The way the site loads is not always intuitive. For example, when I select quick-entry for an invoice and enter in the areas and hit save, it stays on the same page rather than taking you to the invoice. So then I have to click source document and click the invoice or go find it in the transaction tab. This is only a few extra clicks but it seems silly it wouldn't save and take you directly to the invoice to either further edit or submit. Review Source LB Lisa B. Controller Cosmetics Used the software for: 2+ years ### "Use for Multiple Vendors" January 21, 2020 4.0 Pros Ease of use no matter the vendor once everything is set up. Acceptability by our vendors. Cons Pricing and billing. It seems like one is nickel and dimed for every little thing. They will give back credits to make it seem as if you are getting something for nothing. The billing can be terrible if you do not have the right sale rep or person to set everything up correctly or fix it. Reason for choosing SPS Commerce One of our largest vendors recommended them. Review Source TC Terri C. CFO Consumer Goods Used the software for: 2+ years ### "Great Option of EDI Processes" September 25, 2020 5.0 Customer service and the implementation teams are first-rate. They make it easy to add additional partners. Pros The automation of our fulfillment and invoicing processes. Customer service is also great. Cons Sometimes difficult to find the cause of errors, and once it's been fixed, we cannot re-submit ourselves but have to reach to Customer Service to do it for us. They always respond quickly, but it would be better for both sides if we could do it ourselves. Review Source BR Brandon R. Senior Data Integration Specialist Consumer Electronics Used the software for: 6-12 months ### "This software can do anything!" June 12, 2019 4.0 VP has allowed us to quickly adjust to our customers changing requirements as well as quickly onboard new partners and documents. This has lead to a surge in EDI volume, order accuracy, and better fulfillment times. Pros Having the ability to build our own interfaces and maps was a huge plus for us. We have a lot of partners who do not always follow EDI standards and we sometimes need to make unconventional map changes to accommodate them. Other customers are sending custom flat files or XML files and we were able to integrate them into VP. Cons The Vantage Point 4 UI can sometimes be quirky and misbehaves. We had performance issues installing the application on client machines (versus remoting into the server) - however, this could be due to how our infrastructure is set up. Review Source JW Janet W. Application Systems Supervisor Consumer Goods Used the software for: 2+ years ### "SPS Commerce Fulfillment Does Get The Job Done" January 2, 2020 4.0 We are able to process orders for multiple customers using SPS Commerce Fulfillment. Pros The SPS Commerce Fulfillment software offers most of the functions needed to process customer orders. Cons Some of the processes are cumbersome and not as efficient as other software. The user interface isn't the easiest to use. Transaction pricing also not as low as other software options. Reason for choosing SPS Commerce We had a major customer that required we use SPS Commerce. Review Source PN Peter N. CFO Food Production Used the software for: 2+ years ### "On-boarding our new customers is easy & fast & efficient." August 20, 2020 4.0 Great support of a well functioning product. The need for support is very, very rare, but is provided immediately in the very few cases where we are in doubt. Daily / hourly use is flawless. Very efficient. Pros Very easy to get up and running, and excellent SPS experts are always available just a phone call away. Cons Nothing I can think of, except for more passwords to remember ; - ) Reason for choosing SPS Commerce SPS is recommended by several of our large US grocery chains. Review Source KC Kristin C. VP Marketing & Comm Sporting Goods Used the software for: 2+ years ### "SPS Ease" March 21, 2022 5.0 Pros SPS is user friendly, easy to implement and accepted across the board on all of our partners. We chose SPS Commerce because they are the industry standard. Cons SPS Commerce is pricey and is a large part of our monthly business expenses. Review Source MP Mark P. Parts sales Automotive Used the software for: 2+ years ### "Great service and easy to use" July 24, 2020 5.0 Its been great so far and it has been getting better and easier to use over time. Pros The support team is great at getting back quickly, and it's very easy to use. Cons The order list could have more custom columns so sorting would be simpler. Review Source Response from SPS Commerce July 29, 2020 Thank you for your review and feedback on Fulfillment. You mentioned how custom columns would be useful, and we'd like to see if we can help. A representative from our Customer Success team will be reaching out this week to learn more. AZ Ari Z. Customer Service Manager/ Sales Rep Consumer Goods Used the software for: 2+ years ### "Fulfillment" December 1, 2020 4.0 Pros Layout is quite easy to read and search for specific orders, shipments, etc. Cons I only use this for order entry on my side of the business so I can only speak to that. Occasionally have issues with transaction lists being too broad so it takes time to narrow down parameters. Also, adding products to feeds isn't always intuitive. Better or more easily available guides would be helpful. Review Source VR Verified Reviewer Spare Part Sales Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "SPS Commerce" December 18, 2019 5.0 Easy to use and great customer support. Great for maintaining larger stores. Pros This program is easy to retrieve orders and send the appropriate documents. You can also archive and search older documents. Cons If you get any sort of lag it is difficult to work in the program and doesn't function correctly. Nothing terrible. Review Source CH CHRISTINE H. EDI Manager Wholesale Used the software for: 2+ years ### "Quick and easy to use" January 28, 2019 5.0 We do a large volume with web forms fullfillment with 4 vendors. If you are unable to integrate your own EDI system this works very well. Pros Easy to use, it's quick. I like the abilty to use templates. Cons limited search options, can't search within po's or by ship to. If you need to print alot (100+) documents, it's pretty slow - sometimes errors out. You cna only print 100 documents at a time. Review Source EM Eric M. Business Manager Dairy Used the software for: Less than 6 months ### "Inefficient, costly, completely worthless software for the supply side." December 21, 2020 1.0 My business problem is CAUSED by SPS Commerce. We are trying to work through the initial implementation, but it has dragged on for months. Poor execution, incredibly poorly timed roll-out . There was a protocol in place for conducting business that was smooth, efficient, and took the burden off of the hands of the customer. SPS Commerce has broken something that worked for 30 years to the point where the business may be lost. Pros I cannot express how strongly I feel about the limitations of this software. The only thing I can say is that the interface is okay at best. Cons The purchase orders and invoicing upload are redundant and do not integrate with existing software. The purchase orders generated are so erratic we often cancel deliveries. Too frequently product is over ordered or not ordered at all. Our account somehow is setup to grant discounts (we do not honor those). We supply products with very thin margins, and the cost of administrating all the extra steps required will have cause pricing the retailer may find non-competitive. Reason for choosing SPS Commerce We were forced to participate by the customer (national chain). Review Source VR Verified Reviewer Customer Supply Chain Consumer Goods Used the software for: 1-2 years ### "SPS a Poor EDI Solution" April 26, 2022 3.0 Pros SPS does all of the EDI setup and maintenance but this is also their downfall. Cons Small changes that are easy to make with our new provider required opening a ticket with SPS. All of this takes time and is just a bad way to update things. SPS has also been partnering with companies for testing updates that vendors using other providers have to complete. The fee's charged for this useless testing is nothing less than extortion. Review Source Response from SPS Commerce May 4, 2022 Thank you for your feedback. We understand how frustrating it can be when your expectations are not met. All customer feedback is reviewed pass along to our teams at SPS to improve customer service across all channels. Thank you! kK kristen K. Operation Manager Logistics and Supply Chain Used the software for: 1-2 years ### "webforms vs Imbedding into NS" May 14, 2019 1.0 NOT GOOD. I do not recommend this platform for growing companies. use DI Central instead Pros if you are using webforms and all your case packs are the same, the functions are easy. If you are using NS, this is not the software to use. Cons if you are using webforms and all your case packs are the same, the functions are easy. If you are using NS, this is not the software to use. the implementation is the most complicated enviroment. the customer support are only focused on what their role is, they do not make sure that you are functioning and happy with your software. Our business model is rather complicated and thus having the fucntions support that model are left up to the customer rather than the support helping you get the right outcome. Review Source DW Debbie W. Customer Service/Accounts Receivable Business Supplies and Equipment Used the software for: 2+ years ### "Using SPS Commerce" May 20, 2022 4.0 I do like using this website overall as a whole. Pros I find the content very easy to maneuver and operate. Cons I don't like that I cannot contact my vendors through this website on invoices that have not been paid or are overdue. Review Source Benjamin M. Operations Mangaer Food & Beverages Used the software for: 6-12 months ### "Easy to use for small business" September 25, 2019 4.0 Pros It's easy to use once you get the training. It takes a few reps to get the hang of it but once you start to use it consistently it's a breeze. Cons Troubleshooting is difficult. You'll most likely need to contact customer support - who are great - but it's an extra step that can take time. Review Source SG Sandy G. VICE PRESIDENT Electrical/Electronic Manufacturing Used the software for: 2+ years ### "SPS COMMERCE" July 19, 2018 4.0 WE HAVE SEVERAL CUSTOMERS THAT REQUIRE US TO USE SPS AND IT IS MUCH EASIER THAN SENDING AN INVOICE FROM OUR CURRENT OPERATING SYSTEM FOR INVOICING. I ALSO LIKE THAT THE PURCHASE ORDERS AND SHIPPING INFORMATION ARE ALL IN ONE PLACE WHEN YOU NEED TO REVIEW. Pros THE SOFTWARE IS SO EASY TO USE IF YOU HAVEN'T BEEN AROUND SITES LIKE THIS BEFORE IT WILL MORE OR LESS WALK YOU THROUGH EVERYTHING YOU NEED TO KNOW OR DO. WHEN YOU ARE DONE YOU CHECK FOR ERRORS AND THE SOFTWARE LETS YOU KNOW WHERE TO FIX THE PROBLEMS. Cons IF YOU HAVE MADE A MISTAKE AND NEED TO GO BACK AFTER YOU HAVE SUBMITTED THE FORM IT IS A HEADACHE TO FIX IT. Review Source CT Cory T. Director of Information Systems Farming Used the software for: 2+ years ### "A solid EDI solution." June 13, 2019 5.0 Vantage Point EDI is a great product, flexible easy to use with rock solid performance. Pros A very flexible product that will function across several flavors of ERP. The support services and expertise of the staff is second to none. Cons The scheduling module and backend functionality can be a little complex. However, with the help of support we were able to quickly grasps the concepts. Review Source KR Karina R. Sales Support Coordinator Food Production Used the software for: 2+ years ### " Friendly, Fast, Efficient Team" September 30, 2020 4.0 I give it a #9- I have had a good experience with them, it helps when the account manager is active with his customers. The SPs team is friendly, friendly, fast, and efficient to help. Pros Enjoy the feature that we integrated SPS to our QB's, this was a time saver! Cons Pricing- Perhaps extra discounts when adding new partners. Reason for choosing SPS Commerce I wasn't part of choosing the SPS Commerce, but am thankful we have it. Review Source GG Garrett G. Director of Marketing Food Production Used the software for: 2+ years ### "A workhorse software for SMB and LB" June 24, 2020 5.0 Pros The software is very simple, anyone can use it. It is also quite powerful which allows any size business to optimize it for their EDI needs. Cons It can be expensive depending on the implementation. Is it worth it? Yes! Just be prepared for the connection fees to each customer/vendor. Long run, it simplifies the supply chain process which generates greater revenue. Review Source AC Alex C. President Consumer Goods Used the software for: 2+ years ### "Less errors, less stress, less worry" August 21, 2020 5.0 It's been very positive. Our Managed Services rep has been very diligent, knowledgable and a real pleasure to work with. Pros The DM team has been proactive in fixing repeat issues. This has resulted in more prompt payments from customers and less deductions for errors. Cons It still has required expertise on our end, although hopefully this will be needed less and less, as time progresses. Review Source Terese T. IT Manager Wholesale Used the software for: 1-2 years ### "Data Masons -- EDI" October 21, 2019 5.0 Pros The software is setup so nicely and it is easy to navigate through. Cons Running sync processes in AX to get things to integrate. Review Source JA Janet A. VP of Operations Wholesale Used the software for: 2+ years ### "Very pleased with SPS" December 2, 2021 5.0 Overall, we're very pleased with SPS. As a small company, it's a bit expensive for us. But it definitely makes the process much easier. Pros It's a robust product that makes it easy to find everything in one place. Integration with customers is quick and efficient. The implementation specialists communicate well and keep us informed on the setup progress Cons Sometimes it's a bit confusing and not intuitive. I wish there was more help information on many of the fields, because sometimes we're not sure what to enter into them. Review Source Similar Products Featured