# Page 9 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Freshsales ## Showing most helpful reviews Showing 201-225 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jaco M. Digital Marketing Manager Financial Services Used the software for: 6-12 months ### "Great investment" September 29, 2022 5.0 Pros What I like most about the system is that it is clear to me that it was developed by people who actually understand the arena they work in. It is practical and efficient. I am finding it a challenge to find out how to do things because the system is so vast but there is always someone to help and point me in the right direction. It has made a huge impact on out business and as we discover and start using more of the functionality, I am sure it will become even more useful and valuable. Cons Documentation is a bit all over the place. This may however only be my perception. Help is always at hand Review Source DR Dale R. Founder Information Technology and Services Used the software for: 6-12 months ### "Great product for Start ups" October 10, 2022 5.0 Pros Easy to use and set up. Intuitive for admin and users alike Cons would be great if some of the marketing extras were brought into the main product Review Source LG Linus G. CTO Furniture Used the software for: 6-12 months ### "Awesome & versatile alternative CRM system" October 9, 2018 5.0 Love it! As stated above, design (UI & UX), functionality, customer support and reliability is given. It's fun to use, on both the web and my iPhone. Pros For a tool we use on a day-to-day basis, functionality, reliability and design are crucial aspects of a product. We are very satisfied with the functionality Freshsales offers; it has everything we need. Reliability ties in with customer support - I haven't experienced any issues so far and customer support responds quickly and is helpful. Last but not least, the design is outstanding. Salesforce, for instance, makes my eyes burn, but Freshsales is a joy to use UI-wise. Cons The only feature we found disturbing is that when creating an appointment / meeting, my lead / contact also receives an email. This can be a cool feature, but we need to decide whether we want the customer to be notified, when creating the meeting. Also, we'd love to use the Freshsales iOS app on iPad, not only iPhone. Review Source Mario A. Director of Network Engineering Internet Used the software for: 1-2 years ### "We use FreshSales for several businesses" January 3, 2019 5.0 Pros The software is easy to use, affordable for the features, and fits well with our business operations. Cons Honestly none. It works as to be expected and has a nice user interface. Review Source Mark S. New Business Developer Consumer Goods Used the software for: 6-12 months ### "Best CRM" October 6, 2018 5.0 It does exactly what it says it does and integrates into nearly everything, a lot more user friendly than Sales Force Pros Freshsales, is easy to use and captures everything you require, I especially like the outlook integration , all mail conversations, linked to customer and deal. Cons While it does a good job of reporting, a Custom dashboard would be nice Review Source Petr S. CEO Information Technology and Services Used the software for: 6-12 months ### "Very intuitive crm" October 23, 2018 5.0 Pros The CRM is very intuitive and easy to use thanks to automation. I do not have to think about processes. I just use Gmail as usual and sometimes go to Freshsales to convert a contact and add note or deal. Cons I did not find anything. Only submitting forms (e.g. notes) should be automated (without clicking on a small "OK" button). Review Source Pedro Felipe D. Estagiário de marketing Online Media Used the software for: 6-12 months ### "All the team like use Freshsales." December 18, 2018 5.0 The solution helps a lot my business team, this why it keeps us updated, inconstant contact with our customers and does not leave us at hand regarding the management of campaigns and contact with the leads. Pros The practicality an usability. Automation and dynamic sales funnel. Cons Some crashes when mute from taken to contacts, for example, and the deley of opening the inbox. Review Source HA Haroldo A. colgador de pollos vivos Food Production Used the software for: 2+ years ### "Un sofware muy excelente." October 20, 2022 5.0 Pros "Este artículo se ha convertido en mi negocio o compañero de equipo. Las mejoras continuas y la escalabilidad funcional de este software brindan procedimientos convenientes de seguimiento, planificación y auditoría". Cons "Para impugnar un cargo que no modificarán, tuve que ponerme en contacto con el proveedor de mi tarjeta de crédito y desactivar mi tarjeta. De forma predeterminada, la facturación automática está activada para la cuenta". Review Source Abel A. Agent Hospitality Used the software for: Less than 6 months ### "Avis freshsales" September 27, 2023 4.0 Pros freshsales I like it because it allows me to manage several tasks at once Cons nothing to reproach it apart from revitalizing the software a little Review Source VR Verified Reviewer Chief Executive Officer Management Consulting Used the software for: Less than 6 months ### "So much power for the money." January 11, 2019 5.0 We are using Freshsales to help us organize and better utilize both our lead / prospect lists and our accounts / pipeline. Pros This software is very comprehensive when compared to other sales lead management and CRM tools for a small to mid-sized business. The value is EXCEPTIONAL when the pricing is factored in. So much functionality for such a reasonable investment. Cons Very few cons so far. Some outputs which are determined by comparison, might be nice to have the ability to define them in absolute terms with absolute determinations the result. However, in practice, the dynamic nature of the design may turn out to be superior in practice after we level off in the learning curve. Review Source Brendan T. Lecturer - City Campus Education Management Used the software for: 6-12 months ### "Freshsales effectively manages customer relationships " September 6, 2019 4.0 With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities. We recommend it for sales in general. Pros The reporting tool offers a huge amount of options. Freshsales is a platform with a large number of communication channels, with which it is easy to maintain constant communication with each client, and thus be able to close deals more often. Cons It should be noted that freshsales does not track expenses. The platform lacks options for automated dialing of telephone calls, an internal marketing manager, and the ability to integrate into social networks, or external customer databases. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Best software for Outbound sales" January 7, 2019 4.0 Pros We use freshsales for Outbound sales and cold calling. Integration with Gmail makes our work a lot easier. We manage all our leads and all communication under one roof using freshsales. Best feature which i like about freshsales is that they track your mails and tell if your mail was opened or not and second It also has a phone feature where you can call your customers and even record conversation for future reference Cons time taken to load is more and there mobile app is not good at this moment Review Source VR Verified Reviewer Business Development Executive Sports Used the software for: 6-12 months ### "It's a great tool to create a sales funnel" May 17, 2020 5.0 After the purchase of the tool, you can make a sales funnel in a proper manner. Pros As a Sales Engineer, by use of Freshsales CRM, you can track your leads in an easy way. Easy to use and easy to track your leads. Cons Only a few options to integrate the mails. It's difficult to understand, to use the filter in Freshsales. Review Source Gustavo Z. Information Technology Project Lead Legal Services Used the software for: 1-2 years ### "Complete sales workflow" December 5, 2018 5.0 Pros Easy to get people on board, plenty of room for customization, accurate reports. Cons Some poor translations to Spanish but not too serious. Review Source RL Randy L. Owner Real Estate Used the software for: 2+ years ### "Sales made easy" December 8, 2018 5.0 I have been using it for 2 years now and I could not imagine selling without it. Pros I like how it completely organizes me. Keeps all my communication in a client file. I can track and move around, categorize. It just makes my life so much easier. Cons I really do not understand some of the flows. I need assistance with most of it to get it to do what I want... I mess it up easy sometimes. Review Source VR Verified Reviewer Board Member Used the software for: Less than 6 months ### "Great to use, but limited in some more advanced features" March 6, 2018 4.0 We could use the CRM and make calls at the same time. Pros FS is super light, and not terribly complicated. Unlike other CRMs that take a while to perform each function, FS opens pretty quickly. Also almost all of the data can be exported which is good for other reporting purposes Cons Once you start using it, you noticed little things that are annoying that it doesn't have. For example, there's no way to tell how long a deal has been in a certain pipeline stage. This is something that is important to any sales team, but is just missing here. Also, you can see the calls your team has made in a repot, but then there's no way to view those calls Review Source RB Rayno B. Business development manager Mining & Metals Used the software for: 1-2 years ### "Freshworks CRM review" May 20, 2021 4.0 Pretty Good, Has some issues and bugs that creep up Pros The integration with Freshdesk as well as how you can view your Pipeline Cons Limiting functionality, We as company have products in SAAS as well as once of, In the pipeline I cant split the two and causes issues when filtering Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing Freshsales Pricing and it was our first software to manage CRM Review Source WW Wayne W. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Freshsales, a fresh approach" March 18, 2019 5.0 Pros Its so easy to use, extremely customisable and user friendly. Having come from an outdated CRM system, the workflow is now so much easier to use. The application allows me to update whilst im on the go and is such an excellent feature. Cons There are a LOT of features, the base offering is excellent but i haven't been able to explore its full capability. Review Source VR Verified Reviewer Global Sales Manager Information Technology and Services Used the software for: I used a free trial ### " I have found the fresh sales Software as a useful, dynamic, agile and easy to use tool for work" October 26, 2018 5.0 I am happy to suggest fresh sales to others . They keep updating to make it user friendly. It clearly meets my needs. Now I can send bulk emails and track their opens so that I can quickly followup the prospects Pros The UI of fresh sales looks amazing and it is user friendly. We can easily import unlimited leads and run email campaigns with less effort. Tutorials are quickly available and I like the way it reports every detail so that we won't miss anything. Cons I don't have much of cons but I would like suggest the support team to give quick response and the live chat disappears sometimes which is annoying. I understand you must be handling multiple clients at a time. Review Source Almodyr B. Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "My Freshsales Pros and Cons" February 24, 2023 4.0 My overall Freshsales experience has been excellent. It is simple to use, has a wide range of features, and provides excellent customer service. Pros What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and tracking sales progress. Cons The fact that Freshsales is a subscription-based service, which can be expensive depending on the number of users, is my least favorite feature. Review Source VR Verified Reviewer Sales Information Technology and Services Used the software for: Less than 6 months ### "Great CRM for a scaling company" March 8, 2019 5.0 We needed a CRM that was simple enough for people to use, and would be tied into marketing and support tools without having to pay exhorbitant subscription or integration fees. It is simple enough that there has been very little challenge for adoption, and the functionality is so easy that it's almost intuitive. So much time saved compared to prior CRMs that I've used in other companies. Pros The breadth of what it offers at the free level. For someone to get started with some marketing stats, some sales data, and a support tool, and have it all integrated! Game changer. There are other large CRMs out there - and they might make sense if your company is already above 5000 people. But if you're smaller than that, you shouldn't have to pay a huge per-seat license fee...and Freshsales fit the bill. After using a well-known CRM for over 5 years, I'm glad that our company made the switch. Cons There are certain functions that aren't there. Nothing that hamper use - but a series of nice-to-haves. But I must say that a few of them have been added since I've started subscribing. Review Source Chitransh N. Business Development Associate | Digital Marketing Internet Used the software for: Less than 6 months ### "Sales were not so much fresh before" January 3, 2019 5.0 Earlier, we didn't had a good CRM but as business grew we needed something to support our sales team. Freshsales has delievered on every front that we wanted to achieve. Be it Automation, lead capturing or trying to maintain a wonderful record of our leads, deals, contacts & accounts. Simply Amazing! Pros Easy to use and understand interface, Divides Sales into proper zones, Visual Pipeline is appealing and amazing. Workflows and Sales Campaigns cut your work time so much. With so many conditions to put in, it will do almost every task you through at it. Cons Simple Push Notifications about the lead creation is not available but apart from that they have check marked each and everything. Review Source Lucy J. Sales Manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "Freshsales unifies our emails with a chat system " July 30, 2019 4.0 Freshsales is good to be able to better distribute to customers, to manage territories, and to be able to segment them, as well as sales funnels. It is advisable to review the features of your live chat system, since there are many. Pros This service is good because it works with a large number of tools for communication with contacts, focusing primarily on classic communication (phone calls) independently, without having to add external contact lists. Cons Freshsales does not track influence or resources. The tool for telephone calls does not bring an automated dialing system, and online customer management is quite limited in cataloging and organization options. Review Source VR Verified Reviewer Managing Partner Used the software for: Less than 6 months ### "Freshsales is a great CRM with tons of integrations available." February 7, 2018 5.0 All in one CRM which covers email management and tracking and provides a calling system inside the CRM! Pros They have quality leadscoring, email management and tracking, pipeline divided up by territories, reporting for managers, and what I love most about this product is their built in phone system! You don't have to leave the software to take care of all you sales tracking events! Plus it's super affordable. Cons They do not offer voicemail drop and the user interface is a tad boring. That last one isn't a true deal killer but since you'll be spending much of your day buried in a CRM it helps if the software is pretty to look at. :P Review Source SR Sharon R. Founder Marketing and Advertising Used the software for: 6-12 months ### "Love, kinda love relationship with Freshsales" October 3, 2018 5.0 I loved it when I found it having tried many many CRMS. None of them are perfect but I thought FreshSales was pretty good. Then I got a bit frustrated with lead scores that were wacky and I couldn't correct. In the end I love FreshSales but sometimes with a tiny business a Google Sheet will work just as well :) Pros Easy to get started, not clunky or hard to understand even for creatives like me I could do lead scoring on the cheaper version which was important to me I could easily see what leads were the most engaged and it helped me close a sale I like the look of it Great, great great customer service. These guys are rock stars :) Cons I got bogged down when lead scores were hard to customize and then they were not backwards compatible, which meant that because I imported a contact and the default lead score gave them a 70 ... I couldn't change them back to a 10 when I corrected my lead score rules. That was a bit of a hassle. Also, with such a small business I found that I quickly got too many "leads" into the system and started avoiding using it. Review Source Similar Products Featured