# Page 6 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Freshsales ## Showing most helpful reviews Showing 126-150 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Michelle M. Editor Consumer Services Used the software for: 6-12 months ### "Exactly what I needed to manage my workflow at a glance" February 15, 2019 5.0 I knew what the problems were in managing my workflow, but I couldn't envision or describe the kind of software that could be helpful without just being "another thing" to check and organize and worry about. Freshsales is easy and intuitive and offers solutions to my exact issues. The support team is always friendly and prompt when I have questions. If I'm looking for a way to do something and don't see it, the support team shows me how. My experience with Freshsales has been better than expected. Pros Freshsales lets me intuitively organize large projects with lots of complexities and moving parts. I live on the "My Deals" page, where I've customized the stages to see exactly where each client - and their corresponding projects and tasks - falls in my current, active sales funnel, from initial contact to final payment. I like flipping over to the "Tasks" page to see exactly what I'm supposed to accomplish right now - and which task(s) I'll need to tackle immediately after. Cons Though my organizational needs are fairly simple compared to larger firms and other industries, I could see most companies and their teams using Freshsales to their benefit. There isn't anything I dislike, but again, my needs are simple and there are tons more features available that I won't even touch. Fortunately, those expanded capabilities don't intrude with my use of the software - they are just there in the background if I ever need them. Review Source VR Verified Reviewer Director of Marketing Computer Software Used the software for: Less than 6 months ### "Save your time and money on other CRMs" October 3, 2022 1.0 I wouldn't recommend or purchase freshsales again in the future. Pros Easy to make admin changes in the admin panel Cons Horrible customer service, even though they were responsive no issues really were resolved in a timely manner. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Executive decision Review Source VR Verified Reviewer Account Executive Oil & Energy Used the software for: 6-12 months ### "A nice, lite alternative to SalesForce" September 14, 2019 5.0 Very responsive and their support is fast Pros It is very customizable and easy to get up and running -- especially for a small company that needs a strong CRM Cons Some of the interface is still being developed. For example, adding a call log or editing a field are under the same icons. Alternatives considered [Copper](https://www.capterra.com/p/141642/Copper/) Reason for choosing Freshsales They were also a new startup Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and functionality Review Source CARLOS RODOLFO V. tic Computer Hardware Used the software for: Less than 6 months ### "Instant information with Freshsales" December 5, 2023 4.0 For many companies that are just starting out, if they get the free plan it is very limited and does not allow me to do some things, it offers unlimited user integration and contact management, but it offers a totally secure environment to manage your business making sure that your data is safe at any time. Pros It allows users and administrators to manage and coordinate interactions with our employees and customers with ease, it has tools for customer service, its cloud calling system is excellent and dynamic, it allows us to generally manage strategies and channels of active sales. Cons For many companies that are just starting out, if they get the free plan, it is very limited and does not allow me to do some things. Review Source Aaron K. SaaS Onboarding Specialist Information Technology and Services Used the software for: Less than 6 months ### "Best CRM I've used" September 24, 2018 5.0 I searched a long time for a really good CRM. I tried out a lot of different ones and I ended up on Freshsales because it had everything that I needed. The support is great, everything is customizable it even connects with my website so I can see which contacts visited my pages, plus it connects with their Freshchat. I love their custom views, it makes it really easy to see things like how long ago did someone sign the deal, when was the last time I reached out, Etc. They have really good reminders and a lot of little features that make my life so much easier. Super happy with Freshsales! Pros \- Connects with my Gmail so all conversations are synced - Can send (and even schedule) emails from the dashboard. This saves me so much time. - Customizable fields for Deals, Contacts and Leads - Allows me to see different views in the value dashboard so I can see everything at a glance - Advanced filters so I can view pretty much anything I need in seconds - The support is very good, I usually get an answer in a few minutes to an hour every time. Cons \- Because it's so robust, there is a bit of a learning curve - A few UX elements are difficult to get used to, but nothing major Review Source JM Jakub M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Good features & robust, complex to set up and sometimes bloated" October 10, 2022 4.0 Good for bigger organizations where sales roles are narrowly separated. Pros Has everything you need for B2B sales under one roof Cons Cumbersome... creating an opportunity requires 10 minutes when account, opportunity, and contact setup is needed. Never become a fan of separating accounts and opportunities. Could not find an easy way to create custom exports (pipeline dump) or dashboards. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Missing features Review Source JT Julie T. Director Professional Training & Coaching Used the software for: 6-12 months ### "Freshsales - our 4th employee " October 3, 2022 4.0 Freshsales has made our business easier to run and to keep track of what we are doing Pros Setting up the processes are time consuming but well worth it. Its easy to use once you have it set how you like it. Cons Some of the stuff ~I don't even understand yet but we're getting there Review Source RK Rajath K. Head - Partnerships Used the software for: 6-12 months ### "Best CRM Tool - Features, Pricing, Support" July 7, 2017 5.0 Pros After having tried multiple tools for CRM, we shifted to using Freshsales and have not looked back. It offers the best set of features, all tightly knit into one tool rather than being spread apart, for a very attractive price. - User Behaviour Tracking: Email tracking right from the tool saves a lot of hassles. This coupled with speedy two-way email sync in the basic paid tier itself makes this a one-stop solution for conversations with clients. Knowing when they open a mail or click on links help track how a lead might convert to a deal and which leads to focus on. - Lead Scoring: Each lead is assigned a score based on their interaction with the company and the information provided. The profiles are also auto-enriched with the social credentials. This feature helps assess which lead might convert and take actions accordingly. - Easy scheduling of tasks and activities - Excellent support: Anytime we have reached out with a query, we have had a very speedy resolution whether it was with respect to the product, pricing or anything else. Cons \- Multiple Deal Pipelines: We are trying to track deals with different pipelines. While there is an option to create filters within the same pipeline, there isn't a feature yet to create different pipelines. Review Source WK William K. CEO Insurance Used the software for: Less than 6 months ### "Over promise and massively underdeliver" July 8, 2022 2.0 Initially the support appeared overstructured but helpful. But then we kept getting oh...we don't do that. Pros It can make a phone call. There isn't much on the positive side. It's hard to see history, route calls to others, send texts with attachments are impossible and you can't receive a text with an attachment. These are major for our business. Systems that rely on email in our industry are wasted. Cons We were promised several capabilities that just don't exist. When we found this out, we asked for a refund and we can't get any response since then. They ignore us totally. Switched from [Ringy](https://www.capterra.com/p/182372/iSalesCRM/) capabilites that did not exist in Freshsales although we were told they would Review Source NT Niki T. Quality Management team Information Technology and Services Used the software for: 1-2 years ### "FreshSales" May 20, 2021 5.0 Very good. Our sales team use it daily with very good results Pros FreshSales is easy to set up, import contacts, accounts and deals. Once you do that you are ready to start using it. Cons The search engine is not very intuitive. You cannot combine key words from different modules ie. account name and deal name to narrow down results. In this aspect SalesForce was superior Reason for choosing Freshsales Price Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) FreshSales is more economical Review Source Renae B. Sales and Marketing Manager Used the software for: 6-12 months ### "Fresh Sales is very easy to use and has features that are found in larger CRM software packages. " October 23, 2017 5.0 Pros Our firm started to use Fresh Desk for our ticket management system, we are a software company. We researched several ticket management systems and found Fresh Desk offered quality and ease of use over other software. We were ALSO in need of a CRM since we didn't have one, or one that we poorly created - enter Fresh Sales! We used a free trial and really enjoyed it, and especially the fact that it integrates with Fresh Desk, genius! We are now doing this with Fresh Sales we wouldn't have been able to do with our prospects database. Easy to use Pipeline creation Appointments, setting up demos Reminders, and notes of previous calls Support has been awesome Review Source CM Conor M. CEO Hospitality Used the software for: Less than 6 months ### "Solid free CRM" September 1, 2023 5.0 Very good. Pros 500 emails per day for free. Nice pipeline management, hands on intro video calls with personal advisor. Cons User interface is confusing. Difficult to change these around. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source SS Shivam S. Marketing Executive Telecommunications Used the software for: 6-12 months ### "Best CRM for Lead Management " September 29, 2022 5.0 Overall it's good CRM to use. Pros It's so easy to use. I'm using for leads capturing from website and so easy to manage. I can easily create the forms and deploy on my website to get leads Cons They can have so more features for forms customization. It's the drawback. If they have many more customization in webforms it will be great. Review Source HG Harshit G. Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Average B2B CRM" November 22, 2022 3.0 Not good. Pros There is not much pros about the software. We used it for more than 2 years and it was average performing for us. Cons We didn't has complete visibility of the deals the sales person was working on, insights were an issue as well. Review Source jE joseph E. bartender/sales Used the software for: 1-2 years ### "The perfect software if you are into doing sales" April 11, 2018 5.0 This software can be used up to 10 users for 1 membership. It helps me to easily sort and filter close dates, identify bestsellers, and make required changes to actions. IF you are into sales i definitely recommend you use it Pros this software is perfect for managing thousands of leads and it is simple and easy to use. This software has made my job so much more convenient. They also have a 30 day free trial so you can decide if you like it or not . Thats what we did and we wound up finding it resourceful and now use it on a daily basis. It has helped my sales go up in a huge way especially by helping me keep my leads organized. Cons It would be cooler if there was a dashboard of some sort that gives you an overview of sales and leads. You have to always log in to see everything which is not a bid deal, it could be worse. Other than that it is awesome software it has really helped grow my sales and I have no other complaints. Review Source DM Deb M. CEO Veterinary Used the software for: 1-2 years ### "A Business Risk - I do not recommend" September 8, 2021 1.0 Asked for training repeatedly and no training was provided to me. I needed help setting up our sales pipeline and this did not happen. Other products such as Freshcaller had constant call drop outs. Pros There's not much I liked about the Product I'm afraid. Cons Usability issues, not very intuitive, expensive. There are cheaper solutions like ZohoOne who offer a Jumpstart program to help Clients get their Pipelines configured and their products are very intuitive. Reason for choosing Freshsales It had potential to do the job. However Freshworks staff seemed more interested in getting more sales elsewhere rather than working with a National business to automate and making it a great experience. Review Source SK Senthil K. Manager Management Consulting Used the software for: Less than 6 months ### "An all rounder CRM for early stage startups" September 29, 2022 4.0 It's good overall.. support teams are a great asset. Pros Simply put, It's a powerhouse.. Particularly If you are a early stage start up , go for it Fresh Sales Suite.. its power packed all in one essential CRM automation that you need it Cons Some integration features from other CRM could be improved Landing page customisation has to be robust Pro version is bit costlier per user, pricing has to be reduced Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I liked the Freshworks Startup support program, which is kind of much needed for any early stage startups.. Freshworks product,ROI and VFM against HubSpot is the influence to switch Review Source MC Michael C. Founder & CEO Internet Used the software for: 1-2 years ### "Full Featured Reasonably Priced Sales CRM" February 21, 2019 5.0 As a new startup, I was looking for a modern, full featured sales CRM that was affordable and easy to use. I also wanted it to be able to do some marketing automation. I wanted something that was a mix of SalesForce and Hubspot, but for smaller players like myself who don't have an enterprise budget. I found that with Freshsales. I'd highly recommend giving it a try. Pros I love the combination of ease of use, workflow automation, and value. My favorite feature are the workflows where I can set up a drip email campaign for new contacts that my sales reps acquire. It allows a nice mix of direct sales and automated marketing to achieve conversions. I also like the nice integration with Freshdesk, their companion customer CRM. Cons There's not much that I don't like. I'd love to see a feature where contacts can be contacted through other digital channels other than just traditional email - for example, Facebook Messenger and SMS. The software does pull in Facebook information automatically which is great. I'd love to see them take it a step further and allow for messaging through Facebook, as well as a way to send SMS messages/reminders. Review Source KP Karan P. BDR Computer Networking Used the software for: 2+ years ### "Continues to innovate & get better with every release!" March 19, 2021 4.0 Pros Intuitive workflows - can get started within a few minutes. No training or certification needed. Offers great documentation and free Support. Diversified into almost every domain that users need from a CRM. Cons Faced 2-3 roadblocks during implementation, was tough to get it resolved. Better product classification/design to simplify their offerings. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales Ease of use, great brand value, product roadmap covers most of our upcoming feature requests. Review Source LL Lindsey L. Director of Business Development Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best CRM for our small business " October 6, 2022 5.0 We've been very pleased overall, it has streamlined out business development processes, customer support is fantastic Pros The web based piece is so important, it's customizable, ease of use for new employees, crosses over for sales, marketing and recruiting Cons Search function, would like to search keyword Alternatives considered [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/)[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Freshsales Price and functionality Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Krap was not functional for our business, too many barriers Review Source Adam M. Account Manager Fund-Raising Used the software for: 1-2 years ### "Great Lead and Deal Pipeline Flow" February 4, 2019 5.0 Freshsales has been a great tool to gain visibility into my lead flow and deal pipeline. The software is easy to learn, has excellent deal visibility and a great reports module. Pros I love the ability to adjust the software to fit my business needs. This the second company I've implemented with this software and the ability to mold the software to fit my needs is great! Cons Anything that I didn't like about the software has been added over time by their development team. Review Source TW Tara W. Director of Sales & Onboarding Accounting Used the software for: 6-12 months ### "Great pipeline tracking at a great price!" September 28, 2022 4.0 A great system that I'm very happy with right now. Pros Love the integrations and automations, and the levels of pricing. Cons Lots of the reporting doesn't work the way that would be expected. Needs improvement. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales Best solution overall for features that I needed and price point. Review Source AC Adrianne C. tele marketing/sales Furniture Used the software for: 1-2 years ### "Organised Software for Our mMarketing - FRESHWORKS and it does work!!" October 10, 2022 4.0 Getting leads and sales and this system is working for us and also not losing people in the follow-up which did happen in our last set up. And also relating to the other staff - we are far better connected, all connected. Pros For me as a user, the most important is that it is simple to use and can store effectively what we need to tabulate to help us in our marketing by tele calls, sales and follow-up and keep it current. Cons NOTHING REALLY EXCEPT IT HAS HAD A FEW CHANGES SUDDENLY THE WAY YOU DID SOMETHING HAS CHANGED AND YOU HAVE TO REMEMBER WHERE THE CHANGE IS BUT overall this is minimal Review Source JT John T. IT Director Consumer Services Used the software for: 1-2 years ### "Beware fraudulent billing practices at Freshworks!" October 20, 2020 4.0 Freshworks billing is borderline fraudulent. I had to contact my cc company and cancel my card to fight a charge they refuse to change. Auto bill is enabled on the account by default. The day of the annual renewal which I was unaware had arrived, our card was billed for the entire year in advance. We had wanted to change our plan and move to a month by month billing for a single user. After 3-4 calls a week to their billing department and 2 open tickets with their billing support portal I finally got a response from a rep, via email 24 days later. \[SENSITIVE CONTENT HIDDEN\] stated they don’t provide refunds. I was incensed as I charged without my approval for a service I didn’t want and reached out less than 12 hours after they charged my card. Unfortunately I had to fight their billing through my bank. Beware doing business with Freshworks, for any of their applications. Pros Their software has a clean design that is up to date and easy to use. Cons Support and billing communication were horrendous. Review Source VR Verified Reviewer SDR Computer Software Used the software for: 2+ years ### "Everyday Use CRM " April 28, 2022 5.0 Pros Easy to use tool with good dashboards - Different teams benefit from the same. Cons The tasks menu is a bit difficult to use - No option to filter Review Source Similar Products Featured