# Page 7 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/155563/Freshsales/reviews

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Freshsales

4.5 (621)

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Last updated March 13th, 2026

# Page 7 - Reviews of Freshsales

## Showing most helpful reviews

Showing 151-175 of 621 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HW

Howard W.  
VP Operations  
Human Resources  
Used the software for: 2+ years

### "Well thought out and functional"

September 27, 2022

4.0

Pros

Ease of use. Lots of features. Easy to customize and configure.

Cons

There are no features that I dislike so much that I need to comment.

Review Source

lM

laura M.  
marketing manager  
Computer Software  
Used the software for: 1-2 years

### "Freshsales CRM for lead / deal management and sales campaigns"

January 23, 2019

4.0

They are updating and adding new features quite regularly and have worked with us to get us up and running. But I think webinar training on how to do specific tasks or use new features would be really helpful.

Pros

ITs easily customisable and can create APIs to integrate to other systems quite easily. The visibility of bulk emails and sales campaigns within a contact field is really helpful to maintain a holistic overview of each type of communication you've had with them.

Cons

When we started using it there wasnt an option to send sales campaigns to specific customer groups. So we've had to create a workflow for this. Also the chat function is helpful but they are slow to reply and often close a case and mark it as resolved when you've been inactive for 20mins! which is unfair when they take at least that long to reply to you!

Review Source

FQ

Farhan Q.  
Product Operations Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Freshsales - Post sales CRM"

February 21, 2019

4.0

The experience is good. It can be improved a lot though. Our primary aim to use freshsales is that it synchronizes with freshdesk thus making post sales communication and customer success easy and simple.

Pros

The reason we have decided to use freshsales is to keep up with our customers and track our rapport with our current customers. Being a software and hardware product based company, post sales support is equally important for us since our software business depends on the use and satisfaction of our customers. The best thing we like is the interoperability of freshsales with our helpdesk (freshdesk). The synchronization of activity helps us keep track of the issues our customers have had with our products.

Cons

It is slightly complicated compared to pipeline deals and other software which we have been using for CRM. The other software make it very easy to list down all the deals according to filters. On freshsales that listing is slightly complicated.

Review Source

VR

Verified Reviewer  
Sales Representative  
Automotive  
Used the software for: Less than 6 months

### "The worst!"

April 11, 2019

2.0

They create more problems than they can fix.

Pros

I initially like the price and what it seemed can be done on a budget. Trying to be $$ conserve, also realize you get what you pay for.

Cons

Customer support. I have been trying to get this up and running. I contacted support, multiple time. They set a time for someone to call back and they either would not call or call 3 -4 hrs after time slot and made it seem like I was being crazy for not being able to talk. I call support asked to talk with a manger was told that a manager would call be back 2 days and still no call. I have asked for a refund and they keep telling me to wait till they get this fixed. Do not buy this.

Review Source

Response from Freshworks

April 12, 2019

We are extremely sorry for the bad experience you had with Freshsales support. We are committed to giving the best possible solution to the problem. If you can please share your email id so that we can get in touch to sort out the issue. Again, apologies for the late reply.

VR

Verified Reviewer  
Founder  
Retail  
Used the software for: 6-12 months

### "Awesome, and unified dashboard with inter-connected software"

May 29, 2022

5.0

overall experience is excellent, and the customer support team is active.

Pros

All other software of Freshworks integrates seamlessly, and all the data will come on a single unified dashboard.

Cons

Vast and complex options that are not suitable for non-technical and small-size startups.

Review Source

PS

Pedro S.  
Project manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Pros and Cons Freshsales"

October 6, 2022

5.0

We are using this to manage internally our deals to see how we are doing with some custom fields where we can filter all leads that were qualified and won and all the ones that we lost as well as the reason for each.

Pros

I really enjoy using freshsales pipeline cause it really helps control and remember what is going on and what to focus on.

Cons

I dont think it is very user friendly, only people with previous experience with CRM tools may use this.

Review Source

Randy J L.  
President  
Marketing and Advertising  
Used the software for: 6-12 months

### "I've Used Others And This Is The Best"

November 27, 2018

5.0

Great support and customer service. I've delt with others where support tickets are answered day's later but NOT HERE.

Pros

I've used SalesForce, Zoho, and tracked leads and customers in Google Sheets but Freshsales is FRESH! To be able to track calls and emails by client automaticly is great use of our technology.

Cons

I cannot say I've found a negative as of yet. It's what we need as a growing business at the right price. Sure there are systems with a lot of whissle and bells but this is soft on the budget and offers everything we are looking for.

Review Source

KD

Karunyaa D.  
Demand Gen Marketer  
Real Estate  
Used the software for: 1-2 years

### "Freshsales CRM- lead management made simple"

July 20, 2022

4.0

On the whole, it is a good product in it's domain but needs quick fix on the tickets raised.

Pros

It was very user friendly to start with which is the most important aspect in a product like CRM, used multiple times in a day across teams in a company. Ease of access & navigation are the key pros of freshsales.

Cons

Freshsales have lots of updates weekly which might in a way be hard for on-the-go teams like sales team to access. While product updates are useful, it could be done in certain announced intervals.

Review Source

VR

Verified Reviewer  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Make your life easy with Freshsales"

January 7, 2020

5.0

I've tried all the CRM's and Freshsales is by far the easiest to use of all of them and it just makes life easier to manage lots of client emails and leads which helps improves sales.

Pros

Freshsales is easy to fairly easy to use and set up. The integration with Zapier makes online leads easy to process and deal with quickly. Plus the ability to set up automated sales follow-ups is perfect.

Cons

I wish Freshsales was cheaper at the lower end. I can see if you have a couple of freelancers working on a business the multiple user pricing could get very costly quickly.

Review Source

VR

Verified Reviewer  
Sr.LDR  
Computer Software  
Used the software for: 1-2 years

### "Great software but not stable and slow for large amount of users. "

April 7, 2022

4.0

Pros

The ease of use and the interface, the recent update is amazing and helps to view the notes added better in a bigger area.

Cons

The lag and glitch. Sometimes the dashboard glitches and the lead does not get created automatically from drift chat.

Review Source

VR

Verified Reviewer  
Vice President of Sales  
Machinery  
Used the software for: 2+ years

### "The best!"

December 10, 2018

5.0

I have used, Zoho, SalesLogix, Salesforce, and many others and this is by far the easiest to use.

Pros

Easy to use and navigate. Unlimited contact database.

Cons

I would like to be able to add and takeaway fields by 1 click, not 3 or 4.

Review Source

VR

Verified Reviewer  
Representante de Ventas - Soluciones Freshworks  
Information Technology and Services  
Used the software for: 6-12 months

### "Very Friendly CRM"

January 3, 2019

5.0

Very good. So far it has helped many different types of bussiness and the deals management is so easy to do.

Pros

I like how easy it is to set up. Everything has instructions or tutorials on site or links to support page. You can change the names of the modules, and create custom fields. I like the way the pipeline is presented and the autoprofile enrichment feature is very useful. The worksflow lets you automate so many things you didnt expect.

Cons

It does have the option to create a quote and a knowledge base for internal procedures.

Review Source

VR

Verified Reviewer  
Vice President of Sales and Marketing  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Fresh Sales Review "

October 11, 2018

5.0

Pros

Very easy to use and customize without the nickel and dime costs usually associated with CRM software. My team really loves the automation and drag and drop options for stages, including feedback, congratulating them as they progress forward with their pipeline.

Cons

Sometimes support is slow to respond, but mostly does a good job. Porting data over didn't mesh as well as I would have liked, but didn't expect it to work 100%, never does. Not much to complain about, pretty rock solid affordable CRM.

Review Source

RA

Richard A.  
Account Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Freshsales "

September 28, 2022

4.0

Overall Pinnacle are very happy with Freshsales

Pros

Ease of use and software updates are regular keeping freshsales relevant.

Cons

Needs more bespoke options for integration with Snapchat

Reason for choosing Freshsales

Cost and support

Review Source

ZG

Zachary G.  
CEO  
Retail  
Used the software for: 2+ years

### "Very bad customer service and not easy to use. "

June 30, 2022

1.0

Bad..

Pros

The fact that everything is in one platform.

Cons

The customer service is historically bad. The software is not easy to set up and understand.

Review Source

Thom R.  
Vice President of Sales  
Information Services  
Used the software for: 6-12 months

### "Strong CRM for your business"

January 31, 2019

5.0

Easy sign on, set-up and use. They helped all the way through.

Pros

The biggest strength is the lightning fast support when you have a simple question or need advise in creating reports, etc. Very easy to use, lightning fast with no downtime. They also offer a very intuitive App for access on the go.

Cons

Having working with some of the very experienced CRM's, Freshsales simply needs to continually add new functions and features. The good part is they are very open to suggestions and act on them quickly.

Review Source

VR

Verified Reviewer  
BDR  
Internet  
Used the software for: 6-12 months

### "Go for it, Won't be a disappointment "

May 21, 2021

4.0

When dealing with Inbound leads, freshsales helps us manage, track and cater to all of them.

Pros

1\. Tracking of how the email campaigns are performing 2. Dialer is awesome 3. Integrations with different CRM's is smooth

Cons

1\. Bit complexed user interface 2. The pricing is per tier and that makes it a bit expensive 3. Offline access to the data is not available

Review Source

MA

Michael A.  
Business Development Manager  
Computer Software  
Used the software for: 6-12 months

### "A rich user experience, very simple and effective."

May 19, 2018

5.0

A great platform to push your sales activities with proper follow-ups.

Pros

Well, you never have to come across different software to process your marketing and sales activities separately. Freshsales has provided all access in a single platform - from email campaigns, generating leads, doing follow-ups, and segregate those leads as per their priorities. - The Analytics & Reports are also very helpful and gives the true image of growth progress, you can even customise those reports as per the type of lead generated. - It can create links with prospect profile over social sites, it easily fetches all relevant data from the site itself to the CRM, which is cool. - The best thing that really drives you to go for this CRM is its rich user experience.

Cons

They are doing great, but there is always something to make even better, they can work a little bit on the dashboard functionality.

Review Source

GP

George P.  
Commercial Manager  
Maritime  
Used the software for: 6-12 months

### "Great Value for Money!"

September 27, 2022

5.0

Pros

Ease of use and user-friendliness were a big plus. Low cost was an even bigger plus.

Cons

There should be an Outlook Plug-in to allow manual Contact creation in the CRM as a Lead without having to integrate one into the other. Salesforce has this plug-in that you can use while using Outlook

Review Source

VR

Verified Reviewer  
Operations Manager  
Management Consulting  
Used the software for: 6-12 months

### "Easy and Functional"

January 3, 2019

5.0

I formerly used Salesforce Lightning Essentials and never liked it. Freshsales is far easier for me and I am not advanced in my understanding of technology so it works very well for someone like me.

Pros

I've yet to not be able to figure out something on my own. Great knowledgebase and also a very clean and intuitive interface, things just seem to be right where you would expect them to be.

Cons

There don't seem to be a ton of API's but it looks like every day there are more and more being made so I would expect that to continue.

Review Source

Mike C.  
Hockey Coach  
Sports  
Used the software for: 6-12 months

### "FreshSales Helps Every Day"

October 23, 2018

5.0

It has been wonderful. Being in the sales industry I need a tool that is fast, integrates with the APP and can be counted on to reference past logs. FreshSales gives me all of this and a great customer service team who are super knowledgeable and always responsive.

Pros

I love how you can customize every field, action and flow to how you need it to work. Very easy to make changes and adjustments as you grow and change.

Cons

I don't have many complaints. There was a learning curve for sure. Maybe the limits put on regular users vs Admin rights?

Review Source

JK

Jillian K.  
Marketing and Sales Associate  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Freshsales"

October 6, 2022

4.0

Pros

I like that they tell you how many times and what time a recipient opens an email, I also love the reminder/task feature. It helps me to stay organized when I need to remind myself of a task a week or months later.

Cons

It's difficult to find out how to schedule an email to a list of people, the tags are useful but it takes time to learn how to use them properly.

Review Source

SH

Sarfraz H.  
Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Review of Freshsales"

December 6, 2022

5.0

Marvellous

Pros

Sales analysis and comfortably to handle it

Cons

Weekly sales format with feed back for peers should be available

Reason for choosing Freshsales

Easy to use and understandable

Review Source

VR

Verified Reviewer  
Desenvolvedor de software  
Information Technology and Services  
Used the software for: 2+ years

### "A very good CRM software"

October 5, 2018

5.0

Pros

Easily to use, the Freshsales implementation is too easy. And Freshsales helps me a lot to manage my leads and deals.

Cons

Not so far. Also, the API is very complete.

Review Source

Alejandro T.  
General Manager  
Wine and Spirits  
Used the software for: 2+ years

### "Great CRM"

June 14, 2021

5.0

Pros

Administration of the tickets is very useful for every company

Cons

Once you start using it is kinda difficult, but after a few months it becomes easier

Review Source

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