# Page 5 | Ideagen Quality Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Ideagen Quality Management the right Quality Management solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews --- Ideagen Quality Management 4.5 (178) [View alternatives](https://www.capterra.com/p/155354/Ideagen-Quality-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Ideagen Quality Management ## Showing most helpful reviews Showing 101-125 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Rv R. IT - Business Partner Food Production Used the software for: 2+ years ### "Great Product with fantastic customer service " April 17, 2023 4.0 Pros Great Product with fantastic customer service. Very professional team for system implementation and supplier on boarding process. Cons Great product but have lots of room development to match requirements for medium or large businesses. Review Source RG Rob G. EQMS Manager Pharmaceuticals Used the software for: 2+ years ### "High Quality QMS" June 13, 2017 5.0 EQMS supports our ISO9001 quality management processes, saves us time, and eases our communication with remote teams. Pros We've been working with Qualsys and EQMS for four years. The core modules are mature and feature-rich, they enable us to streamline our processes and document management requirements. The apps save us many hours of manual effort each time we use them. There is also a healthy pipeline of new features and enhancements. Perhaps the biggest strength of the software is the commitment from the Qualsys team to the success of their customers. Highly recommended. Cons The software has so many features and options that it can take a little while to set up, however the Qualsys team have offered us support to get this right for our implementations. Review Source Response from Ideagen June 14, 2017 Thank you Rob JS James S. Production Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "A great addition to Quality Control" November 21, 2019 4.0 Pros The audit trail that the product leaves for every issue, large and small, not only improves the process of completing audits, but also allows analysis and improvement of the company processes and procedures. Cons The visual interface is not completely intuitive. Lots of nested folder structures, workflows and pop ups are difficult the navigate. Review Source Response from Ideagen November 22, 2019 On behalf of the Qualsys team, thank you for sharing your review of EQMS and our services James. We're really delighted you're seeing success with the audit trails. Audit trails are one of the crucial features to review when looking at the EQMS tools and seeing how it tracks changes and activity. We're currently updating the interface and would love to hear your feedback. Please send any suggestions to usability@qualsys.co.uk Thank you emily CM Cam M. Sr Director Sports Used the software for: 2+ years ### "International operations made easy" May 20, 2022 4.0 Pros Q-Pulse made it easy for us, as an international company, to share our collaborative efforts to help us reach newer heights Cons The price was too steep for us to continue with use but it's something that if there were more features for file sharing and document housing of larger documents and photos, we may come back to Review Source ZO Zain O. Clinical Scientist Hospital & Health Care Used the software for: 2+ years ### "Reliable, but complex." March 2, 2023 4.0 Pros Lots of functionality, QPulse does what we need it to, and can be adapted for a variety of purposes. Cons Very complex, with a long learning period. Review Source ED Elizabeth D. IMS Manager Chemicals Used the software for: 2+ years ### "Using Qualtrax" April 30, 2019 4.0 They are a wonderful company to work with and I value my relationship with them. Pros Very user friendly and easy to learn. The ability to clone workflows. The fact that they are constantly improving the software and factor their users needs and ideas into upgrades. Their technical and customer support is wonderful and I have really enjoyed getting to know the Qualtrax staff! Cons Some of the features are still old and clunky. Printing option needs to be improved. I would like to see more cloning options, like for tests and trainings. Review Source AM Allan M. Head of Continuous Improvement & Quality Semiconductors Used the software for: 6-12 months ### "Qualsys EQMS & IQE" June 18, 2019 5.0 My overall view of Qualsys EQMS - it's all about the people, the team over in Sheffield are the most proactive I've worked with, they always have time for you, and always willing to help, even with the most basic of questions. Having implemented several other providers systems over the last 8 years Qualsys EQMS is by far the most stress free, it just works. Pros The modular construction is really easy to help people understand specifically what the system can do. It's intuitive and easy to use. Cons I can really identify any con's that I've experienced Reason for choosing Ideagen Quality Management The Qualsys Team gave me the most confidence that they could deliver what IQE wanted Review Source Response from Ideagen July 11, 2019 Wow, thank you so much for the kind review Allan - we're so happy that you've found the process of implementing our EQMS software stress free. It's really important to us that you find our service and support team proactive, and our software intuitive and easy to use. Here's to the long term! Emily & Qualsys team BS Bryan S. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Value, ease of use, and fast implementation" April 30, 2019 5.0 Positive and personable company to work with. Pros The systems core functions work extremely well and are very intuitive. The path to implementation is much faster than comparable systems (we were live in 3-4 months from go). Moving from paper-based to electronic doc management and QMS has been highly valuable for our organization Cons There are a few areas that don't have all the functionality we would use in our organization, such as spaces for making notes when doing gap analysis. None of these are major and most have workarounds. On a positive note, the focus on having the best "core" features as opposed to being a one-stop-shop is the better route in my opinion. Review Source KL Kayla L. Scientist I Public Safety Used the software for: 6-12 months ### "AMAZING Customer Service and Products" May 1, 2019 5.0 Pros This product has one of the most beautiful user interfaces for and I cannot wait to get it implemented in my company. The ease of use is apparent even from the login screen and the ease of building and maintaining workflows is a breeze and their applications make it that much easier and more effective. The BEST part about this software is the extremely amazing customer service. If you need anything at all the entire company is right there with you to help you and to achieve what you need to achieve. The atmosphere with this company is homely and I would never think of using a different software for our lab. Cons Sometimes the system can get bogged down with the amount of data, but after speaking with one of the software engineers they are looking into how they can solve this issue! Way to go Qualtrax! Review Source RD Robert D. Quality Assurance/Quality Control Specialist Utilities Used the software for: 2+ years ### "Qualtrax Will Change How Work" February 15, 2019 5.0 Our experience with Qualtrax has been great. It has increased our efficiency in document management and employee training. Greatly decreased our audit preparation time due to efficient document management. It's been a game changer for us. Pros Software is very functional and user friendly. The Qualtrax team is always evaluating their product and increasing the functionality to meet customer needs. Cons There is nothing really to not like. Workflows are the most difficult part to learn but with a little practice, anyone can become an expert. Review Source RB Ruth B. Business Standards & Administration Co-Ordinator Oil & Energy Used the software for: 2+ years ### "Happy" October 24, 2019 4.0 Pros Captures almost all information within company that's required for business standards Support staff react quickly and are informative Cons Licence costs Not easy to use for those who aren't computer literate Review Source Response from Ideagen December 2, 2019 Thank you for writing us a review, Ruth. We're really happy you're enjoying using EQMS and have rated our support service 5/5! We're surprised that the con was licence cost as we've developed it around value. Look forward to catching up with you about this and learning how you think we could improve. All the best Emily & team CM Cynthia M. Acting Director of Quality Renewables & Environment Used the software for: Less than 6 months ### "Helped us move from files and online folders to workflow managed processes" September 25, 2021 5.0 We have had a very good experience with Qualtrax, the on-boarding training was very thorough and helped us to understand not only how to set things up, but what might be good or better ways to set it up. Pros The workflows make it very easy to manage a process that needs to be reviewed and have input from multiple sources without having additional meetings to get them resolved. Cons It has so many features and ways to do things that it can be a little overwhelming at first. Reason for choosing Ideagen Quality Management The workflows were the big driver to go with Qualtrax as well as the fact that they were developed in cooperation with ANAB. Review Source CH Chris H. Quality Manager Government Administration Used the software for: 2+ years ### "Qualtrax Review" March 4, 2019 5.0 We are using it to track laboratory workflow processes to comply with accreditation requirements as well as document control, revision, and distribution. Pros The continual updates and support keep the application functioning smoothly. The features of the application support our needs, help the laboratory's efficiency, and significantly reduce time associated with report writing and laboratory audits. Cons The overall cost to maintain the application is my least favorite aspect. Review Source SR Stewart R. Supervising Forensic Scientist Public Safety Used the software for: 2+ years ### "Compliance Management Made Easy" January 23, 2019 5.0 Qualtrax has made managing ISO/IEC 17025 compliance of a muli-site crime laboratory system much easier through electronic approval and storage of documents and streamlining compliance management. Pros Qualtrax allows me to manage accreditation compliance at the touch of a button. Processes that were paper-based are now electronic which allows much faster input and response from laboratory staff. Qualtrax's reporting functionality enables easy and intuitive data retrieval. Upgrades to the software are communicated clearly and, if needed, Qualtrax support is standing by to assist in your needs. Cons Qualtrax is highly customizable which can seem intimidating to some users. Review Source MR Michelle R. Quality Assurance Officer Environmental Services Used the software for: 6-12 months ### "Qualtrax is awesome!" January 23, 2019 5.0 Qualtrax is an invaluable asset for maintaining our document control and process management. It allowed us to be better prepared for an audit to maintain our compliance within the environmental laboratory accreditation standards. The Qualtrax Onsite Trainer was awesome and ensured that we were confident in using the software. He also helped us expand our tracking capabilities and elevate our compliance system from file cabinets and share drives to a high level, extremely organized compliance system that is all in one location. Pros \*Easy installation with built in templates \*Easy to train staff on how to use software \*Audit preparation features built in (Document management, Process management Testing and Training, etc.) \*Help Window opens in a separate window so you can view the steps while simultaneously working within your Qualtrax system \*Can share templates with other Qualtrax users Cons \*Work flows can be a little confusing at first (but the Customer Support Team will assist you with tailoring the workflow templates to your specific needs) Review Source CW Cindy W. Corporate QAQC Administrator Food Production Used the software for: 2+ years ### "Qualtrax" April 30, 2019 5.0 I would highly recommend this software! Our GFSI auditors love the software ! Everyone we have worked with in a Qualtrax has been more than helpful and very knowledgeable of the software! Pros I love the ease of the software and the quality customer service! Whenever we needed help with workflows, training our employees; Qualtrax support center was always willing to help! The team is very knowledgeable! Cons I haven’t had a bad experience with the software. Review Source GT Grace T. Receptionist Construction Used the software for: 2+ years ### "Grace - EME" April 25, 2017 2.0 I come across many difficulties with the functionality of EQMS , i work with large documents which won't upload to the system. I called customer support over a year ago and the problem is still not resolved. Pros N/A Cons \- I cannot upload medium to large files Review Source Response from Ideagen April 25, 2017 Hi Grace, Thank you for sharing your feedback on EQMS. I am really sorry to hear that you have struggled to upload large documents and that you haven't felt like the issue has been resolved. Network capacity and internet speed is always a limiting factor when uploading and downloading any item from internet. As we have just discussed, we are arranging a support nurse call with you to ensure you feel you have the support and training required, and maximise your use of the system. Many thanks, Emily. DC David C. Supervising Criminalist / Quality Manager Law Enforcement Used the software for: 2+ years ### "Alameda County Sheriff's Office - Qualtrax Review" February 13, 2019 5.0 Pros The ease of use, document management, workflows, and most recently the hosted server. I've essentially converted the laboratory documentation from hard copies to all electronic. This has played a significant role in the success of our 17025 accreditation. Cons I would say early on I did not care for the document compare module we purchased. Fortunately, we are no longer charged for it. I would like to see better customization of how the workflow reports are in Qualtrax. The ability to export them is nice, but if one were able to adjust column widths within the software that would be great. Review Source PS Paul S. Group Technical Manager Food & Beverages Used the software for: 2+ years ### "Qadex" March 23, 2023 5.0 Help to manage supplier approval and specification management. Pros From a customer perspective good, easy to navigate interface. More importantly a Key Account Manager who is helpful, responsive and supportive of our needs. Cons Completing documents as a supplier, the interface is not the most user friendly. Reason for choosing Ideagen Quality Management N/a Review Source MM Meggan M. Forensic Scientist Public Safety Used the software for: 2+ years ### "Great for organization, great customer support!" January 24, 2019 5.0 Qualtrax is a great tool for organizing information, helps eliminate paper with workflows, and is easily accessible. And their customer support is absolutely wonderful. They are quick to respond and always able to help! Pros I have been using Qualtrax for over 5 years and my favorite thing about it is the ability to easily organize a lot of stuff. We've found that having everything in one place really helps with keeping things up to date and quickly finding things. Cons I really like all of Qualtrax, but if I had to pick one thing that I'd like to see improved, it would be to more easily set up email reminders, especially for workflows. Review Source AF Adam F. Health & Safety Manager Textiles Used the software for: 6-12 months ### "A 'one stop shop' for all of our Quality and Auditing requirements" April 25, 2017 5.0 My company has purchased the EQMS system and we have gone for a number of the modules including Training Manager and Audit Manager, which I use on a regular basis. The system has made my job much easier and all my documents are now easy to access and easy to maintain. The training records are simple to review and update, the matrix review brings everything together in an easy to view format which can also be downloaded into Excel files. The Audit Manager is easy to use, specific audit can be designed and these are carried out on a tablet, photos and other evidence are easy to collect during the audit. The download feature is excellent and saves valuable time when writing the final report. The setting up takes a bit of time, but it's worth it and we have received excellent support from Qualsys throughout the setting up of the system. Pros Easy to use for lots of information Cons Setting up Review Source Response from Ideagen April 25, 2017 Hi Adam, Thank you for taking the time to write us a review. We are delighted to hear EQMS is making your role much easier and look forward to helping you maximise your use of the system in the future. Many thanks, the Team at Qualsys. SB Sian B. Packaging Specifications Administrator Food Production Used the software for: 1-2 years ### "Qadex for Supplier Approval" April 17, 2023 4.0 Pros All suppliers specifications and questionnaires are stored together in one easy to find location Cons Technical difficulties/buffering occur often meaning the system is unable to use Review Source ZY Zaheer Y. Chief BIomedical Scientist Hospital & Health Care Used the software for: 2+ years ### "EQMS Review" February 27, 2017 4.0 This softaware has enabled us to prepare and meet UKAS ISO 15189 standards. There is alot more that the system can offer its users and would recommend that users explore the full potential of the system. We currently only have a few of the modules available to us! Pros Simple to use Cons Additional modules need to purchased seperately i.e CAPA, Audit etc Review Source Response from Ideagen March 2, 2017 Hi Zaheer, Thank you for taking the time to write a review for us. It's great that you are finding EQMS simple to use and that it's helped you to prepare and meet your UKAS ISO 15189 requirements. We're always looking for opportunities to make our EQMS solution is as flexible and scalable as possible, so many thanks for your feedback. All the best, the Team at Qualsys. RB Rene B. Quality System Specialist Environmental Services Used the software for: 2+ years ### "Best Customer Service!" February 13, 2019 5.0 Qualtrax is a great company. We've been using them for over 6 years and it has been a great experience. I would highly recommend them. Pros Qualtrax is completely customizable by the user. If you do have any questions/issues, Qualtrax's customer service is fantastic! You can call or email and they actually answer and work hard to resolve your issue. Cons There are some glitches or hiccups you have to either work around or live with. However, they are constantly upgrading the software and take the user's feedback/needs into account with developing improvements. Review Source MT Meredith T. Forensic Quality Assurance Coordinator Law Enforcement Used the software for: 2+ years ### "Excellent product for forensic quality assurance!" April 30, 2019 5.0 Pros This product has assisted our agency in achieving forensic accreditation. It is perfect for this purpose and the service Qualtrax provides its customers is amazing. I am extremely happy we moved forward with the purchase of Qualtrax for our quality assurance needs! Cons I have no complaints about this software. We are extremely happy. Review Source Similar Products Featured