# Page 3 | Freshsales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Freshsales the right CRM solution for you? Explore 621 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155563/Freshsales/reviews --- Freshsales 4.5 (621) [View alternatives](https://www.capterra.com/p/155563/Freshsales/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Freshsales ## Showing most helpful reviews Showing 51-75 of 621 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NV Nikhil V. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "FreshSales: An extensive CRM for all your needs" January 14, 2023 5.0 I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences. Pros Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated. Cons Notifications although automated can sometimes be delayed. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) A lot of extensive features are available in FreshSales that Leadsquared didn't have. For example, sales pipeline management, sales sequences etc. Review Source KD Kharn D. Managing Director Real Estate Used the software for: 2+ years ### "Creates unrivalled efficiency for the team." September 27, 2022 5.0 As previously mentioned, genuinely outstanding. Pros Outstanding software. Having everything needed in place, all lead tracking, lead generation, marketing and calls, really does the 360 feel freshworks are aiming towards. Customer support is unrivalled across all other software we have used previously. I would go as far as saying it’s better than any software or saas support I have come across. Cons Having too many features to implement quickly! Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Features available in on place with freshworks instead of multiple suppliers. Review Source MN Mahesh N. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Buggy product and horrible customer service " January 7, 2023 1.0 I wouldnt recommend it to anyone and regret paying for the product Pros Not much. The product is OK but the support is just mind-numbing Cons We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales It was cheaper than hubspot Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We were using the free version of hubspot which was pretty good but their paid version was ore expensive than Freshsales Review Source DC Dominic C. Insurance Agent Insurance Used the software for: 6-12 months ### "It's a great CRM!" January 24, 2019 5.0 All-in-All it's a great software to use. I conclude with the fact that freshsales is ever changing and in my 6 months of usage I have seen anticipated improvements appear right before my eyes. It's perfect for users who are looking for a cost effective and flexible solution to customer relations. The kinks in its usage can be ironed out through support and further improvement of the software itself. It's a great CRM! Pros The BEST part about Freshale's is the endless capability for customizations and integrations. This allows users to create systems of follow up with multiple points of contact to the client. The new future to manage duplicates was a great addition. I also love the capability to attach documents to client files, really comes in handy. Cons The system is relatively easy to understand however when it comes to usage I find it's very clunky. I can see how the open set up and free customization may overwhelm even experienced users. I would even say that, the coders and web designers at freshsales had more of an influence on this product then the relation management professionals. It sort of like a "Droid" cell phone. The technology in the phone is superior and far more advanced, yet users are not acclimated to the application of it. I would like to make two suggestions to address such. First, I'd like to point out that even though I'm bring this up in the 'con' section, I have NEVER had a problem with Freshsales support team. When in reference to the wieldiness of the software I think that Freshsales could benefit from a hand on approach and a thorough process in training the users. You see if the users understood Freshsales as much as you folks do I'm certain the above 'con' would be null. Second, in relation to the same 'con' described above I believe this can be solved more directly. What I mean by that is creating an internal prioritization based on recent actions, recent stage changes, number of exchanges, lengths of conversation and what ever variables you guys think that can measure and use as info to prioritize leads. Then possibly a dashboard view, displaying these prioritized leads as well as up coming tasks and appointments, metrics on call volume and possible targets or goals. Review Source KREASAN M. Sales Team Information Technology and Services Used the software for: 6-12 months ### "Waking up to FreshSales" August 30, 2019 5.0 Managing clients per product and account management teams increase overall and all-round efficiency for our brand. We are able to deliver to our clients in the shortest times due to this tool being so thorough and granule in a clients profile and notes and tasks sub-sections. Pros After a busy weekend, one of the most inspirational and motivational things to look forward to on a Monday morning is the fact that I can pick up where I had left off using Fresh Sales as a guided in-depth CRM platform. This product has become like my business or team partner. The ongoing enhancement and functional upscaling of this software make for comfortable selling, tracking planning, and auditing processes. It also allows for sales teams and management to share accurate real-time information. The “On the Go” mobile app features are a huge delight for teams that are mobile and need information or need to input the same “On the Go” The task reminders that synchronize with my calendar and phone reminders allows me to stay on top of all my tasks within the system and manage customer expectations efficiently. My sales teams are happier and more productive because of this effective tool. Built-in accounting features make it a "dream" to integrate into large financial system as well Thank you FreshSales for brightening my day. Cons I would like more personalization for TABS in the stages of the sales pipeline. Due to our massive product offerings, we often find that we have to keep editing TABS, but it isn't a train smash. We will look at workarounds till the ever-innovative team at FreshSales provides more functional enhancements. Reason for choosing Freshsales Our technical team use the FreshDesk application and we are building more confidence in the "Fresh" brand Review Source GG Gregor G. Marketing Manager Machinery Used the software for: 2+ years ### "Freshsales suite fulfills our needs" October 11, 2022 5.0 Overall experience is good. Now that we are on an enterprise plan, support is good. When we were not enterprise client, the support was often slow. Pros This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS... Cons I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions. Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Freshsales We were using Freshsales for 2 years now. We searched for alternatives, but we saw that Freshsales serves all our needs. Review Source TK Ted K. Support Specialist Consumer Services Used the software for: 2+ years ### "Outstanding Sales CRM " August 24, 2023 5.0 Freshsales is helping our business grow and spread our product to new lucky customers Pros The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more. Cons If FreshSales can be integrated with AI tools such as Vonage AI and ChatGPT that would be the greatest software package one can dream of. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Freshsales Freshsales is easier to use has more features and it is cheaper Review Source AB Adam B. Business Development Manager Computer Hardware Used the software for: 2+ years ### "Missing things rivals do well" October 10, 2022 3.0 Not great. Customer service is excellent, though! Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. Pros What it has is pretty easy to use, and finally with the addition of timeline view, getting different views is good. Creating reports is not easy, although very powerful. Cons Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent algorithms that are deal-specific. Also, no search function on email page immediately makes have email sync pointless for me. Sync is slow. I can add a deal, or a contact, but often won't appear in searches for a long time, so I can't start linking emails or creating new deals. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) In theory to fuse together our technical department with sales, as they already used FreshDesk. However, this hasn't actually happened. Review Source NH Nicolas H. Entrepreneur Machinery Used the software for: 2+ years ### "Easy CRM for everyone - from small to large business" August 11, 2023 5.0 Fantastic product Pros I made first experience with SAGE CRM and Salesforce before I started with Freshsales. Implementation was very easy. I use it every day to follow up on sales leads and I send out a newsletter every month. But the best thing about Freshales is the support by Chat. You get immediate responses and help so that can get the job done. In most other CRM solutions there is either no support or it takes forever to respond. Cons nothing really, Sometimes I miss functionality that is only available at higher costs by purchasing more expensive plans Review Source MA Manuel A. Sales Manager Publishing Used the software for: 2+ years ### "Best Freshsales review by top user" May 25, 2021 4.0 It is my first CRM which i helped integrating and bringing forward and there hasn´t been any day in the time I have used it that I thought I neede another one. Pros Freshsales is always aiming for the best user experience. The support is very fast and eager to understand and solve problems. Cons What makes it good is the main fault for me as well: The software changes so much that a lot of times wrong translations come with it as well as not every single update only contains senseful stuff. Review Source Paul W. Chief Product Officer Computer Software Used the software for: Less than 6 months ### "Easy On-boarding and setup, fast support." January 31, 2019 5.0 We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations. Pros I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems. Cons Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features. Review Source Lars R. Head of Operations Telecommunications Used the software for: 2+ years ### "Great basic CRM but needs to evolve " September 28, 2022 3.0 Good basic tool to quickly get started but recently not many new features and lacks some Enterprise features Pros Ease of use, quick implementation. Cloud based and good mobile device support Cons Does not integrate well with other Software. Impossible to get out the data in a good and automated way into corporate reporting (e. g. Qlik Sense) Review Source VR Verified Reviewer Business Development Manager ¿ Video Conferencing Used the software for: Less than 6 months ### "A great Sales CRM with all of the modcons; part of an excellent 'fresh' suite." October 6, 2017 4.0 Pros 1- Freshsales is very easy to use and is a solution that I believe is a good fit for a growing team, as the platform has a very small learning curve. I feel confident in being able to teach a new staff member how to use it. We don't use Freshdesk, but their native integrations with that, other Freshworks applications, and 3rd party tools in Freshsales would be very suitable to teams that offer support, or already have an existing marketing/service delivery software stack. 2- The development team frequently release new features that make the experience of using the platform better and better. I have subscribed to the top tier, but even their entry level and middle range offers go head to head on features with the big name CRMs that cost double the subscription fee. 3- Finally, the mobile application's latest release is absolutely brilliant more than what you could want or expect from a mobile version of your company's sales CRM. Cons 1- Some of the 'bells and whistles' that come with other Sales CRMs aren't available or can only be achieved by using third party tools (Zapier) hacked together with Workflows. Examples of these are: "automatically remind me to follow up if I haven't heard back from this lead/customer"; and support for recurring deals (such as businesses that sell based on annual subscription models). 2- There seems to be a fair bit of data visible (eg: metadata on each lead or contact) that really isn't important to the average user. And it would be great if a user could choose which fields appeared in the summary view of their contact, rather than just having the first few fields show. Having said that, the Development team appear to listen to their community, so this comment may be out of date, depending on when you're reading it! Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: Less than 6 months ### "Buggy and full of errors" December 5, 2022 1.0 I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another hopefully better system. Pros The software is in the cloud can use it from anywhere Cons The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. Every day I discover new errors - limitations and bugs in the system. I will not renew my subscription. The worst part for me is the fact that I have been unable to export my contacts from the system - which limits me to go to another system that works more reliable. I am also not impressed that my credit card details are stored by the system. This is actually open to fraud and hacking - so if their buggy system gets hacked then my credit card details are open to the hackers. NOT VERY NICE Reason for choosing Freshsales I was stupid that is it. Switched from [Act!](https://www.capterra.com/p/175860/Act/) They were too expensive to renew Review Source VR Verified Reviewer Snr. Marketing Support Executive Events Services Used the software for: 2+ years ### "A bland CRM" August 14, 2023 3.0 With Freshworks, there are always bugs in the system to fix and improvements to make. Pros Features are mostly standard and nothing outstanding Cons Support engineers can take months if not a few years to fix the issue. Review Source VR Verified Reviewer CEO Wholesale Used the software for: 6-12 months ### "Meyann Fresh sales review " March 4, 2024 4.0 My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process Pros Pricing, it's affordable and convient for buyers Cons My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer Review Source AC Alvaro C. CEO Computer Software Used the software for: 6-12 months ### "Best CRM! Easy to use" August 21, 2023 5.0 Its the best solution that we can use. We have all our operations integrated in Freshworks ecosystems. Pros I like a lot, becausa you can implement, deploy and use the software in few days. The interface its very confortable and its too easy to use. All the types of users can use it. Cons Nothing at the moment. We hace all cover with freshsales. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Freshsales Its really ease to use and deploy. Review Source WB Wolfgang B. Print & Digital Media Generalist Marketing and Advertising Used the software for: Less than 6 months ### "Freshsales allows for a quick start" October 5, 2018 5.0 To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job. Pros There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's. Cons There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also. Review Source Dina Mahery Ismael R. Responsable Investment Management Used the software for: 6-12 months ### "Freshsales, le meilleur " October 10, 2023 5.0 Pros Freshsales , est un outil CRM qui permet de gérer des e-mails à canaux multiples et plus encore pipeline pour conclure la vente plus facilement qui combine les fonctionnalités commerciales et marketing.. Cons Mon utilisation, Freshsales est idéal à l'automatisation des forces de vente pour augmenter la productivité et aussi l'amélioration dans la gestion de revenue,mais pas souvent il y a un petit bug sur l'interface c'est-à-dire les ponts avec Freshsales ne sont limpides . Review Source JL Julio L. SDR Construction Used the software for: 1-2 years ### "Great CRM for your company." August 5, 2021 5.0 In overall we are really happy with this CRM, we have been using it for years now, we honestly think that there is room for improvement but so far we like it, and is what you need to keep your business going. Pros I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the last contacts, if we made a phone call or an email and save tasks to continue working in the future. Is also a great tool to keep track of the pipeline process with financial information and pending tasks. Cons Keep all the prospects updated is one of the topics they can improve, is not easy to always have all the team to work on a lead and add the information, and is better to work on a computer than on a phone app, in the construction field you are always traveling and is really hard to have a laptop with you so I think a mobile version with better options and more user friendly is better. Review Source VR Verified Reviewer Client Lead Marketing and Advertising Used the software for: 2+ years ### "A new innovative tool for your CRM needs " April 5, 2024 4.0 Pros 1\. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team Cons 1\. A bit expensive 2. Not mobile friendly Review Source HP Huan P. Sales Executive Computer Networking Used the software for: 1-2 years ### "Best CRM for your small to big team" May 23, 2021 5.0 Pros The the marketing automation tool is the most interesting and useful tool in this CRM. This tool help you to qualified or unqualified the lead depend on your condition. If you have 1000 leads that come from your landing page, you could not qualified by manual, this tool with the automation function will help you to do that. Cons I used the mid tier plan so I don’t have access to the Sale Forecast function with really important. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Sri Lakshmi Swetha V. Customer Advisor Information Technology and Services Used the software for: 2+ years ### "Freshsales for Sales " September 27, 2022 4.0 Pros Easy scheduling of sales sequences and automation, mail tracking - clicks and opens, getting insights from the campaigns. Cons Few things here and there in the UI are not so good. It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change. Review Source Robert F. Network Access Engineer Utilities Used the software for: Less than 6 months ### "Excellent CRM for beginners" October 4, 2018 5.0 Our previous CRM was a bespoke system where our developer had "disappeared" and wasn't responding to support, so we needed a quick solution to replace it. I managed to manually copy all of our contacts from our old system into a spreadsheet which then imported easily into Freshsales. The overall experience is great and it's reassuring to know that the support team are so helpful. The product will likely need some customisation and integration to fully suit our needs but this is well in progress now and we're getting to grips with it very well. Pros The interface is well designed, easy on the eyes and easy to find your way around. The settings are organised into relevant subcategories and everything is easy to configure even for a novice. Importing contact data from a spreadsheet was very simple and saved us a load of time. Searching for contacts is a breeze, the search bar at the top includes all profile fields so it's easy to find the contact you're looking for. The support team go above and beyond to ensure you get setup quickly and to make sure Freshdesk operates exactly as you need it to and adapts to your existing business processes. For any query that I had, the team were proficient and made sure to find a solution that worked for me. This awesome support is even available on the free plan. Cons I guess it's not really a problem with the software, but we moved from a bespoke CRM over to Freshsales and as someone not too experienced with this sort of software there was a lot of information to take in at once and learning where things are and how to use each feature occasionally took a little reading, but documentation is very well written and the support team just a quick call away if I got stuck. Review Source Bo K. Customer Service Ambassador Banking Used the software for: 1-2 years ### "Easy Automation" November 24, 2023 5.0 Created marketing campaigns to predict sales, created scenarios to see the different results, created templates from scratch with the team to see what else we can do for more. Pros The design and the usage of salesforce automation feature makes Freshsales the best as it has the simplest but most effective features that enables you to create, customize, modify, and monitor sales activities. Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate reports to high management and even it can give you a prediction of a campaign over a time line. Integration with other products on another hand is also very usable as we used it with other software which worked fine. Cons The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much faster. Review Source Similar Products Featured