# Page 4 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Freshsales ## Showing most helpful reviews Showing 76-100 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jade M. Learning and Development Supervisor Information Technology and Services Used the software for: 2+ years ### "Freshsales is one of the best tools for lead management and generating more opportunities " December 4, 2022 4.0 Pros We are a company that do partnership with different businesses from Mail Centers to Co-working space. We use Freshsales to track sales activities, create our sales process. We also use Freshsales to communicate a lead. It has a variety of communication channels for email, phones, chats even WhatsApp. We also use Freshsales for reporting, sales activity reports. It pretty much has everything you will need to help your sales team. Cons Freshsales has a lot of features, and it will take some time for you to learn how to use these features to your advantage. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Freshsales We use Freshworks in general from Freshdesk, Freshcaller, Freshchat and Freshsales. It's our company's main CRM tool. Review Source VR Verified Reviewer Inside sales executive Computer Software Used the software for: 1-2 years ### "Freshsales - CRM" May 29, 2022 5.0 I use freshsales email marketing, account management and lead management purposes Pros Good UI design and user friendly platform i used freshsales for bulk email campaign and sales pipeline management Cons It a user friendly platform easy to understand about the tool if you are a fresher ...no issues Review Source NFM Nurul Fariha M. Sales Planning Analyst Package/Freight Delivery Used the software for: 6-12 months ### "Review for Freshsales" August 16, 2023 3.0 Too complicated for user. Not enough automation for sales activity. Need more features to ease productivity data and a lot of manual work is needed. Will need to improvise on how we are going to measure sales owner strength (sales visits, calls and revenue) to make it simpler to be measure. But other than that, it was good in terms of amending settings and agent that are very supportive to take up any issue and problem arise. Pros \-Analytics-Pipeline movement-Fields Tracking-Admin settings Cons \-Modules arrangement-API problem-Analytic issue Reason for choosing Freshsales It was not decided by me. Review Source MB Matthew B. Manager for Business Development E-Learning Used the software for: 2+ years ### "Freshsales CRM Review" August 21, 2023 4.0 Pros Freshsales has lots of good features, and the price is reasonable compared to others in the market. The customer service and support desk is stellar; they are always available to chat and assist within minutes. Cons The product is difficult to navigate and at times feels unintuitive. Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app. However, they are always growing and sending out updates, so I know they're working on this. If you're willing to learn the interface and deal with some of its quirks, then you'll be rewarded with creative features and excellent customer service. If you want a simple, easy to navigate and use CRM, I would look elsewhere. Review Source VR Verified Reviewer Senior Consultant, Solution Sales Management Consulting Used the software for: 6-12 months ### "Freshsales is intuitive and simple to use and incorporates VOIP services into the CRM." May 14, 2018 4.0 Freshsales allows me to create email marketing campaigns and track my deals in one simple UI. I like how easy it is to navigate and I love the VOIP feature. I can get my work done much quicker and more effectively when using Freshsales. It helps me make more outbound calls and get in touch with more prospects. Pros I love Freshsales. The software is very easy to use and much more simpler then Saleforce.com. It's pricing is also fair and competitive and the email marketing, deals tabs and database are very easy to manipulate. Plus Freshsales is a part of a larger CRM service and allow you to bolt on other components if you want to do other things. I'm a huge fan of simple and Freshsales makes the whole process of sales CRM simple and easy. Very little ramp up time. Cons It's close to impossible to get customer service person on the phone and they are not fast to react. It's a shame since some of their competitors do a much better job at this. I had a question about changing my credit card information and it just way to long to get the simple response I needed in order to fix the problem. They do have a resource center where you can ask questions, but I don't get the sense that customer service is a huge priority for them. Review Source Rafael R. CEO Information Technology and Services Used the software for: 2+ years ### "The Best CRM " October 22, 2022 5.0 very nice Pros easy management, high integration possibilities and high level automations Cons We should have a way to send the proposoals to approvement before send it to the customer. Reason for choosing Freshsales At the time it was more expansive than other tools, but it deliveries a lot more also Review Source BS Brad S. Inside Sales Director E-Learning Used the software for: 6-12 months ### "Freshsales is Awesome" August 8, 2023 5.0 Amazing! Pros The ability to have automation, a place to track sales, pipelines, accounts, contacts, etc has been extremely helpful for our company and to be successful in marketing, increase name recognition, and focus on building relationships with customers rather the mundane things. Also the customization is great. Keep up the great work Freshsales! Cons Better FAQ's that help teach about how workflows and journeys work. Reason for choosing Freshsales Price and features. Review Source LMM Luis Miguel M. CCO Telecommunications Used the software for: 1-2 years ### "Great fit for SMBs looking for their first professional CRM" June 29, 2023 5.0 This a cloud-based CRM that includes many features and very useful thinking to turn this solution into a key element of the sales team Pros Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a professional sales team Cons The main thing doesn't work for us on this was the problem integrating with our ERP and we ended to move to a CRM already integrated with our ERP Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Review Source SS Shreyansh S. MarkOps Associate Staffing and Recruiting Used the software for: 6-12 months ### "Not the best CRM" March 8, 2022 2.0 We are trying to solve the issue of lead management but till date it has been proven to be creating more issues like the subscription renewal issue for Indian users. It has loads of features, most of which are not required. Pros The reports feature is above par, it helps in getting an insightful look of the data and thus, helps in proper analysis of the data. The UI looks neat. Cons UI is neat but very complex which ruins the user experience. It is also very slow and takes load of time to load. It has many irrelevant features which further degrades the UX. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales Due to the price Review Source ST Susan T. Customer Experience Manager Information Technology and Services Used the software for: 6-12 months ### "Great Product with the ability to manage your business" August 8, 2023 5.0 Freshsales has been a blessing for our organization. I am sure if I was using it more frequently, I would not have any concerns. Most of my concerns or difficulties come from lack of use. I would encourage you to give Freshsales a try! Pros Everything about this CRM is easy to use. Customer Support has been exceptional! Zoom style support calls have been instrumental in the use of Freshsales. Customer Chat and support email chains are managed quite well and timely. Cons Perhaps I need more training however, I find certain fields difficult to create. Review Source LH Leslie H. Marketing Director Computer Software Used the software for: 1-2 years ### "Great CRM/Marketing Automation and Sales Tracking Tool" September 9, 2022 4.0 Every company representative that we have worked with has been very responsive and helpful. Our experience with the product as a whole has been very positive. Pros Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time. The other products that are connected to Freshsales are also highly beneficial for keeping everything within one system (support tickets, chat, marketing, etc.) Cons I wish there were more in depth reporting options on the dashboard Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales Size and cost for our team at the time Review Source VR Verified Reviewer Finance Accounting Used the software for: 2+ years ### "Freshsales helps medium sized businesses manage the process" March 30, 2020 5.0 Freshsales has made the process of managing leads and communicating with them till they become contacts through to client a more manageable process for our clients. it has also worked well for us. Freshsales is really the Sales force for the emerging enterprise. Pros If you want the functionality and capability of SalesForce for your medium sized business but you just don't have the budget, then FreshSales is the right software for you. I guarantee you you will be blown away by the functionality and the outputs you get from this for a fraction of the investment on what other corporates invest into their Sales CRM. There is too much to mention. You can synchronize emails to customers and the software is very easily customizable. It can be integrated quite easily with other software to enhance functionality. My medium sized businesses are over the moon with this software. From the reports you get, you can easily analyze the sales process and wee where the bottlenecks are. Cons Freshsales is priced on multiple users. This can get quite expensive for smaller businesses trying to tes out certain sales strategies. This is why I would recommend this more for medium sized busiensses. Review Source EP Elisa P. Marketing Assistant Packaging and Containers Used the software for: 1-2 years ### "A great suite to improve marketing effectiveness" October 14, 2018 4.0 Using both Freshdesk and Freshsales to manage our relationships with users and the business opportunities that may arise is the most efficient way to improve our sales effectiveness. Pros We are using Freshsales together with Freshdesk and it is the perfect solution to help our customers and manage all our relationships with them in a quick and simple way through an effective streamline. By adding the Freshasales API code in Freshdesk, the tools are automatically synchronized in order to keep track of the relationships that have occurred with all users. Freshsales helps to reach specific goals by setting up a valuable deal for each lead imported inside it. The deal management is really intuitive, just like all the other features available. The contacts can be easily imported uploading your customer lists in csv or similar file format. The CRM offers a built-in phone, an integrated email system, a user behavior, tracking, and a reporting system. As already written, Freshsales is really intuitive and easy-to-use thanks to its accessible menus and filters. There is also the possibility to customize some overviews in order to keep all essential information at your fingertips. It is possible to automatize pipelines and workflows as needed. Freshworks tool offers a great help desk, you can get support by email using the ticket system, by chat or telephone. The support team is always ready to help. Cons Some automatic reminders are missing. You can’t set specific alarms to be notified when a customer doesn’t get back to you or similar. Review Source VR Verified Reviewer CEO Renewables & Environment Used the software for: Less than 6 months ### "Lots of issues w/ CRM migration + bugs " March 8, 2019 1.0 Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product. Pros Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised. Cons During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team. Review Source NITHIN S. Director Of Partnerships & Sales - US Marketing and Advertising Used the software for: 6-12 months ### "Freshsales - Refreshing Sales CRM" October 12, 2018 4.0 I've worked in a couple of teams with various business sizes, and pain areas, and for early stage, small and mid market companies' sales teams, Freshsales goes the extra mile helping them simplify the sales pipeline, and focus on what's essential, customer acquisition/journey. Pros What I like most is how light the software is, truly refreshing sales CRM software, just like how Freshworks team has branded Freshsales. One could have the CRM for all the stages from Lead-Deal, and then nurturing a customer later through freshchat/ freshconnect as the customer eventually moves to the hands of a client services specialist/ is now ready for upsells. Integrations to reach out to prospects additionally. They also have Sales Campaign feature for curated sales campaigns which could be used for early prospecting stage. Cons While I like how the product is evolving, which the team is doing a great job at, there are a couple of features, here and there, which are still being built, but I understand from discussions that the team does a serious work of taking into account most recurring customer feature requests and builds the same as soon as possible. Review Source VR Verified Reviewer Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Near close to perfect CRM " October 7, 2022 5.0 Pros The level of customizations freshsales offer is one of its best feateure, we wanted a software to automate our entire sales pipleine, from sending automated emails to lead management. Cons One issue we faced while using freshsales was custom fields do not have formula field and the ones which have are very limited. So you might face limitation when you use custom fields. Review Source TR Theresa R. Regional Manager Used the software for: Less than 6 months ### "There is a good ease in working independent of your team, and still with your team on contacts;" September 27, 2017 5.0 I am able to work remotely from the office and stay on top of my clients, and the office information with one smooth and easy tool. Plus it is available on both my Android phone and my laptop, and that makes my on the go life easier. Pros I like that it is easy to learn and use. You can sort your data in several ways, and at the same time, and this allows you to really drill down when you are prioritizing your contacts for the day. It also lets you see how many contacts someone else on your team got to in a day/week etc. Which is valuable when you are in a manager role, and or planning what is coming to you, or how it is handled if it is handed off. Also there is a schedule email option, that allows you to plan out when your contact will get an email, which can be handy and it will also notify you once it is sent out. Also you can create email templates that are either for your individual use, or for team use, with great ease, keeping you all on message. There are a LOT of options, that let you customize your experience and your data, and keep you on track of your contacts. Including notes, and tasks. I like the notes to keep the file updated, and tasks to keep other team members all on the same page with what the client is told, and what stage they are in; it really makes for fast and smooth team communication. (As a side note, I don't know what we pay for the product, so I can't speak to the value for cost, only for the pros and cons of the actual day to day use. So I skipped that as it is NA to me personally.) Cons When I have several pages of data, say 50 pages after my search, trying to get to page 35 is a little cumbersome, as I have to start at either page 1 or page 50, and go in the desired direction a few pages at a time. I can't just type in a box to go to page 35. Review Source DF Dennis F. Director Marketing & Communications Computer Software Used the software for: 6-12 months ### "Good CRM with decent marketing automation capabilities" October 6, 2022 4.0 Overall, the experience with Freshsales is good and I would recommend this CRM. The migration from the Classic Freshsales to the Enterprise Suite was a bit painful, but this was also due to our internal data quality Pros The Freshsales CRM comes with a lot of features, many of them out of the box (e.g. for marketing automation) that instantly be used to e.g. link your website to the CRM and start capturing leads. Cons Some functionalities (e.g. customized web events) need additional implementation effort (from people who can code) and also some functions (e.g. the CPQ) are not self-explanatory and need additional support. Reason for choosing Freshsales Features & cost effectiveness Review Source Leonardo M. CMO Legal Services Used the software for: 1-2 years ### "Solid tool" August 30, 2022 3.0 Pros It was east to get it up and running, team was able to work on its own within a week Cons Support was lacking when system was not performing - lagging. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Review Source Christopher F. Wholesaler Financial Services Used the software for: 2+ years ### "We have used Freshsales as our main CRM system for many years." December 12, 2017 5.0 Freshsales made it easy for my sales team to keep track of their prospects all the way through the sales cycle. Did not cost our company much money at all and was very easy to implement! Pros Freshsales makes creating and tracking leads for our financial services firm a breeze. You can integrate it within your email in order to track your prospects behaviors, which is extremely helpful. Makes your life easy when it comes to managing your deals and creating reports to track your progress. It is also very inexpensive for what you get! Cons There are other CRM software packages out there, some of which offer more features than Freshsales. In my opinion, Freshsales provides the most "bang for your buck" when it comes to a CRM system. Review Source SP Sunil P. Sales Account Executive Computer Software Used the software for: 1-2 years ### "All in one best CRM suite" September 27, 2022 4.0 Freshsales helped us to automate our outbound sales activity and generate extensive reporting Pros 1) Ease of implementation and setup 2) Customer support 3) Very optimized CRM 4) Clean UI and UX Cons Need more sales enablement options for outbound sales activities. i.e 1) Send cold emails specific to prospects' time zone 2) Ability to send emails per our scheduled time than 30 mins buffer available in Freshsales CRM Alternatives considered [Outplay](https://www.capterra.com/p/201483/Outplay/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales Pricing and easy setup Review Source VR Verified Reviewer Managing Director Mining & Metals Used the software for: Less than 6 months ### "A comprehensive and very effective Marketing tool - not more" May 30, 2021 3.0 We have used it to conduct marketing campaigns and measure customer responses and interactions. It has proven to be a very effective online marketing tool with automations. At the same time, it is not for sales-intensive approaches and complex business models that do not have linear processes. Pros 1\. Marketing automation helped a lot when executing a campaign with multiple scenarios and steps. Excellent capability. 2. The Landing page capability is very good, allowing you to integrate interaction data directly without going for website add-ons or plugins. It has good quality templates as well Cons 1\. The sales management process is weak and does not offer you the capability to distinguish potential customers/leads that can be revisited. It is more focused on qualified cases/deals that can be won in a series of steps. 2. The email interaction (at least with Gmail) does not work. Most of the relevant emails appeared late in the CRM. You have to refresh every x mins manually to get the latest emails, which does not help. You end up going with the Gmail front-end in order to avoid missing incoming messages. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales It looked fairly comprehensive (and it was in the Online marketing functionality). Review Source SB Sheldon B. Founder/CEO Financial Services Used the software for: 6-12 months ### "Reasonable pricing, gesture for start ups, strong customer service response time" April 26, 2022 5.0 Overall super happy with the experience so far. Feels like value for our money and gives us quick answers on how to use the product. Great user friendliness which is key. Pros The clean look, and easy ability to quickly navigate Decent integrations out there, and of course through Zapier, hopefully they continue here with more Many good, easy to tweak features, but doesn't feel like overload of bells and whistles. Reasonable pricing versus what you see at Hubspot, yet mostly same features. Cons The email marketing is sufficient but they se a generic out of the box email marketing creator they use that many use I think, so could be better. Reason for choosing Freshsales Overall offering in combo with other Omni channels, and reasonable price point with good quick service Review Source MM Martin M. Founder Food & Beverages Used the software for: 1-2 years ### "Freshsales is excellent value for money" February 20, 2024 5.0 Excellent experience and now a core tool in our business development plans. Pros Great pipeline set-up and reporting. Value for money is brilliant. Intuitive. Cons Not as slick as some of the bigger brands and doesn't have fancy features. Reason for choosing Freshsales Price and key features that we needed. It was outstanding value. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost and better customisation. Easier to use. Review Source JEFFREY W. Vice President Construction Used the software for: 1-2 years ### "Flexible, Powerful and a good Value" October 23, 2018 5.0 Software is very good and the customer support is even better. Always fast to respond and helpful. Everyone not only solves the issue but asks if they can help me setup any other features to make software even more helpful for my business. This level of support is unexpected and rare. Great Job Freshsales team! Pros I like being able to customize almost all aspects of the dashboards and work flow. As is usually the case, there are premium features I want that require me to purchase the higher level of service...but when I compared other offerings, Freshsales offered the most robust feature set for the lowest cost. The lead scoring is one of my favorite features as is the easy and perfect integration with Gsuite and my phone system for tracking all contacts. Cons I wish I could private label it at the lower levels but that is a small issue. Overall, I have no major complaints. Review Source Similar Products Featured