# Page 8 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Freshsales ## Showing most helpful reviews Showing 176-200 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JO Jérémie O. Styliste Apparel & Fashion Used the software for: 6-12 months ### "La machine de ventes fraîches" July 12, 2023 5.0 Freshsales ma permis d'être dynamique sur le net. Pros Freshsales est un logiciel très adapté à mes besoins. Car il me permets de gérer plusieurs choses à la fois. Je l'aime bien. Cons Bon le monde évolue de jour en jour, donc il faut dynamiser un peu le logiciel. Reason for choosing Freshsales Freshsales me permets d'offrir plusieurs services en un. Review Source Chris V. Account Executive Telecommunications Used the software for: 6-12 months ### "FreshSales is FANTASTIC!" December 6, 2018 5.0 Pros FreshSales has many features that really help me in my sales and keeping track of my daily tasks. I also love the email feature. You can email through FreshSales and it alerts you as to it being opened or even if they open a link. You can create email templates and just click on them so you don't have to re-type. There really are many benefits to this CRM system. Cons They do make changes to the way you can use it. I have to re-learn some of the features. Review Source TM Thomas M. Operations Director Facilities Services Used the software for: Less than 6 months ### "Really Solid Piece of Software" September 30, 2022 5.0 Very good Pros Fresh is amongst the best and most easy to use software platforms we found for our sales team. The interface worked well for our staff and it was easy to set up Cons Some of the integration to Freshdesk could set up 'out of the box' and embedded into induction/training Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Freshsales Better value for money and clear pricing. We found to get like for like functionality with Fresh the 'market leaders' had so many hidden costs and didn't offer an any better end product. Review Source Daniel W. Business Development Manager Used the software for: Less than 6 months ### "To get as much as you do, for as little as you pay, is a real credit to the Freshsales team." October 11, 2017 5.0 An all in one software, that lets you manage, call and email potential and current customers from one place. Pros Search - very quickly find what you need Call - no need for dialling, just press the button! Also with reasonable rates for international calls and did i mention they are recorded?! Perfect for training needs and analysing what does and doesn't work. Emails - send quickly, from templates and with read receipts. Has that customer just read that emai? Lets call them whilst its fresh Tasks - Keep your workload managed by, assigning yourself and colleagues tasks with reminders Cons Calls - currently there is no way to transfer a call to a colleague Notifications - occasionally are sent through as soon as the task has been set, not a little before the task is required which would benefit the way i work more. Review Source Courtney C. Sales & Marketing Hospitality Used the software for: Less than 6 months ### "Best App on the market" October 11, 2018 5.0 Freshsales has helped my coworker and myself be able to get our information that we need on the go, as we so often are away from a computer. The ease of use to scheduling reporting, call backs, emails, we are so happy we chose to move our database over. Pros I love how simple and easy to use Freshsales is! I spent a month demoing CRM's for our small sales team, and this was the simplest and most straight forward. The app is the best that I have seen hands down. Adding new leads, contacts and accounts takes only seconds. Fully customizable for our small chain hotel, I have the freedom to make the changes that we need for our industry. Cons The Sales Activities report is a basic reporting tool that most sales people require, and is only offered on the highest paid plans with Freshsales. I would like to see that offered on the lower paid platforms. Review Source Adam A. Managing Director Used the software for: 1-2 years ### "Outstanding CRM platform for your Business! " October 25, 2017 5.0 The benefits are streamlining my business to achieve my business goals. Pros This software has all the functions and comes with its own email platform as well as profile enrichment. You will enjoy using Fresh Sales and also the price is fair. They have outstanding customer services in case you need extra support. Review Source TS Travis S. Product Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Who is salesforce?" December 11, 2019 5.0 Slow to start but now there is no looking back. In this day of age it's all about tracking and setting up your future business for success. After a few years the system builds out pretty much every contact with every company that we will ever need besides new companies. Pros It's basically an easier, more functional, cheaper Salesforce. The nice thing about the Freshworks stuff is it all can be tied together. So your freshcaller can be push a case to Freshdesk or Freshsales. Cons I think the one thing about software and especially this type of software is that it's always frightening for other uses to get acquainted with it. I wish it had a nice little intro for our new sales people when they get started for the first time. Review Source VR Verified Reviewer Freshworks Inside Sales Information Technology and Services Used the software for: 6-12 months ### "My Freshsales experience" October 4, 2018 5.0 Pros It is an easy-to-use software. It can be accessed from any mobile device in the same way as in the computer. It allows you to optimize the time presetting processes that you can share with your work team. It allows you to visualize in which stage of the sales process each client is. It helps you not to neglect any opportunity through a task that you can establish according to your process. Cons I like everything I've used from Freshsales Review Source Stephen S. Chief Executive Officer Information Technology and Services Used the software for: 6-12 months ### "Great CRM for the price!" January 13, 2019 4.0 We used to use a competitor and their prices went up way too high for a small business like ours. We really appreciate all the features in Freshsales for the price and the very responsive support behind it. Pros Freshsales has a lot of capabilities for an affordable Cloud-based CRM. In particular, I really appreciate all the email features around scheduling, tracking and templating emails. Cons It's a little tricky to figure out how to add custom fields and filter lists by those fields. Review Source Shaurya M. Lead Support Analyst Real Estate Used the software for: 6-12 months ### "An all round CRM for small scale industries" October 12, 2018 4.0 Pros All in one, Freshsales as a CRM provides data accumulated in one place, which is easily accessible. Analytics, Templates, Triggered Messages, Custom Fields, Lead Score, API Integrations and Connectivity with all the major CRMs, Support portals, Mailing Services, quick support etc. Cons Integration with Freshchat is one thing I face an issue with. Then again they have planned this feature request in the upcoming phase releases. Review Source VR Verified Reviewer General Manager Computer Software Used the software for: 1-2 years ### "Freshsales Rule!" February 12, 2019 5.0 Pros What an excellent CRM. Automations done easy, workflows pretty do everything. Freshsales is great for doing a follow up on your deals and not on clerical tasks, those will be done automatically Cons Support is provided only in english by their support team located in India. Review Source GG Gabriel G. Managing Director Financial Services Used the software for: 1-2 years ### "Great Sales Tracking System - Highly Recommended!" October 10, 2022 5.0 Great Sales Tracking System - Highly Recommended! Pros Usability, support from the back office is real good! Cons Skype integration / apple calendar - no integration Review Source YA Yuri A. Help Desk Manager Information Technology and Services Used the software for: 1-2 years ### "A very good and easy to use platform" August 21, 2023 5.0 Pros It's easy to set up and use and it's self explanatory, rarely we have to contact your support team. Cons There is not a particular thing I've disliked so far. Review Source Irina D. Director Used the software for: 6-12 months ### "Best CRM for small and medium-sized buisness " June 29, 2018 5.0 All features we need for affordable price. Pros We did a detailed research before choosing the CRM and the feature we liked the most was the ability to track if our emails were open and read as most of our communcation with clients is done via emails. Cons Interface could be a bit more modern and responsive. Also, we had a couple of issues with their technical support - noyjing serious but they have room for improvement here. Review Source Allen S. Head of Customer Success Consumer Electronics Used the software for: 2+ years ### "The New Salesforce alternative for SMB's and small enterprise" May 17, 2019 4.0 Great scaleable easy to deploy out of the box CRM software. Pros Easy to acquire, set up and deploy, low TCO, scaleable and most importantly seamlessly integration across their entire platform. Cons Limited customization until you hit their mid-range price point. Review Source TW Tania W. Collections operative Financial Services Used the software for: I used a free trial ### "Freshsales Review" November 20, 2018 5.0 Our company has never had a CRM system before and we did everything via paper files. Incorporating a CRM was the way for us to bring our company into the future and grow our client base. As you can imagine trying to find a system that works for everyone is difficult especially when alot of my colleagues are not familiar in complex computer tasks. We have tried a few CRM systems, and all apart from Freshsales were far to complicated and overpriced. Freshsales stood out from the rest due to it's ease of use and instant online support. Since using Freshales there has been a dramatic change in the business for the better. Things are more organised and files never go missing like before with the paper files. Communication is far better between colleagues as we can all see each others updates and dashboards. We can now all help each other out, as all of our cases for different clients can all be viewed together. Freshsales is definitely something I cannot live without now it has been introduced. Pros The ability to customise everything around the business and needs is great. The default settings already in place are already great and give me a lot of inspiration on how I want my system to look. I love the fact I can make reports on pretty much any category I choose. This is particularly good for updating different clients on their cases. Cons The only issue I have which is very minor, is that when uploading files to cases it can only be done one by one and you cannot load files in bulk. It would also be great to have a drag and drop feature for files. Review Source Olabintan A. Customer Service Representative Used the software for: 6-12 months ### "Clear and outstanding visuals. " January 22, 2018 4.0 Pros From experience with other CRM's, Freshbook looks like a mix of each of the other top industry CRM's. I am able to better assign leads with Freshsales, in comparism to other tools. It is also user friendly, with very clear and impressive visuals. Cons I only wish I am able to synchronize my business contacts with this tool, probably the ability to integrate with Microsoft Outlook, will be welcome. Review Source VR Verified Reviewer VP Operations Marketing and Advertising Used the software for: 1-2 years ### "Freshsales" March 20, 2019 5.0 Overall experience has been great. I am a believer in the value that Freshsales provides us. Pros Pros: 1) Cheap, cheap, cheap. I usually can get away with the free version. We use it for phone calls, so you pay for minutes separately. 2) Fast. Making calls is easy in this CRM, it is light but light is all we need. 3) Easy to use. The UI is simple and the workflow is something you can get used to in under 5 minutes. No clunky windows popping up. Cons Cons: 1) Support is average. I have had better, I have had worse. 2) It is not very robust. Not a problem for us, but if you need heavy reporting functions and robust workflows this is not for you. Review Source Andy J. Marketing Director Apparel & Fashion Used the software for: 6-12 months ### "Easy Peasy!" January 17, 2019 5.0 Freshsales gave us an avenue to help segment our customer list, in a way that broke them down by money spent, that was super helpful to our sales team. Pros What attracted our business to Freshsales was the ease of use. With no training or instruction, we could use the CRM as if we had used it our whole careers. The software is intuitive, and not cumbersome like so many other CRM's. Cons We have yet to find anything we don't like. Review Source Ibadat S. agent Leisure, Travel & Tourism Used the software for: Less than 6 months ### "manage your leads to get best results" March 1, 2024 5.0 Pros very easy to add new leads and update them. This software was part of our onboarding and i was blown away seeing all features. Very intuitive!!! Cons the FAQs have limited answers but still their support team was able to clarify Review Source VR Verified Reviewer Chief Executive Officer Entertainment Used the software for: Less than 6 months ### "FreshSales: A great alternative to high priced CRMs" November 28, 2018 4.0 The support team is very prompt and helpful. That's a BIG plus. Pros Although this software does not have all the same features and functionality I have come to know using Salesforce, it provides fantastic value for the money. I estimate I'm saving over 60% on my annual CRM budget by using FreshSales instead of Salesforce. It may not be the right solution for every business, but it provides my business with the most critical functions I need from a CRM. Cons The reports formats are fairly rigid. I'm not able to customize the order in which the fields are presented. That was a simple thing to do in Salesforce.. dragging the columns around to put them in the order you wanted. I can't do that in FreshSales. Maybe they'll fix that soon. Review Source Sue N. General Manager Real Estate Used the software for: Less than 6 months ### "Freshsales CRM " December 6, 2018 4.0 Being able to automate some tedious processes has been great for productivity. Our staff find FS very easy to use and with some working off-site this is a real bonus. Pros As a small business with no technical staff, the assistance with data migration and the ongoing support available without any additional cost was a key reason for us choosing Freshsales. The software is highly customisable and has nearly all of the features of the well known CRM's without the cost. FS are updating functionality constantly and have already added features that we had suggested. Their support staff are very easy to deal with, extremely patient and nothing is too much trouble for them. Cons Limited customer information in initial view unless you open the record. Review Source VR Verified Reviewer Software Engineer Real Estate Used the software for: 1-2 years ### "Great app customer support teams and sales operating in the industry" May 31, 2019 5.0 So good so far :) Pros The way it simplifies the sales process in tracking leads, query handling, and allows a way to prioritise communication channels. Cons I'd say the reporting tools are not completely customisable. Review Source Konrad T. Business Manager Computer Software Used the software for: Less than 6 months ### "CRM for growing companies" October 25, 2018 5.0 Our sales and customer admin teams started using FreshSales during the trial period and it blended in seamlessly with our processes. Additionally we use FreshDesk to manage our support and other client interactions. Together these tools are a brilliant integrated system that tracks our client communications from sales lead through the sales pipeline and onto maintaining a post sales relationship. Pros The system is straightforward to set up and we found the learning curve for new users to be non-existent. Cons Scale-ability. For small teams and a growing business FreshSales hits the mark by offering a fully fledged integrated CRM without the costs of set-up and maintenance of an enterprise CRM. However, the long term cost of FreshSales will nee to be reconsidered as staffing levels rise. Review Source VR Verified Reviewer Integrated and Digital Marketing Strategist Internet Used the software for: 1-2 years ### "Good features and good value" February 5, 2021 4.0 Solves our needs at the level we require from a CRM system Pros Great scope of features that gives you access to just about all functionality you would normally need to have a good view Cons While the width/scope of features are great, the depth in each is short of what serious user (used to the likes of Salesforce, Hubspot etc) would expect. Great for mid-tier though Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Similar Products Featured