# Page 3 | SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SPS Commerce the right EDI solution for you? Explore 494 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155593/SPS-Commerce/reviews --- SPS Commerce 4.2 (494) [View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of SPS Commerce ## Showing most helpful reviews Showing 51-75 of 494 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SE Shelley E. IT Middleware Lead Photography Used the software for: 2+ years ### "Vantage Point is the best EDI software I've used" June 25, 2019 5.0 Vantage Point is very user-friendly software, and has been extremely reliable. Data Masons support team has been outstanding to work with - on the rare occasion we have a question or problem, they're very responsive and we get a resolution very quickly. Pros Vantage Point makes it easy for my business users to see and manage their EDI data, so that I only have to get involved if there's a problem. I love that Data Masons has maps already written for our customer's specs, so that development / implementation time is reduced. Cons It took a little time to get used to having separate instances for each country, but that has worked out well to be able to isolate our EDI partners, and the business users only see the customers they support so that reduces confusion. Reason for choosing SPS Commerce Data Masons provided the maps to use with Vantage Point, with BizTalk we would have had to build our own maps and that just wasn't practical. Review Source MC Miranda C. Treasurer Wholesale Used the software for: 2+ years ### "They are crooks - Do not use" August 26, 2021 4.0 I will be switching software providers. Not worth the expense. Pros Software is easy to use. Customer service for software support is slow but helpful, once you get ahold of them. Cons You must make a change to contracts within 3 months prior to renewal. I've done that over the last 3 years and they are still charging me for services I've never used. Contract management team will not respond. There are much cheaper options out there as well as companies that actually care about their customers. Explore them! Reason for choosing SPS Commerce SPS is the preferred vendor for all my EDI customers. Review Source Veronica N. Consultant Manager Wholesale Used the software for: 6-12 months ### "A must if you want to make business with large distributors and retailers" June 14, 2021 4.0 SPS attains its purpose to get access to the main retailers and easily helps your company becomes EDI compliant Pros You get easy access to the most important retailers and foodservice distributors. It is a must to be in EDI compliance with all retail partners. Cons Some of the mapping and workflow features are not easy to use for the users or not predictive Review Source TK Tom K. EDI Consultant Mechanical or Industrial Engineering Used the software for: 2+ years ### "SKF Review of SPS Commerce" October 17, 2022 5.0 Pros The ability to do live testing through their portal. Cons I cannot think of anything I dislike. Everything we use works and works well. Review Source Anicet L. Gestion des clients Broadcast Media Used the software for: 1-2 years ### "Un logiciel très formidable" October 31, 2023 4.0 Pros Un outil d'intégration des données très efficace et facile d'utilisation, SPS Commerce me permet de faire la capture des données, la transformation des données. Intuitif et fiable, il nous permet la gestion de la qualité des données en faveur de notre entreprise. Cons En dehors de son tarif élevé, SPS Commerce n'est pas disponible dans tous les pays. Review Source VR Verified Reviewer IT Manager Telecommunications Used the software for: 6-12 months ### "Totally mislead and total incompetence " January 6, 2022 1.0 Pretty much the worst company I've ever worked with. They tell you what ever you want to hear but they don't follow through on anything. You ask to talk to supervisors and never hear from them. You just kep paying and paying with no ROI Pros As sold it was a no brainer, they already had the connectors for all these companies, there would be almost no setup time. Cons Totally mislead at every step. 6 months into this project we are still not setup, the communications is almost zero, they have no idea what they are doing and n top of it, you pay for all the EDI documents you signed up for each month even if there is no use or even not even setup. Reason for choosing SPS Commerce We chose SPS because of their claim to have all this pre-built with the vendors. This is not true. Review Source LD Lee D. IT Manager Wholesale Used the software for: 2+ years ### "Flexible and Reliable" July 15, 2019 5.0 We approached Data Masons out of frustration with our former EDI vendor. Their solution is logical and very automated so that our business users are much more efficient. We have found Data Masons is also ethical and fair, standing behind their solution, which makes them a partner rather than a vendor – something we value and look for at our organization. Pros Adapts to our business – not the other way around. Onboarding new Trading Partners (TPs) is easy and timely. Maintenance of system is extremely low…once a TP is setup it just works. Integrates nicely, smoothly with our ERP (Dynamics GP). Vantage Point 4 has a new navigation and reporting pane, like any change it took some time to get use to but I am able to track done the information I need when doing any research or troubleshooting, big improvement over our former solution that was embedded and had poor support. Cons After using the solution for some time, ee feel we know enough about the system to speak to level 2 support techs when we call out of the gate, but we follow protocol. Once we reach the right person, we’ve always had a good outcome. Reason for choosing SPS Commerce Reputation and integration with our ERP Review Source LU Louise U. Operations Manager Consumer Goods Used the software for: 2+ years ### "SPS Commerce" February 24, 2020 3.0 It is just one necessary aspect of the shipping portion of my job. I have never used anyone else so I have nothing to compare it to. Pros It is used by or 2 largest customers. We can move the information from your website to populate our Access program. Customer support is very quick and efficient. Cons It would be a lot better if more of the information was automatically populated.(We have to type in our information for Northern Tool every time) We cannot use the short form because of the different carriers assigned, compared to who actually picks up in Canada. We are a small office to doing all of the extra forms becomes cumbersome. Northern Tool takes a long time to get their info to SPS - I think they only update a couple times a day. Therefore, I end up manually typing in orders anyway, to get them into production by end of day. Review Source Response from SPS Commerce February 25, 2020 Thank you for your review and for letting us know that your process is taking more effort than you'd like. Ben K. from the SPS Customer Success team will be reaching out to you walk you through some ways this can be further automated and save you time. Please look our for his call shortly. SC Sam C. Vice President Consumer Goods Used the software for: 2+ years ### "SPS Commerce gets the job done, but seems expensive for what it is" April 17, 2018 4.0 SPS Commerce allowed us to connect to dropship and bulk-shipment retailers via EDI. We were able to fulfill orders manually via this software, and then eventually set up the software to communicate automatically with our warehouse. Pros If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier. SPS also has a very responsive technical support team. Any time an issue comes up, we send them an email, and almost always get a response within one business day. The technical team seems to be very knowledgeable. Cons The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you. Other than that, the experience with SPS Commerce has been good. Review Source RM Richard M. Account Manager & IT Support Mechanical or Industrial Engineering Used the software for: 2+ years ### "Excellent EDI Solution" February 15, 2019 5.0 As I described above, we were required to come up with a solution which started as an EDI interface to receive and acknowledge POs, but turned into requirements for ASNs, Invoicing, etc. SPS has been easy for all of our users and has met the needs of our customers with these requirements. Pros A number of years ago, one of our distribution networks started to demand we use an EDI platform for the receipt of purchase orders. Our ERP does not support this feature, so we had to look outside for solutions. We evaluated SPS Commerce and found this service to be the broadest, most user-friendly and economical solution in the marketplace. Some of our other distribution networks have since come on board and created new demands for different functions which SPS offers. Access by all of our departments (sales, customer service, bookkeeping, shipping, etc.) allows us to seamlessly meet our customers' needs. Cons When rejecting a purchase order, an anticipated ship date still has to be entered in order to process the rejection even though the order is rejected. This often confuses customers because you are both rejecting the order and entering a ship date. If the drop down option is to reject the order, then one shouldn't be forced to also enter a date. Review Source LG Luis G. Sales Consumer Goods Used the software for: 2+ years ### "SPS Workflow Advantages" May 25, 2022 5.0 SPS support is second to none. If you do encounter an issue, simply reach out to them & you’re sure to get a quick resolution. Pros SPS is a very easy to use platform. Real time notifications allow you to receive & revise new/current orders for a number if customers. Cons Not all customers offer the same options in SPS to edit/delete orders & invoices. This means you will have to most likely contact support at some point for instructions in navigating your way through some PO’s. Review Source DD Diana D. General Manager Accounting Wholesale Used the software for: 2+ years ### "SPS User Friendly" July 19, 2019 5.0 I was the person who worked with the SPS team on set-up. As inexperienced as I am with this type of system I had many questions and a few times we had to set up conference calls to get everything as we needed it. The SPS team never acted as if I was a burden and patiently answered all my questions. This to me is worth more than I can say. After set-up and moving forward any questions I had and issues I faced there was always an SPS team member that would be there to walk me through a procedure or answer my questions. Pros The software is very easy to use. I can navigate through different forms with ease. I can also check for errors before finalizing a form. This allows me to catch any mistakes before finalizing the form. Cons There is not much I don't like about the system and nothing at this time I would recommend changing or adding. Reason for choosing SPS Commerce I chose SPS because of my past experience and I knew that I would receive great customer service. I felt that SPS was the best option for our company because the program is easy to use and the support that you receive is top notch. Review Source JL Jennie L. Director of Finance Accounting Used the software for: 2+ years ### "Customer Support is very helpful" April 23, 2018 4.0 easy to use. Pros This program is easy to use. Most of our customers are using this program for EDI, thus we use this program almost daily to get purchase orders from multiple customers and invoice each customer after shipment on a very easy and convenient way. It is a very helpful tool to do invoicing and fasten payment receivable. It also has alert system to tell you if your invoice can not pass on to the customers with reason etc. It is in short a useful and helpful tool to run the daily business through EDI platform. I personally recommend this software to the similar business model as ours. Cons Besides the Pros for this software, it also has some negative features that I would like to bring up here. It is not easy to look up some information sometimes. Especially when you want to look up some history information, the search criteria is somehow ambitious. It takes time to try an error to search for some information. Also the online chat is not always there, it is usually take you a day to get response for some simple question. Phone in also take quite long wait. It is the most important things I feel SPS commerce should pay more attention to improve. Review Source SL Stefani L. Customer Experience Manager Hospitality Used the software for: 2+ years ### "Great Customer Support" June 19, 2020 5.0 I have had a very good experience with all members of the SPS Commerce team from initial implementation to Customer Support once implemented. Pros The SPS software is very easy to use once trained. Depending on the business partner you are setting up with, implementation may take a bit of time but once in use, SPS Customer Service has always been really great with helping to answer any questions you may have. Cons Sometimes when doing searches for purchase order, the search and advanced search functionality can be tricky and it becomes difficult to locate a particular order. Reason for choosing SPS Commerce our use of SPS commerce was drivenn by customer requirements so we, as a company, were not actively looking for this type of product. We use it to do business with various vendors. Review Source Response from SPS Commerce June 22, 2020 Thank you for your review! We noticed that you mention some difficulties with our search capabilities. An SPS customer success rep will be reaching out to you to see if we can provide some tips to help you with this. We are delighted to hear you've been happy with the service overall. PM Patti M. Business Process Manager Food Production Used the software for: 2+ years ### "Automation that Saves Time and Money" July 30, 2019 5.0 Our overall experience with SPS as a business has been wonderful. The live chat is a great feature to solve issues quickly. Automation is the wave of the future and any additional time savers would be a great addition. Pros I am very happy we selected to implement the SPS adapter to automatically take our orders and interface with Quick Books and our ERP system. This has saved me countless hours of work. The testing and implementation support has been outstanding and their representative is professional, patient and very knowledgeable, Time is Money :-) Cons There are a few tweaks we have had to hard code but other than that I would say there was nothing to not like about the software. There is a half hour delay between the time the order hits fulfillment until the time I get a new order email. Reason for choosing SPS Commerce We had used this software at prior companies and had never had issues but other third party fulfillment providers have had multiple issues causing issues with our customers. Review Source JR Jody R. Accounting Manager Medical Devices Used the software for: 2+ years ### "Poor Implementation Team on new Trading Partner " April 19, 2022 3.0 The implementation team we were assigned provided terrible service. Would only answer about 1/4 of the questions asked. Tooks weeks to reply at times, and had to go through sales to even get half a reply most of the time. Even our initial threat of moving to another provider only provided enough fuel for a day or two of action. They charged for a new trading partner. took months to get implemented because they would not communicate. Never did get it working. Charged us the WHOLE time for a service we couldn't use and then would not refund us for that service. Pros It was EDI software, that was inexpensive during the time we signed up about a decade ago. Cons The lack of users without paying for more. Any company employing more than 5 people would need more than 1 user. Implementation team was awful and didn't answer when requested followups on the new trading partner. And we found another provider who not only is keeping us informed all along the way with the trading partners, but is also actually less expensive. Reason for choosing SPS Commerce Back in the day, it was the least expensive we could find. Review Source WB William B. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "SPS and Shopify - don’t waste your time and money" April 28, 2022 2.0 Horrible. Frustrating. Failed. Time wasted. Pros Nothing. I am stuck with this product until I can find the time to replace Cons They promised a Shopify EDI integration. They took 6 months of screwing around and in the end didn’t deliver. Horrible developers and no project management. Waste of time and money Review Source Response from SPS Commerce July 15, 2022 Thank you for taking the time to share your feedback. The experience you described doesn't meet the standards we hold ourselves to. We welcome any further feedback or details. Please feel free to send any additional feedback to: spsconnect@spscommerce.com AY Allen Y. COO Food Production Used the software for: 2+ years ### "SPS Commerce - Our Experiene" May 30, 2023 4.0 Overall SPS Commerce has been good in keeping us connected to our retail partners with no issues. Pros Provides reliable online access 24h x 7d. Easy to navigate. Maintains our sales & shipping history. Cons Some of the lesser used functions are not clear as to what specific purpose they serve or how they are useful. Reason for choosing SPS Commerce Recommendation for other brands selling into national retailers. Review Source CN Chris N. Administration Food & Beverages Used the software for: Less than 6 months ### "SPS is the WORST company I have done business with" June 1, 2023 1.0 Horrible experience. We've been in business for 30+ years. I have dealt with bad companies before and this was the worst one. SPS Commerce doesn't deserve to be in business. Pros Literally zero pros about this company. They did nothing good in 6 months. Cons SPS is an awful company. There is no communication from anyone. No one answers the phone, no one answers emails. They take weeks to respond to simple email questions. Customer service is horrible. There is no reason to do business with them. Your customer rep will never answer your calls, they are afraid of talking to you on the phone. Just awful. Review Source VR Verified Reviewer Customer Relations Manager Wholesale Used the software for: 2+ years ### "Slow response time on follow up." April 17, 2018 4.0 Pros Works with our software and works for multiple vendors. The new fulfillment clearly shows you when the report was successfully sent, not more running reports! Cons Troubleshooting is difficult because it seems like not too many representatives at SPS are familiar with our particular inventory system. Response time and follow up is slow. This is problematic during document failure due to the chargebacks that can be assessed from vendors. Review Source RB Richard B. IT Administrator / Programmer Analyst Retail Used the software for: 1-2 years ### "This company has no clue how to process EDI." August 14, 2017 1.0 Very little. Pros There is nothing to like. I cannot say one good thing about this company or its offerings. Once it is working it does basically what it should. Do not expect anything more. Cons Customer support is slow and clueless. The second level takes forever to respond. These people do not get that a PO not making it to the vendor is an urgent issue and needs to be resolved same day. Thank god we do use integrated, several of our vendors have expressed nightmares implementing integrated XML solution. Two of our vendors had enough, they bought in house EDI solution and replaced SPS. Not one of out 30 or so trading partners like SPS. Reporting is the worst and web site slow. I swear this company is attempting to destroy EDI by replacing it with their own proprietary software, which is horrible. Do not attempt to implement SPS solution without an independent EDI implementation specialist. When was hired, I spent the first year fixing the implementation and redoing all transaction guidelines. Many opportunities were missed due to lack of on-site knowlege of how EDI works. Misplaced trust was put in SPS to provide EDI knowledge, support and processing. Review Source Jason S. Manager/owner Used the software for: 2+ years ### "SPS is basically easy to use, however when I do have a question it seems to take too long for answer" May 15, 2018 4.0 Pros I like that it will check for errors and catch missed fields that need filled in. I also like the fact that it usually catch errors in calculating case numbers. Cons It has repetitious fields that should only have to be filled out once. Sometimes the dropdown menus get confusing as to discounts. I don't like the fact that it only recognizes all caps. The costs to use the product cuts deeply into profits, especially on small orders. Review Source Blake G. IT/EDI Manager Publishing Used the software for: 2+ years ### "Great Hands On Product" December 6, 2019 5.0 I can easily monitor and manage my EDI flow and Processes from one place and make adjustments on the fly if necessary. and their customer service is outstanding. Pros If you are looking for an EDI application where you need to get your hands dirty. this is a great solution. You can control Inbound and outbound transmission as well as alter or edit maps etc. Cons The filters and features can get a little sticky but that is because we are searching large data bases. Review Source KA Kathy A. IS Manager Machinery Used the software for: 2+ years ### "Datamasons and VP " April 30, 2020 5.0 We have been able to satisfy all of our customers' needs in terms of EDI transactions, and they include some fairly detailed customization. The tech team knows their product inside out and finishes projects in a timely manner. They are very patient with beginners. Pros Our company started out knowing nothing at all about EDI software. Although there was a learning curve with VP, it was not excessive, and then things becomes intuitive. The time and tediousness VP saves us in terms of order entry and forecast loading is well worth the cost. Integration into our ERP system was easy. The Datamasons technical team has been able to accomplish every customization we have asked for, as well as train us in an area we had no experience in, and they also migrated VP to a new server painlessly and quickly. Cons The error messages take some time to learn to understand. Review Source LH LIZ H. ACCOUNTING MANAGER Wholesale Used the software for: 2+ years ### "OPTED OUT" September 12, 2019 2.0 We have been using SPS for several years but it became very costly and very time consuming with our own work around what did not work. Frustrated our owner and we finally migrated over to a different provider. Pros Other than set up-Easy and user friendly. chain industry retailers preferred. They do help with set up. Cons Very costly. Set up very complicated and costly. Does not export to most accounting software's without extensive customizations and cost. Sales, implementation team and customer service do not respond timely. Takes days to get a response to find out it will cost us. Cancelled service and went with a different provider. Review Source Similar Products Featured