# Page 6 | SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SPS Commerce the right EDI solution for you? Explore 494 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155593/SPS-Commerce/reviews --- SPS Commerce 4.2 (494) [View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 6 - Reviews of SPS Commerce ## Showing most helpful reviews Showing 126-150 of 494 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jerrod W. Operations Manager Plastics Used the software for: 2+ years ### "Easy to use but inconsistent between Customers" July 28, 2020 4.0 Pros We appreciate the ease of use. Everything is automated and we hardly ever have to communicate with our customers for any questions. The customer service team is always helpful and able to answer questions quickly. Cons We do not appreciate the inconsistencies between companies. SPS is a great platform but the process is not the same between customers. It is sometimes confusing working between customers and the information that they require is so different. Reason for choosing SPS Commerce We chose SPS Commerce as our go-to EDI based on our customers' process. Review Source LE Linda E. Sr. Systems Analyst Logistics and Supply Chain Used the software for: 2+ years ### "I am happy with Data Masons Vantage Point EDI software" February 2, 2019 5.0 I have been able to meet all of my EDI trading partners, customers, and users needs for both mapping and reporting. It is a powerful EDI software. Pros I like the ease of integration with Microsoft Dynamics AX ERP software and the ability to utilize SQL scripts. When I need support my issues are always addressed promptly and professionally. The training and implementation assistance that I received was very thorough. We have needed to upgrade our ERP software and move our servers to the cloud and the Data Masons team was knowledgeable and the transitions went smoothly. They are always very helpful and accommodating. Cons There are a few quirks but nothing that can't be worked around. I understand that many of them have been addressed in upgraded versions. Review Source VR Verified Reviewer Door-to-Door Salesman Research Used the software for: 2+ years ### "simple and streamlined for large complex orders, but tedious or slow for high volume" February 13, 2019 4.0 pretty good with the exception of a few downtimes Pros the layout is very simple, clean, easy to use, and complete Cons I cannot do any mass updates or uploads. Review Source DR Diana R. EDI Programmer / Analyst Consumer Goods Used the software for: 2+ years ### "Using as an interface between two EDI customers is much easier than using SPS to map " November 8, 2019 3.0 When we were using SPS Commerce as the hosting system for all of our EDI transactions, the response time to get a problem identified and resolved would require MANY phone calls, tickets and responses to tickets and transferring tickets between departments and the delays before simple map changes could be applied. Something would work yesterday and today it wouldn't work. It was difficult to find out what had changed at SPS and get it fixed. No sense of urgency for transactions that required timely delivery. Today we just use this portal for those customers that are hosted on SPS Commerce. Pros You can see the stages of the document and have visibility to all parts of the transaction. Screens are easy to navigate and there seems to be more customization options now that I don't use this software as often anymore. Cons Inability to re-send or correct and resend documents, and researching old issues. Communication of failures in the past has been an issue. Reason for choosing SPS Commerce I was not responsible for this interface when this product was selected. Review Source LJ Laura J. Director of IT Applications Consumer Goods Used the software for: 6-12 months ### "Vantage Point EDI application and Data Masons MS team" August 24, 2020 5.0 The Data Masons implementation and managed services teams are well-versed in the Vantage Point EDI system. I would recommend both teams and the EDI system, Vantage Point (Data Masons' EDI system). Pros Integration with ERP system, Dynamics 365 F&O; automates the exchange of high-volume customer and vendor transactions Cons Data conversion was extremely challenging and the first few months post Go-Live were spent cleaning up data in light of exceptions. This isn't a software issue but a recommendation to ensure master data is clean and is thoroughly tested before standing up Vantage Point. Reason for choosing SPS Commerce Recommendations from D365 (ERP) implementation partner and D365 customers, i.e., Data Masons' experience with integrating Vantage Point with D365; skillset and experience of Data Masons team, positive feedback on reference calls. Review Source VR Verified Reviewer IT Director Machinery Used the software for: 2+ years ### "EDI Truly Made Simple" June 24, 2019 5.0 Pros The system is easily configured to meet the most challenging business needs. The customer support and consulting staff are not only experts in EDI integrations but also extremely helpful in the education and training of users. The scheduler allows you to automate all the inbound and outbound workflows and only deal with exceptions. Cons There is nothing not like about Vantage Point EDI. The ease of use and the ability to integrate without having to make ERP modifications is what sets the solution apart from others. Review Source PS Patrick S. National Sales Director Retail Used the software for: 2+ years ### "Excellent Up Time and Great Support" May 20, 2022 5.0 Pros I like the fact that SPS Commerce is available 99% of the time that I need it. And if I do need tech support I get assistance within a hour of the request. Cons No, Its very easy to use, the Help feature works to identify any errors and a large number of my customers use the product and they have no issues either. This should be the industry standard for EDI. Review Source EC Eric C. VP Sporting Goods Used the software for: 2+ years ### "SPS Commerce" October 25, 2019 4.0 I find SPS Commerce easy to use. they continue to update and add features that improve on some of their short comings. The customer service / help line is very good. Can take a while to get a hold of someone but they are very nice and very helpful. Pros Easy to install and work with. Very user friendly. Customer service is very helpful. Cons can be unforgiving. send documents with mistakes. Cant correct without redoing the entire process. Review Source MV Mariellen V. Operations Manager Consumer Goods Used the software for: 1-2 years ### "great customer support" October 16, 2022 5.0 Pros I took over a position and was new to SPS Commerce. As a new user, when I came across a question, customer support was very responsive and answered all of my questions. They also noticed a more efficient way for me to use the system when there were multiple activities needed for one client and they took the time to train me which saved a lot of time in the long run. Cons Haven't found anything I like least. All issues I had in the beginning were simply my lack of knowledge. Review Source MH Michael H. Product Director Wholesale Used the software for: 1-2 years ### "A little frustrating to date albeit issues with resources on our side, " May 7, 2018 4.0 To early to tel but what we expect is a streamlined EDI process requiring minimal intervention and no errors Pros We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase Cons We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase Review Source BS Bhavik S. Accounts Payable Lead Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great EDI Solution for Warehousing & Accounting" May 26, 2020 4.0 Receiving order, shipment & billing at one go makes this platform one of the best systems to work with. Pros If your sales depends on customers placing online orders, SPS Commerce is a one stop solution. One of the best tech companies to work with, expertise team, easy to use platform which performs day-to-day activities efficiently. It saves loads of time to do your other important functions. Best part is third party integration. Cons Sometimes, even though the system shows the order has been completed, but its is still shows incomplete at customer's end. Also, looking for historical data takes time and effort. It would be better that the price would come down a litlle bit. Review Source JB Joanie B. Business Systems Analyst Food Production Used the software for: 2+ years ### "Excellent Support!" May 19, 2020 4.0 I'm in a support role, so I support those who use SPS daily to process orders. When they have questions, I sometimes reach out to SPS Commerce Support on their behalf; I also contact SPS to help fill in gaps in my understanding, or with a technical question. I'm very pleased with the support I've received, which helps me in my role with end-users. Pros I especially appreciate the SPS Commerce Support hotline. Whenever I need help, they're always there and have never disappointed. The staff is very professional, helpful and patient. Cons I use Ad Hoc Reporting on the old platform to check for errors, and was told there would be new reporting on another platform. Did I miss an announcement about this? Review Source Response from SPS Commerce May 21, 2020 Thank you for sharing your SPS experience. We noticed your question about reporting. Caitlin from our Customer Success team will be reaching out to you to discuss our latest advancements in this area as there have been a few. JC Jennifer C. Lead Account Associate Wholesale Used the software for: 2+ years ### "Time saver!" May 28, 2019 4.0 Pros The thing that I like the most is the ability to have certain fields have preset information so you do not have to complete for each form. This saves us a lot of time when processing invoices and asn's. Cons Customer Support function. I like that you can do a live chat however, I do not like that it can take sometimes 20 min - 2 hours before receiving a response. If you have to navigate away from the page in SPS you will love the chat until your return and click on the chat bubble. Review Source VR Verified Reviewer CIO-Director of Applications and Technology Consumer Goods Used the software for: 2+ years ### "SPS good partner but slow" August 15, 2018 4.0 Pros Ease of integrating EDI with existing and new customers Cons Takes a long time to develop new customers Review Source PE PATRICIA E. PRESIDENT Executive Office Used the software for: 2+ years ### "HELPFUL SUGGESTIONS" May 3, 2019 3.0 CUSTOMER SERVICE IS POLITE AND HELPFUL. Pros WHEN THERE IS A PROBLEM WITH THE SOFTWARE, THE CUSTOMER SERVICE HAS BEEN HELPFUL IN CORRECTING THE PROBLEM MOST OF THE TIME. Cons MANUFACTURING NOT LISTED AS A BUSINESS THAT WOULD USE THIS SOFTWARE WHEN A PURCHASE ORDER IS REFUSED OR NEEDS TO BE ACCEPTED BY THE CLIENT, IT STAYS ON THE SOFTWARE AS STILL BEING EXPECTED TO BE COMPLETED OR IS MANUALLY DELETED. Reason for choosing SPS Commerce MY CUSTOMERS TOLD ME THAT THIS WAS WHAT THEY WERE USING AND THAT I NEEDED TO USE IT. Review Source CM CHASTITY M. Administrative Assistant Business Supplies and Equipment Used the software for: 1-2 years ### "Superior Customer Service " May 21, 2019 5.0 Since using SPS Commerce Fulfillment the way that our company receives and sends orders has been simplified and it allows multiple employees to access information simultaneously. Pros I like that the way SPS Commerce Fulfillment has a check system prior to sending a partner information. It allows for corrections that cannot be made once information has been sent to a partner. Cons I believe that the software would benefit allowing partners to be aware that different partners have different requirements for information to be input into the system. It would be beneficial if the invoice batches had dollar amount totals per group similar to the count of total invoices sent. Review Source AS Ashley S. Customer Fulfillment Manager Used the software for: 1-2 years ### "SPS has been great to work with and made my job much more efficient." July 5, 2018 4.0 Makes processing customer orders so easy and it's a great place to have all our orders stored in one spot. Customer service is really good too! Pros I LOVE that SPS integrates with our accounting system, so I can import customer orders with the click of a button. I wouldn't want to work without it! It's easy to use, the navigation is very user friendly, and I like that is has all my documents in one place. Customer service/support is great and they are always willing to help. Cons On the rare occasion, it can be a little slow and/or glitche, but that is probably my own internet more than anything. I do wish that there were page arrows at both the top and bottom of pages. Currently, you can only switch to the next page by scrolling all the way to the bottom of the page. When the pages are so long, it would be nice to have that option at the top too! Review Source PD Paul D. Sr. Director - Technology Farming Used the software for: 2+ years ### "Using Vantage Point in a Complex Industry" July 10, 2019 5.0 Pros In the produce industry EDI is very complicated. I've used Vantage Point in other industries and it pretty much worked right out of the box. We faced many challenges in implementing electronic EDI and needed a partner who 1) already had customers & experience in our industry, and 2) had the technical expertise to adjust Vantage Point to our needs. Data Masons and Vantage Point met this critical requirement. Cons There was noting in particular that we didn't like. Review Source Raymond H. Gestion clientèle Broadcast Media Used the software for: Less than 6 months ### "Un bon outil d'intégrations de données " October 17, 2023 4.0 Pros C'est un logiciel très facile qui permet l'intégrations de données. Très rapide et efficace, il permet la capture des données, transformation ainsi qu'une bonne gestion de la qualité des données. Son interface est très simple et ses fonctionnalités sont merveilleuses. Cons C'est un logiciel qui n'est pas disponible dans tous les pays Review Source VR Verified Reviewer Director of Enterprise Operations at ENO Brands, Inc. Luxury Goods & Jewelry Used the software for: 6-12 months ### "Overall very good. " June 28, 2018 4.0 The software was able to integrate with our company's ERP system to process EDI documents quickly and with little to no errors. Pros Nice user-friendly interface, EDI documents are easy to create and send. I also like the dashboard feature when you log in. Cons I can't access or see the raw EDI data for documents. Customer support doesn't seem to understand their own software and will take a while to help solve a problem. Review Source SK Sonya K. Shipping Coordinator Consumer Goods Used the software for: 2+ years ### "SPS Commerce is very easy to use. It's also easy to get in contact with support members if needed. " May 9, 2018 5.0 I can quickly and easily print and submit required shipping documents such as packing lists and ASNs. Doing so allows our company to continually support our customers' growing needs. Pros I appreciate the ease of access and quality of service. It is easy to use, and also easy to get in touch with support members when needed. Cons Not recently, but in the past, there were issues with Java updates and being able to access certain forms. That would be my only complaint, but even this has not been relevant recently. Review Source VR Verified Reviewer Owner Computer Software Used the software for: 2+ years ### "Overall great experience. Few pitfalls." May 4, 2018 4.0 We are able to conduct EDI-transactional business with our largest trading partners because SPS already has established, existing relationships with them. Pros Easy to use, very reliable. Upgrades have been fairly straightforward. Support has been VERY rarely required often because it works well. Cons Setup costs and onboarding procedures could be easier. Although mappings exist for many partners, there is still a surprisingly large setup fee for new partners. Review Source MH Matthias H. Manager Apparel & Fashion Used the software for: 2+ years ### "Software does its job." May 3, 2018 5.0 Able to do business with major retailers, without worrying about software and technical expertise. We are able to approach retailers and tell them we are EDI compliant, knowing that we will be able to setup without problems. Pros Reliable, virtually no problems regarding chargebacks. I also like the UPS integration a lot. It simplifies shipping and shipping time. Highly customizable to fit users's needs, bulk edits, and bulk submission of up to 100 invoices. Cons It often logs-out user, and sometimes works really slow. It doesn't warn you if a transaction did not get acknowledged by partner after say 24 hours. We manually have to check every transaction once a day to make sure it got received by partner. Review Source AG Andrew G. Director Warehousing Used the software for: 2+ years ### "Not Recommended" October 22, 2019 1.0 Pros Licensing is inexpensive. On premise install rather than cloud helps reduce costs. Cons All new trading partner on boarding projects run over time and over budget; very slow development process. Product does not scale well to a large number of transactions. Software is overly complicated. Support is generally slow in resolving issues. Review Source Response from SPS Commerce October 30, 2019 Dear Andrew, It is disappointing to see your dissatisfaction with our solution and services. Customer satisfaction is our number 1 priority and we plan to engage with your organization to resolve any issues you are experiencing. We are going to recommend an update to our latest release. The version you are currently running was released 8 years ago has been vastly improved. Improvements include major performance enhancements, user experience and new features that simplify partner onboarding.. Thank you for the feedback and we are committed to making your situation better. The Data Masons Team JG Jan G. Order Management Wholesale Used the software for: 2+ years ### "SPS Commerce for your one stop shop" February 7, 2020 5.0 So far I love it as it works great, and is very easy to use and user friendly. I wish more of my customers would use this software to make my life easier. Pros I love the fact that you can put your email in this software and it alerts you to anything new in the portal to be aware of. I also love how easy it is to receive PO's from customers and invoice them all in one place. Cons I wish it was easier to search for my customers, as sometimes it doesn't find who I'm searching for. Review Source Similar Products Featured