# SPS Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SPS Commerce the right EDI solution for you? Explore 494 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155593/SPS-Commerce/reviews --- SPS Commerce 4.2 (494) [View alternatives](https://www.capterra.com/p/155593/SPS-Commerce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of SPS Commerce Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews AH Albert H IT AnalystConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “Customer support is friendly and effective, allows us to process many orders over the course of a week without individual manual effort. “ January 13, 2026 JW Jack W PresidentWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “The Automation project has not successfully launched, SPS has charged me since I signed the agreement. If the automation takes 10 years to launch, should I pay for this service that I have never used for 10 years?“ October 15, 2024 ZD Zwee D IT TechnicianTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “SPS Commerce is a great EDI solution for us, we were able to set up multiple connections with customization with the help from SPS team“ July 28, 2025 Cynthia N Planning AssistantInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “The price is probably the biggest downside, specially for small businesses.“ March 29, 2026 Cynthia N Planning AssistantInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Overall, SPS Commerce is a great solution that excels in automation, integration, and operational efficiency.“ March 29, 2026 jg jeff g Director of OperationsIndustrial Automation, 51 - 200 employeesUsed the software for: 6-12 months. “Their lack of product discovery created around 50 critical (trackable) errors, their onboarding team continually failed to support and train our vendors, and their support team failed to resolve most issues.“ May 1, 2023 MH MacKenzie H Seniors Sales Operations ManagerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “They have helped us work through numerous issues and have provided incentive every time we grow our business with them.“ September 10, 2024 JT Jilly T Business AnalystConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “We wouldn't be still with them if they were problematic“ March 23, 2026 ## Showing most helpful reviews Showing 1-25 of 494 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tanya T. Head of Technology & Customer Experience Consumer Goods Used the software for: 2+ years ### "Solid Technology & Excellent Service" November 20, 2020 5.0 With SPS Commerce Fulfillment, we are able to react quickly to our retailer needs. The product is consistent and reliable. Pros The ability to simply and effectively manage administration of orders with retailers is paramount. SPS offers multiple ways to accomplish this, whether integrated or not, via its Fulfillment platform. Additionally, the data insights from Analytics provide suppliers with valued data in a comprehensive and thorough way. Cons In my experience, integration can be a bit difficult to manage with limited resources. The teams at SPS are highly capable and provide valuable insights and tips for moving through an integration seamlessly, however, without enough resources on our side it was a little bumpy trying to manage all of the necessary elements. Alternatives considered [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing SPS Commerce The value was realized not just in the costs but also in the dedicated customer service that SPS Commerce provides to its customers. I've worked with SPS Commerce at three different businesses and through projects ranging from small (new connections via Fulfillment) to large (3PL integration with UPS SCS). Each interaction and individual that I've worked with has been focused on providing the simplest solution in a professional and thoughtful manner. The individuals at SPS go above and beyond to create partnerships, rather than transactional business relationships. SPS has helped me in more ways than I can count, from streamlining touchpoints, to improving inventory turns, to creating trusting relationships with our retailers. SPS Commerce's product and people make them an industry leader. Review Source HS Helen S. Order to Cash Manager Wholesale Used the software for: 2+ years ### "Great company with great people" September 12, 2024 5.0 We really enjoy the fact that they share knowledge and help educate us on any aspect of EDI we may have a question on. We have a great partnership with them. Pros The people we work with and their responsiveness to our needs. \[sensitive content hidden\] are the greatest. It is so nice to have American based help instead of foreign call centers. Cons Pricing, but on the other hand you get what you pay for in the long run. Switched from [eBridge](https://www.capterra.com/p/84688/eBridge-Document-Management/) They could never get the consolidation and break out of orders and invoices to work. If they fixed this the orders didn't work. We made the switch in 2010 Review Source VR Verified Reviewer Planning Assistant Information Technology and Services Used the software for: 6-12 months ### "Powerful automation if your company embraces the learning curve" March 29, 2026 4.0 Overall, SPS Commerce is a great solution that excels in automation, integration, and operational efficiency. Pros Managing orders, invoices, and documents in one place makes workflows much more efficient and reduces manual work significantly. The automation and integrations with other systems are a big advantage, especially when handling high volumes or working with multiple partners. Cons That said, what I don’t like is that it can be complex and not very intuitive at the beginning. There’s definitely a learning curve, and troubleshooting errors isn’t always straightforward without technical knowledge. The price is probably the biggest downside, specially for small businesses. Review Source JW Jack W. President Wholesale Used the software for: 2+ years ### "force customer to pay for services that has not launched " October 15, 2024 1.0 07/02/2024, \[sensitive content hidden\] reached out to me and suggested that I synchronize SPS with Quickbooks so that I can save time to submit invoices to Key Foods. 08/21/2024, We signed the project agreement on 08/29/2024, \[sensitive content hidden\] started to discuss with me about how to synchronize SPS with QBs. Unfortunately, as of today 10/15/2024, \[sensitive content hidden\] has not finished the project yet. We still manually submit the Key Food invoices via SPS. There are two things I need your help with: 1. I have requested to remove Associated Supermarket Group (one of the trading partners) from the invoices. ASG did not want to use the SPS system. \[sensitive content hidden\] told me that he could not remove it since it was part of the "deal". If the trading partner does not want to use SPS, I can't force him to buy your services. SYS should remove the charge from day one. 2. The Automation project has not successfully launched, SPS has charged me since I signed the agreement. If the automation takes 10 years to launch, should I pay for this service that I have never used for 10 years? Pros Salesmen knows how to fool around with customers and let them purchase more useless services. Cons They force you pay for the trading partners that no business with SPS Alternatives considered [1 EDI Source](https://www.capterra.com/p/92420/EDI-HQ/) Reason for choosing SPS Commerce Because my trading partner requested us to use it Review Source AH Albert H. IT Analyst Consumer Goods Used the software for: 2+ years ### "Improve order processing efficiency for great value" January 13, 2026 5.0 Pros Very easy portal to use and allows the end user to learn a lot about EDI and X12 communication. Customer support is friendly and effective, allows us to process many orders over the course of a week without individual manual effort. This makes speed and efficiency improvements to our internal processes. Cons Can be difficult to onboard new customers if the X12 format and required documents is a different transaction set than we are used to. Review Source DG Denise G. Finance Director Wholesale Used the software for: 2+ years ### "RDS Manufacturing Inc" September 12, 2024 5.0 We have had a very good experience with SPS. We have used them for over 10 years and have never had any serious issues. Pros The friendly user interface. The quick response with questions and the chat feature. Cons The only issue is forms changing and maybe not letting us know. Alternatives considered [Billed](https://www.capterra.com/p/182761/Invoice-Quickly/) Reason for choosing SPS Commerce Interface and documents , Our vendors also use Sps. Review Source VR Verified Reviewer IT Admin Consumer Goods Used the software for: 2+ years ### "Please consider other options" May 9, 2024 2.0 Abysmal. Whenever we have to test a relationship that requires SPS we know it will take minimum 2 months to on board due to how slow SPS is with everything. Pros If you want a complete hands off and do not onboard new relationships then sure, they will be fine. Cons Their support is slow, their error handling is misleading, they have monopolized certain companies so you HAVE to test with SPS though you use other EDI providers. It is just a bad model for a customer and for anyone with some knowledge and understanding of EDI will find it frustrating beyond beleif . Alternatives considered [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/)[Orderful](https://www.capterra.com/p/191612/Orderful/) Reason for choosing SPS Commerce We didn't, we are forced to use them to test certain partners. Review Source ZD Zwee D. IT Technician Transportation/Trucking/Railroad Used the software for: 2+ years ### "SPS Review - Trucking Enterprise" July 28, 2025 4.0 SPS Commerce is a great EDI solution for us, we were able to set up multiple connections with customization with the help from SPS team Pros \- very easy to use and project/support team are very supportive - very transparent with billing and invoicing Cons \- sps portal does not show a lot of info when it comes to troubleshooting - not easy to resolve issue quick Switched from [Kleinschmidt](https://www.capterra.com/p/183675/Kleinschmidt-EDI-Integration/) Ease of use and the pricing of the product Review Source Response from SPS Commerce July 31, 2025 Thank you for sharing your feedback! Our teams are more than welcome to help troubleshoot things with you if you need. Our Support Team can be reached by phone, email, or through the chat feature within Fulfillment. JT Jilly T. Business Analyst Consumer Goods Used the software for: 2+ years ### "Makes EDIb easy" March 23, 2026 4.0 We do like using SPS. We've been a customer for many years. We wouldn't be still with them if they were problematic Pros Platform is really easy to onboard. Our Account Manager is ready to work with. They have been great to work with. Cons Support quality has decreased over the last couple of years. I don't know if that's a result of our migration to a new ERP or not. Review Source MH MacKenzie H. Seniors Sales Operations Manager Consumer Goods Used the software for: 2+ years ### "Great for small brands looking to expand capabilities" September 10, 2024 5.0 Fantastic! Since leaving TrueCommerce EDI and doing all EDI transacting with SPS we have seen a huge decrease in chargebacks related to compliance, and it has more than justified the increased cost of doing business with SPS. Pros The ease of use and accessibility. The platform is incredibly user friendly and easy to learn, even if you are a novice with EDI. The support and quick responses and help on issues are a HUGE help as well. Being a small team, I am the only person who handles EDI, so having an expert (\[sensitive content hidden\] :)) I can reach out to directly and be able to assist with issues is truly wonderful. And all the folks we have worked with at SPS are so friendly, helpful, and transparent. They have helped us work through numerous issues and have provided incentive every time we grow our business with them. Thank you! Cons This is very specific, but with errors received on transactions, making the data easier to understand so I can try to fix myself without involving the support team, would be great. I only see code and data and that means nothing to me not having the knowledge of an EDI expert. I think it would be a great idea for SPS to have a line at the top when you click into the error that is an "error notice" and briefly explains the issue so that a non-EDI expert can understand. Also, making the entry of cross-references a bit easier as it is very clunky and constantly kicks you out of what has been entered. For example, if I click into an item to edit and then save, the page defaults back to all customers and items instead of the choices I selected to filter it out. Switched from [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) Better customer service and ease of use. Review Source AH Aaron H. Sales and Inventory Analyst Consumer Goods Used the software for: 2+ years ### "Love SPS Commerce!" September 16, 2024 5.0 We love SPS Commerce and how quick, reliable, and efficient they have made our invoicing process within our company! Pros SPS Commerce is very simple and reliable to use. It's invoicing system can be individualized to customer needs and meeting all of their standards and regulations and keeps things very automated for our team! Cons We have had a few times where the system has been kinda iffy, having to log out and back in, or do a restart. Never long lasting issues, but some small hiccups every now and then. Review Source PW PEGGIE W. Account Resolutions Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy Navigation" September 3, 2024 4.0 I use it often and seldom have problems navigating the software Pros Easy to navigate, I use it every day and it's multi faceted Cons sometimes it takes a while for customer service Review Source TM Travis M. Director of Ecommerce Apparel & Fashion Used the software for: 2+ years ### "Top Tier Support " May 31, 2023 5.0 Overall very satisfied because of the service we are given. Pros I've used SPS Commerce for many years and appreciate the dedicated support from our account manager, \[sensitive content hidden\], and her team. For technical questions, SPS Commerce's support team is quick to respond and help! Cons A small area of improvement can be with docs handling large amount of data and them saving properly. Reason for choosing SPS Commerce We chose SPS Commerce because they are a preferred EDI partner to all our major wholesale accounts making it seamless do to business. Review Source TS Todd S. IT Operations Manager Consumer Goods Used the software for: 2+ years ### "10+ years and still terrible. And insult to EDI in all forms." July 11, 2023 1.0 Been terrible since they every forced their way into the first vendor-retailer relationship and nothing's changed. Still terrible, just worse at what they do. Pros There is NOTHING good about a company with a 1.2 star BBB rating. Cons SPS staff's technical ability is without a doubt the worst in the industry. Nobody you'll speak to is proud of this company, they're all in sales or just needed a job. 12+ weeks to turnaround onboarding a trading partner is horrible. They're entire business model was to buy a big box retailers vendor list and force them on to SPS at the vendor's expense. Extortion? Close if not. Now that isn't working anymore so they're trying new shady tactics. The best thing the whole EDI industry could hope for is this scam go out of business. Reason for choosing SPS Commerce Like many people forced to deal with them, we never chose SPS Commerce. They forced their way into a revenue stream between us and retailers they duped into using them. Other than these small 1-10 person Mom and Pops that don't know better, they have very sew satisfied customers. Review Source VR Verified Reviewer EDI Specialist Utilities Used the software for: 2+ years ### "Shady company, very difficult and horrible to deal with." April 24, 2023 1.0 The worst part of my job is dealing with SPS Commerce. They make EDI difficult and a pain to deal with. I dislike this company more than any other I have ever had to deal with. I hope they go out of business. Pros Nothing. They over complicate and are inefficient in everything they do. I can do an EDI integration with anyone else in about a week. It takes months of pain to get anywhere with these clowns. They force suppliers to pay to go through their testing and certification. Cons There is no information given for errors in their software at times so you have to guess what is wrong. Customer support takes at least a day to respond to each question no matter what it is. EDI in general would be in a better place without this company in existence. Reason for choosing SPS Commerce I never would purchase SPS or any of their services voluntarily Review Source LS Laura S. Business Development Manager Consumer Goods Used the software for: 2+ years ### "Love SPS" January 13, 2023 5.0 I love SPS and am so glad we switched from Gentran. Pros If you are not an expert at EDI, or even if you are, SPS is a great option because it is very user friendly and saves an enormous amount of time. I always managed the EDI for the company, but it was easy to train other people in our company to use the software as well. The team there is friendly, attentive, and helpful. They pretty much do all the hard things for you. Cons There aren't many cons. If I had to call out one, it would be that the 'tips' aren't always very useful, but you can find the answer other ways. Reason for choosing SPS Commerce We didn't do a lot of shopping for other options because we were already familiar with SPS. Most of the retailers we were doing business with, already used SPS for their testing/EDI, so we considered them an easy switch. Plus we saved money switching from our old EDI solution. Review Source VR Verified Reviewer Accounting Administrator Retail Used the software for: 2+ years ### "Rude and Incompetent Customer Service" June 30, 2022 1.0 Awful! Pros NONE. I have random issues with this service every time I use it. Cons I just spoke to two different men at this company regarding yet another issue with our QBO sync to SPS for billing. Both were condescending and rude. Neither had a clue about the QBO sync and were very unhelpful. Im so incredibly tired of dealing with reps who are rude to me and Im the customer! I'm paying to be treated poorly. I asked for a supervisor and was told, we dont do that here! What? Review Source Response from SPS Commerce July 15, 2022 Thank you for taking the time to share your feedback. The experience you described doesn't meet the standards we hold ourselves to. We welcome any further feedback or details. Please feel free to send any additional feedback to: spsconnect@spscommerce.com KK Kazz K. Sales/Admin Food Production Used the software for: 1-2 years ### "Review of SPS Commerce Fulfillment" May 27, 2020 4.0 Overall, the experience is okay. While I do appreciate the notifications and easy access to retrieve purchase orders and submit invoices, I cringe when there is a problem because it seems no one has an answer to solve the problem and our company suffers because we cannot submit invoices. I would not recommend this product to another business, especially a small business that is dependent upon their invoices getting paid in a timely manner. Pros The software is easy to use. Receipt of purchase orders and submitting invoices is simple. I appreciate the notifications I receive via email that let me know purchase orders are available, that invoices have been processed, and also whether there are issues with invoices that have been submitted. Cons There were instances where invoice fields our company never used would be activated and it was mandatory to fill in those fields or the invoice wouldn't be processed. After contacting customer service several times about the new/activated fields and the reps giving me different answers that didn't work, I was told to reach out to our partner. The partner provided solutions but invoices were still being rejected. So I simply started submitting invoices and clicking on every option that was on the dropbox for those fields until our invoice was accepted. It took almost 3 months which means we had 3 months of back invoices and the oldest invoices were not accepted due to the late entries. That was a very disappointing experience. Review Source ND Nic D. Operations Sporting Goods Used the software for: 2+ years ### "Great EDI Solution...only a few suggestions" October 31, 2019 5.0 Great company who obviously excels in the EDI world giving customers different options that suits their capabilities. If you're not familiar with EDI or your just wanting to try things out SPS is a great way to start as they know what they're doing. If you are integrating the EDI docs into your ERP system (docs automatically import from and export to SPS) I would suggest that you try to understand as much as possible on what information your trading partner requires. SPS knows general information but there have been a handful of times where the document tests are successful but the actual information that your sending isn't the right information. You still have to put in the work. Pros Easy to read and complete the forms for all EDI documents. Required fields (per the receiving company) will be highlighted in red and if any aren't filled in the document won't send which reduces the chances of chargebacks. Cons I would love to be able to manipulate and edit how I see things on the landing page. There are some customization options, but I'd like to be a little more in control of what I see and what I need. Reason for choosing SPS Commerce We were already working with SPS but didn't want to put all our eggs in the same basket, so to speak. We ended up staying with SPS due to our staffing bandwidth. Review Source VR Verified Reviewer National Account Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Focused on customer acquisition only, horrible support & realiability " June 29, 2022 3.0 I've used SPS for 4 years now and with multiple customers. Same story, they come in for initial sale with their customers then disappear and do not care about vendor support. I've talked with other vendors, other companies and haven't heard anyone with good things to say. This company's time is limited if a decent competitor would surface. Pros When we get it on time, we get EDI, POS data (weekly) Cons Horrible customer service. They sell their customer and push for additional sales but fail to provide support to vendors. Review Source JS Janice S. Account Analyst Cosmetics Used the software for: 2+ years ### "SPS takes care of everything for your implementation and there for you afterwards" September 7, 2021 5.0 Great, the software implementation with new big name vendors was amazing! Pros Very easy to use. It is just a simple GUI screen to put in what products you have back to the vendor. It is SO simple to auto generate invoices. Cons There should be a free csv download and Quickbooks plugin to import ASNs into Quickbooks as invoices. Reason for choosing SPS Commerce SPS Commerce was the bigger name and was more affordable actually on setup fees with vendors. I trusted SPS more because I had a co-worker that used to work for you so gave me a high comfort level. Review Source VR Verified Reviewer Business Development Manager Consumer Goods Used the software for: 2+ years ### "Robust service but hard to work with and very costly" January 30, 2019 3.0 Overall, I'm not impressed with SPS. Basic functions like automated inventory feeds were created to be sources of revenue for the company. Customer support rarely met expectations - when they give a deadline, expect it to be accomplished a week or two later (sometimes worse). Pros What I liked most about this software is that every online e-tailer seems to have some sort of integration with SPS. Cons What I liked least about this software is the poor timeliness of customer service and ridiculous cost. Review Source Response from SPS Commerce January 31, 2019 We are disappointed to hear that your experience with SPS didn't meet your expectations. If you'd like to reach out to me at krindels@spscommerce.com, I'd like to learn more and see how we could address your concerns. VR Verified Reviewer VP Operations Food Production Used the software for: 2+ years ### "SPS Commerce review" May 3, 2018 5.0 Pros Excellent, Fast & Friendly service!! Easy to use, quick response. Helps to streamline my daily workflow and responsibilities. Cons Have not yet found anything I don't like. Review Source TC Thayer C. Owner Wholesale Used the software for: 2+ years ### "10+ years and going strong" October 21, 2019 5.0 Our larger trading partners required us to be able to accept EDI POs, so that was our driver. Initially (12 years ago) we looked at two or three solutions and ended up picking a different package because VPEDI just looked "too easy." The other EDI solution, which shall remain nameless, was much more complex, and I thought it would be able to handle our somewhat complex pricing structure more easily. After fighting against unfulfilled promises with the other provider for a couple of years we gave DataMasons a second chance. They said they could deploy in 60 days, they did it, and we've been happy with our EDI situation ever since. We've added TPs and documents over the years, and DataMasons is always right on top of these as well. We feel like they value our business just as much today as they did on day one. Pros DM's libraries allow for quick deployment of new trading partners or documents. Scheduler handles most of our EDI interactions, so it is almost completely maintenance-free. Cons I can't really think of anything I don't like about the software. Reason for choosing SPS Commerce It's simple, it's scalable, it's supported by good people, and it works. Review Source VR Verified Reviewer Director of New Business Consumer Goods Used the software for: 6-12 months ### "At the time, really didn't meet our needs " April 5, 2019 4.0 Pros I knew that the rep working with us genuinely wanted to help and did what he could, but it was out of his hands. Cons When we started using SPS Commerce, we'd just closed a major deal with Bed Bath and Beyond, and needed their technology in order to meet BBB's shipping requirements. However, the service didn't offer the ability to create dual labels (FedEx and EDI info), so having to put double labels on thousands of cartons cost us a ton in terms of time, and incorrectly labeled packages. We wound up having to switch to another provider who had the capabilities we needed. Review Source Response from SPS Commerce April 10, 2019 Thank you for your review. We wanted to let you know that the SPS Commerce Carrier Service (https://www.spscommerce.com/products/fulfillment/webforms-edi/carrier-link/) would address the issues you were experiencing. It may not have been available at the time, so we would encourage you to review its capabilities and contact us if you'd like to learn more. Similar Products Featured ## Related categories [Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)[PIM](https://www.capterra.com/pim-software/)[EDI](https://www.capterra.com/edi-software/)